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Correction: Haagen-Dazs is not being discontinued in Canada

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kitchensalive Sep 10, 2009 09:21 AM

(Note: The title of this post has been edited. Please see corrections further down the thread for more information. -- The Chowhound Team)

3 tubs for $10 at Loblaws.

Here's the response from Nestle:

"Thank you for contacting us recently about Häagen-Dazs. We value your feedback and appreciate the time you took to share your comments with us.

We are sorry to inform you that Häagen-Dazs is no longer available. Due to sales volume of this product, we made the decision to discontinue manufacturing it. We apologize for any inconvenience this may cause you, and will forward your comments to our Marketing department.

We appreciate your loyalty to our products and encourage you to try another product from Nestlé's family of fine foods."

So sad. I am going to go drown my sorrows in a tub of caramel cone explosion now.

*sniff*

Jennifer

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  1. t
    TexSquared Sep 10, 2009 09:29 AM

    As long as they don't take Ben and Jerry's away from us too...

    Not surprised it couldn't sell here given how they priced themselves out of the market. Why is it that the sale price for HD in Canada is higher than the REGULAR price for it in the U.S.? It should be $3 regular price, not 3 for $10 on sale!

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    1. re: TexSquared
      kitchensalive Sep 10, 2009 09:34 AM

      I don't know how you can be so calm about this Tex...

      ;-)

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    2. CeeQueue Sep 10, 2009 09:34 AM

      IMO, the quality of Häagen-Dazs had declined over the last few years. The odd flavour was quite good, but many of their full-of-stuff flavours had weird textures and odd tastes within them that I personally didn't enjoy. I'd stopped buying it, so you can blame me for the line being discontinued. It's possible, also, that the freezers in my local Dominion (now Metro) were malfunctioning and causing the product to develop crystals and a "fridgy" taste, which was certainly offputting. Either way, I am not going to miss it all that much. Sorry for your pain, though.

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      1. s
        Sadistick Sep 10, 2009 09:57 AM

        Meh...not a huge loss - - between my trips to Kawartha Dairy (best ice cream ever!) and our $5 tubs of Gelato Fresco, I am set!

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        1. Manybears Sep 10, 2009 10:03 AM

          Does anyone know of a good local alternative to the Mayan chocolate flavour? I think that's the only one I'll miss.

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          1. re: Manybears
            t
            toveggiegirl Sep 10, 2009 10:26 AM

            You might want to try some of Gelato Fresco's chocolate flavours (Devil's Chocolate, Lindt Milk Chocolate, OBF Chocolate, Toscano Black Chocolate). They have some special editions and custom flavours at their retail outlet that are not available in store.

            http://www.gelatofresco.com

            -----
            Gelato Fresco
            60 Tycos Dr, Toronto, ON M6B, CA

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            1. re: Manybears
              TorontoJo Sep 10, 2009 10:34 AM

              Il Gelatiere has a chocolate and chile flavour (can't think of the Italian name) that is probably close to what you're looking for.

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            2. s
              shallah raekwon Sep 10, 2009 10:13 AM

              naw, there's no way they're discontinuing the entire line. they may be referring to a specific flavour, that's all. false alarm for sure.

              HD cookie sandwiches all day, son!

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              1. re: shallah raekwon
                kitchensalive Sep 10, 2009 11:46 AM

                Sorry to be the bearer of bad news... now confirmed by Sobeys and Loblaws... most flavours all but cleaned out by the time I got there today.

                Sobeys at Main and Danforth had some good flavours left.... but not at the 3 for $10 Loblaws is offering. On sale for $5.99 per tub.

                Apparently the products weren't selling. Should we start an online petition?? Hmmm...

                The stuff is still available in the US by the way. Another reason to go to Buffalo. Maybe the only reason?!

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              2. duckdown Sep 10, 2009 11:26 AM

                crappy, not that I eat ice cream at all very often, but they made the only Rocky Road available from my supermarket... speaking of which, whats up with Rocky Road...why doesn't anyone else make it, lol (besides baskin/robbins). great flavor..

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                1. d
                  ddelicious Sep 10, 2009 11:35 AM

                  oh no. nnnooooooooooooooooooooooooooooooooo!!!!!!!!!!!!!!!!!!!!! my mayan chocolate. this is very upsetting. not that i knew nestle even manufactured hd.

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                  1. re: ddelicious
                    b
                    Bigtigger Sep 10, 2009 12:20 PM

                    Kitchensalive is dead right: HD priced themselves out of the market in terms of cost vs taste/benefit/uniqueness. Any time we lose choice that's a pity; but it underlines that Canada is such a backwater for many US niche or specialty companies - plus high taxes and a thin population base making distribution costs high.

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                  2. 4culiniarians Sep 10, 2009 12:20 PM

                    I should have been paying attention; didn't realize this board was exclusive to Canada. Nevertheless, foodies might be interested in what HD or its parent company is/has done to assist in a particular issue of concern to lots of folks in the US, Canada, worldwide. See: http://www.helpthehoneybees.com/ I often make my own ice cream, but when I buy, I purchase HD vanilla, to support that cause. Enjoy the read, if you do care to!

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                    1. Dr Butcher Sep 10, 2009 12:24 PM

                      Hmm, can't say I'm a huge ice cream fan but when I did indulge Haagen Dazs strawberry was what I went for.

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                      1. e
                        embee Sep 10, 2009 12:33 PM

                        I like Haagen Dazs more than any other commercial ice cream and better than some of the boutique and store-made brands. Some of their flavours (coffee, strawberry, mint chip) are perfect - at least to my palate. This is, indeed, very disappointing.

                        Haagen Dazs came very late to Canada - in the mid-eighties - and we never saw most of their flavours. The ones I really like all date back to the sixties/seventies (including mint chip, which was a recent introduction here).

                        I've never liked their flavours with "stuff", which B&J does better. (And we have very few B&J flavours either.)

                        The prices were, of course, ridiculous. I stopped buying it, except when on sale, because asking for five bucks a pint - eventually rising to $7.50 - was just too much.

                        We do have a problem here that isn't relevant to much of the world, namely milk quotas and milk marketing boards. That's why they can't import it, so we were stuck with what could be manufactured locally. Whether this is the sole reason for the extortionate prices, or whether they have also been gouging, we will probably never know.

                        If they reduced the regular price to, say, $4.00, their sales would probably skyrocket. Unfortunately, that's not how the corporate "brand management" mind functions. The only thing that matters is the numbers. (This focus on numbers is one of the reasons Loblaw's lacks the excitement they generated during the Dave Nichol era.)

                        Of course, Nestle (their Haagen Dazs license runs to about 2100) could license Haagen Dazs to someone else. My understanding is that the product is made differently from other ice creams and might require specialized equipment.The logical company would be Chapman's, which needs to build a new plant anyway. I doubt it will happen, though.

                        So it's too bad, so sad, thank you for your loyalty, and have some wonderful vanilla from our "family of fine foods". (MODIFIED MILK INGREDIENTS, SUGAR, MILK INGREDIENTS, COCONUT OIL, GLUCOSE, MONO-AND DIGLYCERIDES, CELLULOSE GUM, CAROB BEAN GUM, CARRAGEENAN, ARTIFICIAL FLAVOUR, COLOUR(CONTAINS TARTRAZINE), CITRIC ACID.)

                        If you like Haagen Dazs, you might want to keep an eye out for Double Rainbow, which seems to be imported in small quantities.

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                        1. GoodGravy Sep 10, 2009 12:58 PM

                          I always wondered why there were fewer HD choices here vs. south of the border. I love the mango and dark chocolate flavors which I don't recall seeing here. Sounds like Nestle didn't make all the flavors available here and couldn't sell enough at the "premium" price point.

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                          1. re: GoodGravy
                            c
                            ConsumerSOS Sep 10, 2009 01:03 PM

                            I'm checking with Nestle and Haagen-Dazs in the U.S. to see if and when the brand is disappearing...

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                          2. aser Sep 10, 2009 01:19 PM

                            I was a big fan of their "butter pecan" flavour as a kid. Eventually it disappeared from shelves, at least from stores I frequent. Has anyone seen it recently?

                            I haven't seen it in a good 7-8 yrs in Ontario.

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                            1. re: aser
                              kitchensalive Sep 10, 2009 01:23 PM

                              for me... it was chocolate chocolate chip. Mom and dad always bought it for me when I got an A.

                              So not very often. ;-)

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                              1. re: kitchensalive
                                c
                                ConsumerSOS Sep 10, 2009 01:44 PM

                                Sean O'Shea of Global TV News here:
                                I contacted Nestle about this and they say Haagen-Dazs is here to stay.
                                Here is what their corporate affairs person told me this afternoon:

                                Häagen-Dazs fans can rest assured, the brand remains alive and well in Canada.

                                We believe the confusion stems from one consumer inquiry about a specific Häagen-Dazs flavour. Unfortunately, this consumer received incorrect information from Häagen-Dazs due to a technical glitch with an email response - then consumer posted the incorrect information on a blog earlier today. We’re following up with the consumer directly to correct the misinformation and we've already fixed the technical issue.

                                We’re sorry for any confusion!

                                ---
                                There you go.

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                                1. re: ConsumerSOS
                                  s
                                  sandi123 Sep 10, 2009 01:50 PM

                                  That is correct and the flavour that has been discontinued is Chocolate Chip
                                  I just got off the phone with them.

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                                  1. re: ConsumerSOS
                                    kitchensalive Sep 10, 2009 01:50 PM

                                    Hi Sean -

                                    Here's the message in it's entirety:

                                    Dear Mrs. (last name deleted),

                                    Thank you for contacting us recently about Häagen-Dazs. We value your feedback and appreciate the time you took to share your comments with us.

                                    We are sorry to inform you that Häagen-Dazs is no longer available. Due to sales volume of this product, we made the decision to discontinue manufacturing it. We apologize for any inconvenience this may cause you, and will forward your comments to our Marketing department.

                                    We appreciate your loyalty to our products and encourage you to try another product from Nestlé's family of fine foods.

                                    Thank you once again for contacting us. If we can be of any further assistance, please feel free to call us at 1-800-387-4636, Monday to Friday, 9:00 a.m. to 6:00 p.m., Eastern Time.

                                    Yours Truly,

                                    Kirsty
                                    Consumer Care Specialist
                                    Ref: N15375112

                                    I got this message this morning at 9:40, and immediately ran out to find HD was on sale everywhere!!! So it seemed legit.

                                    What a PR nightmare for Nestle. I feel badly for passing on inaccurate information here, but how was I to know?

                                    Perhaps the moderators can delete this thread?

                                    Happy eating.... Jennifer

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                                    1. re: kitchensalive
                                      c
                                      ConsumerSOS Sep 10, 2009 01:54 PM

                                      Jennifer:
                                      It looks like you passed on the information correctly, all right. A logical assumption based on what you were sent.
                                      I can't understand why everyone is clearing out the stock. Perhaps a coincidence. This is their official line.
                                      Sean

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                                  2. re: kitchensalive
                                    h
                                    HAAGEN DAZS CANADA Sep 10, 2009 01:53 PM

                                    Häagen-Dazs is alive and well in Canada!

                                    The consumer who posted the original message unfortunately received incorrect information from Häagen-Dazs due to a technical glitch with an email response. We’re following up with the consumer directly to correct the misinformation and we've already fixed the technical issue.

                                    Häagen-Dazs fans can rest assured, the brand remains alive and well in Canada. We’re sorry for any confusion!

                                    - Häagen-Dazs Canada Marketing Team

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                                    1. re: HAAGEN DAZS CANADA
                                      kitchensalive Sep 10, 2009 01:58 PM

                                      Great. That's really good news - only I now have 16 tubs of ice cream that I didn't need to buy today.

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                                2. The Chowhound Team Sep 10, 2009 01:56 PM

                                  The Chowhound Team is locking this thread now that's it's been officially disproven.

                                  Rumour and speculation threads are generally not allowed on Chowhound because of unintended consquences they can cause. We ask everyone to refrain from posting them. Thanks

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