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Aug 25, 2009 07:10 PM

One of a Kind Pasta

just got back from dinner at One of a Kind Pasta, 746 Queen W, and, yes, the reviews on this site say that the food is good and price is right. agreed. the food was pretty good and the price was also pretty good. however, the service was terrible, terrible, TERRIBLE. here's what went down.

sat down at 7.45pm on a tuesday night. it was busy, noticeably busy, and informed the server that we could see she was swamped. no big deal. as time went on, the place cleared out so that there was only myself and my dining partner and a couple of other tables in the restaurant, with the occasional take-away customer coming in to pick up their order. our order was taken about 15 minutes after we sat down, our drink orders minutes later. i ordered the avocado and shrimp salad, my partner the california salad to start. 8.15pm, our salads still hadn't arrived. at 8.25 our salads finally showed up and we noticed that two dudes that had been seated after us and ordered after us were already through their starter salads and were working on their main dishes. another couple behind us, also seated after us and ordering after us, were already working on their main course. 8.45pm. excuse me, i said to the server, i'm sorry but are our meals ready yet? we've been here for an hour, those gentlemen there were seated after us, have eaten their meals, payed and are leaving, and that couple behind us arrived after us and are almost done their meals. let me go check in the kitchen, was her reply. it was clear that we were not the only people not happy with the service. a man who'd been sitting by himself for about 20 minutes, menu in hand, eventually got up and left because he was being ignored, and another man, clearly agitated, got up from his table, briskly walked back to the kitchen area, grabbed the water jug and refilled his and his dining partner's glasses. the server quickly came out from her hiding spot in the back and took the water jug off of his table and put it back in the kitchen. also, a third couple started demanding to know where their bread was, and the man wanted to know why he had to wait for the server to get him ground pepper and grated cheese for his meal that had arrived 15 minutes earlier.

anyways, the service was without question some of the worst i've experienced in toronto. so bad, in fact, that it prompted me to register here so that i could share with others. and about the food, it was ok. nothing to write home about it. the starter salads we're fine, and for mains i had the penne calamari (penne pasta with grilled calamari in a cream sauce) and my dining partner had the basil linguine special. this special was supposed to come with baby clams, smoked salmon, shittake mushrooms, lobster and tomato sauce. my partner asked for no smoked salmon and it showed up with no salmon and also no baby clams. both were good and well priced ($77 with food/drinks/tax/tip), but i will not be returning to this restaurant anytime soon, and even then it won't be until i've read multiple reviews about its new, glowing service.

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  1. Go try Fratelli's in the village of Highland Creek (east Toronto close to Pickering). Great service, great atmosphere, family owned and operated, and great food. We've never been disappointed (unless you count the time we went over for lunch and found out they only do lunch on Thursdays and Fridays). I believe they start dinner at 5 p.m. and they are closed Sundays. Get there early because it does fill up fast.

    Fratelli Village Pizzaria
    (416) 283-2112
    384 Old Kingston Road, Scarborough, ON M1C 1B6

    1. Unfortunately, I agree with you -- the service there has always been pretty bad. My experiences have always been with an older gentleman who was always very brusque and unfriendly. I'd noticed a change in waitstaff my last visit about a month ago but I guess that didn't help to improve the service. Too bad because the food is decent and the prices are excellent (and I live in the area) but the frustrating service is enough to keep me away most of the time.

      1. All I can say is that I have never seen this woman before. For years it has been the same older thin guy who serves the whole room. So maybe it was a complete fluke for her to be there...

        I LOVE the spicy pasta with calamari on the specialties page. it is addictive!

        11 Replies
        1. re: deelicious

          I too have never seen the woman and while the older gentleman is not exactly friendly, hes not rude, hes efficient and fast and I have never had any issues

          1. re: hungryabbey

            I live in the area, and only get take-out, do to the bad service. Lately the food has been hit or miss as well. Two weeks ago I ordered the Veal cutlet, and it was horrible. Think they ran out and used a frozen cutlet. This past Sunday ordered takeout once again. My neighbor ordered Ravioli. Now wouldn't you expect ravioli to be either Cheese or Meat. However, turns out there ravioli is a curry ravioli, which was kind of strange. Also another person orders veal parmesan, and it was fantastic, so who knows what to expect at One of a Kind Pasta

            1. re: visualhornet

              I haven't been in maybe 2 months (max). I sure hope it isn't on a downward slide!

              It has been a great last minute fresh and tasty meal for years now. I have had occassion to chat with the owner so if I see him I will be certain to share the above concerns with him.

              I remember when hungryabbey first discovered OKP! : )

              1. re: deelicious

                As an aside, does anyone know if this OKP is related to the One of a Kind restaurant that used to be in The Colonnade on Bloor Street W?

                1. re: westhead74

                  We frequented OKP frequently.
                  The owners sold it and moved to the Bloor location.
                  However I thought it was somewhere on Bloor West.
                  They allowed the new owners to keep the name.
                  We tried it a couple of times, and it was not good.
                  One one occasion I was served overcooked mushy pasta.
                  We never returned.
                  Sounds like there has been some improvement in the last couple of years.

                  1. re: erly

                    According to OTKP's website, the owner is Raymond To.


                    He's been there since day one.

                    1. re: Dimbulb

                      Can't argue with you, but there were postings about the move at the Restaurant for about a Month.
                      This was only a very few years back.
                      Possibly three or four.
                      The original owner was definitely not Chinese.
                      We went often because we work close by.

                      1. re: erly

                        Raymond To is definitely the original owner.

                  2. re: deelicious

                    Yes, it is a favourite cheap haunt of mine. I do hope its not going down hill.. :(

                2. re: hungryabbey

                  Perhaps he's sick? On vacation? She was his replacement?