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five guys burger sucks

5 guys is a fucking ripoff. i heard so much hype about five guys burgers it cost me 9 bucks for a double cheeseburger and Cajun fries. the burger was pretty good but not AMAZING and it was small as fuck. also the fries were soggy and stale. everyone raves about this place. i drove 45 minutes i am upset.

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  1. I don't eat there often, but I have never been disappointed in the fries. They are about the best I can get in my area. My problem with the burger is that it's too big, and I feel kind of sick after eating it. So I usually get a grilled cheese. Anyway, maybe your Five Guys is a bad one. Our is pretty consistantly good.

    8 Replies
    1. re: jeanmarieok

      Do you get regular (two pattie) burger or the little burger? I find the little cheeseburger to be the perfect size for me. My problem with the fries is I eat too many and get a tummy ache if I don't have someone to split them with.

      1. re: Janet from Richmond

        The little bacon burger makes me so happy-it's perfect. I can almost finish it comfortably. But I can see how a big eater or someone who eats fast could be disappointed. The last time we ordered cajun fries (well done) they really skimped out and actually did not even fill the styro-cup. The fries we did get were stumpy ones, and if it had been our first trip I would have thought like our RCTriple-bummed out friend...
        I care deeply for 5 guys and a new one is opening here in FL-VERY close (whoo hoo!)

        1. re: Boccone Dolce

          I'm replying to myself!
          The new Five Guys opened in Lady Lake and we went- it was mobbed. I asked for the fries well done, then noticed she didn't type it in. I asked again, and she said 'They will be crispy'. When the order came, the fries were soggy- I just brought them back to the counter and asked for an order well done- they apologized and the new fries were PERFECT.
          It's going to take restraint not to go whenever I'm out shopping...

          1. re: Boccone Dolce

            Well my 2nd trip i got 2 of the big burgers and that was just enough to make me full, and im not a big eater so idk.

        2. re: Janet from Richmond

          I made my first trip to Five Guys today, and loved it. The little burger (actually little cheeseburger with satuteed onions) was the perfect size for me, and my 14-month-old devoured his grilled cheese. I was warned about their fry serving sizes, so I caught the guy before he put our fries in and asked him to not put the extra scoop... I knew I would have eaten them all and felt guilty all afternoon!

          1. re: Foodie in Friedberg

            Wow! "The extra scoop"? How big is an order of fries there, out of curiosity, say, in comparison to the biggest fries (the large value menu size) that McDonald's serves?

            Everyone raves about 5 Guys here, but they haven't made it to this part of Oregon yet. I am intrigued by the raves I've heard about it, and I wouldn't mind paying 9 bucks for a great burger and fries as long as it was an AMAZING burger.

            1. re: CuervoLinda

              They give you a large paper cup full of fries and then throw another almost equal portion into the bag to top it off. It is easily twice the portion of fries that you get at any other fast food chain.

              Topping off the bag is great, because you know you are going to eat some on the way home, right? Actually a 5 Guys order of fries is easily enough for 2 or 3 people. The cajun fries are tasty at first but becomes a bit overwhelming after a while. The main draw for 5 Guys is the unlimited toppings, for those people who like lots of stuff on their burgers.

              But if you are in Oregon, anywhere around the Portland area, you have Burgerville. I would go there before 5G any day.

        3. re: jeanmarieok

          I tried Five Guys in Kansas City area last week. I thought it was good. Burger okay. Fries, waay better than In-N-Out. Excellent, actually, compared to my researching how to do fries at home: cook at 300-325, to cook the inside, recook them at 375 to get crisp and soft and steamy inside. How come In-N-Out owners haven't figured out their fries are a really weak link? Two-stage cooking isn't rocket science.

          I kindof think McD's may do first-stage vaccum-champbrer freeze-dry, sublimation under vacuum to reduce intra-cellular water. I'm just guessing, but it works. You can alternatively cut frys and run them through a baker assembly line to eject water and do some cooking, then through them into the hot oil.

          I'm going to Smashburger in a couple weeks to see what they do.

          At home, I either get some frozen ground buffalo, or some chuck or sirloin whole-meat and grind it so I can grill on the deck and have medium-rare without getting sick from bacteria.

        4. Some of the worst greasy garbage I've ever had the displeasure of eating.

          1 Reply
          1. Did you not notice the prices on the menu when you were ordering, or the fact that when you gave them a 10, you only got a George Washington back?

            And, really, shame on you for driving 45 minutes for a Five Guys meal. I don't know of any chains that I would drive 45 minutes out of the wa for.

            Also, if the fries were "soggy" how could you tell they were "stale"? How could the fries be stale -- ie. dry or hardened -- and also be soggy at the same time?

            2 Replies
            1. re: ipsedixit

              "And, really, shame on you for driving 45 minutes for a Five Guys meal. I don't know of any chains that I would drive 45 minutes out of the wa for."

              I would have no problem driving that far for White Castle, and I would drive a solid two hours for some El Pollo Loco from southern California. Those are the two chains I miss most here living in the Pacific Northwest.

              1. re: CuervoLinda

                Same here. I've done 45 minute detours to go to either a White Castle or Krystal. I will continue to do so until people stop trying to tell me seared ahi tuna, fois gras, or "Kobe" beef on a brioche is a "slider."

            2. 1. Quality Control at Five Guys varies widely from store to store. One will have excellent food/service; another will serve skunky meat.

              2. The deal with the fries is that they MUST come out of the bag ASAP. The steam builds up and soggifies them at an alarming rate.

              10 Replies
              1. re: monkeyrotica

                the meat was very good. it just wasn't INCREDIBLE like all of the hype says, but it was definitely a good tasting burger and surprisingly it wasn't burnt. i was pretty pissed when i asked them if they could take mine off the grill a little sooner because i dont like them well done, and they said no. although it was cooked perfectly and i think if they only cooked it medium itd be undercooked so that was good.
                the double burger was just so ridiculously small. it was like two jr whopper patties on a thin bun but the taste was an 8/10. fuddruckers is ten times as good though.

                the fries werent what ive heard about i didnt get a huge paperbag overflowing with fries i got a small cup of unevenly seasoned cajun fries that were soggy and old tasting.
                it was definately a burger iwouldnt pay more than 4 dollars for, but if they lowered it to 4 dollars id definately get it again IF I WAS IN THE AREA..
                but to answer the question of why would i drive 45 minutes to eat there? well ima fast food junkie i kid you not it is my life goal to eat at in n out and jack in the box before i die LOL im from new jersey so that's is kind of hard. but five guys is supposedly even better than in n out and there was one within driving distance so i putt he pedal to the medal and got some.
                its funny this five guys was JAMMED packed so i guess everyone else likes paying 10 dollars for a burger slightly bigger than a bigmac burgers.double stack and a dixie cup of soggy fries.

                1. re: RCTRIPLEFRESH5

                  I totally agree on Fuddruckers destroying the overrated Five Guys. I just wish there were as many Fudds locations nowadays!

                  1. re: Big Bad Voodoo Lou

                    yeah the closest one is 45 minutes or so away from me and its in a confusing area to get home from. but they have 1 pound burgers at decent prices and they cook it how you want. they dont force you to get it well done. and the taste is on point!

                    anyway i decided to give fiveguys another chance (dumb i know) i called in my order this time and ordered two of the double bacon cheeseburgers since one was not enough for me last time. i was then asked :no fried today?:
                    iwas thinking to myself no soggy fries today but thanks for asking. anyway i am glad i got this five guys thing out of my system the food is terrible. i mean one of my burgers tasted pretty good (not fuddruckers good) but the other was burnt and it was a struggle to get through.

                    i think when i have any more luxurious burger cravings ill skimp on the small over priced small 6.00 burgers that five guys has and go for the big 1 pounders at fuddruckers. what sucks is there was a fuddruckers that was very close to here but they closed down a long time ago. man what a mistake that was for them i would have been there every day all the time lols. apparently ostritch meat is popular at fuddruckers they were always sold out of its.

                    1. re: RCTRIPLEFRESH5

                      I always get the one-pounder at Fuddruckers, load it up, and devour the whole thing with onion rings to boot. I love their pico de gallo, cheese sauce, barbecue sauce, jalapenos, and just a bit of honey mustard on the burger. The Fuddruckers I grew up going to in Miami used to have a big vat of hot sauerkraut too, which I loved to eat on the side or create a "Zimmerman Note Burger" with kraut and pico de gallo. Unfortunately, the Fudds near me doesn't have sauerkraut.

                      Nothing at Five Guys even comes close to that level of awesomeness.

                      1. re: Big Bad Voodoo Lou

                        Thats right, I grudjingly tried that angus abomination at McD's the other day when Fudd's was les than 1/2 mile away. If I'm going to pay $5+ for a burger I'll just go to Fudd's. Fresh homade grilled bun, meat cooked the way you want it, love their mustard and I'll put a heaping spoon of pico on a lettuce leaf to have with the burger. Kind of an "out of hand" salad. No more Mikky D's, done!

                        1. re: mrbigshotno.1

                          well i like the mcds angus bacon and cheese. i tell them no pickles or onion and i tell them to put the lettuce leaf on there (only the deluxe comes standard with it) and i use a BOGO coupon so i get 2/3 of angus burger for 4.70. im sure the angus mcdonalds uses isnt certified angus but hey for 2.35 a burger how can i complain s.

                          but yeah if i had a fudds here id eat there everyday.

                          1. re: RCTRIPLEFRESH5

                            Every time a new business is opening in my neighborhood, I desperately hope it is a Fuddruckers. The closest one is 45 minutes away in the touristy part of Orlando, and even though I end up there a few times a year, I'd much rather have one nearby.

                            1. re: RCTRIPLEFRESH5

                              but yeah if i had a fudds here id eat there everyday......

                              im from new jersey



                              What part of New Jersey do you reside in? I know of four places.

                              New Brunswick
                              Union, I believed closed.

                              1. re: fourunder

                                the closest fudds to me is new Brunswick. im from freehold. my dad goes to toms river o visist his girlfriend every weekend and he used to get me fudds there it was right next to his gf. but they closed down a few years ago which blows. we have a cheeburger cheeburger here but that place BLOWSSSSSSSSS.
                                ive been to one in brick as well.

                        2. re: RCTRIPLEFRESH5

                          Fuddrucker's makes a fine ostrich burger.

                  2. It seems to depend on which 5 guys you go to. The one I go to is excellent.

                    Secondly, I would hardly call the burger small. If you only got one patty, that would be one thing but for some inexplicable reason, a single comes with two patties.

                    I liked the fries but they weren't great. You need to de-bag them ASAP so they don't steam.


                    30 Replies
                    1. re: Davwud

                      Secondly, I would hardly call the burger small. If you only got one patty, that would be one thing but for some inexplicable reason, a single comes with two patties.
                      By specification, a Five Guys burger is 3.3 ounces......personally, I would call that small for the patty itself.....it's arguable whether the final assembly of the burger is or is not small after all the toppings are ordered.....but consider that Five Guys Burger itself calls their single patty burger *Little Hamburger or Cheeseburger*. Their Hamburger/Cheeseburger is a double patty...at least here in New Jersey. That may be the reason for your belief *a single comes with two patties*......or the staff at your local FG's needs a remedial math course refresher.


                      btw, not a FG's Burger fan myself, although they do have nice peanuts and fries.

                        1. re: Fibber McGee

                          they are free. they sit out in boxes around the restaurant.

                            1. re: fourunder

                              Ah, the roadhouse-style steakhouse/Ground Round touch.

                          1. re: fourunder

                            well i got two doubles and that was just right for me. actually it was a little too much. was a struggle to eat it but ithink thats cause it was burnt. if it was like the first time i went i think two doubles would have been perfect. the patties may be double but they are not big patties. the patties are the size of a wendys double stack from the dollar menu. a tad bigger though. throw on some burnt bacopn and a little slice of cheese. i happened to enjoy the bun though i will defend their buns i know a lot of people dont like 5 guys buns but i enjoyed that part.

                            1. re: fourunder

                              3.3 ounces is like a 5th of a pound dude and thats pre cooked im sure thats small. and 5 guys toppings arent good. i only got lettuce. cheeburger offers better toppings, onion rings, marinara sauce, pepperoni pepperjack cheese done mediums.

                              1. re: RCTRIPLEFRESH5

                                With the news of free peanuts I decided i had to try it the next opportunity I had to be near one. Which was Saturday.
                                I found the burger I had, a regular, to be very good and well-priced comparatively. The fries were very good, although I would have liked them to be a little crispier. If that were such a big deal for me, I would have ordered them well done. I did not, so I can't really complain. The service was very good, everyone was on top of everything, and I didn't feel like I was just part of a cattle line (step aside, please) as some of the line workers would chat with the waiting customers whenever they had a free moment.

                                Is Five Guys the best? No. Are they as good as the hype. Depends what hype you're talking about. Would i go back? Certainly.

                                1. re: Fibber McGee

                                  Agreed. The OP's "analysis" has been somewhat inconsistent and contradictory. And I've yet to have fries there that weren't far superior to any other chain.

                                  His primary complaint is the burgers are too small -- the regular double patty burger is not enough, so he had to order 2.

                                  As a critique, that makes no sense. A single patty is slightly less than a 1/4 pounder, the regular two patty burger is 6.6 ounce -- well over a Wendy's single, a McD's quarter pounder, BK Whopper, etc. Have you seen anyone whose chief complaint about THESE fast food burgers is that they are too small?

                                  Sorry, but if you're eating 2 Five Guys burgers -- 4 patties altogether. You are pigging out (not that there's anything wrong with that, but don't complain). Based on his language, writing style, and eating habits, he seems to be either a high school or college age boy, so I guess the ravenous appetite is expected.

                                  1. re: sbp

                                    Well you just said some things that I wanted to but held back.

                                    It's always seemed to me that he disliked this place disproportionately. That said, there's a burger chain up here that I felt was such a rip off that I was actually mad. Not just didn't like the place. I was flat out mad.


                                    1. re: sbp

                                      "small as fuck" funny (but sometimes accurate) analysis!

                                      1. re: BiscuitBoy

                                        I'm TOTALLY taking that to describe my next precious but unsatisfying meal.

                                        "The badger charcuterie with lark's vomit tapenade was not uninspired, but it was small as f**k."

                                      2. re: sbp

                                        well ive eaten a lot of burgers in my days and this was not much bigger than a double stack. i didnt totally bash this place either. i said the fries were limp but tasty, and the burger meat was pretty good quality. i did not totally bash this place but i did say that it was bad experience. i then gave everyone the benefit of the doubt and went back there to give it another shot and was not happy with it. fuddruckers and cheeburger cheeburger blow this place out of the water. 14oz burger with pepperjack cheese,marinara sauce,onion rings,pepperoni lettuce for 8.49. 3.00 more than five guys but over twice the size. and cheeburger offers toppings i actually like. i didnt get any extra toppings on my 5 guys burger. i make my cheeburger to taste like a pizza sort of.
                                        just because one double fills you up does not make a 6 oz burger big. its not uncommon at all to see people get two double quarter pounders at mcdonalds. besides i can afford to pig out i ma weightlifter i need the fuel.

                                        1. re: RCTRIPLEFRESH5

                                          My experience has been that you might get more at Fuddruckers, but it doesn't necessarily taste any better than a good Five Guys. However, Fuddruckers is fairly consistent from store to store; Five Guys not so much.

                                          And really, if you want a burger that's "small as f*ck" there are plenty of gourmet slider places where you get three small as f*ck burgers and they hand you a bill for the month's rent.

                                          1. re: monkeyrotica

                                            I've gotten plenty of huge and tasteless burgers in my time and I'd much rather have a good but small Five Guys burger. Size is not the end all and be all of cuisine. Five guys is a fast food restaurant where the sizes tend to be a bit smaller than what you see at full-service places like CC and Fuddruckers. I really haven't talked to anyone who found the Five Guys regular cheeseburger to be inadequate, so I imagine that most people who visit it would not be interested in a gigantic 3/4 pound burger. People don't want to spend that much money and often have less time to eat when they go to places like Five Guys.

                                          2. re: RCTRIPLEFRESH5

                                            I can't see how your french fries were limp. Mine are always crispy and red hot out of the oil. Maybe you go there when it's very busy and the fries get sidelined before they get to you

                                            1. re: zzDan

                                              well all i know is that if i remember correctly a 1 pound burger with big slices of cheese at fudds is 8.00. they also cook itmedium, and i found it to be the best tasting burger ive had at any chain or restaurant. i enjoyed the ruby tuesdays triple prime burger equally although it wasnt as big as the fudds obviously. i do think the meat at 5 guys was very good quality, although i like chee burgers and fudds better, and to be honest i think chee burger is a rip off too but it is slightly less of a rip then 5 guys. fudds is a good value if the prices havent increased. i feel that even if five guys is a great chain, they should not be as busy as they are in comparison to a place like fudds but thats my personal opinions. i guess

                                              1. re: RCTRIPLEFRESH5

                                                No Fuddruckers around here.
                                                But I used to work near one say 10 years ago it was a very good deal
                                                I would stroll up to the produce and condiment bar and get enough tomato onion and lettuce for a decent salad. I would rate it ahead of 5Guys except that 5Guys french fries reign supreme

                                              2. re: zzDan

                                                As has been documented elsewhere, the sogginess of 5G fries has nothing to do with them sitting out and getting stale. The fries are always made fresh. However, they get soggy if left in the bag for any amount of time. If you're not eating them in store, open the bag immediately to let out the steam. Otherwise, by the time you're ready to eat the fries, the steam builds up inside the closed bag and they go soggy.

                                                1. re: monkeyrotica

                                                  And this is the same thing that happens to homemade french fries, so it's no knock on the 5G fries. They aren't coated in crud to keep them crispy like BK fries.

                                                  1. re: sbp

                                                    I want to like BK but their burgers always made me feel a bit off or give heart burn. So McDonald's it is every once in awhile

                                                  2. re: monkeyrotica

                                                    I do that too. I eat on premises. I open up the bag of fries a bit to let the steam vent....They always give them to me red hot and crispy, I have no complaints. I can't praise their french fries enough. That is what I go there for and sometimes that is all I get plus a few peanuts I wolf down
                                                    OK I'm a peasant

                                                    I'm sure there are better french fries but they aren't worth the drive and with 5Guys @$2.25 for small fries it's my kind of bargain. They always give a humongous serving

                                                    1. re: zzDan

                                                      either way as far as free toppings go noone beats chee burger. i get lettuce, pepperoni, 2 onion rings, marinara sauce, and pepperjack cheese on mine. it tastes like a pizza burger!

                                                      1. re: zzDan

                                                        also cheeburger only uses 100 certified black angus beef.

                                                          1. re: Davwud

                                                            well considering the burger costs less than a 5 guys one thats not angus and is smaller and has shitty topics id say its cool.
                                                            but ihonestly taste the difference in angus. i actually said that cheeburger meat was way better than 5 guys than i looked and saw it was angus so its not like i was having a placebos effect.

                                                            1. re: RCTRIPLEFRESH5

                                                              I'm surprised that you even tasted the beef with all those toppings you added.

                                                              1. re: viperlush

                                                                well i got the 14 oz one so it was pretty big. and id imagine they put the same amount of toppings on all of the sizes so it wasnt a huge deal. but it was great. tasted like a pizza burger. and i just noticed that each receipt can be used for 10 percent off the purchase of your next order.

                                                          2. re: zzDan

                                                            Absolutely. They're as good as any fresh fries you can get at a fair/festival, and at a good price too. You HAVE to vent the bag a bit - after tossing the 'fry container', shaking in salt/pepper and giving it a good shake. These fries are way the hell too good to have a customer mess them up.

                                          3. The french fries are fantastic w generous portions. They'll cook them a bit longer if I ask and they are not too busy. The hamburgers were OK as far as I'm concerned

                                            Plus the roasted peanuts to snack on are a nice touch. I always eat a bunch

                                            1 Reply
                                            1. re: zzDan

                                              Tried my first one yesterday. I thought it was a good size, and the meat, while overcooked for my tastes, was flavorful. I wish they had real cheese though. The onions were ok, but the mushrooms really didn't have any taste. Will have to go back and try the fries, I wasn't that hungry yesterday.

                                            2. Though it wouldn't drive me to the F-bomb (twice!), Five Guys does, indeed, suck. Overpriced, low-flavor beef with too-soft buns that disintegrate and way, way too many non-meat toppings.

                                              Wrapping the severely undersalted fries tightly in the bag the second they're done cooking guarantees they'll steam and lose their crunch almost instantaneously. Even when you open the bag as soon as you get to your table, they've already lost almost all their positive qualities.

                                              I'll never go back. Their success is due to the atmosphere and the perceived "value" of getting more fries than one person should eat in a sitting. Total garbage "upscale" fast food.

                                              2 Replies
                                              1. re: dmd_kc

                                                IMO, they do have the best chain fries, but the last few burgers I've had became soggy in their wrapping. Best part about their fries is that I no longer eat frozen fries. Frozen potato products are simply disgusting, about as flavorful as their cardboard containers, but with excessive calories.

                                                1. re: dmd_kc

                                                  yeah i agree with what yo usaid. the toppings are useless to me. cheeburger lets you havbe peperroni and onion rings free, marinara sauce peanut butter, you name it. although i wouldnt get peanut butter.......

                                                  but yeah i like cheeburger a lot but yesterday i had one of those disentagradable buns, never had that at 5 guys. i still prefer fudds though/.

                                                2. My husband has a five guys burger every weekend. I don't like them though. I do like their hot dogs and fries though. Also, I enjoy your f-bombs.

                                                  1 Reply
                                                  1. re: Sensuous

                                                    I tried Five Guys for the first time this weekend. I would not consider it a disappointment after reading this thread. I do agree that the hamburger patties are on the bland side but nothing a few sprinkles of salt and other condiments could not remedy. Their fries however are delicious. Thick, crisp, hot out of the fryer. I find that the regular fries taste better because they are not disguised by the heavy cajun seasoning that the cajun fries have. Overall, not a bad experience. Is is the best burger I have ever eaten? No. Is it something I would revisit again? Of course.

                                                  2. I had the same experience. The burger (regular bacon) meat quality was somewhat better than regular fast food but not leaps and bounds. Overall the burger was small.

                                                    The fries (smallest size, regular $4.95) were enough for two people (why not offer a smaller size?).

                                                    Certainly I didn't think the experience warranted $14.95. For the same price I can go to a trendy bistro and get a much larger burger with even better beef and a decent portion of fries.

                                                    ...Or I could just go to Wendy's, sacrifice a little quality, and pay half as much.

                                                    2 Replies
                                                    1. re: newkai

                                                      thanks for the reply dude. today i went to wendys and got two baconators for 6.00. had a bogo coupon!
                                                      much better buy than 5 guys but now i feel sick HAHAS./

                                                      1. re: newkai

                                                        Haha, Wendy's oughta cost a lot less than half!

                                                        ....Unless of course you order the entire value menu like a certain husband of mine.

                                                        Speaking of Wendy's, talk about fries that have gone from limp and gross to pretty darn tasty!!

                                                      2. 5 Guys days are limited. No real flavor to their burgers. Homemade style fries are for when you were 10 years old. They suck. I'll be glad to see them all close up shop later this year.

                                                        14 Replies
                                                        1. re: LuckyMike

                                                          Just went to 5 guys here in MA and at 11:30am the place was packed. Maybe it is the location but the fries were great, no sogginess at all. Burger was fine as well. Seriously doubt they'll close later this year from what I've seen around here as well as what I've eaten.

                                                          1. re: snowpuck

                                                            I think it's extremely safe to predict that 5 Guys will not be closing up later this year or any year. Some locations always don't pan out--for example, I know of one on I-81 in Virginia that is no more, but that only suggests that Interstate exits may not be optimal for them. It is the kind of place that develops a local following and needs a local repeat, not a transient, clientele.

                                                            Maybe LuckyMike would like to put his money where his mouth is and bet me, say, $1000, that all 5 Guys will be closed by the end of this year. My money's on the table Mike.....

                                                            1. re: johnb

                                                              If he bites, I'm in on that action. I don't see them in any danger at all.

                                                              1. re: johnb

                                                                Considering that you have to wait a bit for your burger, off-the-highway locations don't seem to make sense.

                                                              1. re: LuckyMike

                                                                "Homestyle fries are for when you were 10 years old" ?????

                                                                So, you not only prefer BK style fake, extruded, coated gunk to a real french fry, but think fake fries are for grownups?

                                                                Uh.....I have no response to this.

                                                                1. re: LuckyMike

                                                                  "Homemade style fries are for when you were 10 years old"

                                                                  You must have been a lucky 10-year old.

                                                                  For me it was either the golden arches or Ore-Ida.

                                                                  What kind of fries do it for you these days?

                                                                  1. re: LuckyMike

                                                                    I pretty much agree. They are expanding too fast. They have a niche market of people who like soggy hamburgers topped off with greasy fries. Just a bunch of hype.

                                                                    1. re: itsrobert

                                                                      If a burger is juicy then the bun is liable to become a bit soggy. Do you prefer your burgers dry? Do you think most people prefer their burgers dry? Is it just me who likes his burgers juicy and is willing to accept a slightly soggy bun as part of the deal?

                                                                      BTW LuckyMike in the post you responded to, in 2009, predicted that 5 Guys would be out of business by the end of that year. I offered him a bet of $1,000 but, oddly, never heard from him. Hey Mikey, are you out there? Wanna bet? My wager is still on the table.

                                                                      1. re: johnb

                                                                        Shake Shack and In N Out make juicy burgers but their buns aren't soggy because they only wrap half the burger, which allows much of the steam to escape. 5G could eliminate the soggy bun problem if they did the same, but not enough people have complained about it to warrant the change.

                                                                        1. re: monkeyrotica

                                                                          It would also help if they didn't seal everything up in that to go bag if you are eating there. Why make things soggy if you don't have to?

                                                                          1. re: Velvet Elvis

                                                                            Even if I get carryout, I dump the fries out of that cup and into the bag. By the time you've eaten the fries that have fallen out of the cup, the ones inside the cup are a soggy disaster.

                                                                            I've noticed some of the Chinese carryouts are using styrofoam packages with the corners snipped off the allow steam to escape from the fried eggrolls and wings. Saves me having to open the damn package up to air them out.

                                                                            1. re: monkeyrotica

                                                                              You and Elvis make valid points. OTOH, sometimes soggy is good. I recall from my childhood my mother would make me egg sandwiches for my lunchbox and they were soooo good, best egg sandwiches I ever had. I finally figured out, years later, why, which was that she wrapped them immediately and the steam softened the bread (which was white bread to begin with) and all the flavors melded together by the time I ate them. Still my favorite way to make/eat egg sandwiches.

                                                                              1. re: monkeyrotica

                                                                                Better off skipping 5 guys fries and stopping at McDonald's for a super sized FF.

                                                                                Last time I was at 5 guys, for a double burger, FF & soda it was about $8.00. Burger patties were well done but ok & but the bun was very good. FF were a soggy mess & I would have felt guilty dumping them in the dogs bowl. Haven't been back since.

                                                                    2. We discovered Five Guys last year about this time.
                                                                      (We live out in the boondocks, so we often aren't on the cutting edge of anything.) But we (Mr. Shallots and I) both had known Fuddruckers for going on three decades and we've watched a lot of them close.
                                                                      Five Guys is an interesting concept, well executed. It can't hold a candle to INandOUT burgers from the west coast. (We did some couple of days apart comparison testing in May.)
                                                                      We've had Five Guys in five states and haven't had a bad meal. We do eat in (and forgive them the ambience.) (But then, we aren't paying for the ambience either.) Five Guys may be Mr Shallots favorite out of town cheap eats. We've grown to trust them and haven't been dissapointed, nor have they given us food poisoning. And when we travel, that latter lack is much appreciated.

                                                                      3 Replies
                                                                      1. re: shallots

                                                                        And that's the trade-off for not being able to order your burger less than well done. A lot of folks complain about 5G overcooking their burgers, and not being willing to do it less done to the customer's preference. 5G seems to have made the corporate decision not to take a chance. I will say, however, that in spite of the degree of cooking they seem to be juicy (greasy?) enough to me.

                                                                        I got food poisoning from a medium rare burger at local place with really good burgers once. No fun. But how one prefers his/her burgers depends on one's own risk tolerance.

                                                                        1. re: johnb

                                                                          What I don't get about everyone complaining that 5G won't cook to preference, is that NO fast food chain will do that. McD's or BK doing a burger rare? Never. They're not in the business of cooking to preference a) to cover their asses, and b) it's FAST food, not cooked to your preference food.

                                                                          1. re: irishnyc

                                                                            BK doing a burger rare
                                                                            Kind of makes the jingle.....Have it your way seem ridiculous,...

                                                                            b) it's FAST food, not cooked to your preference food.
                                                                            According to their website, there are over 250,000 possible ways to order a burger @ Five Guys. Two Points....

                                                                            1. If that's not trying to cook to your preference, what would you say they are trying to achieve to be different an any other place. For many, that alone discounts them from having the best burger.

                                                                            2. Out of over 250,000 possible combinations ......rare is not possible in one of them.


                                                                      2. I kept going back to Five Guys about six times, hoping to start liking it, but it just doesn't do it for me. The fries LOOK delicious, but they're totally bland. They only offer American cheese for the burgers, and American cheese is cheap, sucky cheese. They can't even provide a cheddar option at those prices? I started ordering my grilled mushrooms on the side b/c if they put the mushrooms on the burger before they wrap it up, the whole burger gets soggy. But when I went to put my "side" mushrooms on, I noticed they smelled horrible so I left them off. After my last visit, I decided I don't ever need to eat there again. I can get a better burger at Backyard Burgers, or even Checkers.

                                                                        36 Replies
                                                                        1. re: starbucksbrew

                                                                          "The fries LOOK delicious, but they're totally bland."

                                                                          5G uses fresh cut Idaho potatoes, they fry them in peanut oil,salt them, then serve. What in your opinion is wrong with that? Whose french fries do you prefer, and how are they different? Did you try using malt vinegar on them, as is recommended?

                                                                            1. re: johnb

                                                                              Agree. I mean, these are what french fries are supposed to taste like. If you don't like the taste, you don't like the taste of fried potatoes.

                                                                              1. re: sbp

                                                                                @sbp: On the contrary, I am obsessed with fried potatoes. Anyone else's.

                                                                                1. re: sbp

                                                                                  I disagree with this. I make french fries at home, I go to other restaurants that make fresh cut fries, they are never, ever dark, dark brown and mostly hard, like they are at 5 guys. I don't know what they're frying them in, but I've tried them 4 times and they're always way dark and they don't taste good. Probably from the oil they're using.

                                                                                  1. re: rockandroller1

                                                                                    I don't think it's the oil they're using, I think it's their technique. Even if they fry at a high temperature, the fries are going to be soggy. Places that serve belgian frites fry once at 450 to partially cook the fries then, when an order comes in, they fry them again at 475. You end up with a light, crisp fry that isn't soggy or greasy. Unfortunately, this technique requires separate fryers at different temperature, which is why most fastfood places don't use this technique.

                                                                                    Mcdonalds avoids the two-fryer problem by using pre-fried frenchfries.

                                                                                    1. re: monkeyrotica

                                                                                      Isn't it 350 and 375 for the double fry? I think oil breaks down much over 400.

                                                                                      In any event, I think I saw an article that indicated Five Guys DOES double fry. I've brought home and yes, they are soggy, but that is unavoidable. When I've eaten in the place, they are hot, crispy and not greasy.

                                                                                      1. re: sbp

                                                                                        You're right about the 350/375 thing.

                                                                                        I've also had pretty good luck just opening the fry bag as I drive home. Greatly reduces the sogginess; doesn't help the ones at the bottom of the cup though.

                                                                                      2. re: monkeyrotica

                                                                                        I've had authentic belgian frites twice and didn't like those either, they are also really dark colored and mostly hard. I actually prefer a "soggy" fry, but the ones I've had from 5 guys just taste...bad. Overdone or something. They get a little "soggy" from steaming in the bag, but not the same thing as a regular, limp fry, which I like. For example, when we go to the fair every year, there are stand after stand selling fresh cut fries. They schlump them through a shoestring-fry cutter right there, dump them in oil and cook while you wait. They are white colored, like the inside of a potato, not dark brown/spotted/mottled like 5G fries, and largely rather limp, spilling over the sides of the cup they overstuff with the tasty, hot goodness. THOSE are fries. The hard, dark things at 5G? Not for me. I just don't get the appeal.

                                                                                        1. re: rockandroller1

                                                                                          Well, you're talking a personal preference thing, then. The "fairgrounds fries" are, as you pointed out, a single fry. This means they are considered "done" when the moisture has evaporated and the fry starts to absorb oil. Hence the sogginess. A double fry cooks the fry to the point where most of the moisture has steamed out -- but not all. They are cooked through, but pulled out of oil before they can reabsorb. They then get a second dunk to crisp them. The double fry is the quote-unquote proper way of doing it. But it doesn't mean everyone has to like it that way.

                                                                                          1. re: sbp

                                                                                            YES! I think you've hit on it. The belgian frites I had are also double fried and I can't stand them. That being said, local lore says one of our best local chefs double fries his shoestring fries that are served with his lunch plates, and I love them. They are crispy, not soggy, but they are not brown and don't look taste burned or dry. Not sure what the difference is. Hmm.

                                                                                            1. re: rockandroller1

                                                                                              Typically, shoestrings get a single fry. They are the exception to the double-fry rule because they are so thin they can cook to crispy with one go at it.

                                                                                              1. re: rockandroller1

                                                                                                The brown-ness you refer to could be due to FG (or whoever) reusing the fry oil over and over without proper straining. Any little starching bits that remain in the oil can burn, breakdown, and cause a darkening of the oil and the items being fried in it. This can also impart an off-flavor.

                                                                                                I don't know if FG is guilty of this, but could be....

                                                                                                1. re: Morgan Crumm

                                                                                                  woops...I meant starchy, not starching!

                                                                                                  No fry should list Scotchgard in the ingredients!!

                                                                                    2. re: johnb

                                                                                      @johnb: I have no objection to the preparation. I have an objection to the taste, thanks. I hate malt vinegar. I nearly vomit every time I'm in a restaurant and someone nearby is using it. I prefer anyone else's french fries, and they are different because they taste better TO ME.

                                                                                      1. re: johnb

                                                                                        Oh, and if french fries need to be doused in malt vinegar, or anything else for that matter, in order to taste good, or to taste the way they're "supposed to" or "recommended," then they can't be that great to begin with. As much as I enjoy honey mustard on fries, good french fries stand on their own when the desired condiment is not available.

                                                                                        1. re: johnb

                                                                                          There's a regional chain here that prepares their fries like Five Guys, and for whatever reason the regional place's fries taste MUCH better. I kept dumping more salt on the Five Guys fries, hoping to jack up the flavor, but no luck.

                                                                                        2. re: starbucksbrew

                                                                                          Do other fast food places (BK, McD, Wendy's) offer a cheese choice? I didn't think so. I don't get why everyone is so hung up on 5G not having choices, not cooking to order. This is fast food, not a freaking diner!

                                                                                          1. re: irishnyc

                                                                                            5 GUYS is a burger joint. i consider burger joints different then fast food. i wowuld compare 5 guys as far as hype goes to a place like fuddruckers or cheeburger cheeburger( as far as quality goes id compare it to burger king) fudds and cheeburger have like 6 different choices, cook your burger medium, and cheeburger has amazing free toppings, like marinara sauce, onion rings, peanut butter(which i find strange) and lettuce and peperroni (they have more but those are the ones iget) 5 guys toppings are bad, so i dont get any.

                                                                                            1. re: RCTRIPLEFRESH5

                                                                                              I don't know why you spend so much time bashing Five Guys. It is in mall food courts next to Chick-Fil-A and Sbarro, so I can't see it as anything other than a fast food joint. Yes, there are freestanding Five Guys, but typical sit-down restaurants like CC or Fuddruckers are not places where you can order something in the food court and get it in 2 minutes.

                                                                                              1. re: queencru

                                                                                                irishnyc and queencru,

                                                                                                It's been my experience the time period from placing an order to delivery....the wait time has always been at least 10 minutes, not 2.....not all franchise operations are fast food.....in reality or by definition.

                                                                                                1. re: fourunder

                                                                                                  I was speaking about an experience I had at a food court this weekend. I went to Five Guys and someone else went to Chick-Fil-A and I got my food faster than the Chick-Fil-A person. I think I waited 2-3 minutes at most.

                                                                                                  Whatever category Five Guys falls into, I don't think it is the same as CC or Fuddruckers, which both employ servers and have a much larger selection of items.

                                                                                                  1. re: queencru

                                                                                                    Fuddruckers has servers? May I ask what area of the country you reside in? Here in New Jersey, there are no servers, but counter help and bus people....comparing both FG ad Fudds in my area,,,,they are both similar in operation.......you place your order and pick up when your number is called or the pager goes off.on. The only two places I have had a Fudd Burger outside of NJ was in Myrtle Beach and Orlando.....which were set up exactly as they were here in NJ.

                                                                                                    Just curious to know for the future.....thanks

                                                                                                    1. re: fourunder

                                                                                                      I haven't been in a looong time. It may have changed since then. All the Fuddruckers in my area closed about 10-15 years ago.

                                                                                                      1. re: queencru

                                                                                                        Thanks for checking in anyway.....

                                                                                                      2. re: fourunder

                                                                                                        You're semi-right about Fuddruckers. IIRC, and it's been a while, they don't have servers, but they do give you your food on a plate on a tray. Cheeburger Cheeburger is definitely a sit down and they bring you your food, again on a plate. 5G gives you your stuff in a paper bag and they have tables if you want to hang around. So 5G ambiance is definitely downscale from the others. Maybe that's what was in queen's mind.

                                                                                                        As to the comparison with 5G burger quality, IMO both of them turn out a more elaborate burger than 5G, but the basic quality is worse, and moreso with the sides especially fries. Perhaps the basic issue here is that our OP is confusing variety of toppings with fundamental quality. To each his own I suppose.

                                                                                                        1. re: johnb

                                                                                                          i said specificly that the toppings were much more practical than the standard grilled onions on five guys burgers, i didnt say the quantity was better just the quality and the quantity./

                                                                                                          1. re: RCTRIPLEFRESH5

                                                                                                            I'm having a very hard time fathoming what you're trying to say.

                                                                                                            1. What is a "practical" topping?

                                                                                                            2. What is "standard" about grilled onions at 5G?---they list 15 toppings, of which 6 you have to ask for and 9 that you presumably don't and thus would be automatic if you didn't specify, but I have always specified exactly what I wanted from among the entire 15 and I think that's what most people do.

                                                                                                            3. You said "i didnt say the quantity was better just the quality and the quantity./" Please clarify this rather interesting assertion.

                                                                                                            4. In your post of Oct 13, you said

                                                                                                            "cheeburger has amazing free toppings, like marinara sauce, onion rings, peanut butter(which i find strange) and lettuce and peperroni (they have more but those are the ones iget)"

                                                                                                            Are these the "practical toppings" to which you referred? Also, please clarify how anyone who has such toppings on a hamburger could be in any position to evaluate the quality of the burger itself.

                                                                                                            5. Finally, I would note that it is helpful to readers' understanding if posters use a modicum of correct grammar, style, and spelling.

                                                                                                2. re: RCTRIPLEFRESH5

                                                                                                  I consider Five Guys to be fast casual, not fast food. The setup is more like Panera than McDonalds. I have never seen a Five Guys in a mall food court. The (at least) four locations I've been to in Orlando are all in nice outdoor shopping centers with not a Sbarro or other fast food join in sight. Fudds is slightly better, and Cheeburger is considerably better.

                                                                                                  1. re: starbucksbrew

                                                                                                    i think sbarro is decent. VERRRRRRRRRRRRRRY expensive, but when i used to eat there years ago it was good, although they served my pizzas cold and always begged me to buy drinks.

                                                                                                    i prefer cheeburgers shakes to fudds, but fudds for me wins hands down in the food department. although its been a while since ive been there and im a regular at cheeburger. i love how i can get a choc brownie, hazlenut, frozen hot chocolate,double chocolate, cappucino shake and not even know what it all means at cheeburger lol.

                                                                                                    1. re: starbucksbrew

                                                                                                      In VA there is a 5 Guys in Tysons (mall) food court, don't know if it is the only.

                                                                                                      1. re: viperlush

                                                                                                        There are others. The one I referred to is in the Tampa Bay area in a mall food court next to Chick Fil-A, Subway, Sbarro, and Cinnabon.

                                                                                                        1. re: queencru

                                                                                                          And based on my experiences, that's where it belongs. I just expected better when I first started trying it, based on all the hype and the setup of their restaurants where I live.

                                                                                                  2. re: irishnyc

                                                                                                    It doesn't bother me. I actually think American sliced cheese is the best cheese on a burger anyway.


                                                                                                3. Five Guys is about to open a new store in a very prominent location at 14th and I above the McPherson Sq Metro station in DC. I expect this place to be mobbed from the jump as the lunch options around here in the moderate price range are pathetic. I plan to give it a try, since I have not had Five Guys for a long time. If it sucks I won't go back. Simple as that.

                                                                                                  1 Reply
                                                                                                  1. re: Bob W

                                                                                                    Isn't Roberto Donna about to re-open Galileo just across the street? If he starts to do his lunchtime sandwich grill, I'd have to say that lunch choices in the (for me old) 'hood are improving greatly.

                                                                                                  2. Five Guys has finally made it to my part of the country (Ohio) and hubby and I went for the first time yesterday. The location we visited was incredibly noisy, so I don't recommend eating in. And since they basically just dump the VERY GREASY fries directly into a paper bag, I recommend having some way to keep them from greasing up the car as you take them home. I thought the burger was slightly better than average for a fast food burger. The bun was the same gummy cheap white bread thing you get at a lot of places and was a detraction as opposed to an enhancement of the burger. About half the burger and a handful of fries were all I was able to eat, and I'm usually a glutton for fast food and grease. As fast food goes this is not cheap. I won't be back.

                                                                                                    3 Replies
                                                                                                    1. re: Emm

                                                                                                      well you guys might be interested to know i will be in the area of the same 5 guys tomorrow, and i plan on giving it another try. this time i plan to sit down and eat it at the restauraunt as opposed to eat it after the 30 minute car ride to my eat it at my house. im atill not looking forward to spending 6 dollars for a burger but we'll see. i should make sure to overload on peanuts for it to be worth its.

                                                                                                      1. re: RCTRIPLEFRESH5

                                                                                                        So you mean to tell us after all these complaints about the fries you've been eating them after a 30-minute drive? Of course they're not going to be delicious! I have about a 5-minute drive home from Five Guys and even by then they are a little soggy.

                                                                                                        1. re: queencru

                                                                                                          I can't answer for RC but I ate the fries in the restaurant within moments of being served. I couldn't understand how they could be so simultaneously greasy and flavorless. There's a regional chain in my area called Penn Station which also fresh cuts and fries in peanut oil, and theirs are delicious. How do you actually extract the flavor from something which by all accounts should be tasty?

                                                                                                    2. 5G just opened near my office in Boca Raton Fl, I have been there 3 times now and I much prefer it to McD's or BK but it is more expensive. Still we order the junior burgers, share fries and it comes to around 6 bucks each.

                                                                                                      I think many of the comments here are complaining for no good reason, it's just burgers and fries, the potatoes are real, grab some peanuts and enjoy.

                                                                                                      1. ok, so i went to 5 guys today, and got my ''usual'' i ordered a double cheeseburger with bacon, no fries. since i was eating i nthe restaruant i decided to try the peanuts.

                                                                                                        the peanuts were absolutely disgusting. t hey tasted like an old stale popcorn, if i wasnt such a cheapskate i would have bought a drink to wash it down, but i just ate my burger and washed it down.

                                                                                                        the service was ok, i waited 5 minutes for my food. it kind of annoyed me when they called my number they said bacon cheeseburger with no fries...kind of pointing out how i didnt pay for the fries

                                                                                                        the burger was tasty. i rate it a 7.5. it was pretty good. i got mayo, ketchup, and lettuce on mine. the lettuce was horrible so i removed it. the burger was good, but i would rate a wendy's burger a 7/10 and five guys a 7.5/10. i definately wont be driving out to five guys again. however i will be in the area again on monday, and i plan on getting two bacon cheeseburgers, and maybe springing for a coke this time. (small coke since the refills are free i think? lol) i wasnt super hungry going into five guys, but when i finished my burger i was left wanting more so that is a great sign. i think 5 guys is a decent burger joint, but i still fail to understand why its so popular i dont get it. with a bogo coupon i can get two wendys doubles for 4 dollars. and im pretty sure they are bigger as well. or i could go to BK and get 3 double cheeseburgers for 3 dollars.

                                                                                                        oh and the burger kept falling aparrt, the bun remained ok, but the meat was falling apart.

                                                                                                        1. Five Guys is a burger without a heart. It comes pretty, the bun is soft, the toppings ample, the cheese gloppy (um, just American?)...but the burger just isn't available...it's like it's not there. There is no flavor to it. They do everything right, except it isn't a good burger. They even give you plenty of fries...except they are bland and lightweight. For two dollars more, including tip, you can get a better burger brought to your table. I think that is more desirable.

                                                                                                          2 Replies
                                                                                                          1. re: observor

                                                                                                            going to 5 guys again will update. soon.

                                                                                                          2. i went to 5 guys for the first time last friday. had a late lunch before a long night of drinking before/during/after a college football game. interestingly simple menue: burges w/ or w/o cheese and w/ or w/o bacon, two sizes plus dogs, fries, and drinks. the build your own concept with a lot of toppings at no charge included things that you are almost always charged extra for like mushrooms and grilled onions. a good profit enhancement move because, given the prices, everybody pays for the extras whether they want them or not.

                                                                                                            i ordered a cheeseburger and a small fry, no drink. $8+. liked the free peanuts - had a dish full while waiting. i was surprised that the burger was a double patty. melty/gooey cheese, a bit greasy- kind of like a slider. decent. the fries were thick cut. i watched the guy behind the counter carefully measure out a styrofoam cup, put it in the bag, then grab a little metal tray filled with fries and dumped them in the bag. essentially a large fry for the price of a small. by the time i got to the table, the bag was spotted with grease from the fries. i am not opposed to greasy fries but i would have preferred them to be more crisp. i also wish that i had paid closer attention to the menu and tried the cajun fries.

                                                                                                            overall, decent but a bit pricey. i may go back, but i will not go out of my way to go there.

                                                                                                            3 Replies
                                                                                                            1. re: xman887

                                                                                                              You didn't miss anything with the cajun fries. The spicing really isn't that interesting. Just ask for the regular fries "extra crispy" and they'll keep them in the fryer a bit longer.

                                                                                                              1. re: weezycom

                                                                                                                I've been to FG's a handful of times and requested the fries to be well done every time....not once have they ever been crispy.....if I ever return to FG's, I'll have to remember your tip.

                                                                                                                1. re: fourunder

                                                                                                                  It is interesting to note that underdone fries are one of the most frequently heard complaints about In-N-Out. Asking for them "well done" there is almost an axiom.

                                                                                                            2. I have to say that I have never gotten the 5 guys hype. tried it once, didn't think it was anything special, was told by a 5 guy fanatic that it must be a bad location, so tried a recommended location, Nope still nothing to write home about. than one opened near me and of course my girlfriend wanted to try it, so I got dragged to that one too, and we both walked out thinking we would have gotten a better burger and fries at a local place that serves a real burger cooked to order, for the same price.

                                                                                                              1. we faxed an order to 5 guys today from our office, left 10 mins later and was there within 15 minutes. Nothing was ready. Waited another 10, got back to the office and they had made every single burger wrong, all the numbering was wrong, none of us had fried onions except for the person who didn't want them, pickles added when not requested and the veggie burger was omitted from the bun so one person had just bread and tomatoes for lunch.

                                                                                                                1 Reply
                                                                                                                1. They only started franchising in 2003 and are already at 535 stores so that tels you where their thoughts are...not at the food, IMO!

                                                                                                                  1. Okay, I've now made 5 visits, all to the same 5 Guys.

                                                                                                                    I can honestly say that I'm surprised at the inconsistency even at one location.

                                                                                                                    First of all, 2 times the burgers were absolutely fantastic. A diner style burger, just a hint of pink with a great balance of meat, cheese, bacon, condiments and bun.
                                                                                                                    1 time is was just shy of that.
                                                                                                                    1 time it was quite good but certainly not great.
                                                                                                                    1 time it was merely good.

                                                                                                                    One complaint I will voice is the person slicing onions needs to check them. A couple times I've bit into a rather large chunk and that isn't much fun.


                                                                                                                    1. 5 Guys is overpriced. The food is nothing special, okay... but why pay double for what you would get at Wendy's? The 5 Guys food is cooked to order - I really can't taste the difference, but it means 5 or 10 extra minutes waiting around to get your food. Also, if the secret to 'good' fries is to get them out of the bag ASAP, then why on earth does 5 Guys put every order (including the "to stay" orders) in a bag, in the first place? It's not an accident that the fries are getting steamed - 5 Guys is making it happen. I have to outsmart my fast food restaurant? Totally overrated and overpriced, and no reason to go there in my opinion.

                                                                                                                      1. I tried Five Guys for the first time last night (they are new to AZ) and I have to say I *loved* it. The burger was juicy, fresh and tasty, and I loved the fresh veggies on top, and the soft bun. And the fries were perfect - hot and salty. I can't wait to go back. Yes, it is more expensive than Wendys but I thought it was way better and I'd rather spend the few extra bucks for a great burger every once in a while.

                                                                                                                        3 Replies
                                                                                                                        1. re: mdepsmom

                                                                                                                          i find it pretty similar to wendy's. good, but nothing mindblowing like a burger cooked over coals.

                                                                                                                          1. re: lacunacoil

                                                                                                                            Coals? What coals? It looked like a flat fry grill to me. And I can see with both eyes. Charbroiled are the only way to go!

                                                                                                                            1. re: julie Larson

                                                                                                                              Charbroiled makes an inferior burger so it is NOT the only way to go.


                                                                                                                        2. serve an overcooked 3.3oz piece of way too greasy meat, slap it on a cheap bun and slathered with fair toppings. market it right and they will come. tell people the origin of the potatoes and all of a sudden they will feel they are perfect when in fact they are usually under or overcooked. sometimes place some salt on and sometimes don't. while they wait serve them low end peanuts.

                                                                                                                          and yet the place makes money.

                                                                                                                          do not bet against the bad taste of the american public.

                                                                                                                          8 Replies
                                                                                                                          1. re: jfood

                                                                                                                            Well J. As I've said before, my opinion is exactly the opposite.

                                                                                                                            I prefer the cheap bun to a fancy one on a burger. The burgers I've had have all been great. Maybe a touch greasy but it's a diner style burger. They're supposed to be a bit greasy.

                                                                                                                            My fries have always been cooked perfectly too. Never over or under done.

                                                                                                                            As has been pointed out, the quality control of this franchise it horrendous.


                                                                                                                            1. re: jfood

                                                                                                                              It's all about marketing with those people. They developed a good brand, but the fact is it is a Wendy's knockoff and no matter how many times you tell me where my potatoes are from, they aren't going to taste any better.

                                                                                                                              1. re: observor

                                                                                                                                agrred. jfood likes the TV commercial where all the different states are telling people that their potatoes are the best. At the end of the day and the beginning of the meal if they are prepared badly, statehood does not matter.

                                                                                                                                1. re: jfood

                                                                                                                                  Recently, I had some hand-cut fries at a local white tablecloth eatery. They were horrible: parts were burn, parts were soggy, and someone went overboard with the kosher salt. The next day, I had a side order of plain old frozen Ore-Ida crinkle cut fries from a Chinese carryout. And they were awesome: fried hot and hard in fresh oil, they had a uniformly crispy crust, steamy potato interior, and just the right amount of salt.

                                                                                                                                  Just because it's a hand-cut fry from some magic potato garden doesn't mean it's going to taste good, and just because it comes out of a 20lb Sysco bag doesn't mean it's going to taste bad. It all comes down to whether the cook knows what they're doing and whether they care enough to do it right.

                                                                                                                                  1. re: monkeyrotica

                                                                                                                                    That's probably because Ore-Ida coats them in something. Incidentally, why would you get Ore-Ida French fries from a restaurant?

                                                                                                                                    1. re: observor

                                                                                                                                      Most frozen fries are pre-cooked; throwing them in 475 degree oil gives them that "second cooking" that the best fries are supposed to get.

                                                                                                                                      And I didn't get them at a restaurant, I got them at a chinese carryout. 5 whole fried chicken wings with frenchfries for $6.

                                                                                                                              2. re: jfood

                                                                                                                                I love the fries but they are more like English chips than the over crispy often hollow American frozen ones. And they are especially good with the malt vinegar they supply and they then become more Englishified. Now if they would only do a good bit of battered cod or plaice ....................

                                                                                                                                1. re: smartie

                                                                                                                                  the fries are very inconsistent. sometimes they are good and sometimes they are undercooked.

                                                                                                                              3. I made one visit to our recently opened 5 Guys, and it will be my last. The burger was flavorless and contained many little bits of gristle. The fries were soggy. The place was filthy. Service was friendly, but that's not enough to get me to return.

                                                                                                                                1 Reply
                                                                                                                                1. re: pikawicca

                                                                                                                                  That sounds about right. The thing is, there's probably ANOTHER 5 Guys in the area that's exactly the opposite. The quality control and consistency problem with this franchise is legendary.

                                                                                                                                2. I've eaten at 5 Guys a couple times and while I find their burgers to be very good, they are not as good as In 'n Out's. The flavor of the beef was just OK. The topping choices is what sets 5 Guys apart from other fast food chain burgers.

                                                                                                                                  I do not recommend ordering to go. They wrap their burgers in foil, and while that works well keeping in the heat, it also keeps in all the moisture which makes the bun real soggy.

                                                                                                                                  1 Reply
                                                                                                                                  1. re: IDavis

                                                                                                                                    I love Five Guys. It's my all time FAVORITE burger. Never had In-n-Out. I live on the east coast. Love the FIve Guys!!

                                                                                                                                  2. In my experience, Five Guys has been excellent as long as I eat the food immediately. If I take it to go, it is always a let down. The hot dogs travel best of anything I've tried.

                                                                                                                                    1. In CT - the 5 guys franchise is owned by one group.

                                                                                                                                      They mash the sh!t out of the burgers when cooking them - well done hockey pucks.

                                                                                                                                      Other than that, the iced tea is acceptable with the lemons provided.

                                                                                                                                      And the fries are among the best if eaten on the premises.

                                                                                                                                      Other than that, and a coronary by-pass, "how was the play Mrs. Lincoln?"

                                                                                                                                      1. 5 Guys came here, but they went out of business in about a year. It looks like a Chinese restaurant may be taking that space soon.

                                                                                                                                        My thoughts are that the toppings bar is supposed to be the big draw, but I have two sons who only like very basic toppings. I'm not really all that keen on all the extra stuff. I like to taste the burger.

                                                                                                                                        The biggie (especially with a basic burger) in this area, I'm pretty sure, was the price. My older son went to 5 Guys from the YMCA where he worked. Double burgers with fries and a drink were close double the fast food joints, and 5 Guys does look fast "foodie." They were teens and caught off caught on the prices. While they had cash to do the Burger King across the road, they tapped out at 5 Guys, and my son used the back up credit card I gave him. The other boys paid him back. But, the YMCA kids passed the word, and I doubt any of them went back (as a meal at that price would cut into an after school paycheck in a big kind of way).

                                                                                                                                        I would expect to pay a premium price for a better burger and fries, but I can't honestly say that the local 5 Guys was any better than the fast food chains (and not as good as some) - priced quite a bit lower. I went on opening day and one other time.

                                                                                                                                        They didn't make it here. The economy is bad. But, burger joints tend to do well here. Even the chains that charge more sell a lot of burgers. It seemed like they banked on a salad bar to toss on the burgers in an area where that is not going to sell. And, they priced out for a place that looked and felt like McDonalds.

                                                                                                                                        2 Replies
                                                                                                                                          1. re: observor

                                                                                                                                            The 5 Guys that lasted a year or less was in Salisbury, NC. It's a small southern town, so low prices and large portions tend to be what locals support.

                                                                                                                                        1. I completely agree. There is no Five Guys near our home, so when one opened in Anaheim, I made my daughter take me when I visited her a couple of months ago. The wait was long, there weren't enough places to sit, and they completely lost my order ... okay, I came for the food. The burger was greasy greasy greasy and the bun was spongy and had no taste. Likewise the fries. I was disappointed - we see all these raves about it on TV, on the Today show and everything, and it was just awful. I wanted a good burger. Choices? - I get more choices at Carl's Jr., the burgers are better, definitely the fries are better and they're everywhere. I feel so bad about this, I hate to write anything bad about anyone, they're people too, but this hype is wrong and it's misleading!

                                                                                                                                          1 Reply
                                                                                                                                          1. re: julie Larson

                                                                                                                                            I'm not a fan of 5's, but I actually like their basic bun. Sure, it's no brioche or something that adds much, but it does a good job of holding the greasy patties and has what I think is an enjoyable texture.

                                                                                                                                          2. i am pretty picky, particularly about chain food/fast food. there's a 5 guys at our mall in the food court and they consistenly turn our really good fries, burgers, and hot dogs that are cooked to order. i don't think you can say that about most places. and they are certainly not small, sometimes we forget and accidentally order the "regular" which is 2 patties and way too much food. not sure if the problem is other locations are not consistent or what. consider the price of a regular burger at wendy's or red robin and in my opinion, 5 guys is much better and better quality

                                                                                                                                            4 Replies
                                                                                                                                            1. re: fara

                                                                                                                                              I would consider a 3.3 ounce burger, precooked weight, to be small......especially by the time it's cooked to well done temperature on the finished product.

                                                                                                                                              1. re: fara

                                                                                                                                                ...and much more expensive. You conveniently forgot to mention that. You can't compare a place like Red Robin or Islands to Five Guys because Five Guys does not have servers. That's like comparing apples to oranges. In-n-Out is the closest thing to it and is WAY better and costs HALF the price. I certainly hope this burger joint fails miserably on the West coast.

                                                                                                                                                1. re: coronakidz

                                                                                                                                                  red robin's burger is disgusting and the service is terrible. it is also much more $$ than 5 guys. i rather go to 5 guys.

                                                                                                                                                  1. re: fara

                                                                                                                                                    Which burger did you try? They have a lot.
                                                                                                                                                    My brother's family used to love the place, but the last time we went, the service was just horrible. My nieces, who were six the last time we all went, are particular but good eaters when they get what they like. The amount of seasoning on their food (a chicken sandwich that came out spicy as well as the over-seasoned fries) really challenged their usual good behavior. They ordered off the kids' menu, so what they received was entirely unexpected

                                                                                                                                              2. Wow, you must have went on an off day or to a bad five guys. I agree that they are not the incredible amazing burger they claim to be, but my fries were fresh and good, the burger was on the large side (certainly bigger than In 'n Out's, which is the best fast food burger BTW) and I thought they were good. Certainly better than Carls, BK, MacDonalds and the National chains.

                                                                                                                                                2 Replies
                                                                                                                                                  1. re: GroovinGourmet

                                                                                                                                                    Tried it yesterday. Huntington Bch, Ca.
                                                                                                                                                    Fail! Any burger joint that has no Milkshakes is NOT a burger joint!
                                                                                                                                                    Meat was crumbly, bun fell apart. Fries above average, tho. Lousy, loud canned music, too.
                                                                                                                                                    Fudds or Fatburger= excellent "chain" burgers.

                                                                                                                                                1. I wholeheartedly agree: Five Guys blows. They're more interested in peppering the country with their stores than they are turning out a decent product. Overpriced, low quality and incredibly inconsistent preparation.

                                                                                                                                                  1. Super greasy. You have to eat it really fast while it's pipping hot. Unless you wolf it down, it's like biting into solidified oil.

                                                                                                                                                    1. Very few people would call the double burger 'small'. The little burger is a normal sized burger, my husband and I go and spend $12.67... The small fry is more than enough to share between 2/3 people. A double cheese burger is $6.19, with whatever you want added to it, that's CHEAP...

                                                                                                                                                      I challenge you to go to a restaurant where you can add bbq sauce, cheese, jalapeno, grilled mushrooms and onion, and spend less than $6.34... A DOUBLE burger and 2 orders of cajun fries would be about $9 at a fast food restaurant, and this is NOT fast food, they don't freeze the meat. I happen to love their burgers, and 2/3 times I didn't like the fries, but they use different potatoes all the time, I think it's cool.

                                                                                                                                                      But a rip off? No sir, you don't need a double burger. And share a small fry. Cheap. Cheap. Cheap and good.

                                                                                                                                                      5 Replies
                                                                                                                                                      1. re: breezymoon

                                                                                                                                                        It's hard to get good chain burgers. Burger King used to have it, Jack-in-the-Box. Then came E coli nasty strain. It wasn't the hamburger vendors fault, it was the meat packers.

                                                                                                                                                        There's something to be said for home-cooking. Take a sirloin steak, a chuck roast, whatever you want, and grind it yourself and throw it on the 'cue. We never had to do this in "The Olden Days." Bob Cummings, said, in the 1960s, "If you get ground beef, it might be contaminated by trichinosis-ground pork leftovers in the grinder. Grind your own beef at home."

                                                                                                                                                        Take-home lesson, there have been risks for a long time. Vegans say, "Go with veggies." They've been contaminated with E coli too. The only good news is, if you aren't severely immunocomprimized, you'll survive, with nothing than a case of runs.

                                                                                                                                                        "Totally safe food"? Not possible. Attempts to achieve it, tastes crappy.

                                                                                                                                                        1. re: MarkKS

                                                                                                                                                          I tried the Five Guys in Las Vegas, what a joke and a 1/2. The place is way too crowded with stuff everywhere it's not supposed to be, and when you are spending $7-13 on a burger, it should be better prepared than what I got yesterday.

                                                                                                                                                          Breezymoon, I can make my own 1/2lb burger at home for less than that, including onions, BBQ sauce, mushrooms, etc. While it's nice to know some places can make a good burger still (SmashBurger is excellent), I won't be going back to five guys any time in the near future.

                                                                                                                                                          1. re: farploop

                                                                                                                                                            You can always make things cheaper at home... that's the point of going out, it's going to cost more for the convenience. Your home kitchen is not hiring people or paying rent. The point was that people were calling it expensive, and $12.67 for TWO people to eat is CHEAP... People shouldn't be eating 1/2 pound burgers, that's why our country is fat. Five Guys little burger is plenty for normal people, and at $4.89 WITH BACON CHEESE AND ANY TOPPINGS, it is CHEAPER THAN FAST FOOD, but it's not fast food.

                                                                                                                                                        2. re: breezymoon

                                                                                                                                                          Yes, it's a ripoff. Our family of four could go to the sit down Islands (where you have a server) and spend about the same price. The Island burgers are also 10 million times better. Charging almost $40 for a fast food type restaurant is simply WAY too expensive.

                                                                                                                                                          1. re: coronakidz

                                                                                                                                                            Are you letting each kid get their own GIGANTIC fries? A SMALL fry is enough for 2-3 people. How are you spending $40? Each person gets a soda with free refills? Share a soda or skip it. I have no idea how you'd spend so much since a 1/4 burger is $4.89 with bacon and cheese, and a 1/2 pound Chris Farley FATTY burger is $6.19 with bacon and toppings that cost up to $1.00 each ... Place by my house charges $1 each for mushrooms, bbq sauce, jalapenos, etc. I wouldn't call a place expensive just because you go in and order the entire store. If your family is eating a fry each that's something else to look at. My husband is a BIG eater, and I'm no skinny minnie, and we spend $12.67 for 2 people. Sounds like you should look at your choices. It would be nice for 5 guys to do a kids burger though, that was smaller than 1/4 pound.

                                                                                                                                                        3. I couldn't agree more! A Five Guys restaurant recently opened up in Corona, CA and I decided to take my family there to try it out. When I saw the prices I couldn't believe it! $5 to $7 for a burger? Almost $3 for a regular fries?? Add in expensive drinks and the total for my family came to $35! That's INSANE. My thought was that these better be exceptional burgers. The burgers were no better than a premium burger at McDonald's which is half the price. I kid you not. I also couldn't believe that they just used crappy American cheese and it wasn't even melted all the way. We did enjoy the Cajun fries but for $3 they were still way too expensive.

                                                                                                                                                          Besides the outrageous prices for mediocre burgers, the one thing that really floored me was the fact that they refused to accommodate certain requests. For example, I wanted to buy the large fries but I asked if I could have half Cajun and half regular. The respones was that they can't do that. Huh? Second, my wife enjoys the protein burgers at In-n-Out and she asked if they could just wrap the burger in lettuce. Again, the response was a resounding no. The cashier had the audacity to say "...just take off the bun." This is NOT good customer service.

                                                                                                                                                          My family will be sticking with the far better and far less expensive In-n-Out. It costs us about HALF the price and the burgers are way better in my opinion. Five Guys will not be getting any more business from me. I can't understand why this burger restaurant is so popular on the East coast. It truly baffles me. Perhaps they've been hypnotized by the free peanuts.

                                                                                                                                                          3 Replies
                                                                                                                                                          1. re: coronakidz

                                                                                                                                                            5G is popular on the East coast (specifically NoVA and DC where they got started) because there is no In-n-Out. We're stuck with Burger King/McD's/Wendy's for fastfood burgers and Good Stuff Eatery/Shake Shack/BGR for the "gourmet" burgers. So you can either get cheap slop burgers or the $15 gourmet stuff. The only thing in between is Five Guys.

                                                                                                                                                            1. re: coronakidz

                                                                                                                                                              Yeah, you have no idea how pissy people in my state get that we have no In n Out. I've never gotten to try one, but for now, I can make my burger outings at Five Guys super cheap, less than fast food. $3 for fries is HUGE, should feed 2-3 fat people. I'll stick with them until someone with a brain brings In N Out to Oregon.

                                                                                                                                                              1. re: breezymoon

                                                                                                                                                                LOL...I'd hardly call just getting fries an acceptable way to "fill up" but to each their own. That simply would not entice me to keep coming back. BTW, for $3 you can get two orders of fries at In-n-Out which I think would be about the same (if not more) fries.

                                                                                                                                                                Oh, and to comment on your post asking how we spent close to $40. It was rather easy and we definitely did not go overboard. I think the 4 burgers came to around $23 (insane), 1 large fries for almost $4 (which we all shared and really INSANE), 4 small drinks for $8 (enormously insane). That's $35 plus tax or almost $40 (outrageously INSANE). Yes, I suppose we could have gone without drinks and asked for water but to me the fact that you would even need to do this tells me the place is clearly a huge ripoff.

                                                                                                                                                                I refuse to support places like Five Guys that overcharge you for no apparent reason.

                                                                                                                                                            2. I'm definitely in the "meh" category with 5 Guys. I just feel greasy after eating there, and the food doesn't blow me away. It's ok... but I could go to Wendy's for much cheaper and achieve a similar satisfaction level. Yeah, the extra toppings are great, but... it just doesn't move me.

                                                                                                                                                              Recently, however, I've discovered smashburger, and that just blows me away. Plus, I can go a little teensy bit healthier there with a black bean burger and herb-seasoned sweet potato fries. (Meanwhile, 5 Guys is uniformly a health nightmare.) They also have Tazo's Awake Tea for their iced tea, which is excellent. And they provide very personalized service (heck, the girl behind the counter remembers my name based on my weekly visits). They're totally worth the extra cost above a run-of-the-mill fast food joint.

                                                                                                                                                              1. 5 Guys is good, but not good enough to spend 2x as much as In-N-Out. My single burger w cheese, fries and coke was just under $10...at In-N-Out, it's $4.95 for the same order. This is not even a competition.

                                                                                                                                                                2 Replies
                                                                                                                                                                1. re: orangeplow

                                                                                                                                                                  Which is why many of us on the East Coast are begging for In-N-Outs.

                                                                                                                                                                  1. re: monkeyrotica

                                                                                                                                                                    I hate to rain on your parade, but In & Out is not the answer, unless you're looking for really cheap, tasteless (unless doctored up w/ gross sauce, pepper & salt)burgers.
                                                                                                                                                                    Best thing about I&O is it is clean, and the workers seem to really like working there.
                                                                                                                                                                    The burger, fries & shakes are worth exactly what they cost as orangeplow stated "$4.95"
                                                                                                                                                                    Give me Fatburger or Fuddruckers, any day.
                                                                                                                                                                    if you're in SoCal, even Polly's does a really decent burger (not fast food price, tho).

                                                                                                                                                                2. What do you mean, it was small? The Burger is a double patty, the Little Burger a single. Did you get the single? The Little Burger is comparable to other FF chain burgers, as far as size. The Burger is super-sized awesomeness, it's what I always get, and it is not small.

                                                                                                                                                                  The only time I was disappointed in 5G was when they forgot my A1. And I was driving home from Chicago - not gonna turn around for A1. But I considered it. : )

                                                                                                                                                                  7 Replies
                                                                                                                                                                  1. re: JReichert

                                                                                                                                                                    If you're replying to the OP, I don't think he'll see you. He posted this more than two years ago, and hasn't been on the boards in over a year. However, later on in the thread he said that they were small because they were not enough meat (two thin patties, instead of two thick ones) and that he had to have two of the regular (two-patty) burgers and fries in order to fill up. Which is more food than most of us would ever eat in one sitting.

                                                                                                                                                                    1. re: Ditdah

                                                                                                                                                                      LOL - totally didn't see the old date. I did think it very odd he complained about the size - what is he, a polar bear? Requires a gazelle-sized meal? : )

                                                                                                                                                                      1. re: JReichert

                                                                                                                                                                        I could understand if he didn't like the fact that the patty was thin, as sometimes I prefer thicker burgers. But to say that TWO 5G burgers, and an order of fries, wasn't enough to eat?

                                                                                                                                                                        Yeah, polar bear sounds about right.

                                                                                                                                                                      2. re: Ditdah

                                                                                                                                                                        I don't think most forums care if the OP ever reads it, this post is about more than the OP now. :) I agree, anyone who can't fill up from a giant 5G burger and fries has way more important issues to deal with. My husband eats quite a lot, usually gets double burgers at most places, but gets the little burger at 5G then we share a small fry and are stuffed. The other night he went big and got the double and was miserable full, saying he'll never get the fatty again. And he's not a small guy. If you can eat two of those, please go make daily appointments at the gym and cardiologist. Thanks.

                                                                                                                                                                        1. re: breezymoon

                                                                                                                                                                          Well, no, that's equally weird. No one who is "stuffed" by the small burger and half an order of fries can, by definition, qualify as a big eater.

                                                                                                                                                                          I'm not saying the OP was right either -- I can't imagine anyone stuffing down two doubles -- but the small single is hardly gargantuan and would not likely satisfy a big eater or any typical big guy.

                                                                                                                                                                          1. re: acgold7

                                                                                                                                                                            Concur... When my wife insists that we do not need two orders of fries anywhere (and that she'll just have a 'few' from the single order), I'll generally take the path of least resistance and agree that the single order was fine to share and that I'm full enough. Much like when she asks whether I think the female server looks good in that short skirt, and I reply: "What server??" or "It _does_ looks a bit too short, doesn't it". :-) In sum, no single order too large; and no skirt too short, for the common man. And I suppose I'm as common as they get :-). And now, I'll duck...

                                                                                                                                                                          2. re: breezymoon

                                                                                                                                                                            Yes, I agree that it's ok to continue threads even when the OP isn't around, since (like this one) they become just topic threads that all can read and gain information from. I was just telling JReichert that the OP wasn't around because his (her?) post seemed to be in response to and included a question directly for the OP. Just trying to be helpful, not telling him not to post. :)

                                                                                                                                                                      3. Long time In-N-Out lover. Five Guys is just now developing this area (South OC, CA) so I gave one a try.

                                                                                                                                                                        I don't want to come to any permanent conclusions after one visit,, but my first impressions were:

                                                                                                                                                                        1. Fries are WAAAY better than In-N-Out.
                                                                                                                                                                        2. Single burger with fried onions, lettuce/tomato (to get a good comparison) at 5 Guys was overcooked and had very little flavor,
                                                                                                                                                                        3. Price at 5 Guys seemed to be about 30% more for basically the same meal.

                                                                                                                                                                        Maybe need to bring the 5 Guys fries to In-N-Out. ;o}}}

                                                                                                                                                                        1 Reply
                                                                                                                                                                        1. re: Midlife

                                                                                                                                                                          Had never been to one, thought I would try it, asked for med rare burger, was told only well done. I was hungry so I got one with fries and a soda. About $8.00. Roll was good, everything else no better than McDonalds at twice the price.

                                                                                                                                                                          Across the street at the diner they grind their own beef. 1 inch thick 8 oz med rare delicious juicy burger w/fries for $7.95.

                                                                                                                                                                          Haven't been back to 5 guys since!

                                                                                                                                                                        2. FIVE GUYS ONE REDEEMING VALUE

                                                                                                                                                                          I want to echo a brief comment by johnb above. First, I think Five Guys is tasty but a pretty piss poor value for the money. It's good but not really good and when you include the fact that you can go to a really high-end burger joint for one or two bucks more it doesn't even rate.

                                                                                                                                                                          Here's the thing though. I live in SoCal and Five Guys is the only place that does classic East Coast boardwalk fries. These are thick cut, skin-on fries fried lightly served vertically in a cup, then completely smothered in malt vinegar. There was a fry stand called Thrasher's in Rehoboth DE and Ocean City MD (not sure if it was elsewhere) that did this style and it's one of those touchstone foods from my childhood.

                                                                                                                                                                          At the Five Guys I've been to in Cali I have never once seen anyone but myself use the malt vinegar. It sits on the counter like its a touch to the decor. Maybe it's the childhood association but I really think this is one of the best ways to eat fries. I've had the burger three or four times now but if I happen upon a five guys I just pop in and get the fries. Takes me right back - and those I've shared them with really like them too so I'm inclined not to just chalk it up to some weird regional taste thing.

                                                                                                                                                                          If you go to five guys skip the burger - douse your fries in vinegar and see if you like it.

                                                                                                                                                                          2 Replies
                                                                                                                                                                          1. re: mrgreenbeenz

                                                                                                                                                                            Thrashers is still open in Rehoboth. There's a Five Guys directly across the street. I'll have to do a taste test this summer.

                                                                                                                                                                            1. re: mrgreenbeenz

                                                                                                                                                                              Somewhere above I commented that what I'd like is 5 Guys fries with an In-n-Out burger. I was very disappointed in 5 Guys burgers and In-n-Out fries are OK if you order them crispy but miss the mark overall. We need a 5 In-in-Out Guys around here. ;o]]]

                                                                                                                                                                            2. I am a big fan of 5 Guys. I always eat in the store. Recently, people from work went to get 5G for us all for lunch. I'd guess that it took about 10 - 15 mins. from the time they were wrapped in foil until we unwrapped them in the office. Wow. I couldn't believe how much the quality had degraded compared to eating them as soon as they are made. The difference was striking. Another thing (and I realize this was just one store, and on just one occasion) but they got our toppings completely wrong on this take-out order. That had never happened before. So I won't be getting 5G take out again.

                                                                                                                                                                              1. Five Guys is way, way, way overpriced. The burger is tiny, the toppings are skimpy. The fries are decent, but I can make better at home for a fraction of the price.

                                                                                                                                                                                7 Replies
                                                                                                                                                                                1. re: stevel6

                                                                                                                                                                                  The only edge I would give 5 Guys over McDonalds is that it appears they cook their burgers to order and they are not dried out like the precooked / microwave warmed McDonalds burgers. IMHO, back in the day when McDonalds cooked their 1/4 lb burgers to order they were every bit as good as 5 Guys, maybe even better. Even giving 5 Guys the edge in that regard, their food is terribly overpriced and I would choose an 8 oz med rare pub burger with fries for around $8.00 at a bar or diner every time.

                                                                                                                                                                                  1. re: Tom34

                                                                                                                                                                                    5G does not cook to order. All their burgers are well done.

                                                                                                                                                                                    In the DC area, the cheapest bar burger you will find will run you $13 after tax.

                                                                                                                                                                                    1. re: monkeyrotica

                                                                                                                                                                                      I think Tom34 didn't mean that the burgers are cooked rare, medium, etc. to order, but that the burgers are cooked when you order them... not cooked ahead of time and kept in a warming drawer.

                                                                                                                                                                                      1. re: drongo

                                                                                                                                                                                        Hit the nail on the head. Thank you!!!!!!!!!!

                                                                                                                                                                                      2. re: monkeyrotica

                                                                                                                                                                                        I am sorry to hear they that. In the S. Jersey area most bars are about $8.00 for an 8 oz Certified Angus Beef (Choice) 80/20 burger cooked to order with a huge side of fries. Now add on a beverage, tax and 20% tip and I guess the tab would be around $12.00 out the door.

                                                                                                                                                                                        My understanding is that all 5 Guys burgers are cooked well done but none the less they are cooked to order which is a step above the pre-cooked stuff McDonalds is pushing. Having said that, $8.00 is just too much for "fast food" IMHO.

                                                                                                                                                                                    2. re: stevel6

                                                                                                                                                                                      I finally got to try 5 Guys a couple of times and agree that it IS way overpriced, but the burgers, with toppings, (at least in our area) are NOT tiny at all....... especially when compared with In-n-Out.

                                                                                                                                                                                      I really do like 5 Guys' fries, but a well-done burger is a total waste of money in my book. I'd rather pay less for the bun with all the toppings.

                                                                                                                                                                                      1. re: Midlife

                                                                                                                                                                                        I don't find the items over priced, just way too large of portions (especially the fry & drink sizes) resulting in either money down the drain or being overly stuffed. Great for the obese or to share portions, but certainly not worthy as one person's meal. I've tried taking half the fries home and reheating them in a toaster oven (works with some) but my result was terrible with 5G fries.

                                                                                                                                                                                        If ever want more than 12 oz of a soft drink, I can generally get a refill at most fast food places vs. paying for a huge portion at 5G. Their small burger is more than enough for me (with toppings).

                                                                                                                                                                                    3. I had the small hamburger with ketchup, onions, pickles.
                                                                                                                                                                                      The burger was very good imho
                                                                                                                                                                                      so far I liked theirs the best
                                                                                                                                                                                      I have had had burgers at Smash Burger, BurgerFi-
                                                                                                                                                                                      to try this week-8 oz. burger
                                                                                                                                                                                      I didn't have fries or drinks at any of the restaurants

                                                                                                                                                                                      1. I am sorry you had a bad experience....totally opposite from Mr. Pooch and me.

                                                                                                                                                                                        1. I know this is an old post. But I have to say I am a not a fan. We got one here about 2 years ago. The burgers are over cooked and think I think maybe steamed.The fries are soggy and limp.
                                                                                                                                                                                          Actually I'd rather have Burger King. The burger and fries are better. Too bad they have screwed up the onion rings. They are made of chopped onions. Ugh!

                                                                                                                                                                                          3 Replies
                                                                                                                                                                                          1. re: Candy

                                                                                                                                                                                            I don't think I have ever eaten anything that gave me gas like B.K. onion rings.

                                                                                                                                                                                            1. re: Candy

                                                                                                                                                                                              Burger King "fries" taste like the modified food starch coating sprayed onto the "potato" to keep it crisp. No potato flavor at all. If you eat the fries AT 5 Guys, and don't try to do carry-out, they are what a french fry should be. Potatoes and salt; they stay crisp for about 5 minutes.

                                                                                                                                                                                              1. re: sbp

                                                                                                                                                                                                Agree, BK has changed their FF several times over the years and I don't like them either. They should have stayed with their original which was very close to McDonalds.

                                                                                                                                                                                                IMHO, 5 guys fries are horrible. Would take McDonalds FF over 5 guys any day of the week.

                                                                                                                                                                                            2. They must charge different prices in different areas, I don't recall spending that much the few times I've been there. I think I paid maybe $7-$8 for a burger and fries. The whole meal is definitely greasy, but it's a guilty treat from time to time. I just can't stand having to wait so long in there, especially when it's busy.

                                                                                                                                                                                              3 Replies
                                                                                                                                                                                              1. re: Atomic76

                                                                                                                                                                                                The only edge I give 5 Guys burgers is they are cooked while you wait and the bun was good. Otherwise they are still a very small beef patty of fast food quality and IMHO not worth $7 - $8.

                                                                                                                                                                                                1. re: Atomic76

                                                                                                                                                                                                  A little burger, little fry & small drink here with tax is about $8.50. Going for a regular fry (double their little portion) will add another $1 and going for their regular burger adds another $1.50. Adds up quickly for a burger, fry & drink meal.

                                                                                                                                                                                                  1. re: Clams047

                                                                                                                                                                                                    $8.50 (Mid Atlantic) will get you a fresh 8 oz Buckhead Beef Certified Angus choice grade burger cooked to order with fries at a bar or a fresh ground 8 oz burger cooked to order at a diner with fries.

                                                                                                                                                                                                    Was 5 guys burger better the golden arches, yes. Was it worth $8.50, IMHO, no and the fries were a greasy mess.

                                                                                                                                                                                                    Honestly though I am not a fast food expert by any means so what the hell do I now :-)

                                                                                                                                                                                                2. If you love greasy, boring burgers and fries served on old grocery bags and hate the idea of wise spending, eat at this trendy-trap.

                                                                                                                                                                                                  7 Replies
                                                                                                                                                                                                  1. re: MeComedunt

                                                                                                                                                                                                    Having been in business some 25+ years and currently with over 1000 locations, I'd hardly consider them as "trendy".

                                                                                                                                                                                                    I also question Tom34's comment about serving a "very small beef patty". My problem with 5G is their humongous portions suitable only for the obese. I only stop by when I can share a burger, fries & drink with my spouse.

                                                                                                                                                                                                    1. re: Clams047

                                                                                                                                                                                                      I'd hardly call a 1/4lb patty "suitable only for the obese." You don't have to have 2 of them on your burger. Just get a single.


                                                                                                                                                                                                      1. re: Davwud

                                                                                                                                                                                                        Agree that the 1/4 lb burger alone is not too large (but hardly "very small", either), but when coupled with a 20 (?) oz drink & their huge (regular) portion of fries, that's a lot of food for a one-person meal (about 1300-1400+ calories).

                                                                                                                                                                                                        Actually, until today, I didn't realize they now offer a little (half regular order) of fries. That may actually get me back in the door again. I've tried reheating the leftovers later at home, but that never worked out too well.

                                                                                                                                                                                                        1. re: Clams047

                                                                                                                                                                                                          Order water.

                                                                                                                                                                                                          A 1/4 burger is small. Show me the places that do less than that PCW. It's about the minimum standard.

                                                                                                                                                                                                          If I'm alone I don't order fries. Way too much food. There are times when I feel like turning to the person in line next to me and asking if they want to split fries.


                                                                                                                                                                                                          1. re: Davwud

                                                                                                                                                                                                            Had a 1/2-lb burger at a tavern in Williamsburg, VA recently and nearly got ill about half way through the meal. For me, a 1/4 lb burger is about right - no need for more.

                                                                                                                                                                                                            I commend you for skipping the fries & going for water. Don't see that often.

                                                                                                                                                                                                      2. re: Clams047

                                                                                                                                                                                                        I also question Tom34's comment about serving a "very small beef patty". ....

                                                                                                                                                                                                        By specification, there burgers are 3.3 (94 grams)ounces. I would consider that very small.

                                                                                                                                                                                                        1. re: fourunder

                                                                                                                                                                                                          Evidently 5G's are 5 / lb (not a quarter pound) - didn't realize that. Not that that's a "very" small burger, but definitely less than other large burgers.

                                                                                                                                                                                                          A 5G little burger appears to be similar in weight to a Mcdonalds double burger, but with a larger bun (Mcdonalds basic burgers are 10/lb).

                                                                                                                                                                                                    2. I find the majority of negative Five GUys feedback here to be laughable and very exaggerated. You'll always pay a premium for unlimited toppings and large helpings of fries.
                                                                                                                                                                                                      Comparing FG to something like McDonalds just shows your poor taste in food. If you want microwaved frozen patties, loaded with preservatives for a few dollars, go ahead and get McDonalds. But it's unfair to compare a fresh burger to frozen.
                                                                                                                                                                                                      If you can't split a large fry order amongst 2/3 people, then you clearly eat too much. I'm not a small person and I can hardly finish a double patty burger at FG. It's a lot of food that still costs less than a burger at a steakhouse but is hot, fresh, and made with whatever you want on it.
                                                                                                                                                                                                      Lastly, stating FG food is greasy? I haven't gone to a fast food restaurant that hasn't handed me a burger that's not nearly soaked through the wrapper from all the goopy sauce and grease. Wendys food is so greasy, I've seen it soaked all the way to the bag itself. And that's no exaggeration. Yum…

                                                                                                                                                                                                      1 Reply
                                                                                                                                                                                                      1. re: doggrowl

                                                                                                                                                                                                        1/2 QUARTER POUND 100% BEEF PATTY*:
                                                                                                                                                                                                        Ingredients: 100% Pure USDA Inspected Beef; No Fillers, No Extenders.
                                                                                                                                                                                                        Prepared With Grill Seasoning (Salt, Black Pepper).

                                                                                                                                                                                                        You are entitled to your opinion..but not your own facts. No preservatives in a McD burger. Above from their website..tell about the preservatives please.
                                                                                                                                                                                                        And according to you not only they have these phantom preservatives..they are "loaded" with them.

                                                                                                                                                                                                      2. I do not like 5 guys.......................the burgers are overcooked. I detest that greasy bag of fries. There is not one likeable thing about their "restaurants"!

                                                                                                                                                                                                        1. "In 2012, Market Force Information, Inc. questioned 7,600 consumers, and Five Guys ranked No. 1 in food quality and taste, service, cleanliness, and atmosphere."

                                                                                                                                                                                                          "In 2011, Five Guys was ranked first in "Fast Food - Large Chains" and "Best Burger" in Zagat's annual Fast Food Survey."

                                                                                                                                                                                                          Judging from this thread, most seem to have strong opinions for or against them. It's also interesting that they have been so successful with very minimal advertising.

                                                                                                                                                                                                          more on their success at http://usefularts.us/2013/03/01/five-...

                                                                                                                                                                                                          1. Seems a bit strong; but expectations are a powerful thing. Hard to beat high expectations. I've been to a few different 5 guys and have never been terribly impressed but never disappointed. It's a modest sized burger, overcooked compared to my taste,... but then, most are, because I like it rare; and only a few restaurants will I trust to do a very rare burger. Bartleys, in Cambridge MA, is one of those few. However, the 5 guys fries have always been fresh when I had them; they are enjoyable; the burgers have been fresh and suitable. The orders sometimes get a little mixed up - service can be slow - staffing is expensive and business unpredictable.

                                                                                                                                                                                                            Anyway, a decent burger, much better than the big fast food chains; and a big bag of fries. Don't expect too much more, don't be too shocked by a 'premium' price, given that a big mac meal can cost up to $8 in the US. http://www.humuch.com/prices/McDonald...

                                                                                                                                                                                                            1. Five Guys has been in my area for a few years, and they are my go-to option in the mall food court or airport. I don't go out of my way for it, but when choices are limited they are passable. I was recently in Baltimore for a few days, and stopped at the Five Guys on the Inner Harbor for lunch - infinitely better than the mall versions here. I'd heard about how much quality could vary, but it was still amazing to see the difference.

                                                                                                                                                                                                              4 Replies
                                                                                                                                                                                                              1. re: mpjmph

                                                                                                                                                                                                                Let's face it. If you find a good one, it's a damned fine burger. Not awesome but very serviceable.


                                                                                                                                                                                                                1. re: Davwud

                                                                                                                                                                                                                  And if you eat the fries in the store, as soon as you get them, they are the best of the fast food fries. After 10 minutes (or 5 minutes in the bag), they are a soggy mess.

                                                                                                                                                                                                                  1. re: sbp

                                                                                                                                                                                                                    The fries were the most stunning thing at the B'more shop - they were nice and crispy on the outside, like they were double fried. I'm moving up there in a few weeks, and will definitely visit that location again. If it is consistently that good, well, it's a good thing I'm going car free and will have to walk 3/4 of a mile to get there.

                                                                                                                                                                                                                  2. re: Davwud

                                                                                                                                                                                                                    As far as "fast" food goes, I would rank their burgers above most. If in a hurry, I can see it. If not in a rush, for $8.50 with fries and a drink I would stop at a diner and get a real burger.