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Aug 14, 2009 09:00 AM

need review of the new "brooklyn water bagel" store in Delray

I dont want to drive down from Jupiter to Delray and be disappointed so I am waiting for the review of the new bagel place form you bagel mavens It is across from Boy's

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  1. It's the real thing. They reproduce NY water in-store and make the bagels behind a glass wall for customer viewing. The bagel has the authentic taste and is chewy, but not too much so. The crust was exellent. Had Nova with cream cheese with ripe tomato and red onion. (VERY good) I think they've hit on the right formula. They have an extensive menu and many servers. Try it, by all means.

    1 Reply
    1. re: jackfact

      Ooh will try this over the weekend, just along the road from me.

    2. I can give a partial review but I never got as far as the food.

      The parking lot is small so it was a few minutes wait to get a space. Walked in, no greeting just a long, long line for the counter. And I mean long. And slow. Did I say slow yet? Just to reiterate it was slow. Same line for counter service and takeout. Apparently, you order your food, go sit and eventually someone yells your number and you wave at them and they bring out your order in plastic baskets. So few people were eating it was hard to see if it looked any good. While you are waiting (and waiting) in the line you can watch them make bagels - maybe they got the idea from Disney but less exciting!

      After 20 minutes of waiting I got fed up - there were still about 15 people in front of me (down from 20). No bagel is worth that wait, I estimated another 15 minutes before I got to the front of the line.

      They are going to have to sharpen the system because this is August so I would hate to see it in season. Personally I think they need to go to waitress service or split the line into take out and eat in counter service.

      1. This afternoon, August 15th, my wife and I decided to come to your restaurnt for a bagel. I can honestly say, this was the worst experience I ever had in any restaurant! Our first sour experience occurred as we were forced to wait in line as any indivudual purchasing food to go was allowed to walk right infront of all of us. As if the wait wasn't painful enough, listening to Delray Beach's impatient elderly population complain of the poorly designed system was even more torturesome.

        Finally, our turn to order, "i'm sorry sir, we are out of all juice". What kind of bagel restaurnt doesn't serve orange juice? Did you really think all your patrons would be drinking coke with their bagel?!?!?

        Then the real wait started. To get our two bagels and a black and white cookie took a little over 30 minutes. More then half of this time was spent scouting for a table which we eventially earned by asking a nice couple if they were done and sitting at a dirty table we had to self clean.

        The rest of this wait was spent observing all the unhappy hungry guests of your restaurant complaining about wrong oders or food that was no where to be found. We witnessed people demanind refunds and people demanding their order.

        Then came the real treat, it was finally our turn to be served, the rude gentlemen tosses a bag on our table and gives us the "Oh, you wanted it for hear" shrug. He tells me to check if everything I ordered was in the bag, and before I could say no, 'POOF' he was gone. He came back several minutes later and I expressed that our black and white cookie was not in the bag, truly the only reason to eat a bagel. This incompetant waiter went on to bring us another bag, folded flat with two tiny cookies on top. No plate, no napkin, just cookies on a dirty bag!!

        One bite into the day old, hard, stale cookies and I knew I would not be EVER returning to your poorly run restaurant!


        1. The original comment has been removed
          1. I think you'll be disappointed. If you're in Delray, fine, but I wouldn't make a special trip to try it.

            5 Replies
            1. re: LoveToAct

              had to try it out.. really nothing special. I know they have been making a lot of noise but they're bagels are not that great. I've suggested Bruegger's in Boca on the board before, go check them out! Best bagels I've had in South Florida and I've eaten at probably every single bagel place down here

              1. re: chowguy

                Have you tried Bagels and More, on Jog and Boynton Beach Blvd? Pretty good.

                1. re: LoveToAct

                  I think you might mean Bagels And. Also known as Boynton Bagel Co. They make the very best bagels and unquestionably the best bialys.

                  1. re: Alfred G

                    "Bagels &", on Lake Worth Road, west of Jog Rd., in the shopping center on the south side - near "Mom's Kitchen"...........
                    Worst, cold doughy "bagels" we've ever had. No excuse for that.

                    The other locations are not that way? This is the only location we've been too!

                    1. re: rainroosty

                      The only two locations that I know of for Bagels And are at The Fountains Shopping Plaza (Jog and BBB) and Charleston Square (Hypoluxo and Jog). Both of these locations have excellent bagels although I believe they are baked at The Fountains location. I do not believe that the one on LW Rd is related. There is a place called Hot Bagel Factory at 7364 LW Rd. Mom's is 7478 LWR.