When I walked into Union Trust I was blown away! The space is absolutely gorgeous and unparalleled in Philly.
The maitre d and hostesses were very gracious and I was looking forward to a very special dinner. Things unfortunately went downhill from there.
After drinks at the bar, the bartender handed my husband his credit card receipt to sign and asked if he had a pen. He didn’t, so the tactless bar tender shouted to a waitress behind my husband asking for her pen. Not a big deal, but when combined with other small incidents it adds up to poor service.
We felt very special to be taken to one of the beautiful velvet banquettes at the front of the restaurant, but were not thrilled to be greeted again by the bartender who apparently was pulling double duty. While this was later in the evening, it is still not what you would expect from a restaurant with an $80 steak on the menu.
Soon after, another bartender greeted us with “So are you ready to rock n roll!?” OK for many places in Philadelphia, but not for what UT is trying to be and should be. She then gave fair though coarse service for the rest of the night, at one point complaining to me that she was so ready for one of her tables to leave – though not mine of course!
Oh and after my husband's steak was delivered, the original bufoon bartender came over and told him to cut into the middle of the steak to see if it was done correctly. I think the Grasso's did most of their hiring from former Club Egypt staffers and it shows.
The food was good, but not amazing.
I hope they can get their act together because the space is worthy of the most special occasions.
We had lunch there and I share your sentiments.
When my wife asked where the ladies room was, our server guided her there with no problem. When my wife returned, she mentioned something to him about how they were set up and our server said something like, "yeah, since this is a historic building the preservation society was up our butts about keeping certain things intact."
"Up our butts"?????