Counter Burger now open in Reston
Was just at the Counter Burger about an hour ago... While the toppings are unique, it probably won't see me again. Wife and I ordered burgers, me the Burger of the Month (lamb 1/3 @ $13) and she ordered a standard 1/3 @ $8.50. We also ordered a 50/50 of fries and sweet potato fries. When we sat they told us the fries come first / early, which seemed to be a point of contention from other reviews I've read, so I'm glad they cleared this up. Also many of the other reviews from Chow and others indicated loud music and no uniforms for the waiters, both of these issues were fixed. The burgers we're overall tasty but this ends the positives.
The burger of the month comes with very specific things and apparently the cooks don't know the concoction, as mine was missing the onion as described. The fry order seems to have been misplaced as our fries didn't come out until we inquired (not before the meal as explained) and then when we were about half-way through our burgers they arrived.
We both ordered water and not once did anyone offer to refill the water. So you might be asking yourself... well its a busy restaurant and things must have been hectic? It was 3:45PM on a Sunday, I can't imagine the craziness this place might be during a week-day lunch, but if the operation at 30-40% utilization was any indication, lunch would be a mess.
They did take the fries off our bill due to their belated arrival, so that was a nice thing to do, but I'd rather have had them with the burgers.
I've had such high expectations from this place... Oprah's Favorite Burger... but unfortunately it was OK.
Expensive? YES --- Worth it? NOT REALLY -- Return visit? Maybe once the experience from the first visit is a distant memory.
I think the place is good, but for those prices it better be.
1/3 burger, basket fries,1/3 chicken sandwich,lemonade and bottled water.
over 40 dollars with tip.
Overall, I'll be back but I wish the jalapenos had more zing and the buns are good but I like the
bun at Mon Ami Gabi better.
Went today for lunch. Great overall, but pricey. They did, however, want to make sure service was what it should be. I think it is an easy second to Ray's but as with both the price can get you. We got a 1/2 and1/.2 side and Frickles. That and three burgers cost $50 after tax/
The sides we got are all good but plentiful.
I just ate their for lunch (literally licked my fingers clean before typing this up). The place was quite chaotic. Their system for handling take-out, table seating and bar seating wasn't very clear and they had some difficulty keeping things under control, resulting in a lot of confused and slightly frustrated patrons (myself included). At a 15+ minute wait for take-out, it was anything but speedy.
You have a lot of choices for building your own burger, including patty type (beef, chicken, veggie) and size (1/2, 2/3, 1lb). Lots of cheeses, toppings (including some premium ones), sauces.... You even have a few bun options. I bought a 2/3 lb burger, paying an extra buck for onion straws, and an order of fries. The fries were good, but nothing to write home about. Your standard thin variety. The burger was great with lots of flavor. A good amount of pink, which I'm sure helped (you do have the option to get well done, but who wants a well done burger?). My bun strained to hold all that beef until it eventually gave up and I resorted to finishing it off with a fork. The check came out to about $13, which was without a drink. Had I gone for the 1/2 lb without the onion straws, it would have probably been around $10. Not an unheard of price for a good burger around here, but not cheap.
Overall, a good place to get a quality burger; especially if you like choices and don't mind paying for it. I hope the iron out their service issues as they get settled.
Counter Burger is great. I found the chain this year in Santa Monica, California (the original restaurant) and I've also tried the one in Denver. The burgers are good and the shakes and malts are fantastic. IMHO, a big improvement over Five Guys.
Last night I was at Reston Town Center with some co-workers and we ended up having dinner at The Counter last night (they had a soft opening yesterday). One of my co-workers came in this morning talking about getting another chocolate-peanut butter malt today for lunch.