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Attaching Picts didn't work

I've done it many times but today I tried twice and couldn't get it to attach? I use an iMAC, software version 10.5.7. I tried with Firefox, version 3.0.11 and Safari 4.0. Nothing worked. I've always used an iMac and never had problems. I just bought this new computer about 3 weeks ago. It's a dream.

From what I see, the problem is after you "browse" and pick the picture you want. When you browse for a pict on your HD, there should be a button that says "attach" after you've picked it

None appeared in either browser.

Hope I've explained the issue. Either way, I could not attach the pict and I'm not a novice.....at least, I don't think I am. :-)

Please let me know if I'm doing something wrong. Thx!

  1. Click to Upload a photo (10 MB limit)
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    1. re: MplsM ary

      No, I checked it, 640KB. I thought we get like 2MB's. Does chow ever respond to these types of posts?

    2. The original comment has been removed
      1. Hrmm, I'm not sure I'm following the problem. Once you've browsed and picked your picture, does the filename appear in the textbox? And then you hit 'post my reply' but the pictures aren't there?

        9 Replies
        1. re: Jacquilynne

          Yes, correct. Thank you for answering.

          1. re: Rocky Road

            Can you email the photos at jacquilynne dot schlesier at cbs dot com? I'll take a look and see if I can figure out if there's an issue with the files specifically.

            I had a recent case where the files were saved with a .jpg extension but didn't seem to be actual, conventional .jpg files. They were some kind of special file that caused our photo filters to sputter in indignation and refuse them -- something like that might be the case here.

            1. re: Jacquilynne

              Thank you! It has been sent to the email address you have supplied. Please let me know the issue.

                1. re: Rocky Road

                  Okay -- I got your file and opened it in the Gimp, and it had two error messages -- one about an embedded colour profile that could not be read and another about a premature end of file. I allowed Gimp to convert the file to whatever Gimp considers to be a normal .jpg and the upload worked fine. I'll send the pic back to you in the new format so you can upload.

                  I'm not sure what software / camera is producing these not-quite-jpegs, but this is basically the same error I've encountered previously.

                   
                  1. re: Jacquilynne

                    Thank you, but going forward what should I do> It seems like you are telling me my picts are not acceptable? Plese advise. Thx

                    1. re: Rocky Road

                      It seems there's something about how your image software or your camera saves your pictures that makes them not actual jpegs. The easiest short term thing might be to just download Gimp (it's free: http://www.gimp.org/ ) and make sure you open your pictures in that, and save them as a .jpg file again using that program, so you can be sure they're acceptable.

                      I'll ask Engineering to take a look at the file type issue and see if they have any other suggestions.

                      What type of camera and image editing software do you use?

                      1. re: Jacquilynne

                        The camera is just a Point-And -Shoot Canon A80, nothing new or fancy. I don't use any editing software and just store my picts in iPhoto. All of the picts have .jpg after the name. That's weird.

                        I'll take a look at the site but there has to be something else the matter. I've been posting picts doing it the same way from the same source since I started. The only difference is the new computer in the past month but that shouldn't affect older photos.

                        Just going to do a test real quick here saving it another way without adding that software.

                         
                        1. re: Rocky Road

                          Ok, that was a GIF file. It made it bigger in size, went from 680KB to 1.3MB but still under the limit. I think I now know what happened. I appreciate the help and am glad I don't need to add the other software.