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Jul 2, 2009 05:47 PM

Frustration Shopping at Albertsons

Want an exercise in patience or frustration (whichever way you lean)? Shop at Albertsons and try to participate in their bizzarro world 10 for $10/ buy a combo of ten items of selected variety and certain size sale.

No they cannot be satisfied making their poor customers use a card to receive special deals. They make them go through a special kind of torture and jump through flaming hoops to save 25 cents on a jar of peanut butter.

In a time where businesses are eager to get and retain customers WHY is this store chasing away people and driving them to Safeway.

Am I alone? Anyone else have a local grocer that treats their customers this way? Swipe your customer "Appreciation" card here and wail away!

OK - I feel a little better now!

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  1. I guess I don't fully understand your point. I shop there and buy thier 10 for 10 value items. You don't have to buy 10 of each item and when they have Rosarita beans 10 for 10, there is a savings.

    3 Replies
    1. re: Bakersfield Hound

      I love Albertsons, 10 for 10 isn't hard and like BH said you don't have to buy 10

      1. re: kchurchill5

        I misstated the deal. It USED to be that way - 10 for $10. Now we have to buy selected items that when you reach $10 you then get money off. So you have to have the right size, right product and variety and tally as you go and MAYBE it rings right at the register.

        Sorry for the confusion.

        1. re: Sal Vanilla

          I have to admit, I have not done the 10/10 in a while. didn't know the change. Normally most of their items are something I use, but not all the time. Last time I think I bought 2 of 2 items and 3 of another and 3 misc. But they are not always things I can use. Just depends. I can understand now with the confusion

    2. You don't actually HAVE to buy ten of anything... it's their fancy way of saying 'one dollar sale'. I only ever buy what I want. The thing that really drives me barmy is when they sell icecream as 'buy one get one free' and you have to get two cartons of exactly the same flavour or you can't get the sale price! Which means that I either don't buy it, or I stick to neopolitan or vanilla because who really needs two cartons of 'super-choc-cherry-chip' at a time? And awhile ago they had lunchmeat 'buy one get one free' but unless you bought a whole pound you couldn't get it at all - what is a family of two supposed to do with two whole pounds of ham?! It's their loss really because instead of buying my usual 1/2 pound I didn't buy any.

      1 Reply
      1. re: Kajikit

        I've only seen the ice cream that you have to buy the SAME BRAND, not the same flavor.

      2. Don't get your toga in a knot, each item is a buck.

        1. I assume you are talking about the Mix & Match sales where one does indeed need to buy 10 items in order to save some amount (usually around $5) off the total bill and thus get the "sale" price on each item. I have a love/hate relationship with those Mix & Match sales. One the one hand, I save a ton - if I do it right. And therein lies the rub. Albertson's seems to have the toughest time keeping their cashiers and registers consistent. Sometimes I don't have an issue. Sometimes the register doesn't have every item in the ad programmed as part of the deal. And sometimes, you get wonky cashiers that tell you that you have to have 10 items from one price point category even though the whole sale is called MIX & MATCH. Yes, I share your frustration. But, thankfully, metro Phoenix is apparently one of the hottest grocery markets in the country, so I rarely go to Albertson's (the few that remain here). Fry's, Basha's, Fresh & Easy, TJ's, Marketside, WM, Costco, Sam's, the Ranch Markets, etc. Lots of competition here.

          2 Replies
          1. re: Jen76

            Yes, that is what I was talking about. Thank you.

            Trader Joe's is 1.5 hours from my house. A family outing to go and stock up. One of the bad things about living in a remote area.

            1. re: Sal Vanilla

              Yeah, I do like living in the midst of many options, except when I get rear-ended in the parking lot, like today. Sigh.

          2. Nothing could drive me to Safeway - I can't take the constant greeting and being asked if I need help finding things. If I ever need to go into one, I keep my sunglasses on to avoid eye contact with the staff.

            6 Replies
            1. re: azveggieguy

              "Nothing could drive me to Safeway - I can't take the constant greeting and being asked if I need help finding things."

              What bugs me is the cashier using you last name to thank you. First off, it takes way too long for he/she to figure out how to say my last name, secondly, I don't need it announced. Annoying.

              That said, I refuse to patronize any Albertson's. There are never enough cashiers, the produce selection is horrendous, and the customer service is ridiculous.

              I'll take Von's any day.

              1. re: woodandfine

                You got that right, my last name is long, not at all hard to pronounce but they screw it up (25% of America can't read) and I don't want it announced either. Almost everywhere you go they are into all this over the top, syrupy sweet "Are you finding everything OK?" fifteen times in 10 minutes. I'll ask if I need something, I really will!

                1. re: woodandfine

                  Who do you think owns Von's.....Safeway.

                  1. re: Bakersfield Hound

                    "Who do you think owns Von's.....Safeway."

                    Yes, and? What is your point exactly? I don't have a problem with Safeway.

                    1. re: woodandfine

                      My point was that the stores are similar in operation and the way they handle customers. Von's in Bakersfield have remodeled some of the stores and that they are always asking if you have found everything and if you need help and at checkout say thank you Mr. Whoever. Sounds that same as you described about Safeway.

                  2. re: woodandfine

                    XH got custody of the Von's card so I just use his phone # at Von's or Sateway (when in Northern Cal) and am always startled when the cashier calls me Mrs. so and so