HOME > Chowhound > Chains >

Frustration Shopping at Albertsons

s
Sal Vanilla Jul 2, 2009 05:47 PM

Want an exercise in patience or frustration (whichever way you lean)? Shop at Albertsons and try to participate in their bizzarro world 10 for $10/ buy a combo of ten items of selected variety and certain size sale.

No they cannot be satisfied making their poor customers use a card to receive special deals. They make them go through a special kind of torture and jump through flaming hoops to save 25 cents on a jar of peanut butter.

In a time where businesses are eager to get and retain customers WHY is this store chasing away people and driving them to Safeway.

Am I alone? Anyone else have a local grocer that treats their customers this way? Swipe your customer "Appreciation" card here and wail away!

OK - I feel a little better now!

  1. Click to Upload a photo (10 MB limit)
Delete
  1. b
    Bakersfield Hound RE: Sal Vanilla Jul 2, 2009 06:59 PM

    I guess I don't fully understand your point. I shop there and buy thier 10 for 10 value items. You don't have to buy 10 of each item and when they have Rosarita beans 10 for 10, there is a savings.
    Danny

    3 Replies
    1. re: Bakersfield Hound
      kchurchill5 RE: Bakersfield Hound Jul 3, 2009 07:32 AM

      I love Albertsons, 10 for 10 isn't hard and like BH said you don't have to buy 10

      1. re: kchurchill5
        s
        Sal Vanilla RE: kchurchill5 Jul 3, 2009 01:49 PM

        I misstated the deal. It USED to be that way - 10 for $10. Now we have to buy selected items that when you reach $10 you then get money off. So you have to have the right size, right product and variety and tally as you go and MAYBE it rings right at the register.

        Sorry for the confusion.

        1. re: Sal Vanilla
          kchurchill5 RE: Sal Vanilla Jul 3, 2009 01:57 PM

          I have to admit, I have not done the 10/10 in a while. didn't know the change. Normally most of their items are something I use, but not all the time. Last time I think I bought 2 of 2 items and 3 of another and 3 misc. But they are not always things I can use. Just depends. I can understand now with the confusion

    2. Kajikit RE: Sal Vanilla Jul 3, 2009 07:28 AM

      You don't actually HAVE to buy ten of anything... it's their fancy way of saying 'one dollar sale'. I only ever buy what I want. The thing that really drives me barmy is when they sell icecream as 'buy one get one free' and you have to get two cartons of exactly the same flavour or you can't get the sale price! Which means that I either don't buy it, or I stick to neopolitan or vanilla because who really needs two cartons of 'super-choc-cherry-chip' at a time? And awhile ago they had lunchmeat 'buy one get one free' but unless you bought a whole pound you couldn't get it at all - what is a family of two supposed to do with two whole pounds of ham?! It's their loss really because instead of buying my usual 1/2 pound I didn't buy any.

      1 Reply
      1. re: Kajikit
        b
        Bakersfield Hound RE: Kajikit Jul 3, 2009 08:51 PM

        I've only seen the ice cream that you have to buy the SAME BRAND, not the same flavor.
        Danny

      2. c
        cstr RE: Sal Vanilla Jul 3, 2009 10:12 AM

        Don't get your toga in a knot, each item is a buck.

        1. Jen76 RE: Sal Vanilla Jul 3, 2009 10:17 AM

          I assume you are talking about the Mix & Match sales where one does indeed need to buy 10 items in order to save some amount (usually around $5) off the total bill and thus get the "sale" price on each item. I have a love/hate relationship with those Mix & Match sales. One the one hand, I save a ton - if I do it right. And therein lies the rub. Albertson's seems to have the toughest time keeping their cashiers and registers consistent. Sometimes I don't have an issue. Sometimes the register doesn't have every item in the ad programmed as part of the deal. And sometimes, you get wonky cashiers that tell you that you have to have 10 items from one price point category even though the whole sale is called MIX & MATCH. Yes, I share your frustration. But, thankfully, metro Phoenix is apparently one of the hottest grocery markets in the country, so I rarely go to Albertson's (the few that remain here). Fry's, Basha's, Fresh & Easy, TJ's, Marketside, WM, Costco, Sam's, the Ranch Markets, etc. Lots of competition here.

          2 Replies
          1. re: Jen76
            s
            Sal Vanilla RE: Jen76 Jul 3, 2009 01:51 PM

            Yes, that is what I was talking about. Thank you.

            Trader Joe's is 1.5 hours from my house. A family outing to go and stock up. One of the bad things about living in a remote area.

            1. re: Sal Vanilla
              Jen76 RE: Sal Vanilla Jul 3, 2009 07:40 PM

              Yeah, I do like living in the midst of many options, except when I get rear-ended in the parking lot, like today. Sigh.

          2. a
            azveggieguy RE: Sal Vanilla Jul 4, 2009 04:19 PM

            Nothing could drive me to Safeway - I can't take the constant greeting and being asked if I need help finding things. If I ever need to go into one, I keep my sunglasses on to avoid eye contact with the staff.

            6 Replies
            1. re: azveggieguy
              w
              woodandfine RE: azveggieguy Jul 7, 2009 04:09 PM

              "Nothing could drive me to Safeway - I can't take the constant greeting and being asked if I need help finding things."

              What bugs me is the cashier using you last name to thank you. First off, it takes way too long for he/she to figure out how to say my last name, secondly, I don't need it announced. Annoying.

              That said, I refuse to patronize any Albertson's. There are never enough cashiers, the produce selection is horrendous, and the customer service is ridiculous.

              I'll take Von's any day.

              1. re: woodandfine
                mrbigshotno.1 RE: woodandfine Jul 7, 2009 06:59 PM

                You got that right, my last name is long, not at all hard to pronounce but they screw it up (25% of America can't read) and I don't want it announced either. Almost everywhere you go they are into all this over the top, syrupy sweet "Are you finding everything OK?" fifteen times in 10 minutes. I'll ask if I need something, I really will!

                1. re: woodandfine
                  b
                  Bakersfield Hound RE: woodandfine Jul 7, 2009 08:09 PM

                  Who do you think owns Von's.....Safeway.

                  1. re: Bakersfield Hound
                    w
                    woodandfine RE: Bakersfield Hound Jul 7, 2009 09:45 PM

                    "Who do you think owns Von's.....Safeway."

                    Yes, and? What is your point exactly? I don't have a problem with Safeway.

                    1. re: woodandfine
                      b
                      Bakersfield Hound RE: woodandfine Jul 8, 2009 07:51 PM

                      My point was that the stores are similar in operation and the way they handle customers. Von's in Bakersfield have remodeled some of the stores and that they are always asking if you have found everything and if you need help and at checkout say thank you Mr. Whoever. Sounds that same as you described about Safeway.

                  2. re: woodandfine
                    l
                    laliz RE: woodandfine Jul 9, 2009 12:09 PM

                    XH got custody of the Von's card so I just use his phone # at Von's or Sateway (when in Northern Cal) and am always startled when the cashier calls me Mrs. so and so

                2. danhole RE: Sal Vanilla Jul 5, 2009 09:39 AM

                  Sal,

                  Albertson's used to be in Houston a long time ago. The layout was snazzy, but hard as heck to figure out. I shopped there a few times, but got turned off by the fact that if it was a 2 for $4 deal, you had to buy 2. Also they never rang up with the correct price. I would guess that at least 15% of the items rang up higher than what it said on the shelf. I guess enough people had it because the next thing that happened was they ALL went away! I would rather go to a Safeway myself (if we had any!)

                  1. mrbigshotno.1 RE: Sal Vanilla Jul 6, 2009 03:30 PM

                    Sal, Albertsons is a frustrating pain in the ***. I only buy meat there and whats on sale. If a person bought all their stuff there theyed be paying basically double. Our sale flyer comes out on Wednesdays. If they have a smokin' deal on anything or a great 10/10 deal they are out around 2pm first day of the sale. Furthermore they are a union shop, the employees are making a decent wage but they are pissed off and indifferent to customer needs. My first exposure to albertsons was in 1979 when my work took us to Seattle, I was awed at what a great store it was. I got transferred to the east coast and was away from them for 15 years, when we came back out west I noticed right off the bat it wasn't the same. What ever is?

                    1 Reply
                    1. re: mrbigshotno.1
                      kchurchill5 RE: mrbigshotno.1 Jul 6, 2009 04:42 PM

                      My albertsons is never out of anything and always stocks up. The seafood is great. I don't mind.

                    2. a
                      aimeekm RE: Sal Vanilla Jul 6, 2009 09:19 PM

                      You're definitely not alone. I work in the grocery industry and Albertsons pricing has driven more customers away from just you!

                      1. s
                        smartie RE: Sal Vanilla Jul 7, 2009 07:18 PM

                        I have an Albertsons by me, but can't be bothered to wait in line there, never enough cashiers. I don't think it's all that cheap except for their fish maybe. However, the fish needs checking because it's not always fresh.

                        Show Hidden Posts