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BLT Beware

g
Glutton_ny Jul 1, 2009 06:09 AM

A new concept by the BLT chain has arrived in White Plains. Under the name of BLT Steak the BLT empire has now perfected a new concept: BLT Inept. Dinner last night at BLT Steak was a disaster worthy of posting in the hopes that the BLT management team takes notice and makes repairs. I searched the web and couldnt find an email address for customer service or anything similar on the BLT website so I have to resort to a post to get word to them.

Dinner for two, intended to be cocktail, two shared appetizers, a shared steak and a side of sautéed spinach. Simple, not difficult at all. From the large menu board over the kitchen window we tried to choose between two salad offerings. The "Ginger Marinated Tomatoes, Burrata and Arugula salad" or the "Beets, Gorgonzola and Apples salad". We asked our waiter and he said both were his favorite but that he preferred the tomato salad so we ordered it and the adventure began.

Take 1: Salad arrives, three small squares of hard cheese sat atop a salad with tomatoes, olives and watermelon. Summoned waiter who told us that was what we ordered. Pointed out absence of burrata and arugula and presence of olives and watermelon and he said that the salad with marinated tomatoes and burrata was no longer on the menu and this was the seasonal tomato salad. We pointed to the menu board where the salad we ordered was clearly present and reminded him of our conversation and he apologized. Not in the mood for olives and watermelon we asked for the beet, Gorgonzola, apple salad instead.

Take 2: Salad arrives. No gorgonzola in sight. Waiter says it is under the beets. We toss the salad and still no gorgonzola appears. More apologies and salad removed with promise to fix it.

Take 3: Salad arrives. nice mound of beets, chunks of cheese and white shredded items on top. A few bites in it becomes apparent that the shredded items on top are endive and red onion and NOT apples as promised. I go to kitchen window and ask for chef. Young guy in street clothes claims to be "a chef" and that "the chef" is not in the kitchen tonight. He comes to table and says that the shredded stuff is apples. We explain it is not and that we certainly know the difference between apples and endive and the salad is taken away. We decline an offer of a 4th try.

Manager came over and apologized, offered us some free side dishes. We decline. They bring our steak and spinach. They also bring sides of carrots and gratin potatoes. When we finish steak and ask for check they dont bring check but bring several desserts. We thank them but decline desserts and ask for check again. Check comes. No adjustments made to check for the troubles, no comped cocktail, nada.

Now I am not looking for a free meal and am happy to pay for what I eat but this experience at a restaurant with the professional caliber of BLT Steak was unbelievably poor. Bringing me food I dont want and multiple apologies is hardly the way to make up for incredibly inept service by a kitchen. It seemed like an Applebee's adventure instead of BLT treatment.

If you want confused kitchen and amateurish front end service at Manhattan prices, BLT is the place to go in White Plains. As for steak, I'll be back to Morton's.

  1. m
    MRS Jul 5, 2009 10:52 AM

    My husband and I had a very enjoyable dinner there last night. We were staying in the hotel for a "get away" as it was our anniversary. We live in the area and enjoy a great steak, wine etc...
    To start, our server was lovely. Friendly and informative on favorites on the menu. She was attentive without being pesty. We started with ricotta gnocchi w/ lamb sausage for my husband and the tuna tartare for me. The gnocchi was flavorful and tasty. The tuna was fresh and clean tasting with a hint of soy and ginger and a bit of nuttiness. Btw- the amuse-bouche of chicken liver pate with crusty bread was quite good. The guyere popovers were delicious!! They brought us 2 glasses of champagne to start with and then we ordered a great bottle of wine at the manager's suggestion!
    My husband had the brandt ribeye steak for dinner and I had the herb grilled tuna. Both were delicious and presented beautifully. We had creamed spinach and stuffed mushroom caps on the side. Yum! A generally don't use salt in my cooking so I found the food a tad saltier than I might normally enjoy, but I am extremely salt sensitive, to be fair, and I should have told the server that when we ordered.
    No matter. The food and the experience was very enjoyable. Our classes constantly refilled and we were so full, we skipped dessert. However, they sent out 2 ooey-gooey mini cakes ( sort of like a chocolate chip cookie crossed with a warm cake) compliments of the chef.
    I was "worried" that dinner would be a downer after reading about it on this board and the fact that we had been out at Wolfgang's in Manhattan the night before, but I was pleasantly surprised.
    I would say that Glutton ny's experience is unfortunate but I think people ought to give BLT ( now run by the hotel?) a chance. It seems like they working awfully hard to right some wrongs and continue to be a top notch restaurant in the area.

    1. f
      frequentdiner Jul 2, 2009 06:10 PM

      it was reported several months in the Journal news that Laurent Tourendel has left BLT in White Plains and the hotel has taken over the operation. this is a BLT operation in name only.

      1 Reply
      1. re: frequentdiner
        k
        kaaaassss Jul 3, 2009 05:52 AM

        If I remember correctly, this was all going to happen July.

      2. jfood Jul 1, 2009 10:58 AM

        "I have to resort to a post to get word to them" - have you tried calling them?

        "I go to kitchen window and ask for chef" - that was when you should have eiher left or told them to forget the salad course and move onto the entree. Approaching the kitchen is never an acceptable choice.

        The "offered us some free side dishes", which you refused. You ordered "a shared steak and a side of sautéed spinach" yet you received "sides of carrots and gratin potatoes" plus "they dont bring check but bring several desserts" and then you state "No adjustments made to check for the troubles, no comped cocktail, nada". So they offered you extra sides, brought extra sides, brought comped desserts, and then you say they did not offer a free cocktail. So a free cocktail is OK but free food is not. Insert head shaking here.

        1 Reply
        1. re: jfood
          j
          Jon1856 Jul 1, 2009 08:51 PM

          I agree withjfood-One should only go anywhere near the kitchen if:
          You are asked to-By Chef
          You know, and I mean KNOW, the Chef and you go via management or other PTB.

        2. f
          fourunder Jul 1, 2009 07:05 AM

          Sorry to hear such disappoint for what should have been a far more enjoyable experience.....however, don't you think going to the kitchen window was a little extreme and confrontational. If you're going to get up from your seat to address an issue.....I believe it would have been far more appropriate to seek out the manager and voice your displeasure and to ask for the contact information to the higher up management and ownership to comment and relay your negative experience.

          1 Reply
          1. re: fourunder
            g
            Glutton_ny Jul 1, 2009 07:55 AM

            Thanks, Jon1856, I'll try to track down Ritz F&b mgmt. Fourunder: Floor manager had come to table to apologize after takes 1 and 2 and was wholly ineffectual. I admit that by take 3 I was frustrated but after having gone up the usual chain it seemed it was appropriate to bring to chef's attention, after all that is why they have the open kitchen.

          2. j
            Jon1856 Jul 1, 2009 06:58 AM

            Try The F&B dept of The Ritz.

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