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DBGB Experience

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skypilot Jun 29, 2009 02:30 PM

I had a lunch reservation last Saturday and left before I ordered. Upon arriving at DBGB, what I first noticed was that it does not seem to fit into it's Bowery digs.Its facade and storefront does not seem inviting, instead corporate. But it didn't matter because I had great experiences at Bar Boulud and DB Bistro Moderne. I arrived for my 1:00 pm 15 minutes early but it didn't seem to matter since the restaurant was nearly empty except for a few seated booths. I asked the hostess when greeted if we could also have a booth and after asking another women at the desk and talking about which table to seat us agreed and she led us into the dinning area. The hostess led us to the last table near the entrance and exit for the wait staff so I asked if we could have the booth before it or another of the many empty booths. She seemed to balk saying that was she was told to seat at the assigned booth but said it probably was ok. We sat at the booth and were given menus, water was poured and I was looking forward to my meal when I was abruptly approached at the booth by the other women who greeted us and she told me that we couldn't seat at the table. I was shocked. I replied that there were many tables available including booths and that I was confused. She was not friendly but very stern and said that the table was reserved. i asked her if she was asking me to move and she said yes and we would have to return to the table she had selected. What! I asked her for her name and she replied Therese. I again said I did not understand what the big deal was about and that all we wanted was for her to accommodate our request. She held her ground and I was humiliated. At that point I decided to leave which did not seem to bother the manager, hostess or whatever her position. Instead I went down the block and went to Freemans which was busy,friendly and yummy. DBGB may be new but it should treat all it's customer as guests who matter especially in bad economic times. I predict a very short tenure for DBGB.

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  1. jon RE: skypilot Jun 29, 2009 03:18 PM

    funny, i had almost the exact experience when i went to bar boulud shortly after it opened. horrendous service, as if i was doing them a favor for being there. haven't been back, don't expect to go to DBGB either.

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