i have never been there, but i know about the whole 'no substitutions' policy. just wanted to check, if someone is lactose intolerant, does that basically mean they have to stick with whatever on the menu has no cheese? e.g. no pizzas at all? seems like a bummer, since it seems their pizzas are supposed to be good...
I am pretty sure they will tell you just to order something without cheese-they won't alter anything with their pizzas. To be honest, its not a place to go with anyone that has dietary restrictions of any sort. But to be safe, your best bet is to call and ask.
I think it also depends on when you go and to which location. I think the one on Balmoral would be more open than the one on Adelaide. And it's also probably different if you go at 5pm vs 8pm when they're jam packed.
But that's a good idea - call and ask. Although, it's also worth nothing that they have great pasta there. While I love the pizza, I'd be equally as happy having their pasta.
A friend who works at Terroni Queen says it depends on the circumstances. If you order a pizza or pasta where the cheese is integral (like the Smendozatta pizza), they're unlikely to accommodate. But if you get something where the cheese does not make a huge difference (perhaps like the Pepino pizza), they'll probably do it for you.
As SWS suggested, they'll probably suggest you order something else (the white pizzas, usually cheese-less, are an excellent option).
Note that you're at their whim, and if the place is really busy (as it almost always is), both th servers and cooks won't be terribly flexible. Even if you're a regular or an insider, don't bother with requesting special service. It's part of what you might call the Terroni charm.
re: peppermint pate
Just checked the website and there is only one pizza without cheese: the marinara (not a white pizza).
I note, however, that when I went to the Courthouse location with a lactose-intolerant friend, we shared a salad that came with cheese and they agreed to bring the cheese on the side so that I could partake in it and she could avoid it.
I don't want to change the topic of this thread, as I know you've specifically asked about Terroni. But if I may, I could suggest you try Pizzeria Libretto instead (do a search, there are hundreds of posts here). I tried it for the first time this weekend. They also have tremendous pizzas (many say better), some already done without cheese, otherwise they are totally flexible.
Just a thought if Terroni doesn't work out. I love Terroni. But this policy (which only started a couple years ago) really, really bugs me.
I am very intolerant to milk products, and when I was at Terroni for a baby shower, we were given a choice of 5 pizzas (all of which had cheese), so I told the waitress that I knew about their policy and wondered what they could offer me. Instead of taking the cheese off of one of the 5 pizzas that were being offered for our gathering, they brought me a Marinara pizza. I was fully prepared for this as I have read about them many times, but I don't think I will be going back on my own accord...not when Libretto and Mangia e Bevi allow me to actually have a pizza with more than just sauce on it.