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May 28, 2009 04:42 AM

Al-Taib: horrible service


I used to go to Al-Taib regularly: it's cheap, tasty, and the food is fresh. But I've stopped over the past six months, and upon returning there yesterday I remembered why.

The service at this place is just TERRIBLE! I've never become so frustrated so quickly, or had back-to back-to back-to back disappointing encounters.

Half the time (literally) they actually forget about my order and I'm left just standing there looking like an idiot. I Ordered an entire cheese pizza over the phone once, they said to come in 10 minutes (which I did), and I still waited 30 minutes before I actually got my pizza (after reminding them 3 times).

Yesterday I got my order, but when I got to the cash, the cashier was gone. He was hanging out at the back talking and laughing with the other staff members. At this point there were four people behind me. He turned around, clearly looked at me, and then went back to his conversation! Two or three minutes before he decided to come ring me up (the line was now at least 8 or 9 people long).

The staff at Al-Taib are the RUDEST people in Montreal. Even McDonald's service keeps me satisfied, but Al-Taib I can't handle.

I thought it might have just been my own bad luck, but I rubbished that thought when I sent my cousin there one day and he came back telling me that the service was absolutely pathetic: slow, rude, and just not a good experience. He said he asked for hot sauce and they guy told him to get "No hot sauce, you go now."

Am I just always having bad experiences or do these guys need a wake up call?

  1. It's altaib, what were you expecting? At their mcgill location they have perfected the art of always having one less person than they need to make their line go smoothly.

    However, where else are you going to get the amazing lebanese pizzas? I still go there frequently because nowhere else can i get such yummy sandwiches for such low prices.

    2 Replies
    1. re: hala

      Where's the McGill location? Thanks!

    2. Last time I went was probably 10 years ago and it was exactly as you describe; obviously people keep going for the food and not the gentile manners of the staff.

      1. People are rude! I would get over it... unless your at a restaurant that requires friendly customer service (like McDonalds) world renound reputation to protect.. I am sure the meat cutter at Altaib doesnt care to please you. The Pizzas are good and thats why people go.. for the food not service. Your in your out.... don't even look at them just order and go

        What were you expecting ? "Even McDonald's service keeps me satified"? McDonald's staff are well trained before they get hired. It's actually an impressive company to have on your CV. It's a high pressure fast paced environment. McDonald's needs well trained employees. My friends daughter got a party time job at McDonalds and I think it taught her the right skills she needed to successfully work in the service industry!

        3 Replies
        1. re: Alyson777

          "People are rude! I would get over it"

          I couldn't disagree more. There are many restaurants to choose from in Montreal and I'd rather give them my money then one that chooses to be consistently be rude. Bad service in a service industry shouldn't be tolerated. It's time to hold the door open for the person behind you again. Time to remember that manners and respect are of value.

          1. re: Alyson777

            What? People are rude? Man, what have we become when being rude is acceptable, in the service industry or not. And as far as McDonalds giving satisfying service, try going to the drive thru on St. Jacques and getting your order right. I go every Saturday with my son, after his 1 1/2 swimming lesson, and we never ever get exactly what we order - there is always something missing - either a toy from the happy meal, or they give us fries when I specifically request apple slices instead.... they are morons!

            1. re: maisonbistro

              What Maisonbistro and MM said. Rudeness is never socially acceptable, least of all in the service industry. And I never, ever knowingly give my money to arseholes in any context - I've struck much better places than a pizza/shawarma joint off my list on this principle.

          2. Obviously you haven't met the new manager of the Al Taib Grill, their sit down location on Guy. The man must have studied at Sid Vicious College of Human Relations.

            The counter staff are usually OK, but definitely have that Soup Nazi attitude: Order your food. Do not ask questions. Do not make extra demands. Do not chitchat. Better yet, do not move. I still go there because it is close to my work and offers cheap, dependable and tasty food. They messed up my order once, but redeemed it with some free salad of my choice. Not that bad. Actually, this was very surprising, because I had learned to not expect any sort of service from them. Most people go there with this attitude, and do not expect any services. Besides getting my food there gives me the illusion of being in NYC where this attitude is de rigueur.

            It is not reasonable to compare this to McD, where employees might get fired if they do not follow the service protocol. They are not naturally polite, they just have to deliver memorized lines dictated by the corporate head office even though they might hate your guts.

            1. Agree with OP. The service (if you can call it that) is a joke and the place just has a weird vibe to it. The food may be decent and very cheap, but there are SO MANY good cheap places near Con U it really isnt worth it im my opnion.