620594 Sun May 17 15:07:08 -0700 2009 3 41 Cookware 0 4692031 I bought a Kenmore toaster oven that has convection. It has four modes--bake, broil, toast, and pizza. The broil function is like a regular oven, i.e., only the top element heats, but during the bake function both elements--upper and lower--are on. Therefore, unlike a regular oven, where only the bottom flame is on during the bake function, the toaster oven has both elements on and therefore the food being baked gets charred on the top. The "pizza" function is a complete mystery--both elements are also on--but since I will never eat a frozen pizza, which is what it is apparently designed for, I pretty much ignore it. The question is, is this odd "bake" configuration--where both elements are on--endemic to toaster ovens, or do I just have a wierd model? Sun May 17 15:07:08 -0700 2009 19760 BMartin 1 4692903 Are you allowing the unit to pre heat first? Sun May 17 21:08:27 -0700 2009 4692031 255117 EscapeVelocity 2 4695406 No. Should I? Is that my problem? Mon May 18 16:26:50 -0700 2009 4692903 19760 BMartin 3 4696360 I tried pre-heating. The top heating element still goes on in the bake function after the pre-heating. I'm still confused, Tue May 19 03:35:20 -0700 2009 4695406 19760 BMartin