Delish...nice staff, but sssoooo slow. i understand it takes 8-10 to complete the burg from scratch. I've been there 2x in 2 weeks and i'm not impressed with the speed. First time it was as if they forgot about my burgers....clocked 31mins. It wasn't til i said something that they got on the grilling. (after people who arrived after me were already eating theirs). Second time, the staff cleared out to the kitchen and left my food on the counter. I was counting the burgers on the grill and there weren't any. Not until 5-7min did somebody wake-up and dress them. I understand you shoud let meat rest, but really.......
The food is great, but if you're hungry and in a hurry. You might want to try something else.
So, I finally tried Craft today, as I was walking by at lunch time and wanted to see what the hoopla was about. Disappointing is a word I'd use. Overpriced is another that comes to mind. I don't mind paying when the food merits it, but what I got was 3 greasy, unremarkable onion rings and a char encrusted (not in a good way), dried up little turd of a patty, delivered on a bun that was toasted - but had long since gone cold and rubbery. The only thing of note was the smoky flavor of the patty, but that's not a big enough differentiator or reason for me to ever go back.
It's not a stretch to say I've had better burgers and onion rings at chip trucks.
Sounds disappointing .... must be a quality/consistency thing, as I've never had a patty there that anyone would consider dried up or little. Craft is consistently solid for me (2x/wk) though definitely not worth going out of your way for. I never get fries or rings so can't comment. The cook staff there doesn't seem terribly professional or into their food so maybe that explains the hit-or-mioss.