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May 3, 2009 12:57 PM

Kamado / Komodo Kamado

Presently I have a Kamado grill purchased from kamado.com. It's about 8 years old, and is suffering all of the problems endemic to this manufacturer's product: the tiles are falling off, the body of the grill has large cracked, the center pin rusted shut, etc. I do manage to use the beast, but it's a major pain in the butt any time I go to fire it up.

So here's the question: Do I buy another one for $1000, knowing that I'll get somewhere between 5 and 10 years of use? Or do I buy a cooker from komodokamado.com for $3000+? The latter are very beautiful and at least claim to be better made, more durable, etc.

Another piece to the puzzle. Komodo.com has atrocious customer service. I know this for myself. And it is no unusual to see online complaints that kamado.com cookers arrived damaged, incomplete, etc., and that the company would not return phone calls, emails, etc. Again, I have direct personal experience of the company's lack of responsiveness.

So is $1000 for a komodo potentially $1000 thrown away, while $3000 for a komodo-kamado will at least bring me what I paid for??

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  1. Why not go with the BGE, quality plus value and a great online community to boot.


      1. re: ziggylu

        I have never considered the BGE because, whatever its merits as a grill, as an object it is rather ugly. For me, aesthetics is an important consideration. Both the kamado and kamado-komodo are attractive, the BGE is not.

        1. re: notjustastomach

          I'll take ugly and functional over giving 3k to a company with "atrocious customer service" any day of the week and twice on Sunday.
          Add another Egg Head to the list. ;)

          1. re: notjustastomach

            Form over function. Good luck with that.

            1. re: ziggylu

              Your response is rather facile; you reduce my question to a dualism that is not even implied by the original post. I did not request chowhounds' opinions in order to place form over function. Rather, I asserted that form is an important factor in my decision. The question is really of money. Given that I can afford the kamado-komodo, is it worth the price? I am not a person who can say, money is no object. But I have enough so that I don't have to settle for the functional and cheap yet ugly solution if there is a better one available.

              Again, the question is NOT: Can I get something ugly that works just as well but costs less? Physical objects have forms and I am willing to pay hard cash for a pleasing form.

              Rather, the question is: Does the Kamado Komodo have good value, despite its high price? Does it bring together in one package, functional excellence, reliability, and long-term customer satisfaction, as well as beauty?

              1. re: notjustastomach

                "I have never considered the BGE because, whatever its merits as a grill, as an object it is rather ugly. For me, aesthetics is an important consideration."

                You, yourself, have reduced your decision to form over function. In your first post you clearly lay out that neither choice you are considering is a good financial decision. You have already spent $1k on a grill that has not held up for you and has become a "Pain in the butt" and are considering either making the same decision over again or spending three times as much with a company that is known for poor product and lack of delivery(and yes we researched both companies when purchasing our ceramic cooker).

                I can only speak for myself but a product that is overpriced by three times its other competitors and is unable to to provide any sort of satisfactory customer service does not provide any value no matter how much it pleases my eye.

                You can afford to spend the money, but can you afford to lose it? Based on Kamado's reputation for poor product and worse service you may very well be throwing your hard earned money away.

                You ARE placing the importance of form as the priority. If that is the case, at least with regards to ceramic cookers, as I said...good luck with that.

          2. For those in this thread that don't know the difference between the Kamado and the Komodo Kamado, please see the following:


            Notjustastomach: I would buy a KOMODO Kamado in a heartbeat. I've read nothing but positive experiences with the cooker, and the customer service probably exceeds BGE at the moment. Their product is at the top of my list should I ever get my backyard plans rolling. But if I don't have the available funds at that time, I would probably go with a Grill Dome over a BGE...


            There are a lot of BGE fanboys out there, rightly so, but Grill Dome is establishing itself as a good alternative with better customer service and slightly cheaper prices. Grill Dome also has an especially low defect rate when compared to BGE.

            In the end, I think you're good to go as long as you stay away from anything manufactured by the Kamado Company of San Diego (** kamado.com **).

            5 Replies
            1. re: Joe Blowe

              Oh yea, That's A LOT better looking than a BGE. <Snort>
              I looked into the Grill Dome but they are sold totally ala cart. You have to buy several pieces separately that BGE includes. Then you add freight and hope it arrives in one piece. (see their forums). When I priced one they were actually more $ than BGE.
              If you live near the GD retail outlet or you can get one with out paying freight I'd consider one. I especially like the SS option and I've read that many of the BGE parts work with them as well.

              1. re: Fritter

                For the record, *I* was not addressing aesthetics. I personally think that this whole class of cookers is ugly! But I believe in results, and I know ceramics do the job best. And I'd rather have any of these in my backyard over an old oil drum smoker or converted locker or refrigerator!!

                1. re: Joe Blowe

                  Completely irrelevant but...

                  Reminds me of the robot in 'Lost in Space'.

                  1. re: Joe Blowe

                    Whoops! I didn't mean that to be directed at you Joe!
                    I was "just sayin". ;)
                    I agree they are all pretty odd looking. I will never be with out a BGE again.

                2. re: Joe Blowe

                  "Grill Dome also has an especially low defect rate when compared to BGE"

                  Do you have any thing to back that up or is it just your opinion? Go to the GD web site and look at all the units that get delivered damaged and talk to some of the guys that have had hinge failures from GD.
                  Both of theese companies excel at customer service and offer a good product. As well they should for a ceramic cooker at this price point.
                  The one benefit GD offers if it is important in your selection is color choices. If you happen to live with in driving distance of the single nation wide GD dealer they are less expensive.
                  Beyond that BGE and GD are priced very closely and are very similar products.
                  There is a reason BGE and GD both have Fanboyz.

                3. Ex Kamado Egg owner.

                  Looked wonderful when new, then the tiles fell off, lid stuck and no assistance with warrenty or customer service. Ended up taking a sledge hammer to it, broke it into small pieces and hauled to the dump.

                  Large BGE owner now, very pleased.

                  Stay away from Richard!!!!!!

                  1 Reply
                  1. re: duck833

                    Yeah, it's really too bad. The options seem to be

                    1. BGE: cheap and reliable, but ugly
                    2. Kamado: attractive and reasonably priced, but definitely unreliable
                    3. Komodo: attractive and purportedly reliable, but significantly more expensive

                    And yet, despite all the complaints about Kamado, including my own bad experiences, the fact is I got 7 or 8 years of excellent service out of the unit.

                  2. Something else to possibly look at... Bubba Keg. Turns out these guys who make gigantic travel mugs just recently released a kamado style cooker. The thing is, it's brand new and I have no idea how it's going to stack up to BGE or Komodo Kamado. However, it's priced fairly competitively, so it may be worth a look, especially if you enjoy stainless steel.

                    3 Replies
                    1. re: JK Grence the Cosmic Jester

                      I've been following the Bubba Keg reports, mainly through blog entries, and it looks like the Keg may have some difficulty reaching true low-and-slow temperatures. It seems to fire up real good, and can reach 800 or 900 degrees F without a problem, but 225-ish seems hard to reach...

                      Another problem a lot of people have mentioned is the fact that it is enamel-coated steel (it's not stainless steel). If metal expands and contracts with heating and cooling, how long before fissures develop in the coating and lead to rusting?

                      1. re: Joe Blowe

                        It's basically a large insulated steel keg. The whole point of the clay ovens is the retention of heat in the clay. The Bubba Keg just seems like a convection oven.

                      2. re: JK Grence the Cosmic Jester

                        they have redone the design, and now call it the big steel keg. it maintains low and slow better now