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Apr 17, 2009 11:07 AM

Boulettes Larder RUDE

I was at Boulettes Larder on a recent afternoon, and I asked if they served breakfast the next morning, I was told that they did. I asked if I could see the menu, the chef in a very abrupt manor told me that the menu changes daily and that day’s menu was now obsolete, so it would be a waste of time to look at it. I could not help to think how rude and pretentious the chef was, she could have told me that the menu changes daily, but I could use it as a guide to examples and prices of items. I was ready and willing to spend money for what I was told would be a great meal, but I am not going to spend my money where I am treated poorly. The next morning we had a great breakfast from The Acme Bread Company. They make the most wonderful Ham and Cheese Turnovers, stuffed with Gruyere and Asaigo!

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  1. So how was the food? Anything good at Boulette's Larder?

    2 Replies
    1. re: Mr Conlin

      We did not go, would have like to, but from the initial encounter that I described, I was not going to spend my money wth them.

      1. re: Mr Conlin

        I get the impression that the OP didn't spend anything at Boulettes.

      2. If the chef gave you today's menu which will become obsolete tomorrow, you would probably be upset if you relied upon it the next date. I'm sure if you politely said you'd like to check prices, she would have been cooperative.

        3 Replies
        1. re: OldTimer

          I thought if that, but at the moment that was not going to be an option.

          1. re: normalheightsfoodie

            Sample menus are on the website.

            I've never thought of the staff at Boulette's as teaming with personality, Often they are busy and in the middle of things. You could always send them an email about your visit which would be more effective than complaining online.

          2. re: OldTimer

            Yeah, I've had several friends mention that the problem with showing people old menus is that often customers just don't get it and want dishes that aren't being served.

            Seems like a damned if you do, damned if you don't situation.

            Of course, if they twittered their daily menu like Kitchenette does, I bet more people would be motivated to come in when their favorite dishes are being served.

          3. I'm sorry to hear about you poor experience. I rarely buy anything at Boulette's Larder because of the astronomically high prices, but I have always found the staff to be courteous and helpful. And when I have swallowed hard and bought something (I especially remember a charcroute garni), it has been delicious

            2 Replies
            1. re: Paul H

              I have only shopped there once and was shocked at the prices, but the duck leg confit I paid handsomely for was HUGE and remarkably delicious. The price was justified. Also, the man who helped me was quite charming. Maybe you just caught this woman at a bad moment? Not an excuse, obviously, but this place has its merits.

              However, one of them is definitely NOT the awkward and confusing layout of the place...but that's another post.

              1. re: Absonot

                I believe their confit comes from Fatted Calf.

            2. I have to agree that they are not the most helpful people around. I sometimes buy spices and grains there that I can't find anywhere else. If I know what I'm looking for, no problem. I've found that if you ask about something they have that you are unfamiliar with, they are often really uninformative and frankly kind of uninterested in making a sale.

              For example, I once asked about a tiny $20 bag of Carolina gold rice there. They were kind of like, "It's a rice. Buy it and find out what it is like at home." Dude, you're going to have to tell me way more than that if you're charging twenty bucks for 2 cups of grain.

              1. I was carrying a lot of packages past Boulette's one day -- a weekday midafternoon in winter, not a market day -- and my cell phone rang, so I stopped and put my parcels down on one of their tables so I could fish my phone out of my purse. All of the outside tables were empty, as were all of the inside tables. Nevertheless, a staff person immediately ran out to tell me that I could not use their table if I hadn't bought food from them. Turned me off on the place too....

                4 Replies
                1. re: Nina

                  We must protest rude service, I do not need someone to fawn all over me, but I would like a modicum of politeness.

                  1. re: normalheightsfoodie

                    So did you email them? Boulette's is not the type of joint that is worried what is posted in a food forum. The fact that they have built a sucessful business model and are pretty popular ... well, one person walking out without a word isn't really going to impact the place in any way.

                    I say email them almost with irony. I suspect Boulette's is the type of place that won't respond. Still if enough 'polite' rather than huffy emails come in ... "I am so disapointed I could not enjoy the fabulous food at your restaurant that I've read so much about due to service issues" ... maybe that would make a change.

                    1. re: rworange

                      I did email them, and as you predicted, I did not receive a response.

                      1. re: normalheightsfoodie

                        A week has passed and no answer to the email I sent them.