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Blank page problem

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The blank page problem has returned, that is, click on a message link and only get a white page. Also got more than one "application error".

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  1. I am getting the same problem. I tried to post into this board, but do not think that any attempt actually did it.

    I've had to back out to the Login page a dozen times, because of this.

    As of 6:45PM AZT, through 9:50PM AZT, March 18, '09, nothing has worked in IE 7.

    Hope that it is a one-time problem.

    Hunt

    1 Reply
    1. re: Bill Hunt

      It's taking me four or five refreshes to get a page to render, but at least it does come up eventually.

      Yes, I'm getting the same problem trying to post a new message or reply. The blank page comes up, then when I check, the message I tried to post does show up. However, it's shown as a new message, whereas in the past something I post should not be "new" for me.

    2. Sorry, guys, I'll check these problems out and raise tickets as appropriate.

      One workaround that I'm finding is helping a little is that if I have a link that's to a direct post -- it has #1234567 or similar on the end -- taking that off, so you're linking only to the thread seems to work better for me.

      7 Replies
      1. re: Jacquilynne

        Okay, strangely enough, my problems have completely gone away in the time it's taken me to investigate and start to open a problem ticket. Are you still seeing these things?

        1. re: Jacquilynne

          Yes, it's still happening for me.

          1. re: Melanie Wong

            The problem is worse than ever.

            1. re: KTinNYC

              Yes it is - plus I have not been able to reply to posts. I'm anxiious to see how long it takes this one.....

              Edit: Well alright. It's here!

              1. re: KTinNYC

                It is the worst this morning than ever before (was getting occasionally prior to this morning). Now I get mostly blank screens no matter what I am trying to load. Have cleaned out all caches, trash, etc. and have done a hard reboot. No help.

                1. re: KTinNYC

                  MAJOR problems on both my home and work computers. I keep clicking on my profile and oftentimes, instead of saying LindaWhit CHOW in the tab, it has the actual URL listed, with a blank page. Same thing when I click on a thread.

              2. re: Jacquilynne

                The problem is intermittent for me, but still happening. XP Pro / Firefox 3.0.7.

            2. Yes, it's happening a lot. Happened to me when trying to open this very thread. And the first three times I tried to post this reply, clicking the Reply to Original Post button at the bottom of the thread brought up an error message. Only by clicking Reply in the original post was I able to get a reply window to open.

              I don't know if it's related, but the entire site was unavailable for a half-hour or so earlier this morning.

              1 Reply
              1. re: BobB

                One saving grace - and a possible clue - is that when you do get a blank page, it does not reset your post counter. By which I mean, when you finally do get the page to load, it shows only new posts, not all posts as it would if you had just viewed the thread and then went back to it.

              2. Well, I'm logging an application error now, along with blank pages.

                1. It's been coming and going for me all morning -- I'll try to find out from Engineering what's up.

                  2 Replies
                  1. re: Jacquilynne

                    I don't know whether I'm coming or going either, Jacquilynne - but thanks for seeing if you can find out. ;-D>

                    1. re: Jacquilynne

                      This started in earnest for me yesterday and has become progressively worse for me through the today. In addition, I have experienced timeouts and a few server offline issues.

                    2. I'm using Firefox and getting the same problem. The solution is to hit the reload button on the blank screen and try again - it usually loads up the page the second time. I'm also getting a 'technical error' message on random screens and there isn't any way past that except to back up and try again. It's highly annoying and I hope it's going to be fixed.

                      1. It is consistantly happening to me since yesterday on the site. The blank page thing. It took me 9 tries to get this topic up.

                        1. Really, really bad for me today. Firefox with WinXP. Seems like www.chow.com will display, but most other pages won't. Five refreshes later for one post - still nothing. Problems come and go (obviously, this thread displayed for me), but I'm getting blank pages over 75% of the time.

                          Sigh. Sure wish the developers would test BEFORE rollout....

                          Anne

                          P.S. [EDITED TO ADD]
                          Also, since last night, it's REALLY REALLY slow. A new thread "spun" for over 5 minutes, and never finished. My post eventually showed up (on the wine board), but my later edit (made in IE6 because FF was blank) didn't take, even though it appeared to be made.

                          1. Since about 3am last night. It way worse right now 1:30 FL time that it has been all morning.

                            Almost every other click.

                            1. The site seems to be behaving itself now - thanks to the techs for sorting it out.

                              1 Reply
                              1. re: BobB

                                And here it is at this almost late hour and I can actually post a reply!
                                Bravo, to whomever got it to go.....

                              2. All fine on this end.

                                1. It's 9:20 p.m. Eastern and it just happened again. Obviously, I'm back on (and hope everyone else is, too), but there was about 15 minutes of no Chowhound. Happened to me yesterday as well.

                                  1. It was fine, still blank pages and not loading. All other pages work fine. Same as earlier but even more issues.

                                    1. Good morning and happy spring! Happened again today about 9:25 - 9:35 a.m. Eastern.

                                      6 Replies
                                      1. re: kattyeyes

                                        Yeah, I was blocked from getting ANYTHING - had these two messages:

                                        An error occurred while processing your request.

                                        Reference #97.247e434d.1237555158.c090f02

                                        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                                        An error occurred while processing your request.

                                        Reference #97.1c411208.1237555204.b566e

                                        1. re: LindaWhit

                                          I get no specific message--just that generic "Internet Explorer cannot display this page. The web site may be currently unavailable or experiencing problems." (paraphrase)

                                          1. re: kattyeyes

                                            Ahh - I'm using Firefox. Got a "retry" button when it couldn't connect the first time, and then those two messages above when I hit the refresh.

                                            1. re: LindaWhit

                                              I use Firefox and get just a blank page. No message, just a white page. Same thing. But much better. I was on at 7 and no issues. Now at work at 1030 and a couple of issues, but nearly as bad.

                                              1. re: kchurchill5

                                                So far, no more white pages, at least tonight. However, as per another thread, I cannot post about 75% of the time. I leave it chugging for half an hour, and no progress. IE 7 is also frozen and only an end to the Process will clear it. It does seem that a few of these actually post, as a restart of IE does show them, though not always at first. Some posts seem to "pop up," while I'm in a thread. The whole screen (of replies) will jump, and then my post from the previous hour will appear!

                                                Even a Logout and then Login (as someone suggested in my thread) did not work. Logout went perfectly, but Login never "took." After 30 mins. I gave up and checked other fora. All worked 100%.

                                                Hunt

                                                1. re: Bill Hunt

                                                  So far so good here, even posting.

                                      2. Another 20 minute whiteout just ended.

                                        1. Horrible last night again and early this am, but seems ok right now. 11 am in FL

                                          1. I've been getting whiteouts, as well as "oops, there's been a small problem", nearly every time I try to open chowhound.

                                            7 Replies
                                            1. re: vvvindaloo

                                              It was very bad when first signing on this morning. Would not sign on - just going around and around and... and finally a white screen a few times with no sign on and finally I did a hard reboot and then I could sign on. No clue if that reboot did something or it was all in the coincidental timing.

                                              Jacquilynne, any word from the techies over in Engineering about a cause or solution?

                                              1. re: Servorg

                                                My connection at home was fine this morning (about 7am EDT and just did a quick scan of my MY CHOW page - no reading any particular posts) and again here at work...using Firefox both times.

                                                1. re: Servorg

                                                  Engineering has been working on the issues all weekend, but there are still periodic outages.

                                                  1. re: Jacquilynne

                                                    Thanks for the update, J. Do you still want "reports from the field" or do the engineers have enough data of the anomolies for their purposes?

                                                    1. re: Jacquilynne

                                                      Jacquilynn

                                                      Could you put at post at the top with updates to the system (eg we're experiencing problems please expect the following issues. We are working on a resolution and expect to be fully functional by . . .) and keep it updated? This way, we can understand the issue is with the site and not our computers and know when to return and start dis'ing each other again.

                                                      BTW - from previous posts around this issue, it seems as if there is a QA issue around upgrades. Without understanding the technical environment you're working with, it does seem that a tad more testing would make everyone's lives easier.

                                                      1. re: alwayscooking

                                                        I don't have the information you're asking for. Engineering has been working on these problems throughout the weekend, but haven't suggested a time when they might be fully resolved, nor do I expect that they will announce a timeline.

                                                        1. re: Jacquilynne

                                                          Jacquilynn-

                                                          Nothing about you and I'm not sure who 'Engineering' is but someone should know the issue and ETA - unless the team is learning as they go [shudder]. After running global web services for a Fortune 100 for more than 10 years, I've been through a number of upgrades and it doesn't need to be this rocky.

                                                          Good luck.

                                                2. Fine this am, but last night was terrible around 10-12

                                                  1. Arrrgggghhh - CH has been VERY wonky today - around noon, it got VERY bad.

                                                    Tried to post a response on a Food Media thread, and the little circly thingie went round and round, as if it was never going to post. Quit out of CH; tried to get back in and got either error messages OR the blank page.

                                                    Finally when I'm back in now, I see my post is showing up on that Food Media thread.

                                                    2 Replies
                                                    1. re: LindaWhit

                                                      Just like in the "Wizard of Oz" when the man behind the curtain (the CH Engineering staff perhaps?) starts pulling levers and pushing buttons a wave of "non connectivity" seems to strike CH like a bolt of lightening.

                                                      1. re: Servorg

                                                        And the Wizard is really SUCH a nice person. Just gums up the works at times. :-)

                                                    2. From 11-2 horrible. Same problems, blank, server errors, you name it.

                                                      3 Replies
                                                      1. re: kchurchill5

                                                        Twice today (about 7:30 AM and then about 3:30 PM) I couldn't connect with any of the CH boards for about 30 minutes or so each time. Timing out/blank white screens/and every other error message mentioned here popped up during the attempts to connect. Every other site I tried connected almost instantly. So it is CH without any doubt that is the issue here.

                                                        1. re: Servorg

                                                          Yep, I couldn't get in for nearly 45 minutes this afternoon. Also note that I had to login today.

                                                          1. re: Melanie Wong

                                                            Same here but this am, then late today around 8. Blank or just an error page. Also, I had to login as well.

                                                      2. Since 6am. www.chow.com doesn't but able to go to chowhound. Also, many blank page errors again.

                                                        3 Replies
                                                        1. re: kchurchill5

                                                          Ditto. Getting application error, but can click on through to chowhound.

                                                          1. re: Lixer

                                                            I've paged out our Engineering team to look at this.

                                                          2. re: kchurchill5

                                                            I guess that I have been fortunate, as CH has been good, since 04-01-09 for me. Though I have complained, things seem back to normal for me.

                                                            IE 7

                                                            Hunt

                                                          3. This seems to be happening at roughly six hour intervals (give or take) and lasts from 10 minutes to 35 minutes each time.

                                                            3 Replies
                                                            1. re: hannaone

                                                              www.chow.com still won't come up. but chowhound seems ok

                                                              1. re: kchurchill5

                                                                both are working fine for me at the moment

                                                                1. re: Servorg

                                                                  Me too right now, not 1 hour ago. But ok at the moment.

                                                            2. Spoke way too soon!! error after error, sign in blank page error messages, you name it.

                                                              1. In the last hour, I've hit on more than 5 instances of blank pages and application errors. Grrrr, just as we're headed into the weekend.