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No McNuggets? - 911 Call

  • jfood Mar 4, 2009 03:54 AM
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You can not make this stuff up.

http://consumerist.com/5163862/woman-...

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  1. I get the same way if I don't get my nuggets!

    1. >You can not make this stuff up.
      >
      also known as "Is it The Onion, or is it Real?"

      1. I'm not trying to be a smart alec here - I really have no idea. If someone on the street stole money from me, the correct action would be to call the police, no matter how trivial an amount. In this case, because it is a business, that option was no longer correct? Why not? What if it had been $100 worth of missing chicken nuggets? It is possible that the employee was doing this to everyone who ordered chicken nuggets, canceling the sale in the POS, and pocketing the money. Similarly to drive through employees who pocket the cash when the customer provides exact change by canceling the transaction. Only in this case, the employee was stealing from the customer rather than embezzling. So the police won't do anything? (I do agree that three calls was a bit excessive...)

        12 Replies
        1. re: evewitch

          Yes call the Police. 9-1-1 is not the police.

          DT

          1. re: Davwud

            Davwud,

            while I agree with your assessment, how the police are contacted varies by area. In my neck of the woods, you do call 911, and the dispatcher on the other end of the line asks you first if this is an emergency.....if not after your response, they direct you to the appropriate municipality police you are in to make the report or complaint. The days of asking the operator to connect you with the police are long over.

            1. re: fourunder

              Correct. I felt sorry for the woman making the complaint. The police in my area seem to respond with a great deal of courtesy even to trivial complaints. I called 911 recently about a scary electrical problem. Two firemen and a police offficer showed up promptly, assessed the situation, and left, saying they were glad I called for my peace of mind and safety.

              1. re: neverlate

                Okay, the fact that some people do have to call 9-1-1 in some areas not withstanding, there's a difference between not getting your McNuggets and the possibility of your house burning down. I'm sure you'll agree.

                The fact that she's been charged with misuse of 9-1-1is a pretty clear indicator that in her case 9-1-1 is for emergencies only.

                DT

                1. re: Davwud

                  She felt that she was robbed because she didn't get her money back. She felt like a victim of a crime.

                  1. re: neverlate

                    Absolutely. It was not just a case of NOT getting the McNuggets. It was the feeling of being jerked around by the Mickey D folks. They were out, neglected to tell her after she placed her order, took her money and then refused a refund.

                  2. re: Davwud

                    This is not a trivial issue...it is very serious and a crime.911 is emergency only ...period.Every police station (and fire dept, ambulance service,etc.) has a non emergency number. I have lived in a big cities and small Podunk towns it is always the same.

                    1. re: LaLa

                      Thank you. Someone with some sense.

                      DT

                2. re: fourunder

                  In a lot of places, if you need an officer to appear, you are directed to call 9-1-1. I've personally experienced this several times; I call the non-emergency number for the police and am re-directed to call 9-1-1 to have an officer dispatched.

                  I'm sure this woman was told the same if that is the policy in her area. The media is simply picking up and reporting on the issue without providing full details.

                  1. re: Dee S

                    Except she is being charged for abusing 911...

                    1. re: bubbles4me

                      Which only means that in HER jurisdiction it is considered inappropriate to call 911 repeatedly for the theft of $1. Would she face charges if she had only called once? My guess is no. In some communities the police probably would have responded to the call, if only prevent a larger disturbance. In others they may have even filed a police report, who knows...

                      We've been through a similar conversation before re. when it is or isn't appropriate to call the police or use 911. Every community is different, every person's experience with contacting the police is different.

                      1. re: mpjmph

                        Probably the reason she called 911 three times is because the 911 dispatcher determined that the call was somewhere between a crackpot -nuisance -lowest priority and nobody was in a rush to respond, and finally did just to bust her. She'll pay a "stupid tax" in court and hopefully learn a lesson.
                        The deployment of life saving equipment with lights and sirens poses hazards to personnel and the public, as she will learn from a judge.

            2. Ah, the ole "bait and switch" ! A similar article about the incident in my local paper gave me my only chuckle this morning. My guess is that McD's will initiate a mechanism to allow cash refunds when an item has been paid for but it's not in the building. If they knew it was not in the building, why did they let her order/pay for it?
              I give her partial credit for being such a fiercely loyal McNuggetteer (just the ability to be loyal to something), but she flunks the "does not play well with others" kindergarten scorecard.

              1. <Hysterical giggle followed by contented sigh>

                Ahh.... I've missed the Interweb these last 9 days....

                Indeed, it is very hard to make this stuff up.

                1. The funnier thing I think is the people in the comments area trying to justify this.

                  DT

                  7 Replies
                  1. re: Davwud

                    if we're focusing on auxiliary amusing details, it's hilarious how amazingly
                    badly written one of the stories is:
                    http://www.tcpalm.com/news/2009/mar/0...

                    See e.g. the paragraph toward the end about the history and theory and practice of
                    the chicken mcnugget ... where did that come from?

                    1. re: psb

                      Interesting. So she did not call 911 because the McDonald's was out of McNuggets but because they were trying to rip her off. Taking her money without informing her they were out, then refusing to refund her money.

                      1. re: psb

                        You mean this one??

                        "McNuggets, introduced to the McDonald’s national menu in 1983, are sold in more than 100 countries and often are dunked in barbecue or hot mustard sauce. Goodman’s 10-piece selection has 460 calories and 29 grams of fat." ??

                        I'd like to know what that all has to do with the incident.

                        DT

                        1. re: Davwud

                          yes, that paragraph. but the article over all is written in kind of an
                          unbelievable manner. see also this para:

                          >The cashier told police she offered Goodman, of the 2400 block of
                          >South 25th Street, a larger portion of food for the same price to make
                          >up for it, but said Goodman got “irate,” the report states.
                          >

                          at some point i thought the reporter was going to compare the calorie
                          content of the mcnugget order and the counteroffer to assess the
                          reasonableness of the substitution :-)

                        2. re: psb

                          In the voter poll that follows that article, 24% of respondents so far would have done the same thing! And this a Palm Beach County publication - rich, smart people!
                          Presumably most of those responses were tongue-in-cheek. Amusing, though.

                          1. re: Veggo

                            Palm Beach - rich, smart people? After Bernie Madoff, maybe not so smart, and certainly not so rich!

                            1. re: KevinB

                              LOL! Well said, Kevin.

                      2. Was this Reno 911 by any chance?

                        http://www.comedycentral.com/shows/re...

                        1. I've heard the actual complaint and was told it was in Yonkers, NY, but alas, I realize that was not ture. Here's the thing if you've heard it. She doesn't make three calls. She calls 911 and then gets transfered to someone who obviously didn't care to hear her complaint. She calls back and then they tell her a patrolman is on his way.

                          I thought this was funny the first time I heard it, but then, when I thought about it later, I was pretty upset by it. If I went into a store and bought three items and they handed me two and told me they were out of the third and I had to pick an alternative, I would ask for my money back. If then I was told I couldn't have my money back, I definitely would have asked to speak to a manager. If the manager told me they weren't going to give me my money back and to pick somehting else, I would have called the police. Obviously, the fact this was over McNuggets and not a high priced item makes for obvious humor, but seriously, in this economy people are very frugal. To have a well known and somewhat trusted business deny you a refund for something they failed to provide deserves a call to the police for immediate action. If I need immediate results from police, fire or paramedics I would call 911. If I was to walk away and then call the police and asked them to get to it when they could, I would be giving in to the sellers demands and would either be given something I didn't want or not get my money back.

                          This issue isn't about McNuggets, it's about a person's right to have their money refunded when said product or service is unavailable. The person who refused the refund should have been charged with something and should have been made to pay any fine that the caller received due to calling 911 for what was deemed a non-emergency.

                          5 Replies
                          1. re: jhopp217

                            "The person who refused the refund should have been charged with something and should have been made to pay any fine that the caller received due to calling 911 for what was deemed a non-emergency."

                            Huh???

                            It's not an emergency. Plain and simple. 9-1-1 is for emergencies and being scammed for $2 is not an emergency.

                            I fully agree that there's no excuse for the McD's employee's behaviour but to call 9-1-1 over a petty incident is just plain stupid.

                            So how would you feel if the 9-1-1 operator was tied up with this person and you needed to get through because of a genuine emergency. Something like, oh, your house was on fire?? Something where every second counts??

                            It comes down to this. She should not have called 9-1-1 for this and is being charged accordingly.

                            DT

                            1. re: Davwud

                              Let me also add how useless 911 would be if people used it as a first resort every time a store refused to give them a valid refund! It's not that challenging to call information and get connected to the police station's non-emergency number. The reality of the matter is that sending out 1-2 policemen to investigate $2 fraud is a wildly inefficient use of the police force, especially in this economy where finances are tight and everyone is cutting back.

                              1. re: queencru

                                Off topic, but in regards to the ineffectiveness of 911 if everyone called it when they wanted the police, the same applies to people who run to the emergency room when they have a cold, instead of going to their doctor.

                                There were proper channels to go through, and if she felt threatened, by all means call 911. Got a complaint, call the cops.

                              2. re: Davwud

                                Yes, 9-11 is not for customer services. I would have called McDonald headquarters, and videotaped the whole thing for youtube. But. it's not a life threatening emergency. How much did this 911 call cost us taxpayers? Has McDonals responded to this whole thing?

                                1. re: chowser

                                  My understanding is that they've apologized to the customer, said that she should have been given a refund (despite what the person behind the counter said). Not sure whether they were giving her free food or what.

                            2. The story, as I understand it, is that the woman ordered and paid, was told there were no chicken nuggets, and when she asked for a refund, was told they couldn't give her her money back. That's when she called the police: when the store refused to give her back her money. I hate to say it, but my husband wouldn't have been a model citizen in the same situation - it's the principle of the thing.....

                              2 Replies
                              1. re: jeanmarieok

                                She did not call the police. She called 9-1-1. There's a difference.

                                DT

                                1. re: jeanmarieok

                                  The principle? Puuullleeezzzz. I simply cannot believe people are defending this woman! 9-1-1 for chicken nuggets. yeah, real principled.

                                2. I was reading about McDonald's apology and the citation the woman received for the three calls to 911 and it's interesting how the media has covered this.. They describe her as being in a "rage" "having a meltdown" and "irate." I listened to the recording again and she sounds calm as can be and definitely seemed as though she thought she was doing the right thing. All three callers answer "911, police, fire or ambulance" and she asked for police. She gave calmly gave the location and gave reference points to make it easier for police to respond. Not one of the three dispatchers explained to her that she should have called the local police and not 911. Also, there is no report of the time between these calls. I think the worst part of this is that the media is using a mug shot from years ago as their picture on the news. McDonald's has said that they will refund the woman's money and give her a free meal on top of it. I am also sure they haven't presseed any charges...not that there are any.

                                  Here's my question. If she had put $5 on the counter and someone grabbed it and ran out. Who should she have called? That's basically what was happening in her mind. Someone was stealing her money. While knowing when and whhen not to call 911 is important, I dont think it was aa horrible a situation as it sounds.

                                  3 Replies
                                  1. re: jhopp217

                                    Answer to your question.

                                    If someone stole $5 and ran jfood would NOT call 911. He would call the non-emergency number. That is NOT what 911 is for.

                                    That's the point. A full blown investigation over nuggets, your kidding.

                                    This is a call to McD's not the police.

                                    Here's another answer - suppose she bought the MCnuggets and the charge was $3. She gives the cashier a $5 and the cashier gives her $3 as change. Cashier notices the mistake and asks for $1 back, customer refuses. Should McD call 911?

                                    1. re: jfood

                                      It all depends on the town... For the hypothetical situation you present in my town the McD's employee probably would call 911 (in fact, I have seen similar situations in the police blotter) and the police would respond, business as usual. We don't have a non-emergency number for police dispatch. You can call the police station for information (i.e. the next community watch meeting) but if you call the police station b/c you need an officer to respond to a non-emergent situation, they will direct you to call 911 and state that it is not an emergency but you need a squad car dispatched.

                                    2. re: jhopp217

                                      Good points. And as mentioned earlier, calling for police help varies it seems on where one is. In NYC, good luck if you call your local precinct. Unless they hear it from a 911 dispatcher they'll arrive well after they've stopped for their coffe and doughnuts somewhere. No one is calling for an investigation. It is not about the McNuggets - it's about the way in which she poorly treated by McDonald's and subsequent mass media slam. There are plenty of anal fast food employees who would be oh so quick to call the cops. Could the woman have handled the situation better and in a different way? Of course.