Bathroom Attendants
I am curious how others on Chowhound feel about being confronted by a bathroom attendant in a nice restaurant handing you a towel (with the obvious expectation of a tip).
Personally I find it very irritating for several reasons. First, I know I may be unusual but I do not always take my purse into the bathroom. While I do not like being coerced into tipping an attendant for doing something I would much rather do myself (such as getting a towel) I also do not like not giving the attendant anything. Therefore it becomes an awkward situation for me. (Though I usually compensate by returning to the bathroom later so I can tip).
Second I just find it so unnecessary. I suppose I can understand that in a 5 star restaurant some may expect the continual pampering. However, I have experienced the unexpected bathroom attendants in nice, but definitely not 5 star establishments. I just don't see any reason for it unless the restaurant has no other place to put an employee.
Third, it is becoming more of a special treat for many of us who love to eat out but cannot afford to because of the economy. At least for myself, I would be less likely to return to a restaurant knowing I would have to tip an attendant in the bathroom. (I know- are a few bucks really worth crossing off a good restaurant off my list? Probably not. But it is a huge turn-off.)
Just as a side note, the one time I did feel the opposite was at a drag-queen restaurant in manhattan a few years ago- there was a drag queen bathroom attendant in the ladies room! :} (That was worth a big tip! :} )
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I never go into the bathroom with my purse, and I think the attendant would realize that I'm not holding something that holds money and therefore should not be expecting a tip.
If I happen to be with my purse, I might say something like, "Oh" as in "oh, I didn't expect you, and I'm not going to stop everything to look through my purse to see if I can dig for a $1 bill."
If I go a couple of times... as I can drink many iced teas, sure, I'll give something on one of my trips. In general, I think it's another way to get more of my money... plus I feel bad for them... ahem, sometimes it doesn't smell so good!
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It's unsanitary. I don't like people touching the towel that I am about to dry my just-washed hands with.
I don't have much of a problem with bathroom attendants in 5-star places.
But it's quite annoying to encounter them in the bathrooms of dim sum halls, particularly when those bathrooms are not very posh or very clean.›2 Replies-
re: racer x
They may not be posh or clean -- but the odds are you're not having to wait for several gender confused people to relieve their.. uhm "tension" (and leave drippy evidence of said activities) before you can use the toilet. So it's at least a plus to be able to use the restroom for the purpose for which it was originally intended.
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Tipping the attendant makes sense to me (previous poster made a good comparison to hotel maids) but I have a personal issue with their presence at times. The subject of GI illness was mentioned and I too will wait for the bathroom to be empty to "go" if I have a problem. Yes, I wait for the coast to be clear at work as well...
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I'm never without at least $25 in one dollar bills when I leave my home.
It's all used for tips.
I believe everyone deserves to make a living but I make the decision when/where I tip.
I don't like it when people are in my face about it....I tip in the lady's room when the woman attendant is quiet and leaves me alone. It really depends on the situation.
BTW...in Los Angeles I've been to several restrooms, with an attendant in place, that are undesirable when it comes to cleanliness. -
On some level, I find this thread to be hilarious. I don't mean this to be an insult to all the bathroom attendants out there, but I rarely give them more than a quick thought if I encounter them. If I happen to have my purse w/me and I used something in their basket of goodies or they hand me a towel, I tip them. If all they do is to sit there and I help myself to a towel, I don't tip them. To equate them w/homeless people squatting and asking for tips is beyond strange, but whatev, to each his or her own. They're doing a job, just like everyone else, and as someone pointed out, I am very grateful not to have to work as a bathroom attendant. As for comments on not being able to, um, release oneself if there is an attendant around, what do you do at work? Or anywhere where you use public bathrooms? Seriously, I think they're like doctors in that they've seen it all and heard it all--nothing fazes them. Personally, I appreciate going to public bathrooms where there are no "surprises" in stalls, the sinks are kept clean and there is not a mini flood on the floor by the sinks, and the toilet tissue never runs out. It's like public bathroom nirvana, and if a bathroom attendant can see to all that, bring them on!
On a side note, I have a relative who works as a housekeeper at a very posh hotel in NYC--and oh, the stories she can tell about very prominent people and their hygenic habits!
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re: gloriousfood
Ha! I bet.
One pattern that I find interesting in this thread is the number of women who don't take their purses with them to the ladies. I always do, and I suppose it's habit, but I also live in a huge city and some of it is security. Purses disappear EVERYWHERE regardless of the level of establishment and NOTHING ruins everyone's night like that. Of course I can also then politely make a call if I need to, but I also usually comb my hair or something else. So I'm surprised at the number of you who say you don't.In a similar vein, do you tip coat check people? The car valet?
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re: Whosyerkitty
Yes, I tip coat-check people, and if I knew how to drive, I'd tip the car valet too! I'm not talking about mega bucks here--seriously, if I can afford to eat out, I can afford to tip a dollar here and there! I come from a very humble background where family members worked in similar positions, so I know how a little goes a long way.
How 'bout you?
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re: BobB
Well, this is Chicago. Often valets are vendors and not resto employees and allegedly they have an 'arrangement' with the cops in a congested area to park wherever. If your car DOES get ticketed, they'll throw it away. You then get a copy by mail and you need to remember that you were at such and such at a particular time. Probably more people pay them than not, but saying you gave your car to a valet when the ticket was issued is apparently not a valid defense if you fight it. As far as reimbursement goes, I'd HOPE the resto or valet company would reimburse for good faith, but you'd have to have something proving you were there at that time, too.
Maybe this too is a lesson to save all your receipts. LOL...
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re: Whosyerkitty
When I go out, my husband is my purse. He holds my ID and lipstick, and that's all I really need when we're out (blotting with TP when necessary). Having had my purse stolen on 2 occasions (aged 12 or 14 and 32), and lost once when I was very drunk (23?), so I won't carry one to most events. Even in NO during Mardi Gras, I found a way to keep my necessities (ID, credit card, cash, and lipstick) in my decolletage. When younger and frequenting clubs, I would keep my housekey and cab fare in the cutlet section of the bra.
And I do tip, including keeping extra dollar bills in the ashtray of the car for valet, petrol attendants (NJ), etc.
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We have a Market Days event in Tallahassee, FL as a fund raiser for the local Museum with over 350 vendors at the country fairgrounds. All of the restrooms have attendants collecting donations for the cause. Running into this before has always bothered me. This time, it did not.
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I don't think I'm THAT old, but bathroom attendants were not uncommon in my childhood in the 1960s and early 70s. I see them less often now. I see no harm. They are their to keep the restroom clean and stocked and they do a good job.. I appreciate it and do not mind leaving a tip.
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I thank my lucky stars that I am in a position that I don't have to listen to the sounds and smell the smells of a bunch of overindulged diners in order to make a living. And then I gladly give them a buck, knowing that they appreciate it and I can feel that I did a bit to help out someone who has to sit in a bathroom (and not their own) for 1/3 of their waking hours. (yes, I'll admit it, I get a moment of feeling good about myself for tipping in unexpected situations).
Also, bathrooms are always much cleaner when there are attendants.
And finally, no one should assume that an attendant expects a tip or would be upset if you didn't tip. If ever there were a group of people who I would characterize as feeling unentitled (yes, this is based on cursory observations, though I've eaten in probably 100 places with attendants due to travel, so I do have some exposure to them)., it would be the average bathroom attendant. When I've thanked them, they have always been gracious and respectful and even a bit deferential. Tough to get irritated at that. You can flame me for making a gross overgeneralization, but in my personal experience, that's how it's always been.
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re: Cachetes
"And finally, no one should assume that an attendant expects a tip or would be upset if you didn't tip."
I don't assume it. But I went to a club in Manhattan recently, and there were three attendants in the ladies room. They had posted at least 20 signs proclaiming that they work only for tips, and they need the money, and you have it, because there you are at a club, which has a cover charge, and pricey drinks, so tip, why don't you, you cheap bastard. I'm paraphrasing. Slightly. So! 1) yes, they expect a tip and 2) they are upset when they don't get one.
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re: small h
Okay, I'll grant you that one. In that case, it's so obnoxious I'd be tempted to not tip. Perhaps it's because a lot of my experience is abroad, and the bathroom attendants are uniformly unobtrusive. Thus, when I've run into it in the US, it doesn't phase me.
So did you tip the ones at the club???
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re: Cachetes
I didn't tip, partly because I objected to the obnoxiousness, and partly because I am indeed a cheap bastard(ess?). Abroad I mostly run into ladies selling toilet paper, and I'm perfectly willing to cash out for that. If I can't get it together to bring my own, I deserve to have to buy it. I'll pay for my lack of self-sufficiency. I won't pay to support an industry of dubious usefulness, just because it's there.
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I've seen this as a common practise in certain places in the US, and very common at touristy places outside of the US (basically, you're paying for toilet paper, usually from a 5 year old, not maintenance, and if you go inside, will be happy to have had some since the rolls are all empty).
In the US, I've learned to deal with it. I rarely take my purse with me to the restroom and usually use it a second time before leaving, with a tip after an initial apology. In clubs, the attendants can be handy if something breaks or splits, or you've realised that your breath is awful.
A dollar for a mint is definitely worth it (if things are well stocked, it's paid for by the attendant). I don't need it, but the attendants have come in handy when I've needed a mint, needle and thread/tape/stapler when a hem has fallen.
And not to be rude, but anyone who has issues with other people in a public restroom would probably have issues even if an attendant weren't there.
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It's very common in Asia, they're not there to make money but to ensure the bathroom is clean. In HK, many malls will have attendants. I usually just smile and say thank you. I never did provide any tip. Perhaps I should but my thought is they are there to maintain the facilities not to keep me happy.
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re: BobB
full time employees of the supermarkets make some decent (not good) money and usually have benefits. Part-timers also make okay money. restroom attendants, like servers, don't receive a decent base pay.
It's like arguing that because you're opposed to tipping that you shouldn't tip servers (which plenty of people argue and follow through upon).
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re: karmalaw
I'm not opposed to tipping, I just don't think that KT's argument that you should tip because something makes you happy holds water. As you say, it has more to do with whether their pay level is based on the assumption that they will get tips. In the Hong Kong example gourmet wife refers to - specifically in a mall - the attendants are probably paid the same kind of wage as other menial non-tipped workers.
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re: karmalaw
Karmalaw, I understand your point. But I think you misunderstood what BobB was trying to get at. Just like it's in the overhead for supermarkets to maintain shelves and clean aisles, it seems that we don't make the same assumptions for restaurants and feel like we need to rely on the attendants.
I've been to different types of restaurants over the years and have encountered bathroom attendants in some of them. Personally, I'm not crazy about it because I generally don't have my wallet with me in the bathroom. And even if I did, I may not necessarily have small bills or change with me. I don't want to short the attendants, but unfortunately I probably do at times because I don't bring my purse or have small bills.
And a friend of mine once brought up a really good point about bathroom attendants. He once went to the bathroom because he really had terrible stomach cramps. Unfortunately, there was a bathroom attendant and he felt like he didn't have the liberty to really "let go." So he was not really able to relieve himself in the way he would have liked to. And he felt super embarrassed leaving his stall and facing the attendant. He wanted some privacy in the bathroom and couldn't get it.
I think attendants are really useful when it comes to preventing certain activities in bathrooms like drug use and sex (I'm thinking this is probably a bigger deal in clubs than in restaurants, but stuff happens everywhere). But when it comes to cleaning and keeping the bathroom well stocked, I think the onus should really fall on the restaurant.
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re: neverlate
It's not about money, it's embarrassing. Imagine the worst diarrhea you've had. Now imagine you have that pretty much all the time. Some of us live with GI illnesses, we don't want someone in there, especially someone waiting on us who won't leave. Other people come and go but someone standing in there waiting on you, I mean, that's just ew.
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re: Miss Needle
I'm not comfortable with the audience aspect either.. but, it's a cultural thing: in other cultures things are often less "prim" -- so I just decide that the attendant has see/heard/smelled it all before me.
Don't misunderstand: do I like that there need to be attendants? No. But I'm not going to penalize the person -- I'd rather part with some change or a dollar (more if I'm flush and the attendant has in some way struck a chord) than be mean to someone in a menial job.
I make it a habit to be polite to those people doing the work that I'm glad I don't have to do.
I've found it pays off in pleasantly unusual ways... like the time in the amazon when everyone was sweltering in a 100+ degree high humidity dustbowl of a port town (Puerto Maldonado, Peru) and I was enjoying the only form of air conditioning around: riding on the back of a motorcycle being driven by one of the kitchen staff at the lodge where I'd been staying: not only did he drive me around for hours and keep me from melting, but he took me to eat at a restaurant I'd never have found myself in an area where tourists didn't frequent, he also took me out to the farm where he resided with his wife, children, and grandchildren. The same fellow tourists (one of whom had even chided me for "being friendly with the help") spent most of the 6 hours until our flight out sitting on sidewalk (because everything was closed for hours for siesta).
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I've been in lower end sports bars that had them. I'm not spending that much in the bar to begin with, so I don't see why I should need to tip the bathroom attendant. I appreciate them when I go to a show, but I think that bathrooms get so hectic during the intermissions and before the show that they're needed to make sure everything is stocked when it's most needed.
I've been to a few abroad where the women actually yelled at me for not giving a substantial enough tip. A lot of times I bring my own toilet paper so I don't have to pay anyone for it.
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I just say "no thanks, I'll get it myself". If they force me to go through them, I won't give them anything as I had no intention of receiving their service in the first place - it is akin to the homeless people that would wash your car window and then demand money.
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re: laguera
No, I really do view them as the same sort of folks. If I go into a bathroom, I have no problem properly cleaning up after myself and managing my own issues - I don't need some dude standing there waiting on me ... as such, they're providing a service that I didn't request.
To go along with your statement though, suppose your waiter brought out a dish that you didn't order - would you feel obligated to pay for it?
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re: jgg13
your analogy is off: the bathroom attendant isn't just cleaning up after YOU, he's cleaning up after the cretin before you -- so you don't have to go in and deal with another person's mess. He's not bringing you a product you didn't order, he's providing a service that comes with the premises.
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re: jgg13
Yeah, and what about them waiters, huh? I'm perfectly capable of carrying my own plate of food and pouring my own wine, thankyouverymuch. I didn't ask anyone to pour my wine, and I look down upon them with the same hatred that I direct at the homeless.
(For the irony-impaired, please flip irony switch and reread)
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re: laguera
Not around here... there are some places where people will offer to keep the bathroom decent and roust out the druggies and the horny kids if they can keep the tip money -- but they're not paid by the restaurant at all. In some places, in fact, the management may not know about it until they've set up shop in there for a couple of hours and someone mentions it or someone from management goes to pee.
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re: Das Ubergeek
This is too weird.
They are NOT like street peeps who clean your windows. That's a bit derogatory. It's an extra touch of service that the management of the establishment feels is warranted. Besides, the guy cleaning the windows could be robbing you. At least he's making an effort.And in that vein, what kind of RESTAURANT attracts druggies and horny kids to the point that's it's problematic? Where are YOU going?
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re: Whosyerkitty
Who said bathroom attendants were limited to restaurants? Bars are famous for having them -- and they are not, in LA, typically employees of the restaurant/bar/whatever. In higher-end restaurants I'm sure they are, but I don't make a habit of going to higher-end restaurants.
How do I know? I've asked. Club Sugar in Santa Monica had them at one point and they were merely tolerated by the management because they kept the misdeeds in the gents' to a screaming minimum.
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re: Whosyerkitty
What no one seems to want to acknowledge is that the attendants in many places (high end included) ARE security. Those lovely granite counters in upscale restrooms make a great surface for a quick snort, and the privacy to transact business away from prying eyes. If a place is known to be hospitable to drug use or sales the property can be seized. Of course I've heard of places where the attendant was the one dealing... but thats a whole other issue.
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Actually, I feel sorry for anyone who needs money so badly that they're willing to work in a bathroom all night cleaning, trying to be helpful, listening to all that they have to listen to, smell all that they have to smell, and then get attitude from most of the patrons who are eating what is surely to the attendant, an expensive meal.
I always tip them -- and thank the universe that I am not standing in their shoes.
Sorry you're "irritated" -- but I think the irritation is best directed to the management who hired them and not the person who just listened to you use the bathroom.
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re: karmalaw
In many parts of the world, this is a job that is given to people who cannot sustain more vigorous work. It enables them to be paid for a modicum of labor and maintain a sense of dignity rather than accept charity as such. It is a kind of social contract position. Americans, under the illusion that our culture has no need for such positions, naturally feel tension when confronted with possible evidence to the contrary.
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re: Karl S
That's a fascinating take on this. I'm reminded of the one time I was lucky enough to travel to South Korea; I remember seeing what I considered to be "elderly" men and women doing low-impact landscaping work out.
Given how many people are being laid off right now, whatever we can do to keep people employed is fine by me. But attendants still make me a bit uncomfortable.
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re: Whosyerkitty
most of them "seed" the tip jar with their own money so it looks like people are tipping. In most places that I have been, the attendants have been immigrants (I sometimes take the time to speak with them -- in one case it was a woman who was trying to make money to support the 6 children she'd left back in Haiti) with few other employment opportunities due to lack of english language and lack of trained skills (other than maid or shrimp cleaner or whatever else no one else really wants to do that doesn't pay sufficient for the level of work required).
Oh, and in those same upscale places there are an inordinate number of people who are "irritated" and don't tip.
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re: karmalaw
For a lot of these attendants it's a second or third job of the day because they can't make enough in their other low-paying jobs to support themselves and their loved ones. You can look down on them if you choose, or maybe shift your perception a little bit -- they are heroes to their extended families.
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My first job, so many years ago I can hardly believe I remember this, was working at an ice rink. At the end of the skating session we had to clean the restrooms. it was the first time I had ever been in a ladies room and I was astounded by the mess in there. Paper Towels, Paper Seat Covers, unrolled spools of toilet paper, toilet tissues... it looked like there had been a paper blizzard in there. Sure, in the men's room there were the cigarette butts in the urinals, but no where near the devastation of the ladies room. Literally 3-4 pounds of paper were swept out of there twice a day.
With today's need to suppress graffiti, smoking, drug deals, and drug use in restrooms (and who knows what else) it doesn't surprise me that there are attendants. I doubt many of them are there primarily to hand out towels.
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I like bathroom attendants, because the facitlities are so much cleaner. If I haven't brought my purse for my first trip to the loo, I'll bring it for the second trip, because it's worth the stop before I leave. And since they usually have a swish of mouthwash available for me, it's well worth the buck or two for fresh minty breath.
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The only places I've encountered restroom attendants have been at the Forbidden City in Beijing (in 1991), South of the Border in South Carolina, and the North Carolina State Fair. In every case I was incredibly grateful for their presence as the facilities would probably have been disgusting without them. My mom tipped in China (I was 8...) in both other cases I didn't tip the first time b/c I didn't have cash on me, but have remembered to have a few dollars for subsequent visits.
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re: mpjmph
I like them. It's kind of an old fashioned touch of service. Kind of like the rare elevator operator you see anymore. They come in handy if you need a pin, a sanitary item, lotion, hair spray, a nail file, etc. A tip is common practice whether you like it or not, just like your cab driver and your hairdresser and your server and the guy who shovels for you.
They're also not all that common anymore, although I have seen them in clubs. They ARE really handy there.
When I was a little girl my mom took me to the Palmer House for lunch over the holidays. I was just old enough to go to the restroom by myself IN THOSE DAYS. She gave me two quarters (this was in the last century) and said that that there would be a lady in there that would hand me a towel (in those days a real hand towel) and to give her the money. So I thought drying your hands at the Palmer House cost you fifty cents.
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re: mpjmph
I've also experienced this in Europe but because I knew prior to going that this is part of the culture it never bothered me. However, unless American culture is experiencing a bathroom renaissance- where we start seeing attendants popping up at barnes and noble (which may not be such a bad idea- have you seen the seinfeld epsisode with george? do you know what people do with those books? :} ), I will continue to be befuddled when I encounter this phenomenon in the US.
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re: NicoleFriedman
Also, in Europe you pay on the way in so everything is above bar. There's no "ambush" at the sink, where you realize once you've opened the door to the restroom that now you're going to have to deal with this nonsense on the way out. I prefer not to have that kind of stress when I should be enjoying a moment of private time :)
Mr Taster
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Well, it's definitely something to get used to, esp. for Americans. In many other countries bathroom attendants at high end places are a must. Not only do they hand you the towel, they also turn on the water for you when you are ready to wash your hands. Just go with the flow.
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I also do not always bring my purse with me to the bathroom, and feel bad not tipping the attendant--being a bathroom attendant is certainly not a job I would want to have, and after spending big buck$ for a great meal in a lovely restaurant, I feel guilty not tipping someone who is spending the night in the toilet. My ability to take a hand towel myself aside, if the attendant is pleasant, and is obviously working diligently to keep the bathroom clean and well stocked with necessities and amenities, it doesn't bother me to leave a dollar in the basket.
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jfood tries to ignore them. the bathroom is a private place, he is not interested in meeting people there.
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re: PeterL
and, the bathroom is less likely to be a hidden spot for illegal activity. There's nothing like really having to GO and waiting and waiting (while all the while hearing various noises that tell you that a party is ensuing on the other side of the door) to finally have the door open and either a) a group of people walk out rubbing their noses or b) a brazen couple comes out adjusting their clothing.
I notice that bathrooms with attendants (especially in clubs or bars) tend to be more efficient with less of a wait when there's an attendant .
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They irritate me too. If they really want to make some money, they should take all their little toiletries and such and go to dance clubs. When I was in my 20s, had a few drinks in me and was all sweaty and took a bathroom break, I would have paid for a spritz of perfume or hair spray or a towel or deodorant or whatever, and I would have been more likely to tip them. In restaurants? Irritating. In lower-end restaurants where they are literally handing you a tri-folded paper towel? Ridiculous.
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re: rockandroller1
Recently went to Eiffel Tower restaurant in Paris Las Vegas and there was an attendant. My first encounter with one. The bathroom was so small. He was never more than four feet from me. I prefer a little privacy. Very uncomfortable. Kinda creepy. Still good for a laugh back at the table! Food was great and it was snowing with the Bellagio fountain in the background. So, it was a small inconvenience.
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re: Karl S
If it were a matter of cleanliness, making sure people don't linger too long if the wait is ridiculously long (such as at broadway shows) I really wouldn't mind; I'd be appreciative. It's only when there is no obvious or apparent reason for an attendant that drives me a bit bonkers. Also, I guess it's because the bathroom is usually a personal place and I like my space, if even only for a minute.
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It's not just at nice restaurants anymore. I went to a concert at Sullivan Hall in NYC to see a band i know from back home. Now Sullivan Hall is not high end at all, a bar with a stage, but yet the bathrooms had someone inside handing you a "towel" or should I say a piece of paper from the dispenser. I found this to be rather insulting of my abilities to dry my own hands in a bar. Needless to say he got no tip from me.
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re: karmalaw
Highly unlikely as the bathroom wasn't exactly nice to begin with and I could care less about illegal activities in bathrooms. The attendant was doing such a great job, like stopping women from using the mens room.
I just have a problem when people are basically doing nothing, and expect you to tip them for it. It's not like they have a toilet paper menu and the attendant is helping me choose based on my needs.
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re: roro1831
I've played a couple of gigs at Sullivan Hall and it really bugs me. I tip him anyway because it seems like such a lousy job, but I'd really rather there wasn't one at all.
Bathroom attendants at really high-end restaurants make me uncomfortable; ones at regular places just annoy me.
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