Bad experience at Simon Pearce in West Chester
We just ate at Simon Pearce last night and I have to say it was one of the worst "fine" dining experiences I've ever had. I ordered the Crispy Duckling on the recommendation of the waitress. She emphasized how the duck is roasted for 2 hours and all the fat is rendered out. That description couldn't have been further from the truth. The main entrees took a while to arrive. The duck was a soggy, fatty mess and the rice underneath was swimming in sauce. It was almost like it was soup. After sending the duck back, the waitress brought a complimentary bowl of mushroom bisque. Then she asked me to select something else from the menu. I chose the "club cut" sirloin medium rare. Since my wife was already done her meal, I think they felt compelled to rush it. Big mistake. I received the steak about 15 mins later and it was more rare than medium. After taking a bite, the center was not even warm. Needless to say, this went back too. I was done with the experience. We had to crack up when the hostess/manager asked us if we wanted desserts. Of course we said "No thanks.". They ended up comping us for the whole meal. I can only hope the "real" chef was off that night even though it was a Saturday.
I have eaten at Simon Pearce many, many times; both lunch and dinner. I can honestly say I have NEVER been disappointed, nor had an experience remotely close to what you describe. I would suggest you try again, and I know that is difficult because I have had similar experiences at a few establishments.
We were there this weekend and we give mixed reviews. If you are planning to go, read the menu first. The appetizers are limited in selection and may not please picky eaters. The restaurant tries real hard to be trendy and some of the choices were too trendy for some in our party. The steak was ok, but there are many better for the price. Seafood was generally good.
The service was excellent and made up for uneven food. The atmosphere and the view are great also.
Silver lining....It sounds like they at least recognized the error and went out of their way to make it right by comping the whole meal. Not a lot of places do that - even though they should.