Market Table not honoring OpenTable dining cheques [moved from Manhattan board]
I sent this e-mail to OpenTable today. I'm curious to know if anyone else has had a similar experience with Market Table or other restaurants in the city??
"I'm writing to let you know that when I went to the restaurant Market Table (West Village, NYC) last night, they refused to honor my $50 OpenTable dining cheque. The waiter told me they are "not honoring them anymore" because OpenTable does not reimburse the restaurants for the money. It was a rather awkward conversation to have in front of a group of friends, particularly after I had promised early on to contribute the extra $50 towards dinner.
Based on this experience (and the underwhelming food) I will probably not return to Market Table. And while I do value the convenience of the OpenTable website, this experience has also left me wondering if the benefits I receive from your service are as significant as they are advertised.
I don't understand why your partner restaurants would not be legally obliged to honor the dining cheques, but I do believe this disagreement is something that should be worked out between your businesses instead of leaving your customers 'holding the check'."
This reminded me of the one and only time that we dined at Market Table, about a couple of months into their existence. I called to make the reservation a week in advance and they advised me to bring wine as they had a no-corkage BYOB policy then. When we showed up, they told me that they will have to charge me corkage fee because they have wines available.
I mentioned that they told me to bring my wine during the reservation but they insist that since they now have wine available and that I can either order from them and/or pay the corkage to consume my wine. Not wanting or really needing to make a big fuzz, as I was really looking forward to having the particular mature Bordeaux that I brought, I paid the corkage.
I never went back, but not because of the corkage issue, but because we weren't impressed with their food as we found them to be a few notches below their much better affiliate, Little Owl.
Wow! I've *never* had this experience at any Open-Table-affiliated restaurant. and I've used those $50 dining cheques a few times. The few times I've had issues with Open Table, they've responded quickly to my complaints and settled them to my benefit. I can't wait to hear how they respond to your email.
Some young ladies at the table next to mine were rebuffed at Little Owl for their OpenTable voucher. I felt bad for them because that is unacceptable. SOMEONE IS LYING, OpenTable or the Owl. That is all their is to it. Someone is a fraud. It is not a "misunderstanding" or "Oh, well now we don't". I cannot stand that type of very petty theft.
Oh, and Owl food, well, I have no use for that either. I guess whenyou are full because of the rep/scene/wannabeceleb etc. you can continue. It is sad but par for the course these days around here. Sad.
I've never had a problem using opentable checks at a restaurant in NYC, but haven't tried at the current restaurant under discussion.