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New mobile device site - I'd like to love it, but I don't

I've been browsing Chowhound from my iphone nightly since I bought it two months ago, and I haven't had any problems. It sometimes loads a little slow, but I can live with that. Today it seems you have launched a PMD (portable mobile device) site, and my first reaction was, Hooray! but quickly turned to boo. Unless I'm missing it, there's no place to log in, which means I can read all I want but I can't post. Also, you have to go from page to page within a thread if there are a lot of posts. And since I can't log in, there's no way to hide what I've already read. There are probably more issues, but these are the first things I have noticed.

Other websites with a PMD companion site have the option to go to the original site, but I am unable to get there on my iphone. I am redirected to the PMD site, regardless of what I type into the address bar.

The PMD site is certainly very readable and it looks nice on the iphone. I appreciate that you have made the effort to create a PMD site, but I do enjoy the interactivity of Chowhound. Can anybody address this for me? Thanks.

BTW, I had to fire up my laptop to post this message :(

ETA: I just noticed that the most recent post on this Technical Help board to show up on the PMD site was posted 21 hours ago. Same with Not About Food. For whatever reason, there is a huge lag time. Not good at all.

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  1. My gripe is similar to lisavf's, whereby there is nowhere to log in but mainly my issue is that the site now requires a mobile user to move from page to page to page within board posts, which while commuting underground is impossible to do. I actually thought that having everything load at once was a benefit to mobile users but I guess that is not the case.

    Could future CH mobile site designs consider the way that pages are displayed, whereby the user has the choice to select the option to receive all posts at once, or limit the number of posts per page, please?

    10 Replies
    1. re: eller

      Thanks everyone for your feedback. These are totally warranted and understandable complaints. For now, the mobile site is in BETA to reflect it's limited functionality.

      We have a long list of features we want to add for phase 2 which include, primary, login ability so that you can post, save, and customize the boards and save recipes, etc. We see mobile interaction with the site the most essential element. That being said, we wanted to launch something that would allow users access to all the rich content behind the articles, recipes, restaurants, and Chowhound boards. So, that's what is included in the Beta launch.

      Thanks for using the mobile site and have hope that in the coming months we will be making it as useful as the website.

      emily (of CHOW)

      1. re: 5 and Dime Eater

        the option to use the non-mobile version would be a nice-to-have. actually, more than a nice-to-have.

        1. re: tommy

          And actually, for me right now, rather essential. I bought my iPhone because I am traveling to Paris next week, and I thought it would be an extremely useful tool to use during my travels. Being able to access the France board on CH - not just read but post as well - was one function I was planning to use. I can't do that if I cannot log in and access the full CH site. Seriously, can you PLEASE allow mobile users to access the non-mobile site now?

          1. re: lisavf

            off topic, but mind your data roaming charges!

            1. re: tommy

              Good point. Thanks for the warning. I'm buying an international use plan for one month, so I think I'm covered. I will just have to monitor use so as not to go above the usage I'm paying for.

              1. re: lisavf

                I believe if you put the iphone on 'airplane mode" and just leave wifi on you can use wifi but pay no roaming charges.

        2. re: 5 and Dime Eater

          "We see mobile interaction with the site the most essential element. That being said, we wanted to launch something that would allow users access to all the rich content behind the articles, recipes, restaurants, and Chowhound boards. So, that's what is included in the Beta launch."

          While there is a ton of content available on this site, it is presently unavailable to mobile users who want to access it quickly and easily. Tommy's request to have an on/off switch for mobile view is key at this point while you test and implement new versions, as right now I cannot select a specific board to read, or get to a link sent to me via email. All I can do is unsuccessfully select a region and get routed back to a California-centric page.

          Please do not take the risk of alienating your mobile users, registered or new by keeping the present beta version in place as the only option to view this site.

          1. re: eller

            I agree with the above users. Please give us the option to use the beta or the full site. Currently, the beta as it is is only an alpha and is actually hurting me from contributing to the site.

          2. re: 5 and Dime Eater

            I appreciate the move to make Chowhound more mobile-friendly, but the mobile beta's functionality is so limited that it is far less useful than using the standard Chowhound site through a mobile browser (as the OP explained). As an iPhone user, I've found the mobile browsing experience good enough on 3G and excellent on Wi-Fi, and it's a big step backward to be forced onto the mobile app now.

            If phase 2 is indeed not coming out for months, then would CH please consider pulling the beta site entirely until phase 2 is ready and reverting back to allowing mobile browsers to access the standard site. The mobile beta site really is far worse, and for me at least there is no value whatsoever in trying to use it to access Chowhound from my iPhone.

            1. re: david kaplan

              I couldn't have said it better. Hear Hear!

        3. I don't have an iPhone but wanted to post the email I rec'd from a lurker in case it's helpful to the developers:
          "But as a reader, not a poster, I'd just read in rss feed
          (google reader) and follow links to thread from there. Chow pages like
          5 posts inefficient. Google proxy shows lots. True, nesting makes text
          column narrow.

          chow would be better without the site doodads crowding
          MY small page."

          10 Replies
          1. re: Melanie Wong

            I agree with the above posters. While I appreciate the attempt in creating a mobile site (long overdue BTW), the lack of being able to "pass through" to the original site is a glaring omission. Please fix this issue ASAP!!!

            1. re: bgut1

              ... looking into it (per TH board) ...

              1. re: 5 and Dime Eater

                Is everyone on this thread on an iPhone? I don't see a mention of other devices.

                  1. re: bgut1

                    iPhone 3G here, running OS 2.2.

                  2. re: 5 and Dime Eater

                    Blackberry Curve, running Opera Mini (v4.2) browser.

                    1. re: 5 and Dime Eater

                      HTC Touch Diamond. Windows Mobile 6.1, Opera 9.5 and IE

                      1. re: Professor Salt

                        Is that the opera 9.5 beta? I'm using an HTC Mogul with WM 6.1, but I found that Opera 9.5 caused all sorts of weird sync errors with Yahoo mail, so I uninstalled it.

                        Mr Taster

                      2. re: 5 and Dime Eater

                        Blackberry Storm with included default browser.

                        1. re: 5 and Dime Eater

                          Nokia E70, on T-Mobile (US). Hate the mobile site - I still have to scroll within the page, but now I have to click many times to see more portions of the page; can't see more than six pages of recent entries to my preferred board; can't post; can't even turn off the mobile site! I used to spend my subway rides home reading a juicy Chowhound topic, but the frequent need to click means I can't rely on Chowhound to give me reading matter for the 10+ minutes I spend underground and out of reach of a cell tower.

                  3. Much like the other posters on this thread I'd like to voice my displeasure with the mobile site.

                    I understand that you have to got through a BETA phase but in this case, your test is a complete failure. The site is all but unusable. I tried to find my posts yesterday and couldn't I ended up in some sort of loop and gave up.

                    The idea that you get feed back on what is working and what is not is good but if nothing works/no one is using it, it's a flat out failure.

                    Until such time as an option to use the full site is available, I won't bother. I don't much care for other site's PDM anyway.

                    DT

                    PS, for those interested I have an Ipod Touch.

                    1. And just to add, I would be happy to provide feedback on a mobile site during beta phase if I also had the opportunity to go to the standard site at will until all the bugs are worked out.

                      One item of feedback: My current interest is the France board. On the mobile site, threads from both the France and Hong Kong boards are showing up under the France board.

                      1. Just my redundant two cents to fan the flames of discontent with the hope that if we keep crying out for a revolution TPTB will grant us access to the non-mobile site. This is an Internet/chow addict freaking nightmare for those of us who do any regular Chowhound browsing on our mobiles. Like another poster mentioned, I, too, commute underground and really valued being able to load up all the posts of a busy topic and being able to read them on my way wherever. Another poster mentioned they couldn't really navigate anywhere but California, and it took me several seemingly-intuitive-but-apparently-not, incredibly frustrating tries to get to another region, and everywhere I went the most recent posts were 22 hours old. God knows etc etc I appreciate the end goal, but for the love all things holy, please give us access to the non-mobile site while you beta. I beared with the change to the new site layout, I loved that yellow-cream background option something awful but this is just too much! What the hell are we supposed to do during meetings now?

                        (Admittedly, if I weren't on an Iphone and accessing the site from an un-smartphone this would be a banner day.)

                        1. From the land of software design here: a beta is a limited release used for testing, usually to work out bugs before the final launch. This is not a beta -- it is a full-on launch, because there's no way on the beta site itself to report a bug, nor is there an option to get to the normal site (which, for the record, works perfectly well in Safari on the iPhone). You've GOT to put the link to the normal site back on there, and back off on the forced browser detection once someone clicks through to the full site.

                          First, a few things you did right:

                          0. The interface is clean, easily viewed and it LOOKS like Chow.

                          1. You did well on the spacing -- it looks clean no matter which orientation I have my iPhone.

                          2. The information (for the most part) is there.

                          3. On a BlackBerry you've got rid of all the 17 pages of awful header/iframes bumf that used to display, which is a banner day for BlackBerry (non-Storm) users.

                          You've got a big problem, which is that an iPhone or a BlackBerry Storm need fuller functionality than, say, a Motorola RAZR that's dependent on the number keypad. One site is not going to cut it unless you detect the browser passthrough and have a 'light' site and a 'full' site.

                          Specific gripes:

                          0. Drop-down lists need to have "Pick a whatever..." as the default option. Simply defaulting to the first item in the case list leads users to think it's the only option (just read up here to see what I mean -- people think it's California-centric). Make the default option in the regions drop-down "Pick a region...".

                          1. Please alphabetise the drop-down lists, particularly on the "Restaurants and Bars" section.

                          2. Drop-down lists don't work well on non-smartphones. If you're aiming for the iPhone/BB/WinCE world, that's fine, but then you should have fuller functionality (see later gripe). if you are looking to pick up things like regular phones with browsers, you must have a numbered list. (1 - California; 2 - Midwest, etc.)

                          3. Five posts per page is not sufficient on a smartphone. It is on a regular phone where you have to browse with the up/down buttons on the central wheel, but on an iPhone in particular it's very easy to move up and down, so the posts per page are too short.

                          4. Browsing "next/prev" or dropping down the page number dropdown is clumsy, particularly when the newest posts are at the END.

                          5. There is no threading. Perhaps this is good for BB and regular phones but an iPhone is perfectly capable of rendering the threading, and it's hard to tell on most posts who's replying to whom, especially since you've stripped the "reply to" from the normal site.

                          6. You have massive lag between your mobile site and the actual Chow site. The mobile site is at least twelve hours stale. Your Chowhound readers who are mobile-enabled probably check more often than that.

                          7. What the heck is a qwapi? chow.qwapi.com is not helping your brand any. It's also not particularly easy on a regular phone where qwapi is rendered as 7-7-9-2-7-4-4-4. Why not m.chow.com?

                          8. No link back to the normal site. I could live with most of the problems on the qwapi site if I could just -- right up top -- have a link to the normal Chow site. That would allow people who are using older phones to have a site that caters to them and me, with my iPhone, to browse and post for a richer experience.

                          9. Web links are not enabled on the qwapi site. There is a post on the Site Talk board, http://chowhound.chow.com/topics/579168 which directs here. The URL, which is posted "naked" (i.e., not hidden behind a text tag), is not clickable. Chow URLs are not exactly browser friendly.

                          10. The mobile URL for the Los Angeles board is http://chow.qwapi.com/site?t=Y1noXhfQ... -- how on God's green earth do you expect me to type that? Instead of strings of hex pointers, hide them behind a virtual directory (chow.qwapi.com/la for instance). The whole point of a mobile site is to reduce the amount of typing someone has to do.

                          11. It's read-only. Great, that lets me search and look at posts, but I guarantee you the first thing many Chowhounds do after reading, say, an old post about a restaurant is to post and ask for confirmation that it's still open. ("Bump... this was from 2006. Are they still running the lamb chop lunch special?") Again, this could be a real chore on a regular phone, but on an iPhone or a BlackBerry or a WinCE device it's easy enough to type.

                          12. Can't log in. Ninety-eight percent of the time I log into Chow, it's to see first if anyone has replied to my posts, and then to see if there are any interesting new threads in my regional board. Since I can't log in from the qwapi site, I can't see my recent threads. Again, since things like RAZRs don't support cookies very well, this is another divide.

                          13. The qwapi site ignores CRLFs (those are carriage return-line feeds, or "enters"). The first page of the (20+ page) Ultimate L.A. Restaurants 2008 site is impossible to read -- one post says "OVER $25 Totoraku Go's Mart Urasawa Spago Hatfields $25 OR LESS Langer's Deli Skafs KC BBQ Company Joe's Pizza Loteria". Absent commas and CRLF's there's no way for me to tell if they mean "Joe's" and "Pizza Loteria" or "Joe's Pizza" and "Loteria" (which is the case).

                          14. Can't click on usernames. While this isn't such a bad thing in a limited-functionality site, it's still annoying.

                          15. "Click to call" is a good idea but it's US-centric. The link is, say, tel:2125551212. That works fine in the US, but even in Canada they require the 1. It would be best to have these in international format, especially for foreign restaurants -- that's +12125551212 incidentally, or +442012345678, or +33134567890.

                          Please put the link to the normal site back on the qwapi page and give us an option to override the brutal browser-detection ("you vill use ze site ve giff you, und you vill like it, ja?").

                          20 Replies
                            1. re: KTinNYC

                              Can we please get a response from 5 and Dime Eater (Emily) or anyone else at Chowhound for that matter acknowledging our cries and agreeing to immediately implement a pass through to the original site? PLEASE!!!!

                              1. re: bgut1

                                Thanks for all the feedback- we hear your cries about this and we're working on a solution, we'll post again to this thread when we have a resolution in place, should be early next week.

                                1. re: CHOW HQ

                                  Thank you - your quick response is much appreciated!

                                  1. re: CHOW HQ

                                    Thanks for acknowledging the issue.

                                    1. re: CHOW HQ

                                      Thanks for taking action on this.

                                      1. re: CHOW HQ

                                        Hello HQ:

                                        I do not wish to antagonize you, however your message dated December 12, 2008 notes that a resolution would have been in place 'early next week'. It's now Wednesday and I'm curious to see if the date has been pushed back or if a fix will be implemented this week at all.

                                        Thanks!

                                        1. re: eller

                                          I don't mind the delay as much as being kept out of the loop. Come CH just let us know what's going on. If it's taking longer than you expected to fix this thing then just let us know.

                                          1. re: bgut1

                                            Yes yes yes

                                            Please keep us in the loop, ChowHQ. It is the "not knowing" part that drives us mad. Even a "sorry for the delay" with no real info is better than ignoring us.... give us something to chew on while we wait.

                                            Mr Taster

                                            1. re: Mr Taster

                                              With EVERYONE complaining about the site, why can't they just take it down and give us the old one back until they're ready with the optimized one is perfected.

                                              DT

                                              1. re: Davwud

                                                That would be admitting defeat, rather than simply being defeated.
                                                Programmers don't work that way ... :)

                                                1. re: Chuckles the Clone

                                                  Pride goeth before the fall. In this case, I think they are a little late. The site is still not working for us mobile users.

                                                  Please Chow, give us the old site back. This is becoming a real nuisance.

                                        2. re: CHOW HQ

                                          "should be early next week." This was written TWO WEEKS AGO!!

                                          The mobile website is completely useless. Why not scuttle the whole thing and let me access the regular site from my iphone? Are you trying to decrease traffic to your site?!

                                          1. re: Wizzapizza

                                            Patience is called for when it comes to Engineering. A Mobile edition was promised in a few weeks on Jan 23, 2007!

                                            http://chowhound.chow.com/topics/363417

                                            1. re: KTinNYC

                                              Shocking.

                                              Someone posted on that page that Google's WAP-izer worked to render the pages then. I just tried it now and it seems to be a pretty good work-around for this abomination:

                                              http://www.google.com/gwt/n

                                              1. re: eller

                                                Yes, that does seem to a very effective work-around.

                                                1. re: KTinNYC

                                                  It worked for me however, if the thread is too long, the posts are almost unreadable. I do appreciate the workaround.

                                    2. re: Das Ubergeek

                                      That's exactly what I was thinking.

                                      DT

                                      1. re: Das Ubergeek

                                        Correction on gripe #6 -- the data IS all there, however what's lagged is the list on the main board page -- so it shows that the most recent post in this thread was KTinNYC a day ago. If you click through to the (unbelievably user-unfriendly) link, though, and browse to the fifth page, you'll see my post from 15 minutes ago.

                                        1. re: Das Ubergeek

                                          Har de har har, guys.

                                          One down, fourteen to go. Now I know you've been working on it (hooray!) because it's now redirecting me to m.chow.com instead of that qwapi cwap -- I'm hoping that this means that a newly-revamped (or at least bypassable) mobile site is imminent.

                                        2. oh. i just inherited dh's blackberry when he upgraded. i've tried to browse around for a little while now on the mobile, and while i can access every other site on the web, chowhound is a nightmare & headache, & i've given up and was thinking i was totally incompetent/tech unsavvy. i was going to post on TH and ask if opera is the answer or are there any other tips, but sounds like it's a whole 'nother can of worms.

                                          to the engineering/tech team: i just wanted to add to all the good feedback, that lots of regular posters probably use mobile devices as backups, when on-the-go or trying to find a restaurant while traveling. and a mobile is probably what we'd all love to be able to grab and show off the site to the dude sitting at the next table/barstool, when we're actually eating and talking about food, and trying to introduce new people to chowhound. "great site, but can't get to it," doesn't go over so well. thanks for the efforts in this area.

                                          2 Replies
                                          1. re: soupkitten

                                            Dose any one have the link to the site ?

                                          2. I too have an IPhone 3G and HATE the mobile site. Please link so we are able to use the full version Chowhound...Thanks!

                                            1. Using Opera Mini on a BlackBerry 8700, the new site is essentially unusable, especially in the Chowhound section. Each post in a thread is displayed as a different page, so reading a 30-post thread takes 30 clicks and an absurd amount of time.

                                              Like other posters in this thread, I really miss being able to login, not so much for posting, but for hiding already-read comments and seeing if a thread does or doesn't have new information.

                                              1. I don't own an iPhone but borrowed one yesterday was able to log-in to the regular site via a google proxy. I tried, but couldn't reply to a post. Whenever I clicked on "reply", I'd just bounce back up to the top of the thread. However, I didn't try that hard, and it might just be that I'm not used to the platform. Returning to my laptop later, the new threads that I had read on the iPhone did register as read and the new icon was gone. This could be a workaround for reading current content.

                                                1. qwapi is crappy

                                                  Mr Taster

                                                  1. Well, now I know how much of my contribution to the site came from the iPhone... my usage of the boards has fallen off considerably.

                                                    2 Replies
                                                    1. re: Das Ubergeek

                                                      I always considered Chowhound a fairly professional site. Now, with the lack of response here and the stubborn refusal to pull the beta site, I realize how amateur it really is. Bummer.

                                                      1. re: Das Ubergeek

                                                        Same here. Aside from this board & a few quick glances at my local, I haven't read CH at all since the Mobile site went up.

                                                        Perhaps we've all been bad people and only deserve coal for Christmas.

                                                      2. Opera users can change their "user agent" string that the browser sends. It's under
                                                        "prefs->custom user agent" or somewhere (I don't have access to opera right now)
                                                        Change it to some non-mobile browser string and the ch site should stop feeding you
                                                        the dish of complete failure they call "crappy" or whatever.

                                                        I'm not sure if that's possible with an iphone. Anyone know? google was not helpful.
                                                        Doesn't appear possible with treo/blazer either.

                                                        It might be time to set up a work-around-cnet-engineering-braindamage proxy. I
                                                        may have some time this weekend.

                                                        1. You really, REALLY need to work on backout plans for technical changes that don't work. This one doesn't work. Three pages of posts is insufficient.

                                                          All you have to do is put a link to set a cookie and allow people to bypass the forced useragent check if they want. Then you can work on the other broken parts a bit at a time. Is there some kind of contract with qwapi.com that says you have to direct all mobile traffic to this broken WAP site?

                                                          It's been a month. Entire websites come up in a month. If you're working on a new WAP site in the background, great, but kill the existing one -- or, as the Greek chorus of Chowhounds keeps begging, just make the one change to be able to bypass it.

                                                          Good grief.

                                                          11 Replies
                                                          1. re: Das Ubergeek

                                                            How about letting me use my laptop to check chowhound. I get automatically redirected to the qwapi site. I can only check from my laptop at home.

                                                            1. re: ESNY

                                                              I don't have this problem. I think that one is yours.

                                                              DT

                                                              1. re: ESNY

                                                                That's strange. What browser are you using on your laptop?

                                                                1. re: Jacquilynne

                                                                  I'm using IE7 at work. This all started happening maybe a week ago. I still cant get on at work, yet at home, on an Apple MacBook, no problem. At work, no matter what I try i get redirected to the mobile (aka useless site).

                                                                  1. re: Jacquilynne

                                                                    Jacquilynne: You appear to be a moderator/support type person here. Are you able to provide an update on this situation or ask someone who is involved in the project to turn their eyes over this way? We have 60 odd posts by people affected by the mobile site's present deployment and were promised an update on the situation nearly a month ago.

                                                                    Thank you!

                                                                    1. re: eller

                                                                      Sorry I don't have more information to offer you -- this project's being worked on with an outside service and that seems to be causing more than the usual amount of difficulties with communication. I've asked our Prouduct Manager to give an update from our side.

                                                                      1. re: Jacquilynne

                                                                        What? You are actually paying someone for this?

                                                                        There are a lot of people on this board who would be happy to come over on their lunch break to turn this thing off. Shouldn't take more than 10 minutes.

                                                                        1. re: Shane Greenwood

                                                                          Other qwapi sites have garnered similar "love" -- Cracked, for example.

                                                                          1. re: Shane Greenwood

                                                                            On top of turning the service off, I'd donate a dev environment for the programmers to muck around in before promoting lousy code to live.

                                                                    2. re: ESNY

                                                                      Go to this page: http://show-ip.net/useragent/
                                                                      At the top of the page, it will say something like:
                                                                      User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_5_6; en-us) AppleWebKit/528.1 (KHTML, like Gecko) Version/4.0 Safari/528.1

                                                                      What does that "user-agent" line say when you look at it using the browser
                                                                      that is being redirected?

                                                                  2. Redirecting standard CH links to the root mobile page makes the site absolutely useless on my iPhone. I tend to use Google to search the site, as it's far more effective than the site search; clicking any result from a Google search now gets you redirected to the root page at http:/m.chow.com.

                                                                    To phrase this as clearly as I can: __you are losing all of your mobile search-generated traffic__. Nearly all mobile web phones default to Google for search. Any mobile user that finds CH content on Google is redirected to a page that is completely irrelevant.

                                                                    At the very least, *please* turn off redirection for URLs that begin with http ://chowhound.chow.com/topics .

                                                                    2 Replies
                                                                    1. re: dtremit

                                                                      Google tends to get pretty upset when the page presented to its crawler is different
                                                                      from the page presented to the end user. So you're risking a big drop in page rank with
                                                                      this little stunt.

                                                                      Also, it's not a trivial issue. There are over 10 million iphones and 14 million blackberry
                                                                      phones in use. That's a fairly large market you are forcing to use Yelp instead.

                                                                      I realize you're a bunch of chefs and editors and this world of cold steel servers and
                                                                      mind-numbingly boring software is an alien landscape. But trust me, the people who
                                                                      are screwing this up for you are beyond incompetent. It simply does not need to
                                                                      be utterly broken like this, nor for this long. And what's particularly unfortunate is that,
                                                                      so far as I can tell, Quattro Wireless isn't primarily in the business of creating
                                                                      mobile-device-readable versions of existing websites. What they appear to do is
                                                                      mess them up by turning them into advertising delivery vehicles.

                                                                      In my experience, these sort of ham-fisted, wrong-headed endeavours always fail;
                                                                      though not before costing a lot of money and a few jobs.

                                                                      1. re: dtremit

                                                                        Thank you. I've had the same problem with the iPhone and CH redirects, so much that I can't use CH unless I'm using my notebook in a stable, non-moving location. Other CHers have criticised me for using Yelp instead, but it works really well, and fast.

                                                                      2. Can't you just hit "Undo"???

                                                                        DT

                                                                        1. Please add me to the list of people who absolutely despise the mobile site.
                                                                          PLEASE PLEASE PLEASE just kill off the user agent redirect and let us use the normal site. I much prefer panning and zooming to the torture that is the mobile page.

                                                                          Browser: Opera Mini 4 on Windows Mobile 6.1

                                                                          1. What gets me is, NO ONE and I mean NO ONE likes this new mobile site. It's not like it can be justified as "Some people like it" or "We've received some positive feed back" or anything like that. There's no reason to keep it this way.

                                                                            DT

                                                                            11 Replies
                                                                            1. re: Davwud

                                                                              They're clearly short staffed, and as Jacquilynne indicated above, they're obviously aware of the issue, but it's an outsourced project.

                                                                              I'm as CH-obsessed and currently frustrated as anyone, but I think we need to remember that we're getting what we pay for. I love this site, and I like being able to see its content from my phone, but I have to say I'm a little surprised at the sense of entitlement some users seem to feel towards accessing this free site from their mobile devices.

                                                                              Incidentally, I tried Google's WAP-izer based on the post above and it really is a pretty solid workaround. Re-posting the link: http://www.google.com/gwt/n

                                                                              1. re: finlero

                                                                                I'm sorry but I just don't share your opinion.

                                                                                You bet there is a sense of entitlement. This site is for us the Chowhounds. It's not for the moderators or the programmers so they'll have something to do. It's for us to interact about a subject we all care very much about. If it wasn't for us, this site doesn't exist. So removing some or all of it's functionality can be a real problem. For some people (mentioned above) a mobile check/use of the site is the main access they've got. For them, they may just as well take down the site. It's completely useless to them. I'm lucky. I don't ever have to use it on a mobile device but it sure was nice to be able to.
                                                                                A lot of people care very much about this site and the subjects therein. They hate to see it operating in any fashion other than tickety boo.

                                                                                I hope others out there share my feelings on this too.

                                                                                DT

                                                                                  1. re: KTinNYC

                                                                                    Yes. It was okay but it was simpler for me to use it the old way.

                                                                                    DT

                                                                                1. re: finlero

                                                                                  It WAS a free site before Jim Leff sold the site to CHOW who have nearly destroyed it with adverts and other clutter!

                                                                                  1. re: sel

                                                                                    It's still free. You don't pay for it. And if it hadn't been sold to CBS Interactive it would probably have gone under -- Jim nearly drove himself broke keeping the site alive.

                                                                                    1. re: Das Ubergeek

                                                                                      Besides, it's not that hard to ignore the ads.

                                                                                      DT

                                                                                      1. re: Davwud

                                                                                        On a notebook, that's easy with the various adblockers. No good on the iPhone.

                                                                                      2. re: Das Ubergeek

                                                                                        This is what you'd have seen at chowhound.com without the sale: http://jimleff.info/closure-home-page...

                                                                                    2. re: finlero

                                                                                      If this is the case, why doesn't CH make an awesome PAID application for mobile users? There are a host of free sites which people can use, and the loyal customers of CH (myself included) would be willing to pay for an app that lets us use the site remotely.

                                                                                      1. re: finlero

                                                                                        I couldn't disagree more. Who told them to go develop a crappy mobile site to begin with? People are angry because chowhound keeps trying to fix things that aren't broken. There's no excuse for this!

                                                                                    3. Just an update to let you know that we are aware of this issue and we apologize for the delay on getting the fix in place. We have run into technical problems which we are in the process of resolving, we hope to have it fixed shortly. We'll update this thread when it's fixed, thanks for your patience.

                                                                                      3 Replies
                                                                                      1. re: CHOW HQ

                                                                                        Please give us access to the full site in the meantime.

                                                                                        1. re: CHOW HQ

                                                                                          Thank you for the update. I'm getting the DTs here waiting, but it's good to know you hear us.

                                                                                          1. re: CHOW HQ

                                                                                            Posting this from the iPhone. Looks good, all systems go!

                                                                                          2. I just went on my IPhone and was able to get to the full site!! Yeah and thank you!!

                                                                                            Except I can't seem to log in. I'm on my PC now to post this.

                                                                                            16 Replies
                                                                                            1. re: BombayUpWithaTwist

                                                                                              What url did you use? I just checked after reading your post and I only see post from a day ago on the mobile site. This has been one of the flaws with the mo\bile site for months and it still has not been corrected.

                                                                                              1. re: KTinNYC

                                                                                                Go to the very bottom of the page and click on the link that says "View Chow Online" and you will get to the full site, however, I still can't log in. At least I can see the full site, but I can't post. Baby steps, Right?

                                                                                                1. re: BombayUpWithaTwist

                                                                                                  Has this gone away for you? I no longer see the "view Chow Online" link on the iphone.

                                                                                                  1. re: KTinNYC

                                                                                                    They moved it near the top of the page.

                                                                                                      1. re: Das Ubergeek

                                                                                                        Thanks to both of you. I got so use to scrolling to the bottom I didn't even bother to look around.

                                                                                                2. re: BombayUpWithaTwist

                                                                                                  Fantastic -- I checked last night and wasn't able to, but this morning I got to the full site.

                                                                                                  Agree with the login -- the "login" link allows you to submit your login information but then returns you back to the login screen, which must have some code to clear cookies (thus wiping out the login you just did).

                                                                                                  1. re: BombayUpWithaTwist

                                                                                                    Just an update, the login problem for those of use using the full site should now be resolved. Please let us know if you experience any further problems, and thank you for your patience.

                                                                                                    1. re: CHOW HQ

                                                                                                      "...for those of use using the full site..."

                                                                                                      By "those of you using the full site", don't you mean to say "every single user of chowhound.com"? ;)

                                                                                                      Thanks for fixing the problem, ChowHQ! I'll check it out now.

                                                                                                      Mr Taster

                                                                                                      1. re: Mr Taster

                                                                                                        I think they're referring to people who have clicked the "go to chow.com website" link on the mobile site (it's located just below the classy "FIND HOT SINGLES IN YOUR AREA" ad that's currently plastered up near the top of the page.

                                                                                                        On a Treo: login now works, viewing is prohibitively painful, and replying/posting does not work at all.

                                                                                                        1. re: Chuckles the Clone

                                                                                                          Hey Chuckles... I understand what they were saying... I meant to imply that absolutely nobody is going to choose to use the mobile site.

                                                                                                          Mr Taster

                                                                                                          1. re: Mr Taster

                                                                                                            Nobody except people looking for HOT SINGLES IN YOUR AREA! that is.

                                                                                                      2. re: CHOW HQ

                                                                                                        Thank you! I was able to log in and am posting this from my iPhone. It seems to be working just fine. Thanks again for listening to us and responding to our grievances. I am a happy camper once again.

                                                                                                      3. re: BombayUpWithaTwist

                                                                                                        I'm using an G1 Android phone, and I still can't access the full site. The device has a full-fledged web browser. Nevertheless, even when I click on links in chowhound digest e-mails, I get redirected to the home page of mobile site. It's very frustrating. (Also, on the mobile site I tried navigating to the digest posts. I figured if I couldn't get to them directly, maybe I could read them indirectly. Sadly, I couldn't find them at all.)

                                                                                                        1. re: Mark P

                                                                                                          On the mobile website near the top click on "GO TO CHOWHOUND WEBSITE", bookmark it and you're there.

                                                                                                          From a post above http://www.chow.com/photos/271579

                                                                                                      4. Is there any control over the advertisement content? On the m.chow site I am seeing links to subjects that are not Chow-related. The link is a black bar with white lettering and seems to move around. If you click on it you are redirected to the advertisement. If you reload the Chow page you found the link on, it "disappears" and turns into a black separator bar.

                                                                                                        I've found links right above the "Videos" section as well as toward the bottom of the page. So far, I have seen subjects like "View luxury hotel deals", "Find massage services", "Click for the expert", "Share your mobile pics w/everyone" and "Ask us anything 542542".

                                                                                                        2 Replies
                                                                                                        1. re: AntarcticWidow

                                                                                                          I was able to log in and post with BB Storm... and I am grateful, because I remember the days of dial-up connections.

                                                                                                          1. re: fresnohotspot

                                                                                                            Hey fresno. Can you email me?? My address is in my profile

                                                                                                            Thanks
                                                                                                            DT

                                                                                                        2. Loving it. Now I can spend even more time on here.

                                                                                                          Thanks CH staff!

                                                                                                          1. I logged into it over the weekend a few times. Seems great again.

                                                                                                            DT

                                                                                                            3 Replies
                                                                                                            1. re: Davwud

                                                                                                              I used to be able to bookmark one of my boards but now it takes me to the mobile site and makes me go through the many steps to get back to my usual board. What happened?

                                                                                                                1. re: finlero

                                                                                                                  It's simply baffling. With having some insight into development efforts and websites such as this one, I can say with a certain degree of confidence that it's laughable that a reasonable solution hasn't been implemented after all of this time.

                                                                                                            2. Please make classic chowhound the default, then give users the option to use a mobile site if they prefer. Defaulting to mobile makes google useless as a means of searching for information on chowhound. I have to click on "cached" pages or I get bounced to the mobile page. I can't tell you how frustrating this is.

                                                                                                              PS: I just tried this again, and now it's working. What the heck was I doing wrong before?

                                                                                                              1 Reply
                                                                                                              1. re: a_and_w

                                                                                                                And...now the problem is back. So weird. For a brief period, clicking on links and favorites took me to the classic chowhound site, instead of mobile. But now it's back to defaulting to mobile.

                                                                                                                Why did chowhound do this? For anyone else having this problem, you can access pages in chowhound classic by clicking on "cache" when you get google results.