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Stay away from Polpo in Greenwich CT

happygirl021464 Dec 6, 2008 12:53 PM

We have no idea why this place was crowded. The service was possibly the worst we've ever experienced: refused to sit the first of the foursome 5 min before the arrival of the rest, did not refill water/wine, 20 min to bring 2nd bottle of wine, brought entree with appetizers still being eaten, refused us dessert at the table. The food was okay, but definitely not worth either the price OR the service. Stay away!

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    pruzes RE: happygirl021464 Dec 6, 2008 12:59 PM

    Hi Happygirl,

    The place is a "see & be seen" spot. People swear by it. I refuse to pay those prices for food. The wine list is WAY overpriced

    1. b
      bbqlover RE: happygirl021464 Dec 6, 2008 01:57 PM

      Wow, that is funny, because i went there last year for my wife's birthday and had a very similar experience. We waited over and hour for our entree and the waiter didn't even apologize. They clearly forgot about us, but did not have the guts to apologize and admit their mistake. Then we get the food and it was maybe mediocre at best. The wife and I have been to Italian restaurants all around the area and we have found about 15 or so we would go to before this place. How can you charge $28 for a bowl of pasta that isnt even homemade? I dont get how anyone can like this place

      1 Reply
      1. re: bbqlover
        sibeats RE: bbqlover Dec 6, 2008 07:47 PM

        Count us in too. Went there a few years ago, had the most difficult time getting a table for the 3 of us, got stuck in a back corner between a wall and a staircase. Tried to make the best of it, but the service was beyond difficult and obnoxious. The final insult was when the bill was presented and in addition to the tip line there was a separate entry for the "captains" tip...yeah, I don't think so!! Yes, the food was decent, but we quickly proclaimed it on the DNR list, and we have not returned since.

      2. southlake RE: happygirl021464 Dec 6, 2008 08:22 PM

        i went here bout a year ago on a gift certificate........the place is totally outdated.........food?......ehh........service?...ehh.........decor?..ehhh.....prices for what you get and the quality?........(barf)........how is it still in business?

        1. d
          DashingDiner RE: happygirl021464 Dec 7, 2008 05:21 AM

          I had a similar experience there a couple of months ago. We were stuck out on this little porch-like area on the second floor that was rather unpleasant and uncomfortable. The service was horrific. I've never been a huge fan of this restaurant for the consistently arrogant behavior of the staff, and the restaurant's generally mediocre food. Valbella in Greenwich or Il Falco in Stamford are far better options.

          1. adamclyde RE: happygirl021464 Dec 7, 2008 05:02 PM

            Wow, sounds like this is more than just a one-time problem. Good insight.

            I've been to Polpo only twice. Once for lunch, then again for a larger, catered event. Both experiences were very positive (service and food), so I've recommended it a lot since then. However, that was 3+ years ago now and given the more recent experiences here, looks like I'll need to be more tempered in recommending people go to Polpo until I go back to check it out for myself (no idea when/if that will be).

            5 Replies
            1. re: adamclyde
              dolores RE: adamclyde Dec 8, 2008 04:02 AM

              adamclyde, it's been years since I've been there -- Greenwich is NOT my go-to place for food -- and it was a birthday party. They were fawning all over us, but that was then. The grilled octopus was the best I've ever had.

              Sad to read that they have declined, but hey, stuff happens.

              1. re: dolores
                sibeats RE: dolores Dec 8, 2008 04:22 AM

                The octopus was incredible...the rest of the food was very good. Unfortunately for us, the service was just a major turnoff.

                1. re: sibeats
                  dolores RE: sibeats Dec 8, 2008 04:24 AM

                  Understood, sibeats. Nothing worse than bad service, even if the food is good or great. Did you escalate to management? Based on my experience, the fish stinks at the head.

                2. re: dolores
                  DashingDiner RE: dolores Dec 9, 2008 04:13 PM

                  I share your opinion about the tender and tasty grilled octopus. It truly is very good, but I've had my last bad experience at Polpo. Why subject myself to that again?

                  1. re: DashingDiner
                    dolores RE: DashingDiner Dec 10, 2008 01:55 AM

                    Heck no, DashingDiner. If you can't get it ALL at those prices, move on to a place where you can. Of course, you have to FIND that place first, but oh well.

              2. f
                FoodMan88 RE: happygirl021464 Dec 8, 2008 10:38 AM

                I'ts truly a "scene" with fair-to-good food and really poor service. On busy weekends they add new tables and really wedge people in there. Unfortunately, they don't add staff to accomodate the extra people.

                Go to Alba's in Port Chester - way better across the board.

                I heard there's a new spot in Cos Cob called Louie's (the old Augie's/Bulldog) that is old fashioned family Italian. Could be worth trying as well.

                4 Replies
                1. re: FoodMan88
                  mrporkbelly RE: FoodMan88 Dec 8, 2008 01:18 PM

                  louie's is owned by the same people that own polpo!

                  1. re: mrporkbelly
                    FoodMan88 RE: mrporkbelly Dec 8, 2008 02:15 PM

                    So much for that!!!!

                    1. re: FoodMan88
                      aandj RE: FoodMan88 Dec 8, 2008 02:31 PM

                      Louie's has TERRIFIC food, moderately priced and friendly and efficient service. Don't let your impressions of Polpo keep you from trying it! It's right behind Patio.com off Rt.1 in Cos Cob.

                      1. re: aandj
                        mrporkbelly RE: aandj Dec 8, 2008 05:28 PM

                        thanks for the hot tip ,manager at Louie's

                2. s
                  steelydad RE: happygirl021464 Dec 9, 2008 08:21 AM

                  Experienced similar treatment midweek with a client. Service did not improve until we ordered an expensive bottle of wine. Seems like regular customers get preferred treatment. Let's see how well they do now that Wall Streeters are hurting. As for Val Bella, service is fine, food great, but the prices are IMHO like Crazy Eddie.....INSAAAAAANNNNNE!

                  1 Reply
                  1. re: steelydad
                    pierogi and bigos RE: steelydad Dec 9, 2008 11:07 AM

                    Agree with all the negatives in previous posts... poor service, very high prices, for okay food. I live within a 10 minute walk of this place and will not even consider it for a night out. Much better off with one of the Port Chester options for Italian.

                  2. t
                    TomOfCT RE: happygirl021464 Dec 10, 2008 08:56 AM

                    Wow. I've been here a dozen times and never had any of these problems, at least not to this degree. Service has gotten a little slow once or twice, but that's it.

                    One thing I often do is ask what wines they have in special, that are not on the list yet. They often have a few gems that they haven't put on yet...and perhaps this sets the tone with the waiter and captain. Many of the "off the list" wines are not crazily priced, and offer good restaurant QPR.

                    If anyone is gutsy enough to go there after reading these posts (I will), try asking the waiter what his favorite wine is or if there's anything that hasn't made it on the list yet.

                    Full disclosure: my favorite italian in greenwich is Valbella.


                    1 Reply
                    1. re: TomOfCT
                      tito RE: TomOfCT Dec 11, 2008 04:25 AM


                      I could not disagree more about the wine price mark up. On the bottom of the list they have wines that sell for $11 in the store (so their cost is less) for $50!!!!

                      That my friend is highway robbery!!

                    2. billyparsons RE: happygirl021464 Dec 11, 2008 06:01 AM

                      I remember years ago I had some Dover Sole in my car from Trader Joe I bought for $3.49/pound. Stopped by Polpo for lunch one day and the bartender says “our dover sole is great”. So I thought to myself “If I just bought it for $3 retail, should I even ask how much?”. I mean it’s not like I’m at the French Laundry were there’s 15 cooks involved in a single dish right? Plus it’s only lunch.

                      So the bill comes and the fish alone was $38. For Lunch. I just laughed it off. What else to do.

                      In their defense though, they really did have incredible service. And not to mention some pretty fancy cars in the parking lot.

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