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Dec 6, 2008 06:40 AM

Bad service at Gaslight

Looks like someone else's review of Gaslight hat I responded to got removed, so I'm reposting this response:

I had some really bad service in the dining room at Gaslight not too long ago (and so did some friends at the next table who had the same waiter). Server just not on top of his game on a night when the place was 1/3 full. You know the type: very friendly, but disappears for long chunks of the evening, leaving us to scrounge for our own replacement flatware, not get the ketchup for the frites until way too late, etc.

The final insult was him bringing me the change from my check with a 15% tip already subtracted. I guess he wanted to get what he could, but I don't think I've ever seen that done at an Aquitaine Group establishment. We left rather than wait another 15 minutes for his next table visit so we could explain to him that it should be our choice how much to leave him, not his. That was really the suck. Gaslight's off my list for a while. My buddy at the next table's probably never going back; he's not the forgiving type like me.

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  1. Gaslight has been off my list for awhile. The last time I was there a couple months ago it was a slow Sunday night at the bar and still the service was bad. It's surprising that the service at Gaslight seems so different from the service at any of its sister restaurants.

    The automatic deduction of the tip is totally unacceptable.

    1. I have always enjoyed my meals at Gaslight, as well as the atmosphere and the really terrific host staff, but I agree -- the waitstaff and barstaff service has always been lacking. It's a shame. It doesn't keep me from going every once in a while, but if I'd had that tip experience like you did MC, I think I'd never go back.

      2 Replies
      1. re: litchick

        Food has been mediocre at best at all my visits. The wine glasses suck. The only good thing about this place is the free parking.

        1. re: Wursthof

          I would echo this sentiment. Went last night, sat at the bar and the aforementioned Eastern European woman was our waitress and was helpful and friendly, although we only had two table settings for four through our appetizers. She did brink my friend a glass of champagne when she heard it was her birthday. Perhaps she was making up for some miscues the night before. However I did not think the food was all that great, I have had better steak at Amrhiens, and 10.5 ounces of beer for pint prices just sickens me. I don't think I will be going back.

      2. Wait --I don't get it. Were you with a large group and the 15% was added onto the bill? Or are you saying he just took 15% from your cash for himself? I've never heard of such a thing.

        3 Replies
        1. re: twentyoystahs

          I paid the check in cash; the change came back 15% short. We waited about ten minutes to catch sight of the server again, but he'd been disappearing for long stretches all night, and we couldn't stand to wait for him to show up one more time, so we just gave up and left.

          1. re: MC Slim JB

            Wow...that's what we in the business call THEFT!

            1. re: Bob Dobalina

              Yes. Unless you were told in advance that it would be deducted and you stayed and ordered anyway, that would likley be theft in the eyes of the law.

              I'd have called the manager over immediately.

        2. I would think the tip situation would warrant an email to the management, at least under the guise of "so I know for next time, is this the policy"? I guess if you don't plan to return it might not be worth the trouble.

          I am generally able to cut a restaurant some slack for brunch, but I've had such bad service for that meal at Gaslight that the last time my friends and I were literally recapping all the service missteps on the way home. That time one of the orders was wrong (and it was a meat dish for a vegetarian, so she wasn't about to eat it anyway) and the promised replacement never came. Was it on the check? Of course it was. Did it take another 15 minutes to get that situated? Yes, yes it did.

          1. The original comment has been removed