Venetian Moon Reading- What a joke!
I called Venetian Moon at 6:45pm tonight asking what the wait was since it's a Friday night.
Guy on phone: "Venetian Moon, please hold."
Woman on phone: "Hello?"
Me: "Hi, how long is the wait?"
Woman: "No wait."
Me: "Plenty of tables??:
Me: "Okay. Be right there!"
We drove 10 minutes, lucked out with a parking spot and walked in
Guy: "20-30 minutes for a table. What's your name?"
Me: "Woman told me 10 minutes ago there are plenty of tables"
Guy: "Uh, no. At least 20 minutes. Have a seat at the bar."
Me: "I called 10 minutes ago and was assured there were plenty of tables."
Guy: "It's Friday. We're busy."
I walked out. I understand a restaurant being busy on a Friday night, but there's no way they got a rush of patrons in 10 minutes, in my opinion. This doesn't work for me. I don't appreciate being lied to. I left and spent my dining dollars elsewhere.
Just a heads up for those of you who, like me, don't appreciate being lied to on the phone.
Your experience at Venetian Moon is typical of what they are like. I used to go there every few months only because I worked nearby and had few other options. Every time I visited I swore it would be my last time there.
The food, wine and martinis are fine, but the attitude and service are indeed a joke!
I went there a little while back and wasn't impressed by the food (I don't even remember what I ordered now), nor by the fact that my DC spilled her glass of wine on our wobbly table--a high top by the front window--and all over me, yet they still charged us for the replacement glass. So really, it's quite likely that you didn't miss much, if anything.