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"Good food does not offset total crap service."

l
LKSugarman Dec 2, 2008 08:27 PM

Kabuto Sushi
5121 Geary Blvd
San Francisco, CA 94118
(415) 752-5652

"Kabuto's fish is great. Prices are very fair. But, the service sucks so much that I don't think I can ever go back. I'm not willing to subject myself to more crappy service to become a recognized regular to get treated respectfully.

My girlfriend and I visited for the second time Sunday, 11/30. The first time we made reservations and had a great experience. This time, no reservation, but got the last two-top in the front corner. Everything seemed to be going fine and, then, my friend who'd ordered a la carte got most of her order right away. And, then... we... waited... for... 25... more... minutes for my sashimi-sushi plate I'd ordered from the menu.

Even after I saw my order sitting on the counter for god knows how long, the girl *still* didn't bring it to the table for several minutes. Barely an apology. No offer of a dessert or drink. No discounted bill. Nothing.

So, that's what she got for a tip... nothing.

It sucks going out for a meal and leaving upset and angry, instead of serene and satisfied.

Good food does not offset total crap service."

  1. Melanie Wong Dec 3, 2008 10:23 AM

    Odd, this is a rare opinion to claim that Kabuto's food is great. After it changed hands a few years ago, big slide downhill . . .

    1. Xiao Yang Dec 3, 2008 10:00 AM

      You (or whoever you are quoting) got the last two-top. That suggests the resto was busy. All of the putatative slights you mentioned may have been beyond the server's control. Anyone who stiffs a server under those conditions doesn't deserve good service.

      2 Replies
      1. re: Xiao Yang
        wolfe Dec 3, 2008 10:08 AM

        Hey lighten up XY, at least she didn't complain that her dinner got cold.

        1. re: Xiao Yang
          pane Dec 3, 2008 10:19 AM

          Agreed, I've experienced similar waits, but because of an over-long wait I wouldn't essentially charge the server to serve me (because waiters tip out, regardless of how much you tip).

          Also, was it possible that they assumed you were sharing, and it was just a long wait between shared courses (as opposed to dropping off your friend's dinner and then yours 20 minutes later)?

        2. Paul H Dec 3, 2008 07:21 AM

          "Good food does not offset total crap service."

          Sure it does. It's a lot easier to get a new server than replace the chef.

          1 Reply
          1. re: Paul H
            Carrie 218 Dec 3, 2008 08:58 AM

            Good one, Paul!

          2. Carrie 218 Dec 3, 2008 04:57 AM

            And after 25 minutes, did you SAY anything to anyone? No excuse, but sometimes the servers aren't watching the clocks the way the customers are; she may not have realized that there should have been an offering of a dessert or drink or a discount or an apology if you didn't express your dissatisfaction. They are not mind-readers, you know!

            1. JasmineG Dec 2, 2008 08:33 PM

              Are you quoting this from somewhere else? What is the source?

              1 Reply
              1. re: JasmineG
                Xiao Yang Dec 3, 2008 10:32 AM

                Copied from (her own?) Yelp review

                http://www.yelp.com/user_details?user...

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