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Website freezes up

For the past week, my brower freezes on the chowhound site. I don't have any issues with any other website just chowhound. It seems to freeze up when I am reading some replies and attempt to scroll / page down. I have to close my browers and go back in again.

Anyone else with this issue?

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  1. I have been noticing this as well. It seems to be a sporadic rather than a consistent problem and if I wait long enough I will eventually get control back and be able to navigate the site. It is getting to be very annoying.

    I am running windows xp pro sp3 - ie v7.0.

    1. The problem was reported quite a while ago by several people and mentioned on several different posts. It seems to get better and then worse again in cycles. No idea why this is so. I still think it has something to do with the intensive advertising which increased after the changeover.

      5 Replies
      1. re: LNG212

        This has been such a frustrating problem the last 2 days . I've been trying for the last hour to post a new report on the May COTM board without success. The board freezes and there's nothing I can do except click out. It's not worth the aggravation.

        Edit: I believe it IS the ads which is causing the boards to freeze. They are just too heavy.

        1. re: Gio

          I totally agree about the ads.

          Someone on another thread suggested that it's just an IE problem. But I go to a lot of other sites (incl. NY Times, WashPo, HuffPo, NYMag, etc.) and I never experience these problems anywhere else.

          It has become very frustrating to go to CH. Even more frustrating trying to post. I've stopped putting up CH as one of the tabs on the window because when I have to shut it down everything else then closes too. What a pain.

          1. re: Gio

            It's the stupid chase ad. Every other ad seems to be doing fine. But when the banner and top tower ones are Chase ads, it locks up. I've had to kill the program a half dozen times in the past ten minutes.

            I've been on the board for a while and never complained about the many changes. I've always just rolled with it and figured, no big deal, font, I can deal, color, I can deal. Different format, no problem. I remember the days of doing donation drives. Wendy's ads, who cares. Occasional broken links, ehh it happens.

            BUT, this freezing problem is finally the one issue that has made me complain. When I can't even get on the stupid board, I think that defeats the whole purpose.

            I can deal with all the other changes since it's just a matter of adjusting and most of it are personal preferences. But how do you adjust to not being able to access the board? Very frustrating.

            1. re: Gio

              Same problem here, especially in the last week or so. I can't read hardly anything on the Midwest board, without it freezing up.

              1. re: Katie Nell

                It's Freezing in here today. So frustrating.....

          2. This site has major technical issues and I am not easily finding an address to send them a complaint. Considering they are owned by a large company and waste tons of money on nonsense this is pathetic. Buy some new switches, routers, clean up your code, whatever it is. I realize they are after the masses like the Food Network crowd regardless of the name of the site so they spend all their time making useless additions such as 20 ways to make a list of the same recipe for frosting or some such rubbish.

            Now a mod can admonish me, I am sure. THAT they spend time doing.
            No, it is not my pc(multiple), it is not my connection(multiple and runs more intense apps than this), it is this poorly executed front end.

            I wish they actually took feedback seriously and that more people complained. I like some of the users on here but in this short time, I have gotten quite frustrated using this many times. Loading times, server hiccups, all about as bad as I have seen for such a well funded entity.

            1 Reply
            1. re: dietndesire

              This is actually the best place to post your feedback on technical issues, though you can also email info@chow.com.

              Here's the About page (linked in the footer on every page) with the rest of the contact information: http://www.chow.com/about

            2. This week, the featured winter greens lasagna I'm dying to save to My Chow leads to a blank page. Even on Firefox.

              1 Reply
              1. re: voodoukween

                FYI ... the winter green lasagna is amazing. I added mushrooms to mine but totally amazing and well worth. it. Try a few times if not I can send it to you I copied it.

                Good recipe

              2. The freezing and crashing is just getting worse and worse. Is there a solution in the offing? I note the only response on this thread from the Chow Team is to say posting here is correct. Any chance you could tell us more than that?

                14 Replies
                1. re: Googs

                  Agreed. It happens to me most frequently when I click Back after reading a post in Hot Posts.

                  1. re: meatme

                    Yes, I'm quite tired of exiting CH by using ctrl, alt, delete. Enough already.

                    1. re: Googs

                      Wow, that sucks, I've never had that happen once! I'd bet it's a browser issue. Although I never use the Back button on this site either (I open everything in tabs), so maybe it's something involving that?

                      1. re: Chris VR

                        It doesn't just happen when I go back. It freezes when I click a link just as often as it doesn't. This never used to happen to me so I'm thinking not my browser. Dunno.

                        1. re: Googs

                          If you don't have ad or script blockers in your browser, it may be some of the advertising scripts causing this.

                        2. re: Chris VR

                          If it's a browser issue, it's a browser issue that occurs with no other site.

                          1. re: meatme

                            Correct meatme. Only happens on Chowhound for me too.

                            1. re: meatme

                              Wouldn't be the first one :-) This site seems to be plagued with browser-specific issues. But yeah, could be ad-related too, I use an ad-blocker so I manage to miss most of those problems.

                          2. re: Googs

                            This just started happening to me yesterday and unfortunately, ctrl >alt > delete does nothing for me. I have to do a hard shutdown and woe is me if I've got anything in process. Very frustrating; very annoying.

                            1. re: JoanN

                              It's been freezing on me _from multiple computers_ off and on for a couple of weeks. Just now it froze on me FOUR TIMES in the last half hour! The only way out is to kill the browser.

                              This is the ONLY site that I have a problem with.

                              Chowhound owner: you have incompetent web support. You are not getting your money's worth.

                              1. re: JoanN


                                Do the Ctrl-Alt-Del, to get to Task Manager. If you cannot close your browser from the Programs section, go to Processes. Click on Name, to get them in alphabetical order. Look/scroll down to your browser (Iexplorer for IE, for instance), Rt-click and choose End Process. You'll get a warning, but hit OK. You browser will close, and can be reopened - where it will work fine on all other sites, except CH, where it will probably freeze up again.

                                You do not need to reboot, but it is still a pain.

                                Good luck,


                                1. re: Bill Hunt

                                  I've been doing that for months. Won't close and freezes all programs. Always have to reboot. Same on my top end computer too. All happens with the chow site. Sometimes I run 10-12 programs with no problem. When chow is open even just that ... it freezes.

                                  1. re: Bill Hunt

                                    When it was happening to me--and I must say that although I've done absolutely no browser tweaking it hasn't been happening at all the past couple of weeks--Ctrl-Alt-Del didn't bring up Task Manager. I had no control over my mouse or my keyboard. I could do nothing other than a hard shutdown.

                                    I use FF on XP with adblocker. Did when it was happening, and still do now that it's not. Just hope I haven't jinxed myself by writing this.

                            2. re: Googs

                              Freezing is getting way worse ... also posting recipes ... I listed 12 ingredients, everything was fine. I posted and half didn't show up and 4 repeated. Problems with posting every time.

                            3. The flash ads even the "you're doing it all wrong" and that pizza guy one, there on the right, freeze my screen up, and I have to wait til they've played out to be able to scroll and such. I've had it happen on a couple of other ad heavy sites as well, normally it doesn't freeze totally though. Although this did happen to me as well this past week, had to power down with the off button.

                              I did have the whole freeze up, ctrl+alt+delete to shut down or power down alltogether problem when my laptop battery was starting to run out of steam and just couldn't handle the ads. I had ZERO problems with ad-free sites, and zero problems when i ran firefox with no ad ons. Problem is, that also takes away the ability to look at stuff like youtube as well.

                              Something i'd suggest as a "for now" thing, is to use IE with add ons, and firefox without, or something. Use the FF for sites like this, until it's fixed.

                              Those ads drive me bonkers.

                              1. I've had to "force quit" Firefox a few times in the last week and again today when viewing the site. This is the first time this happened since upgrading my browser.

                                1 Reply
                                1. re: Melanie Wong

                                  This week Firefox/Mac crashed/quit unexpectedly twice. Something is really amiss with the site.

                                2. Having ctrl, alt, deleted my way out of this frozen website 6 times already this morning and feeling rather neglected by the ChowHound IT Team, I seriously doubt I can continue membership under these circumstances. Just knowing why this is happening would bring relief, but I see none forthcoming.

                                  1. I have to shut down 4 - 5 times daily over the past week.

                                    1. I thought it was me! I have to end Chowhound as "non-responsive" about every twenty miuntes. This does not happen on other sites. Can't this be fixed?!

                                      1. Disable the Shockwave Flash Addon (go to Tools -> Manage Add-ons) and Chowhound behaves nicely. Would be nice if there was an equivalent to Flashblock ( a Firefox addon) for IE7.

                                        2 Replies
                                        1. re: MartyB

                                          I have Flashblocker installed (Mac/Firefox), and this happens anyway, randomly.

                                          I thought it might have been adding a new link, but no. Or maybe the mods didn't like my response while I was writing it. Still no.


                                          1. re: MartyB

                                            Thanks Marty. I've just tried this, and hope it works. Very frustrating to have your screen freeze every few minutes.

                                          2. This happens to me several times a day. 3 different computers -- Work, home and laptop on both IE and Firefox. Doesn't happen on other sites. It is a problem with THIS site.

                                            2 Replies
                                            1. re: Bossa_Nova

                                              Happens to me on a regular basis lately, and ONLY on THIS site!

                                              1. re: AHan

                                                Definitely only on this site ...

                                            2. Firefox froze then crashed twice today while browsing the site, and I did less reading today than usual. It's getting worse.

                                              1 Reply
                                              1. re: Melanie Wong

                                                Maybe try what MartyB suggests above. It seems to be working for me (fingers crossed).

                                              2. It's been freezing in here for a very long time. I can't imagine why this problem is not being addressed. The frustration level is rising while enthusiasm for the site diminishes.
                                                Bah Humbug!

                                                8 Replies
                                                1. re: Gio

                                                  We are aware of this problem and are working on a fix. Last week we disabled several ads that we believed were causing the issue, but as the problem is persisting we are continuing to investigate. We are not easily able to replicate the issue, so it would be very helpful if you can post the page url and if possible the ads you are seeing (or loading messages) when this happens (though we realize that sometimes the browser is freezing before the ads load). Thanks for your patience, we will resolve this as soon as possible.

                                                  1. re: CHOW HQ

                                                    Ok that's good.

                                                    I just had to close the site while I was clicking on one of the threads in My Chow. I had opened several threads previously and replied successfully. When I hit the back button to return to My Chow nothing happened. I was stalled.. The error I got, after I cicked on the X to click out was the ubiquitous one which says... "not responding", etc. I'm on IE7

                                                    1. re: Gio

                                                      At the risk of being repiticious, I just had to close out again after clicking on a user name after a post. I did not get to the My Chow page of that hound. It was his first time post, if that makes any difference....
                                                      Bye now.

                                                    2. re: CHOW HQ

                                                      I can't tell you the specific ad, but it's coming from the adlog.com.com feed and I've also seen something like i.i.com hang up in loading.

                                                      1. re: Melanie Wong

                                                        Quite honestly, I believe it's the flash ad banners at the top of each page that hangs up the page....

                                                        1. re: Gio

                                                          Not for me, as I'd disabled flash on this site on Firefox. I've now blocked adlog and i.i.com using NoScript, so I'll see if things improve today. Up till now I'd been allowing ads on chow.com and chowhound.chow.com after the redesign because they hadn't slowed down performance.

                                                          1. re: Melanie Wong

                                                            Since taking the above actions, I've had no crashes or freezes. And page loading has speeded up considerably those days i'm on dial-up.

                                                      2. re: CHOW HQ

                                                        I most often experience the freezes from the board pages. Going to an article/thread will often cause it. Using Back to get back to the board will cause it. Often using scroll, either mouse, or scroll bars will lock the browser up.

                                                        All of my lockups have been on IE7. Of the many other sites that I use, only CH does this, and these instances have been going on for about 2-3 weeks, at most. They also seem to be coming more frequently. Now, it's about every 3rd article, that causes it.

                                                        The only ad that I have noticed that was on more than one lockup was the MTV ad that is a top banner (the ugly one, but that is a design issue, not a Webmaster issue). I'll keep an eye to see if there are any other ads, that *seem* to be involved.

                                                        System: Quad Core2 2.65GHz, nVidia GeForce 8800M GTX - 512MB, 4GB RAM, IE 7, XP-SP3 (all updates/hotfixes), Norton 2008 AV and StopZilla (have the same problem with it off).

                                                        Like I said elsewhere, I spend about 5x more of my Internet time on other Web sites (mostly Adobe), and CH is the only one, with which I experience this issue. It also started fairly recently and *seems* to have gotten worse over the last few weeks.

                                                        Any other info, that you might find useful, please ask.


                                                    3. You know, earlier this week, I was thinking... "wow, people are still having problems, I don't think I've had any freezing problems for a while." But, I don't think that's true... I just think it's become part of my Chowhound routine now! I started counting today and I've closed out of it 3 times already this morning!

                                                      1. Okay I was starting to think it was just me. Glad I checked this thread. I can get into the first thread (slowly) then when try to leave it, I freeze. I have to close out of chowhound. Tried the alt ctrl delete and sometimes it works and sometimes it doesn't. I've experienced this problem for a couple of weeks now. It's time to fix this issue Chowhound. Honestly, personally I never look at the ads, I find them distracting. For whatever reason, if you must have them at least fix your site so its enjoyable. Right now its not. I don't see many familiar faces on here anymore, and that's a shame.

                                                        And to replicate my issue for you with freezing the system... it's ANY thread I click on. I can read a few responses (slowly) and then when I try to leave the thread (doesn't matter which one) the system promptly locks up. It seems silly to ask us to try to replicate and look at an ad, when it is such a rampant problem. Are you saying that YOU don't freeze up when you log onto Chowhound??? Yer kidding.

                                                        5 Replies
                                                        1. re: chef chicklet

                                                          I cant speak for them but no, I don't freeze up on this site. At all. Absolutely not kidding. Has never happened (and if that's not an invitation for it to happen right after I post this, I don't know what is!)

                                                          I have all ads blocked, and I suspect that's why.

                                                          1. re: Chris VR

                                                            I have all ads blocked (until recently I didn't know there were ads! I found out from reading threads complaining about them). Still, even with no ads I freeze up once or twice a day.

                                                            1. re: Chris VR

                                                              You are lucky then. I used to enjoy this site so much, the freezing thing has taken all of the fun away. Seems that they have had ongoing site problems for quite some time now. oh well.

                                                            2. re: chef chicklet

                                                              I also have never experienced the freeze problem. I run both adblock plus and noscript on firefox (windows XP).

                                                              In noscript I have adlog.com, ii.com, com.com, js.revsci.net, atdmt.com, ads.pointroll.com, dw.com.com all blocked.

                                                              In Adblock I subscribe to EasyList + EasyElement (USA) for ad filtering, and have a bunch of custom filters.

                                                              If any one is interested in these filters (For Adblock Plus and Firefox), you can contact me through the email listed in my profile and I will be happy to send you the text file.

                                                            3. I've been trying to pay attention to when it happens - most often when I am trying to leave a thread and go back to the main topic list. Most recently it was leaving this thread! Also it seems to freeze when I have kept the site open for a while but have been in another program.

                                                              1. I am trying to do a simple search on places on the SF Board to give hubby a few recomendations for places in Burlingame, where he will be tonight. Site Froze on me 4(!!!!) times in 15 minutes. I am sorry, but workarounds or not, that is just simply unacceptable.

                                                                I gave up. Fortunately, I remember Minglaba offhand, so that is what I will recommend. But if these keeps up, I'd (shudder) get much better results with Yelp.

                                                                No wonder we get all these requests for help from people who should be searching first. I wonder if they are giving up also.

                                                                1. Maybe a temporary solution would be to have a profile item "Flash Ads" which when disabled will have the Chowhound web server display non-flash ads. This has the added benefit(?) that Firefox users will have the "pleasure" of seeing the ad vs the flash placeholder icon when they have flashblock installed :)

                                                                  1 Reply
                                                                  1. Another day another freeze.... or 5.

                                                                    1. Mine has started freezing up on me again too, after a few days of non-freezing. It is having an obvious effect ... many fewer posts than in the past. I really hope someone is taking this problem seriously.

                                                                      1. For the goof I turned flash back on, within 2 minutes website froze and I had ti kill it using task manager. Turned flash off and all is fine. Site may have other problems, flash is one of them.

                                                                        1 Reply
                                                                        1. re: MartyB

                                                                          Oh thank goodness you posted that. I was beginning to feel like the voice crying (literally) in the wilderness.....

                                                                        2. Yes, two to three weeks, it has been the same for me. It locks up IE7, and the only way out is to kill the Process in Task Manager. Even Closing it as a Not Responding Program does not work.

                                                                          I spend about 5 hrs. per day on other sites (mostly Adobe, but others as well), and none behaves the same, only Chowhound.

                                                                          Even when it "seems" to be working, Scroll usually does not. I have to Click-drag on the scroll bar, and that often locks it up completely.

                                                                          In general observation, it *appears* to be tied to the ads on the page. There is usually one that is not displaying properly, when this happens, though not in every instance. The MTV banner, at the top of the page seems to be involved with some of these lockups, but it is not the only one.

                                                                          To others, who reply to this thread:

                                                                          What browser are you using. In my case, it's IE7. Just curious if the site has been redesigned ot only work with FireFox, or similar. Maybe there is a common thread in the choice of browsers.



                                                                          1 Reply
                                                                          1. re: Bill Hunt

                                                                            Firefox, same problem. and mine is usually not related to ads, but sometimes yes. It is on lots of areas within CHOW

                                                                          2. This has happened 5 times today and I find that I have 2 chowhound programs running in the same window, causing my computer to lock up. I have to close the window and reopen windows again to fix the problem. Is this a server problem or a lack of bandwidth for site traffic.

                                                                            Please fix the problem because it is EXTREMELY annoying.

                                                                            1. Much much worse today. I've frozen and had to boot out 4 times this a.m. already. I was going to ditch going to CH at all today, but thought I should try to get this post in. Hopefully someone out there actually reads these threads. Seems like there's been no solution to this on-going problem.

                                                                              6 Replies
                                                                              1. re: LNG212

                                                                                and it sort of seems like no one cares.

                                                                                1. re: LNG212

                                                                                  As our product manager noted above, Engineering did try disabling the ads that they thought were behind the problem, but that doesn't seem to have resolved it. So now it's back to the drawing board on figuring out what's causing the issues. Since it's not a problem any of us are experiencing in our regular use of the site, nor something we've been able to deliberately replicate, it's very difficult to pin down the source.

                                                                                  The more people can mention specific pages they were on, actions they were taking, ads they were seeing, etc, when their systems froze, the better they'll be able to use that information to try to narrow down the problem.

                                                                                  1. re: Jacquilynne

                                                                                    I confine my use of CH to general CH topics, home cooking, cookware and the Midwestern region, and the problem seems to be the worst during high usage times of noon, and 3-5 PM eastern time.

                                                                                    It seems to help a little if I slow my mouse speed down but even then it will occasionally load 2 programs that fight against each other, and the only way to fix the problem is to close the window and reopen a new window. This is the only site that it ever happens to me, and it is very annoying to have to change my mouse speed.

                                                                                    1. re: Kelli2006

                                                                                      I agree that it seems to happen more often during high usage times.

                                                                                    2. re: Jacquilynne

                                                                                      Happened to me again about 10 minutes ago. I was on a Shake Shack thread (Manhattan Board), a tv.com ad running across the top of page, a college humor ad running on the right. I tried to use the Chowhound drop down menu to go to a different board (Outerboroughs) and the entire thing froze and required ctrl-alt-del to get out of it ("not responding"). Earlier this a.m. when it happened, I don't recall the ads but I was on a thread on the Manhattan Board and trying to return to that board by hitting the "return to Manhattan Board" red button on the bottom of the thread.

                                                                                      Hope that helps, even a little.

                                                                                      Oh, and as others have already noted, this never happens on other sites I visit (and I must say that I visit a lot of other sites).

                                                                                      1. re: Jacquilynne

                                                                                        Happened twice today already in 15 minutes. Most recent time there was a Bleep Bloop ad on top and on side of page. Was on the Mid-Atlantic board and had just selected the Pennsylvania board from the drop down menu when it froze with the menu still in place

                                                                                    3. Has the situation gotten better for anyone who hasn't used browser settings to block various potential offenders? I'm asking because as of today, google maps doesn't load on Places pages or the area hubs, and I suspect it's because I've blocked so many things to keep my browser from crashing. If performance has improved, I'll reset my browser, otherwise, i guess I'll live without Places functionality.

                                                                                      3 Replies
                                                                                      1. re: Melanie Wong

                                                                                        Answering my own question: i temporarily allowed scripts from revsci.net and it immediately froze my browser when I refreshed the page.

                                                                                        1. re: Melanie Wong

                                                                                          I have tried a few different settings. For some days/nights, things seemed to be back to normal. About the time that I was feeling good about the site, I got two major "hangs," as per my earlier complaints. However, other than those (I know i just jinxed this session), things seem to be better.

                                                                                          I have attempted to find some correlation between ads, or other aspects, but with the hangs coming less frequently now, have not noticed anything worth reporting.

                                                                                          As for the timings, most of my hangs seem to come between 6:00PM and 10:00PM AZ time. However, this does correspond to heavier activity from the PDT (West Coast) users. Might be related, especially as it would be rather late on the East Coast, and most CH's would be in bed, dreaming of the ultimate dinner.


                                                                                          1. re: Bill Hunt

                                                                                            Thanks, Bill. I think I'll keep my force shields up for now until someone says the coast is clear. Mysteriously, the google maps are showing up again. All I did to my browser settings was temporarily allow revsci.net and then reverse it. No idea whether there's a cause and effect or not.

                                                                                        2. Had a freeze today at another web site, lots of ads flashing at me. I promptly turned flash off and had no problems for the rest of the day. I sure wish that IE7 had an addon like Flashblock for Firefox. The one that I have for IE7 is an icon that lived on the toolbar and simply toggles flash support, problem is that it doesn't tell me if flash is on or not. The way that I usually test is to bring up, you guessed it, Chowhound and right click on one of those infernal ads and see if one of the options is flash related or not.

                                                                                          3 Replies
                                                                                          1. re: MartyB

                                                                                            It is sounding more like I need to finally give up on my IE. While I am less of a M$ fan, though do like my status quo, perhaps the time is coming. Seems that very many Web designers are doing things especially for FireFox, or similar. When I have designed sites, I always try to test with a half-dozen browsers, old and new, just to make sure that they work, as intended. However, I have never designed with ads in mind, so it's apples and oranges.

                                                                                            Still, tonight has been good. Every focus change has worked 100%.

                                                                                            We'll just have to see. My "jury" is still out, but things *seem* to be better.


                                                                                            1. re: Bill Hunt

                                                                                              Well.... it's freezing in here today.... Brrrr....

                                                                                              IE7 = freeze I guess.

                                                                                              1. re: Gio

                                                                                                and today's problems are sponsored by google.com and googleanalytics.com.

                                                                                                Not just on CH, many sites that use the analytics service are very slow responders today.

                                                                                          2. CH Engineering, please get it together and do your job. I don't see other commercial sites asking their customers for help in tracking down their problems. Come to think of it, I've never seen a commercial site with the amount of programming issues you guys seem to have. This freeze-up issue has been going on for months now and your inability to solve the problem doesn't speak well for the competence of your team. Sorry to be so blunt.

                                                                                            I love CH but am pretty sick of all the problems. It's not just a few malcontents -- numerous prominent posters have complained about this site's programming issues.

                                                                                            BTW, how come, more often than not (like just now), after I edit a post, the page hangs on "Saving"? Another thing Engineering knows about but hasn't gotten around to fixing?

                                                                                            4 Replies
                                                                                            1. re: Steve Green

                                                                                              It has been much better the last 2 days for me. Maybe not as much activity, but no problems in 2 days. We will see.

                                                                                              1. re: kchurchill5

                                                                                                The problems do seem cyliclical. I've had a couple of days, when I was active, and nothing failed. However, the last three days, things have gone back to the worst, with every third change in pages causing a major hang.

                                                                                                Only constant that I can find is the College Humor ads. When the banner is up, I can expect a hang. When it's just the frame one, it could, or could not, cause a hang. That is the only commonality that I can find so far. I did notice that same series of ads a lot, when the hangs were really bad in the past. I honestly cannot recall if they were present when things were running well. They may have been there then too, so I do not want to point fingers yet. It's tough to watch all ads, when things are running well, but easy to spot them, when things hang.


                                                                                                1. re: Bill Hunt

                                                                                                  Just trying to post to Technical Help, gave me three hangs, one of which led to a duplicate post, because the first one showed as not being posted, and the site was frozen (Not Responding) again. I could not even get back to this article after the tenth restart tonight.

                                                                                                  On all of these freezes, the College Humor ads (banner or right frame) have been active. Right now, all Flash support is off, but it does not matter. I'd just like to view more than one page, without a hang. I now can only view CH with Task Manager open and at the ready. Right now, Feb 02, 8:35PM AZT, I cannot keep CH up and running. A dozen freezes in the last hour.

                                                                                                  Hunt, hoping that this will post.

                                                                                                  1. re: Bill Hunt

                                                                                                    After about 3 boards and a couple dozen threads, I got my first hang of the day. Until then, all was right.

                                                                                                    The TV.COM banner was up, and the black cursor (looks like a roach running across the top of the screen) had just moved to the logo. The thread that I was reading was pretty long with 150+ replies. When I went to exit (Back) to the main page for that board, hang. I was just about to invoke Task Manager's End Process, when the hang cleared by itself (approximately 45 sec.), and the "Survivor" banner was now up. I had launched Task Manager, but had not yet touched it. Have no idea if either banner ad had any influence on the hang, and am just trying to observe everything that is going on, when one happens.


                                                                                            2. Particularly horrendous this a.m. I've frozen up and had to ctrl-alt-del 4 times in the last hour. I'm giving up for today with CH. I just wanted to post something here to alert whatever poor soul is supposed to be working on this never-ending problem (and apparently not getting very far). Oh, and most times it was when trying to switch between boards -- various ads running at top and right side, CH dropdown menu comes down and then everything locks up "not responding".

                                                                                              5 Replies
                                                                                              1. re: LNG212

                                                                                                Just curious, do you have flash enabled? I always freeze (or eventually freeze) when I have flash enabled and never if it is disabled.

                                                                                                I will try to enable flash and see what happens. I just (yesterday) upgraded my system's CPU from a single core 3Ghz Hyperthreaded CPU to a Quad Core 2.6Ghz CPU and see if things are better since one of my problems was flash pinning one of my Hyperthreaded core.

                                                                                                1. re: MartyB

                                                                                                  After months of suffering, I disabled Flash before going to Chowhound and the problem *completely* disappeared. I have been freeze free for four days now except for the one time I forgot to disable the Flash when it froze when I back out of the second thread I was reading. So for me disabling Flash seems to be the answer. The problem seems to hit people differently, so I am reporting my setup:
                                                                                                  Browser IE7; OS: Windows XPHome SP3. 3.0 GHz processor; 2 gig RAM.

                                                                                                  To disable Flash is use the freeware FlashSwitch (IE only) which puts an icon in the systray which toggles Flash on and off when clicked. Works for me. http://www.flashswitch.com/

                                                                                                  1. re: bobjbkln

                                                                                                    I am glad that I am not alone with this observation. I will be trying a product called "Foxie" which appears to be much more than I need since it is also some kind of firewall as well http://www.getfoxie.com/feature/firew... but it has one feature that I like and that is to show a placeholder where the flash ad is. In its place it displays "Ad Blocked" and when you mouse over it the placeholder changes to "Show Ad". If you click on it the ad gets displayed. Question is, did it disable the ad and its nastiness that causes us problems here at Chowhound, or is the mere fact that the addon is loaded causing problems. I will try it out and see what happens. My problem here is that my system has changed. I went from a single core hyperthreaded CPU to a quad core CPU. So I first have to see how Chowhound behaves with the availabilty of multiple cores and flash enabled.

                                                                                                  2. re: MartyB

                                                                                                    I have tried it both ways, with the same general results. Unfortunately, it's an intermittent problem for me, so hard to trace. About the time that I think I have found the right combo, or that CH tech has gotten it fixed, I then hit a patch where every page change freezes!


                                                                                                    1. re: Bill Hunt

                                                                                                      Frustrating, I had it freeze yesterday while I had flash enabled, so I will for now on make sure flash is off for my Chowhound visitations. For me I have never had a freeze while flash has been disabled. Until I see it happen while flash is disabled I will assume that is where the problem is.

                                                                                                2. I have bee freezing up for he past week, I thought it was my PC, glad to see others alos having same problem.

                                                                                                  1. Been freezing for way too long now.

                                                                                                    Just froze on "Sunset Bar and Grill on the Boston Board.

                                                                                                    This really, really sucks.

                                                                                                    1. The CH site freezes my computer pretty regularly when I'm using IE6, but so far I haven't had the same problem with FF. Unfortunately when I use FF, I cannot log on. I haven't forgotten my password ... here I am. And both browsers accept CH cookies. Very frustrating not to be able to browse and post at the same time.

                                                                                                      1. You have to be a bit technical to install it, but Privoxy is very, very effective at eliminating advertising-related troubles from web pages.

                                                                                                        1. Still happening here. A few minutes ago the ad on the right was the college humor show one but that one comes up a lot. I couldn't see the top ad as I had scrolled to read the last post on a long thread.

                                                                                                          1 Reply
                                                                                                          1. re: sharonanne

                                                                                                            Out of curiousity, did you have flash enabled or disabled. I am curious since I never had a problem with site freezing while I had flash disabled. Always have freezng problem when it is enabled.

                                                                                                          2. I have looked over 2 boards(home cooking and general chowhound) while on my lunch break and my computer has locked up five times, requiring me to Alt-Crtl delete. I'm beyond the point of changing my settings of my mouse to allow me to navigate the site w/o locking up.

                                                                                                            I'll find another food site.

                                                                                                            3 Replies
                                                                                                            1. re: Kelli2006

                                                                                                              I'm amazed that this problem has been around for so long. I get locked up on any board I am on. Just now I got locked up 3 times within 30 minutes. It's becoming very annoying and just not worth the effort. I really hope the CH techies fix this problem soon.

                                                                                                              1. re: Alfred G

                                                                                                                If CH management were really watching the situation, I would think that the people responsible (Engineering?) would have been sacked by now, and replaced with people who are capable of correcting the problems. Either that, or management is making a conscious decision to run buggy software for some reason.

                                                                                                                So many posters have complained about this problem (in its 4th month now!) and all we've heard (five weeks ago) is along the lines of "We're aware of the problem, can't repeat the problem; please help us with specifics". Once again: ENGINEERING -- DO YOUR JOB!

                                                                                                                chow__eb stated it most succinctly back in January:

                                                                                                                "This is the ONLY site that I have a problem with.
                                                                                                                Chowhound owner: you have incompetent web support. You are not getting your money's worth."

                                                                                                                1. re: Steve Green

                                                                                                                  There is no way they are taking a serious view of this problem. I say this because of the time it has existed and the lack of updates in this thread. I think they are content to give us a product as valuable as what we pay for it....nothing. Since it is the ads that cause the problem, they will eventually try to sell us a "membership" without the ads as a "solution" to the problem.

                                                                                                            2. The probelm seemed to have stopped for a while, but now it's back and worse than ever.

                                                                                                              2 Replies
                                                                                                              1. re: invinotheresverde

                                                                                                                I was plagued with lock-ups all last week, literally once per ten or twenty CH screens, but yesterday and today have been problem-free.

                                                                                                                Moderators: Did anything change? Any system changes? Any advertisers deleted? Nothing changed in my system configuration.

                                                                                                                1. re: meatme

                                                                                                                  Perhaps I spoke too soon. I just got the first lockup in two days. For now I'll pretend it didn't happen.

                                                                                                              2. Am I the only one that has zero freezing problems when I disable Flash and invariably have freezing problems when I have Flash enabled?

                                                                                                                4 Replies
                                                                                                                1. re: MartyB

                                                                                                                  Not at all. Disabling flash solved the problem for me as well. Then after about 3 weeks the problem went away even when I didn't disable Flash. (Must of had to do with some update).

                                                                                                                  1. re: bobjbkln

                                                                                                                    Had Flash enabled and forgot to turn it off. Went to Chowhound, clicked on a post and guess what - saw the hourglass and had to kill IE.

                                                                                                                  2. re: MartyB

                                                                                                                    The problem went away for me the minute I downloaded Ad Block Plus for Firefox. Haven't had a crash in months.

                                                                                                                    1. re: MartyB

                                                                                                                      After many months of tinkering with AdBlock, NoScript and FlashBlock addons in Firefox, I've concluded that the chow.com site has more fundamental and unresolved problems. IMO there are serious 'long path' problems - server A receives your request, which in turn contacts server B for something, Then some serious bottleneck is encountered and the request stalls.

                                                                                                                      I now run with scripting and ads Enabled on chow.com; I don't enable Flash by default to avoid downloading piggy Flash applets.
                                                                                                                      If a page request is stalled for more than, say, five seconds I cancel and retry - usually success happens.

                                                                                                                    2. Problems had disappeared for about a month, but are now back with a vengence.

                                                                                                                      8 Replies
                                                                                                                        1. re: invinotheresverde

                                                                                                                          Well, here we are again, or should I say, STILL. Now it's been FOUR MONTHS since this thread started, and the freeze-up problem has yet to be fixed. Just this morning I've had to close my browser three times within the last 20 minutes because the site has, once again, frozen up.

                                                                                                                          At this point I can only conclude that the site owners don't care, or aren't willing to hire capable help to fix the problems. The message I'm getting from all this inattention is "This is it, Chowhounds -- take it or leave it!"

                                                                                                                          1. re: Steve Green

                                                                                                                            Have you updated your Adobe Flash to Version My problem went away *about* the time that I did the update.

                                                                                                                            1. re: bobjbkln

                                                                                                                              Thanks for the thought, but my Flash version is actually more recent than that. As someone mentioned above, the problems seem to be more fundamental than something an individual user's software update can solve.

                                                                                                                              IMO, either support is incapable of fixing the site and its MANY bugs, or management has decided not to spend the time/money. In either case, considering how long this has been going on, it comes down to management ignoring (i.e. blowing off) the people who contribute to this site and make it what it is.

                                                                                                                              1. re: Steve Green

                                                                                                                                I believe that Version IS the current version of the Flash PLAYER http://get.adobe.com/flashplayer/?pro... . While I agree that the problem is an conflict caused by something on the CH side, the fact that many of us either never had, or, as in my case, no longer have, a freezing problem, indicates that there is a way of avoiding the freeze up even if CH does not fix their end.

                                                                                                                              2. re: bobjbkln

                                                                                                                                Thank you, bobjbkln, I updated the Flash player as you suggested, and it seems to have solved the freezeup problem (for me at least, for the time being). Much appreciate the tip!

                                                                                                                                All well and good, but shouldn’t CH be “vetting” their ads to be sure they are backward-compatible with older flash player versions and other software? This has all the marks of a slacker-programmer mentality – i.e. “If readers aren’t using the latest version of XX program/plugin, it’s their fault if they have problems.” In view of the infamous "March Madness" ad (blaring audio, and pretty much took over the page), it's pretty clear that Engineering hasn't exactly been proactive about this stuff.

                                                                                                                                More to the point, wouldn't you think that someone in Engineering would've figured out this problem by now, rather than leaving it to us users?

                                                                                                                                1. re: Steve Green

                                                                                                                                  Glad this worked for you, as it did for me. I agree that this is really CHOW's fault. Yet we should be glad that someone is hosting our beloved Chowhound (Jim Leff could not handle it any more). So if we found a workaround to CHOW's unwillingness to invest in doing Chowhound right, I think we should just accept it.

                                                                                                                                  1. re: bobjbkln

                                                                                                                                    I am glad. And in spite of my numerous complaints, overall I'm pretty pleased with the Chow interface as compared to the original interface. That isn't saying much though, since the old interface was a dog, what with its weird hierarchal subthread behavior, all the back-clicking, and its painful slowness. YMMV.

                                                                                                                                    I just feel that as a commercial site, being paid for with ads, the Chow version could be and should be done properly, and has a LONG WAY to go. I think the CHOW management owes this to the readers and particularly the posters, who make this site what it is.

                                                                                                                        2. the site was freezing up today. sometimes i would get an error message when trying to connect.

                                                                                                                          An error occurred while processing your request.
                                                                                                                          Reference #97.c5a71645.1238854872.f8c6dd0

                                                                                                                          i'm running safari 3.2.1 on my macbook pro. os x 10.5.6

                                                                                                                          1. Still f@cking freezing constantly.

                                                                                                                            1. Same problem here, thought it was my doggy old computer. Almost always it occurs when I hit the "back" button. It's already happened once this morning, hitting "back" from a post.

                                                                                                                              I also notice that when it freezes, if I open Task Manager there are two entries for the Not Responding CHowhound page. I don't remember seeing that any other time I've tried to crash an app.

                                                                                                                              1. My 'freezing' up problems started last week. This week EVERY trip to Chowhound has ended in a freeze.

                                                                                                                                1. Far fewer freezes lately. Thanks, Engineering!

                                                                                                                                  8 Replies
                                                                                                                                  1. re: invinotheresverde

                                                                                                                                    You beat me to it!

                                                                                                                                    - Editing Places has become far less problematic.
                                                                                                                                    - Editing posts has become more reliable.

                                                                                                                                    Occasionally I'll experience issues about the usual witching hour (8pm EST).
                                                                                                                                    Knocking wood, stroking Old rabbits foot, .......

                                                                                                                                    1. re: invinotheresverde

                                                                                                                                      Seems I spoke too soon. Zero freezes yesterday, but three in the last five minutes.

                                                                                                                                        1. re: invinotheresverde

                                                                                                                                          I have had freezes within two minutes of each log in today. I keep trying, it keeps freezing. A minute ago was about my 15th of the day. I am about to give up.

                                                                                                                                          1. re: susancinsf

                                                                                                                                            I think it's pretty clear by now (going into the SIXTH month of the problem, and this thread) that Engineering, for whatever reason, is not going to fix this.

                                                                                                                                            That said, bobjbkln's solution, about 16 entries upthread, solved the problem for me, at least for the time being. Although it hasn't frozen up for me once since I updated my Flash player (jeez--should I really have to do that to get a working website?!) CH sure seems pretty dang slow tonight. Almost like the old days. :o)

                                                                                                                                      1. I've been in the air for some time, but we're back to blank pages and the site freezing up. Thought that these problems were gone, but as of 04-30 they are back on IE 7. Glad I was out of town, as I likely missed more days of this.


                                                                                                                                        3 Replies
                                                                                                                                        1. re: Bill Hunt

                                                                                                                                          No. It was better until today, April 30.

                                                                                                                                          I was even able to open multiple tabs without freezing up ... until today.

                                                                                                                                          1. re: rworange

                                                                                                                                            Dang, I missed the good days! That will teach me to fly off and ignore my Chowhound.


                                                                                                                                          2. re: Bill Hunt

                                                                                                                                            I only started having major problems today (May 2nd). It's taking ages and ages for pages to load. I can practically finish a game of solitaire in the time it's taking to switch between boards.