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Bumped from Ten Tables

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manish01 Nov 24, 2008 09:21 AM

My wife and I just moved to JP and for her birthday we decided that we wanted to try Ten Tables and I made a Saturday 8 pm reservation weeks in advance. At 5 pm on the day of the reservation they call me up telling me that they had "overbooked" after much yelling they admitted that they were really bumping us for a larger group. Needless to say I was pretty steamed ... has anyone else had this happen to them here recently ?

  1. p
    Parsnipity Nov 24, 2008 09:56 AM

    No! I've eaten there twice in the past few months, both times with reservations. I do generally find that they run late and you are forced to wait 15-20 minutes for your table. I also always manage to eat there on a really cold or wet night, so the 15-20 minutes seems even longer since it's outside. But this, this is something else entirely. This is the type of hi-jinx that gets chow folk fired up, as I find myself right now on your behalf. I'm trying to think of some sort of acceptable way to make this change, and I simply can't-- especially at 5pm Sat when it was likely too late to get another good reservation. Inexcusable!

    1. Bob Dobalina Nov 24, 2008 10:11 AM

      Not to call bs on you, manish, but that seems so out of character for the place so as to be hard to believe. I can't imagine a circumstance where that would happen - was there any effort to ameliorate the situation? Was the larger group like a bunch of Hollywood types or something? I just feel like we're not getting the entire story.

      1. b
        bostonbroad Nov 24, 2008 10:21 AM

        This is completely out of character for TT. I, too, have occassionally had to wait 15 - 20 minutes for my reserved table - although they have always offered up the basement area as a place to escape from drastic weather, but never, never had a similar issue to what you describe.

        1. nfo Nov 24, 2008 11:03 AM

          On the contrary, I find this easy to believe - my experience was not nearly as bad, but was indicative of an attitude that could result in the OP's experience. My first visit had a wait and somewhat detached service, but wasn't too bad. My second (and last) visit, we waited 30 minutes in the rain with no offer to wait downstairs, and not even an apology or "thank you for waiting." A large group, that seemed more familiar to the staff (perhaps my imagination?), received much better treatment from seating through check.

          2 Replies
          1. re: nfo
            Dax Dec 3, 2008 11:50 AM

            Both waits were with a reservation?

            1. re: Dax
              nfo Dec 4, 2008 07:33 AM

              Yes - I felt they should have allowed a little more time between seatings. We have also had people waiting for our table by the time we finished, which can be a little uncomfortable even though it's not our fault we started 30 minutes late.

          2. p
            pollystyrene Nov 24, 2008 05:13 PM

            Ugh. I haven't been to TT because JP is a long haul for me, but it's on my "to try" list because from all accounts it seemed like the perfect little restaurant. Now I doubt I'll ever try it. I can't believe they weren't bending over to compensate you with a free meal at another time or something; although, I guess it was greed that spurred them to bump you in the first place. Way to ruin a birthday, Ten Tables.

            2 Replies
            1. re: pollystyrene
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              hckybg Nov 24, 2008 05:49 PM

              Why give up on a place after just one negative story? I don't doubt the initial story, but we certainly don't know what was going on at the Ten Tables end. Regrettable? Yes. Enough to overcome the good reviews so many others have posted? Not really.

              1. re: hckybg
                p
                pollystyrene Nov 24, 2008 06:10 PM

                I did say I doubt I'll ever try it, leaving room for reconsideration since the poster hasn't posted before and we don't know the whole story. If it is true, though, that they cancelled a Saturday night reservation with three hours notice because they were making room for someone else, that's unacceptable, and I'd never support a business that treated its customers so shabbily.

            2. CocoDan Nov 25, 2008 05:54 AM

              I enjoy TT very much, but this is totally inexcusable, if this is true. That's not how professionals run a business. I'm seriously thinking about not going back and telling all my foodie friends how they operate. They won't like it either. This is very disturbing.
              Cocodan

              18 Replies
              1. re: CocoDan
                Chris VR Nov 25, 2008 06:10 AM

                I have to echo the other posters here. No matter the reason why, they bumped someone with a reservation (and no backup plan) 3 hours before the expected dining time. I would never make a reservation at a place where this sort of thing happens- I wouldn't want to take the risk of that happening to me, and especially in this manner- so last minute and evidently with no effort made to compensate the bumped party.

                Seinfeld said it best:

                Jerry: I don't understand. Do you have my reservation?
                Car Rental Assistant: We have your reservation, we just ran out of cars.
                Jerry: But the reservation keeps the car here, that's why you have the reservation!
                Car Rental Assistant: I think I know why we have reservations.
                Jerry: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.

                1. re: Chris VR
                  justbeingpolite Nov 25, 2008 06:17 AM

                  Thanks for the chuckle, Chris.:)

                  1. re: Chris VR
                    Bob Dobalina Nov 25, 2008 06:20 AM

                    I am still calling BS on this post. You mean to tell me that, if they had truly overbooked or whatever the problem was, they did not offer to comp them dinner on a later occassion or in some way make amends? Seriously, have you heard of any restaurant in this town that just blows off its patrons like this, especially since the dawn of the internet when word of mouth travels so quickly? Do you really think that they just told this couple to kiss off and see you later? It just does not add up.

                    1. re: Bob Dobalina
                      Chris VR Nov 25, 2008 06:46 AM

                      Hopefully the OP will respond to clarify what, if anything, the restaurant offered. However, even if they made amends for a future date to this patron, they're still not going to make it on my list. We don't get out for a nice dinner often. I don't want to risk it. If I had the perfect birthday dinner planned for my hubby, babysitter and all, and had a call THREE hours before telling me I had been bumped, I don't care if it's the President you're bumping me for, it's just not right. The only amends that would have worked for me at that point in time would be if they had acquired a reservation at a comparable place for that night and were footing the bill.

                      1. re: Chris VR
                        m
                        manish01 Nov 25, 2008 07:07 AM

                        So as far as amelioration they offered us a table at 9:30 that night which to us was unacceptable. The night of they offered to give us a gift certificate to TT ,I don't believe they mentioned an amount, my wife was talking to them by that point. And they did call me yesterday to re-confirm my address if and when it shows up I will be happy to relate that info.

                        1. re: manish01
                          p
                          pollystyrene Nov 25, 2008 10:04 PM

                          The 9:30 offering by itself was unacceptable, but would have been okay, I think, if they had offered to comp the dinner. You'd at least have extra money to pay a babysitter overtime if necessary. Do let us know if you receive the gift certificate and how much it's for. Either way, this isn't something a restaurant should do unless its kitchen catches fire.

                          1. re: manish01
                            m
                            manish01 Dec 1, 2008 05:38 AM

                            I did indeed receive a gift certificate from TT for $50 ... to be honest they could have done better but then again they could have done a lot worse. I don't think I will ever use this ...

                            1. re: manish01
                              BostonZest Dec 1, 2008 06:45 AM

                              You can donate it to a favorite charity that might be doing an auction or a raffle. At least that way, it won't go to waste.

                              1. re: manish01
                                nfo Dec 1, 2008 10:24 AM

                                I'd encourage you to give the place a shot, since it's considered a pretty good option in your new neighborhood, and you can do so cheaply. You could avoid prix fixe, wine, weekend nights etc. and avoid trouble with seating and thin service. I've already mentioned that I don't find it worth the trouble to dine there again, but I'm way across town - a place that fails as a destination/occasion restaurant may be much better as an off-peak, local option (there are places over here that I enjoy but would never visit on a busy night). BTW, I had posted these thoughts in a previous reply, but I think it was a casualty of moderating (part of my post would not have made any sense once the offending posts were removed).

                                1. re: manish01
                                  r
                                  RichardinJP Dec 2, 2008 03:27 AM

                                  That is indeed a lame response to such an unacceptable action on the part of TT. Having found the service to be totally inadequate myself, I have avoided TT for many years now.

                                  1. re: RichardinJP
                                    StriperGuy Dec 2, 2008 05:40 AM

                                    I agree, $50 for nuking a res. night of does not cut it.

                                  2. re: manish01
                                    m
                                    manish01 Dec 5, 2008 06:35 AM

                                    I got a call from the owner of Ten Tables apologizing profusely for what had happened as well as citing the reviews and that they made another mistake by not sending us a $100 gift certificate ... yesterday I did indeed received another $50 gift certificate. In my mind this doesn't justify what they did but I will give them a try now.

                                    1. re: manish01
                                      yumyum Dec 5, 2008 06:40 AM

                                      Thanks for reporting back. I hope you do try it. I'm sure you'll love the food, but I fear the bad taste about the service and how they handled it will never be removed from your mouth.

                                      1. re: manish01
                                        b
                                        bakerboyz Dec 5, 2008 07:01 AM

                                        Any good explanation from the owner for why the "bump" happened in the first place? Did he/she say it never should have happened or that it was a mistake by an employee or some reasonable explanation?

                                        1. re: bakerboyz
                                          m
                                          manish01 Dec 5, 2008 07:03 AM

                                          To be honest I didn't ask b/c I might have started getting angry again ...

                                        2. re: manish01
                                          StriperGuy Dec 5, 2008 07:03 AM

                                          With that mess they should comp you dinner for 2 of you completely, wine, food, whatever the heck you want. $100 is still barely acceptable...

                                          Heck, hope you have a nice meal.

                                  3. re: Bob Dobalina
                                    l
                                    ljw7 Nov 26, 2008 05:51 AM

                                    I think you _vastly_ underestimate the potential for businesses to do stupid and self-destructive things. Why lately I've even heard some things about the banking industry....

                                    1. re: ljw7
                                      Bob Dobalina Nov 26, 2008 06:05 AM

                                      Touche.

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