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Nov 17, 2008 11:17 AM

Takeout/delivery snafus

I was recently reminded of a classic takeout mix-up that happened to me a few years ago. I ordered a pizza with hamburger and anchovies. The counter clerk must have abbreviated the request on the order slip, and the cook misread it. I was already home and ready to dig in to my tasty dinner when I opened the box and saw that instead of hamburger and anchovies, it was made with ham and artichokes!

Not a catastrophe but I was really psyched for anchovies and this just did not hit the spot.

Any other dyslexic dining disasters out there? Unexpected delivery "surprises"?

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  1. One of my friends was a salad frantic. He seemed to have issues getting the right dressing via, Drive Thru(DT). Apparently he wanted Ranch dressing, but not the French dressing that he ended up with. It seems that are confusing in the DT communications system. It wasn't till I told him he should order his dressing as "Creamy White Ranch Dressing".

    One day, he called me over a firewood project we had been planning. He nudged me by treating me to lunch. At the order marquee he ordered me my burger, fries and drink. He proceeds to order his salad and I heard "I want a packet of Ranch dressing". I said to him that you will end up with French again. The 'of Ranch' got mingled enough to sound like French to me. Then a voice came back, what number is that dressing? WTH??? (We thought) They started numbering their dressings on their ordering marquee to avoid the confusion. Oh, I guess KISS works.

    7 Replies
    1. re: RShea78

      There used to be a Taco Bell by my apartment back when I was a starving college kid. No matter how clearly you spoke into the microphone, you got a bag of food that was nowhere near what you had ordered. Usually they got the approximate number of items right, but an order for two bean burritos, three hard shell tacos and a drink would come back as chilicheese burritos, taco salad and a burrito supreme. tI was like a game trying to figure out what we would end up with.

      1. re: lulubelle

        That's hilarious cuz that just happened to me last night! I ordered a cheesy double beef burrito, a burrito supreme, and the new ultimate nachos (don't waste your money) and ended up with a chili cheese burrito (fine, I like those), and a grilled stuft burrito (ick). I've learned after many trips to Taco Bell over the years, to always order one additional item because it goes without question that you will always end up with at least one incorrect item and one item that turns out to not taste as good as you thought it would.

        I've also gotten the entirely wrong pizza delivered to me before. I ordered a supreme, I got a hawaiian with BBQ sauce. I HATE BBQ sauce. That was the ultimate disappointment because by the time the pizza was delivered and I got it upstairs and opened the box, the pizza place was closed.

        1. re: Stillwater Girl

          had the same problem with pizza saturday night. Ordered an everything pizza with half no meat (so just the veggies) and got half everything and half meat. I really took the time to explain to the (Spanish) girl on the phone that I don't eat meat so please make sure one half had just veggies but .........

          of course by the time the pizza guy had left and we had got out plates drinks napkins it was too late.

        2. re: lulubelle

          I am convinced that everyone who works at the Taco Bell by my house is stoned, except one woman. If she's taking your order it's correct. Otherwise, who knows.

          Once, at a Taco Time drive-thru I ordered a soft taco meal (mexi fries, drink) and a quesadilla. The guy checked my bag, naming each thing, handed it to me, closed the window and walked out of my view. I looked and there was only the box of mexi fries - no soft taco, no quesadilla. No idea what he was doing when he checked. I sat there trying to get the attention of the people inside. When I finally flagged another person down and told him what I was missing, he got the rest of my food. As he handed it to me, he leaned out of the window and said quietly "Sorry - the manager is trying to work the window." The eye roll was PRICELESS.

          1. re: lulubelle

            I grew up near a Wendy's that was the same way. Mom and I used to bet on how off our order would be. I don't think any order was ever correctly executed.

            1. re: Janet from Richmond

              We've been going to Aruba for 11 years - 12 coming u yea!!! Anyway, back when we first went we ordered a couple of pizzas from our resort. I like fresh tomatoes and onions on a crispy pizza w/extra cheese and DH likes pepperoni on crispy with xtra cheese. Anyway, up they come to our unit with 8 EIGHT pizzas. Somehow our order translated to 8 pies. We got a big laugh on that one.

            2. re: lulubelle

     DH and always joke that we're going to stop ordering specific things and just ask for however many items. I think we actually discovered the root of the problem the other the bottom of the receipt is a summary that totals the number of drinks and the number of items. Who cares what they are, as long as there's enough stuff in the bag? Half of it tastes the same anyway...

          2. My mom and dad went out to dinner one night, and the waitress asked if they would like anything to drink before dinner. My dad said" I'll have a cup of coffee", and my mom ordered a cocktail. The waitress came back with two cocktails, and my dad asked her what she had given him. She said " You ordered a kamakaze!- My dad told her it was a cup of coffee, not a kamakaze- and she said " I didn't think you looked like the kamakaze type!

            1. When I was in high school, I worked drive thru at McDonald's. We were given 30 seconds to get an order out once the person got to the window (I think it was 2 minutes from the time the order was placed but it's been a long time and I can't remember exactly). The boxes are muffled so you can barely hear the person, never mind the, "Oh, wait, change that cheeseburger with no pickles to a hamburger with extra mustard...oh, no Johnny changed his mind, he wants chicken nuggets instead..." with the screaming in the background. Add that over a shift of 6-8 hours, busy lunch/dinner service, minumum wage, frenzied managers, hundreds of items packed. Mistakes are bound to happen.

              1 Reply
              1. re: chowser

                ditto to that...I worked at a Wendy's in university and had that unreasonable time limit to get the food out the door too. We had a couple of burgers go out sans meat.

              2. Ohhh I SO can beat your anchovy mix up !

                In my leaner, early post-uni days, we ordered a pizza from a place that delivered that, plus your other typical greasy spoon items, like fish and chips . Maybe had ordered a pizza and some fries.

                Well the order comes and not only did we get our pizza but had an apparent "freebie" of a small fish and chips, and gravy. We dove into our good fortune (hey it was cheap days), only to have the take out call half way through our mini-meal to tell us........that they had inadvertantly sent us someone's doggy bag by mistake.

                There is no amount of mouthwash that rinses that feeling out I tell you.

                2 Replies
                  1. re: im_nomad

                    At Burger King I got a sack of parts what I believe to be for their coffee maker, for my DT order. I cought the mistake when the window person set the bottom of the sack in my hands. My comment was, "geez, if these burgers are this hard, I better make sure it is really food". The widow person eyes rolled, as to move along - its right,... till I pulled out a brass looking part. The window person must have passed out as there was about 6 people crammed into the take out window area. I did hear someone in the back yelling that his parts bag was missing, so I hollered back, I got it! Yikes, I hope they sanitized the place as the repairman appeared like a nasty sewer worker.

                    My money was cheerfully refunded.

                  2. One time I ordered an antipasto salad - Menu did not say anything other than the title of the salad. I get it home (after a 2 mile drive that took 20 minutes because of snow) and I open the box and it is covered with tuna salad. YUK. In my experience antipasto salads are lettuce with delicious cured meats and cheeses - not tuna and mayo!

                    Another - ordered an italian sub with the works on it - usually this would be oil and vinegar... nope they slathered it in mayo. Who on earth puts mayo on an italian sub?!?

                    4 Replies
                    1. re: Chefsquire

                      ""Who on earth puts mayo on an italian sub?!?""

                      Americans! ;-)

                      1. re: RShea78

                        And don't forget Canuks! They put Mayo on french fries too... eek!

                      2. re: Chefsquire

                        Who puts mayo on an Italian sub? Southerners! They'll put mayo on anything down here. My fave local pizzeria, run by an Italian via NY, had to start putting mayo, in addition to oil and vinegar, on his cheesesteaks. It grosses him out totally, but that's what the customers insisted on.