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Nov 14, 2008 11:02 AM

Rosemary Chips at Loblaws


I just love love love the PC Rosemary Chips from Loblaws. As it seems to go with most of my favourite things, they no longer seem to be sold. About a year a go they disappeared, came back, and now have been off the shelves again. Please post here if you have seen them in your store! (or any store, for that matter!) Thanks!

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  1. Miss Vickies also has Rosemary chips

    1. I love those too. They are the olive oil chips and are thicker than the Miss Vickies. I prefer the PC ones. According to their website, they have not discontinued them.

      1. With respect, why not contact Galen and get the NG elves to track some down in the Loblaws nearest you?

        6 Replies
        1. re: Kagemusha

          Perhaps because their PR department will thank you for contacting them, tell you how great they are and that they will pass on your letter, and then,,,nothing!

          I'm not a great chip lover and find most chips both artificial/chemical tasting and inedibly salty, but I loved those rosemary chips. They are supposedly still available, but I haven't seen them in ages.

          1. re: embee

            Cynicism or experience,embee? Ask the manager, ask again, then try Loblaws HQ and detail the inert manager's handling of the request. These days, CRM best practice usually recommends handling such inventory issues quickly rather than using the old sympathize/deflect/ignore schtick. Try it.

            1. re: Kagemusha

              Experience, Kagemusha...repeated experience. Great CRM is not part of the Loblaws vocabulary.

              Ask the manager? That means first finding the manager. Some stores, with good managers, have apologized for their inability to deal with inventory issues. "It's in the computer, but the computer won't let me order it" has been one common refrain. "Merchandise we ordered never showed up" is another. If it isn't "in the computer", ordering it is never possible.

              At the Loblaw's most convenient to where I live, I've experienced a manager literally running away to avoid dealing with an issue (specifically, an entire display of rotten produce). Or how about the fact that they don't stock PC bakery products containing real whipped cream, other than one compulsory Insider's Report order, because the bakery manager finds them "yucky". I was able to get my preferred brand of sour cream onto the shelf at this store, and the outdated stock removed, but only because the supplier (who is "in the computer") turned out to handle their own merchandise and was willing to heed my request. Loblaw's had ignored me for months.

              If you have the magic secret for getting Loblaw's to heed customer requests, please do share it. Your suggested approach has failed repeatedly.

              1. re: embee

                I'd agree if this was 2000 but now, with Galen's arse on the line and online communities' clout a fact, I'd say push ahead. Out here in Mississauga, I've dealt with avoidant ADHD managers and several who actually "got" the problem and did something--quickly. I'm sympathetic to the fact we're at the mercy of Loblaws hiring mistakes. There are a lot of panicky goofs out here at their HQ but I suspect someone would take our long thread on Loblaws demise seriously if they saw it. Bad news travels faster than good news.

                1. re: Kagemusha

                  While I do hope you're right, it sure hasn't trickled down to the store level at the several stores I patronize at least semi-regularly. A couple of these stores have good operations management, but you sure don't see it with respect to CRM.

                  1. re: embee

                    I agree with embee. I wrote to them recently about a product and it took almost a week to get a lame response back. Quite frankly I feel it's not worth my efforts and I have pretty much given up on them.

        2. I've never tried these so-called rosemary chips you talk about, but it does sound delicious! I just wanted to put it out there that PC makes a great number of delicous flavoured my pantry right now I have a bag of tandoori flavoured AND general tao's chicken...both very good.

          I am a big chip connoisseur, so I've tried a lot. That has got to be one of my guilty pleasures, is trying out new flavours whatever brand it is. So on the bad side, anything Humpty Dumpty or Lays for that matter. On the good...I'm glad Old Dutch has made it's way to Ontario 'cuz those bad boys are my absolute fave...S&V especially. And my new discovery, Archer Farms chips from Target! Get to Buffalo stat and stock up on their favourite has got to be Parmesan Garlic.

          oooh, and just another tip, the Dorito's in the States are waayyy better than what we get here. Salsa Verde flavour is to.die.for! Keep your eye out for them the next time you cross the border!

          1. Thanks! Well, in the past I have emailed Loblaws asking about the chips, but never received a reply back. Dang, those were the best chips ever! A few months ago I found Rosemary chips at the Bulk Barn, but they were not as good, and I haven't seen them in a while either. I love Rosemary anything!

            6 Replies
            1. re: Lawchik

              Have you tried Ace's rosemary and sea salt crisps yet? I've found them pretty tasty with a blue cheese like cambozola.

              1. re: JamieK

                Haven't even seen these....sounds yummy. I'll have to look for them. Thanks JamieK.

                1. re: millygirl

                  Well not to hijack from the rosemary theme but Ace's cranberry/raisin crisps are really really tasty. I like them better then Lesley Stowe's cranberry crisps. Ace's are moister and more flavourful, fantastic with a really creamy cheese like Riopelle or Belle brie.

                  1. re: JamieK

                    Have you tried the new ones, roasted garlic and potato chive? The rosemary were my fave but these have taken over. The potato chive are nice and peppery. I eat these instead of chips now

                    1. re: go4sherri

                      Not yet but I've been eyeing them and will definitely try them out. They're a bigger size than the other original crisps too.

                2. re: JamieK

                  Yes, and I find them addictive.