566786 Wed Oct 22 20:56:37 -0700 2008 7 1 San Francisco Bay Area 0 4122911 We stopped in at the new diner in San Mateo, called Jack's Prime. It looked really new -- I loved the decor; both modern and dinerish at the same time. We just had snacks. the teens had fries and sodas, we split a Wine Country burger, with a turkey pattie instead of beef. Nicely done. Goat cheese, and onions done in wine was interesting.... No garnish though. However, we also had the sweet potato fries! Scrumptious! And now we don't have to go into the city for sweet potato fries anymore. We're definitely gonna go back. Wed Oct 22 20:56:37 -0700 2008 10839 Kim Cooper 1 4273935 Have been 4 times and must say that this place opened with a lot of potential but has slid downhill fast. The service is horrible. A very young staff that doesn't seem well trained or managed. Have seen food sit on the counter, orders go wrong, staff members chatting while tables are unserved, you get the idea. I think the owner is not there much of the time and his young staff is phoning it in because it's a low paying, part time job for them. Sadly, the food is hit and miss, mostly miss. Some interesting flavors, but seriously lacking in execution. Cold buns, overcooked meat, undercooked fries are pretty typical. Had one good burger and good sweet potato fries on my first visit right after they opened. Since then, three strikes in a row, each worse than the previous. There are much better burgers for your buck in this area. Jefferey's, Marvin Gardens, Sneakers, Refuge. Fri Dec 26 08:44:13 -0800 2008 4122911 130031 Shane Greenwood 1 4296547 Hmmm ... sweet potato fries ... shakes using Double Rainbow ice cream and Clover milk ... Diestel turkey burgers ... Meyer Ranch Beef ... wine and beer ... and a website that is set up for 'locations'. Looks like someone who wants to be the next Taylor's and become an upscale burger chain. http://jacksprime.com/ Sun Jan 04 22:31:42 -0800 2009 4122911 10264 rworange 2 4296898 He may want to be the next Taylor's, but Jack's is not even in the same league. Not even close. If they don't execute well, it doesn't matter where the ingredients come from. The shakes we had were very good, but we only had it once so I can't speak to the consistency. However, the burgers and fries are definitely hit and miss. Mon Jan 05 06:46:54 -0800 2009 4296547 130031 Shane Greenwood 3 4661468 We've been several times now, and have always found it to be good. What day or time of day do you go? We bring the teens in for a weeknight dinner mostly. Wed May 06 22:00:59 -0700 2009 4296898 10839 Kim Cooper 4 4663257 We went on weekday evenings around 7:30 or 8:00 pm. Haven't been back in awhile though. Thu May 07 11:57:55 -0700 2009 4661468 130031 Shane Greenwood 4 4663367 Since this is a resurrection of an old thread, I will also add that I contacted the owner about the service and cleanliness issues back in January (after our last visit). He acknowledged the problems and told me that steps were being taken to improve. So maybe it's better now. Hopefully someone with recent experience can post. Thu May 07 12:32:11 -0700 2009 4661468 130031 Shane Greenwood 3 4663301 Ive been three times. I had a shake the first time which was not very good, but the burgers and fries were excellent. The second was right before closing, they only had wheat buns, which were good, but not what we wanted, and the fries werent nearly as crispy as they had been or should have been. I think they turned the oil off and were using residual heat. The third was perfect. Burgers cooked perfect, fries crispy and hot, service as you would expect from a place of the sort. Im happy with the place. I think it is apparent that they didnt deliver because of going in so late, which is not so great, but I forgive this easily. Im in the food and beverage industry, and if you have been at work since 12, and want to try to clean up a little early, its relatively excusable. I think its rude to go in 15 mins. before closing in the first place, but I didnt realize they were closing. Thu May 07 12:09:12 -0700 2009 4296898 245988 Adamsimpson