My Sandwich at Caplansky's today...

[acd123]

...was not good. It was way too fatty and I ordered regular. Don't get me wrong, I like the right amount of fat, but there was too much and it was not the good kind. It was chewy, not the stuff that melts in your mouth. It was the kind that you have to put in your napkin when there is nobody looking.

The flavour and texture of the of the meaty parts were great. But I didn't feel like ripping off the chewy fatty bits to get at the good stuff.

I really Zane's other stuff (fries, gravy, cole slaw, cabage borsht, and the knishes/bourekas), but the sandwiches are inconsistent. The last one I had was great, but this one was way, way off.

I'll keep trying though, because I know it is a work in progress and he'll get it right.

[Rudiger]

Yes, as echoed above, tell him.

You're crying wolf to the wrong people.

You commented that you enjoyed the 'meaty parts' and are a repeat customer, so more so, you should feel comfortable complaining.

[duckdown]

I admit they are certainly inconsistent at times -- especially since Caplansky is rarely there doing the cooking anymore.. He's got a young kid there now who wears an umbrella hat the last few times I was there

They have totally done away with the 'lean' sandwiches and have simply regular or fatty..

However, my last visits have been pretty good, sandwich wise, I just find that the new kid always is undercooking my fries

[acd123]

Yeah, I got the feeling that the meat was right but sliced wrong. One of the pieces in my sandwich today had a huge streak of chewy fat running down the middle, with a tiny piece of meat on either side. I'm no expert of hand slicing smoked meat, but I know that's it's a special skill and it did not seem to be done right today.

[embee]

I can only tell you what Zane told me - if your meat isn't right, say something. I know he's taken a few days off, but he has been there every time I've been in.

[jayt90]

I would send that back unless it was take out. The thickest piece of the fat strip should not go out unless requested. They can always cut from the thin end of the brisket.

[garlicandwingnut]

Zane has always been there on my visits.
If something isn't right, tell him (nicely), otherwise how will he know?
He is trying to do a good job and is busy enough now that he can't do everything himself and has had to hire a "sous", unfortunately he can't be looking over the kid's shoulder all day.