AllClad Gift for Completing a Survey
I bought an AllClad slow cooker back in the winter. I guess I answered an mailed in a questionnaire (I had forgottoen all about it), that entitled me to a free gift. So I was surprised to see a delivery notice from UPS indicating AllClad was sending me metal cookware with customs duty and taxes owing (I'm in Toronto) of $40.68. I called AllClad's customer service number and they had no record of anything being sent to me and referred me to their rebate number where I left a detailed message. Valerie called me back the next morning to apologize and to say they would refund the duty and taxes by cheque. Nice customer service AllClad!
Good customer service from All-Clad and yet another example of how Canadian consumers are treated like prey in a system set up to gouge them for money. UPS is notorious for outrageous brokerage fees to ship to Canada -- I suspect that most of your charges are for brokerage fees rather than taxes and duties, since there is no duty for North American-made products like All-Clad. With GST/PST now at 13%, to get dinged for $40.68, you'd have to buy something worth $312.92. I doubt the gift from all-clad is worth that much -- I would guess it might be one-quarter of that cost -- which means three-quarters of the charge would be for brokerage fees. United States Postal Service doesn't charge such fees for shipment to Canada.
CookatHome, you're absolutely right. While the pair of chef's tongs and BBQ skewers are very nice, they are not worth $312! As usual Canadians get ripped. And many retailers here are still charging more than U.S. prices despite the relative equalization of currencies. Anyway, hats off to AllClad!