application error while trying to browse profiles

[emerilcantcook]

I keep getting an error when I try to browse certain profiles. It's been like that for the last few days, and nothing seems to help (refreshing, emptying the cache, etc). This is really annoying especially since I am in a country where you pay for the internet per the minute you use it. Please please fix this site, the usability problems are getting ridiculous.

The error page is titled "CHOW: Application error", with the following content:
<There's been a slight problem...
Sorry, something's not working with this page. The CHOW team has been notified and will check it out.>

PS: It doesn't happen for all profiles for some reason, but for those that it happens, the error is consistent.

[Jacquilynne]

Which profiles?

[emerilcantcook]

Two random examples from Quebec board

http://www.chow.com/profile/220545
http://www.chow.com/profile/220607

[carswell]

Here's another one: www.chow.com/profile/220492

I don't recall seeing any of these three users' names before the last day or two. While it's next to impossible for us mere mortals to test, my theory is that these are all new members and that their profiles are inaccessible due to the database latency problems that have plagued this site for nearly four months now.

[kpzoo]

Same problem here, for the last few days as well. More examples:

http://www.chow.com/profile/219578
http://www.chow.com/profile/191158
http://www.chow.com/profile/12881

[Googs]

I can't only see page one of my profile. Frustrating as I've been away and wanted to catch up on older posts.

Today I couldn't see this profile:
http://www.chow.com/profile/51975

[invinotheresverde]

My own profile.

[Stephanie Wong]

Please add me to your list: http://chowhound.chow.com/profile/14515

Good luck in getting these fixed.

[berkshiresnow]

My profile as well

[jfood]

Happens about 90% of the time for jfood on other profiles but not his.

[zin1953]

http://www.chow.com/profile/216123

[LindaWhit]

This isn't just happening on Profiles (although I'm sometimes getting the same thing). I just tried to access Member Recipes (or ones posted by Chow.com themselves) and am getting the same error message. Cannot read any recipes, no matter what group they're under.

[enbell]

Same goes for when I try to click on My Reading List

[Jacquilynne]

Okay, poked at this some more, and it does seem to be a lot of profiles affected. I've raised a ticket for Engineering on it.

[kpzoo]

Thanks :-)

[Pat Hammond]

As of this morning, I can't access My Chow. It was okay yesterday; now I get an application error.

[Gio]

I can access MY Chow first page of recent posts, but on all pages up to the last, page 63, I get the applicatrion error. Also, I cannot access any pages listed across the top..... Why do these things happen on week-ends?

[MMRuth]

That's my situation too - I can get to the first page, but not the subsequent ones, but I can get to all of my other pages (photos, etc.), except for my "Reading" list.

[LindaWhit]

Try clicking on the number for the next page, not the "Next" button. That usually works for me.

[MMRuth]

Thanks for the tip - didn't work for me though!

[LindaWhit]

Arrrrgggghhhh.....if it's not one thing, it's another. It's now not working for me either. :::::sigh:::::

[Gio]

Doesn't work for me also, Linda. The problems just seem to multiply. Too bad. I like this forum. I hate to see it falter like this.

[Ruth Lafler]

I reported a problem accessing a profile yesterday: http://chowhound.chow.com/topics/5162...

[emerilcantcook]

UPDATE: Now I get the same error while trying to browse my "reading list".

[carswell]

Same here.

[hannaone]

Add me to the list of application errors (sigh) - both on the reading list, and any "my chow" page beyond the first one.

[Glencora]

It's happening to me, too. I can't get to "my chow" page at all.

[smarsh]

I also can't get to "my chow" at all. I had been getting the application error occasionally for about 2 weeks but its been continuous since Thursday.

[Harp00n]

Well at least I'm not feeling "as" paranoid after reading all these posts!
For the last couple of weeks I've gotten the "slight error" message sporadically when clicking on other Hounds' profiles but with ever increasing frequency until last night.
I couldn't and can't access "my Chow", So whatever I did, please forgive me and please give myself back to me ? Please?

Harp

[PayOrPlay]

My user profile likewise seems to have become unavailable.

[lynnlato]

My profile has been unavailable for two days now. Any word from mods about what the issue is and what they are doing to resolve it?

[The Chowhound Team]

Jacquilynne posted above that she's raised a ticket for Engineering over the weekend. We don't have any updates from them at this point:

http://chowhound.chow.com/topics/5513...

[phoebek]

Me three.

[Jacquilynne]

Something I'm wondering about, for people who can't reach their own profiles. Have you ever answered any of the questions on the right hand side?

[Monch]

I am having the Application Error when attempting to access "My Chow".

I'm one of those who have never answered any of the Profile questions.

I'll answer some and see if there's a change in my online experience.

[hannaone]

The chowhound team profile page loads even with no questions answered.

[Jacquilynne]

It used to have some answers at one point, though, I think. My admittedly somewhat wild guess about a possible cause is that the problem is that if there's no entry in the profile questions database, the page breaks.

When I was poking at it on the weekend I found that most relatively new profiles were broken, with few exceptions. And the exceptions always seemed to have some answered questions, where most newish profiles don't. I'm just curious if that matches up with the experiences of others.

[hannaone]

That could be. The chow team profile does have entries in the "People Reading Me" section.

[janetofreno]

Sorry, but NO!!! I have entries in the profile box, and have for a long, LONG time (years). Yet for two days now all I get is a blank screen in that horrible dark brown/black I hate, with the Chow logo and a message that says "application error." Nothing else.

This happens regardless of whether I click on "My Chow" or just on my name where it says "hey, janetofreno."

And in answer to your next question, I HAVE changed my profile since the switch to the Chow format on the website. So don't try that one as an answer....it isn't a new profile to the Chow website. Sorry.

[Jacquilynne]

Yes -- that theory was shot down a few days ago -- it was my best guess for what might have been the reason why some profiles showed and some didn't at the time. Now I'm just as baffled as anyone else.

You're the second person's that's mentioned a message that says application error and nothing else -- it doesn't also talk about the Chow team being notified, etc? If not, can you send me a screen shot as a jpeg or png file to jacquilynne dot schlesier at cbs dot com or upload it here? That sounds odd, and it's a problem I'd like to see.

[janetofreno]

Sorry, but now I'm not getting the application error. Besides, I'm not sure how to save a screen shot as a jpeg. Just because I use the computer doesn't mean I know anything about it.

But in answer to your question, no, there was no talk about chow team being notified. It was just a blank black screen with the brown border and the chow logo. And the words Chow: application error up where the url is.

[Jacquilynne]

In case you see it again, here's how to take a screenshot on a PC:

While looking at the browser with the error message, push Alt+PrntScr on your keyboard. PrntScr is usually somewhere up on the top right near all the other weird keys like NumLock and Insert that none of us ever use. That basically takes a picture of the current window and puts it in your clipboard.

Then, open Paint using Start -> All Programs -> Accessories (at least in WinXP and older, I'm not sure if that's changed in Vista, as I've never seen it) and choose Edit -> Paste.

Then File -> Save As, and change 'Save as Type' to JPEG or PNG, give the file a name, and save it. Then you should be able to upload here, or email it to me.

[invinotheresverde]

My right-side questions have been filled out for eons and still no profile access.

[Jacquilynne]

Darn! Wild-ass guess shot down.

Thanks for letting me know. Fortunately Engineering should be able to pinpoint the problem with more accuracy than I can.

[invinotheresverde]

Access! Thanks, Engineering.

[invinotheresverde]

Edit:

I can only access the first page of "My Chow".

[Harp00n]

As has mine.

Harp

Edit
*****
Fixed, so thank you!

[Harp00n]

Oops, I spoke too soon.
While I do have "my Chow" page back, for which I'm grateful, I can't get past page 1 either by clicking on page 2 directly or "next" :-(

Harp

[LindaWhit]

Same here; still not able to access anything past the first page of My Chow.

[carswell]

I haven't ever but, if I recall correctly, emerilcantcook has.

[silverlakebodhisattva]

Still can't get my own profile (been 24 hours +). I'm looking at a lovely Famima ad, though.

[Glencora]

It's fixed. Thanks!

[Jacquilynne]

As some of you have noted, Engineering has launched a fix for this, and profiles should be accessible again. If anyone still can't reach theirs or someone else's please let me know.

[emerilcantcook]

Thanks a lot!

[Chris VR]

I hate to be the wet blanket here but I was happy this was one error I hadn't encountered as I was happily using my CHOW yesterday and this morning. Now I get the error.

[Jacquilynne]

Hrmm, but I can access your profile, so it's not the same error as the other people were experiencing -- in that case nobody could reach those profiles.

[Chris VR]

Now it works. Go figure.

[emerilcantcook]

This one is still not accessible: http://www.chow.com/profile/137655

[patz]

I can't access mine either through "My Chow" or clicking on my name in postings. Thanks!

[janniecooks]

It's still not working for me, hasn't since Sunday. Can't access "My Chow" at all.

[AnneBird]

I can't access my previous post history... I usually get to it by clicking on my "name" at the top right hand corner. The screen just says "Chow". Is this the same error everyone has been complaining of?

[hannaone]

Try clicking on the "my chow" in the bar just below the chowhound logo and see if you get the same error.

EDIT: I just clicked on your profile and got the error message, so it looks like the same one others were having.

[GIOny]

This is the first time I'm reporting it but as of today Tuesday August 26, I am still having the same problem as the others. It's been going on for several days now. I can't into My Chow and cannot access past posts from other members as well as other problems stated. Any idea of how long the "fix" will take?

[igj]

I have also been having the My Chow problem.
http://www.chow.com/profile/15851

[AnneBird]

Yay! Its fixed! Thank you! Try yours...

[smarsh]

I was just going to post a message saying "thanks for fixing my chow" but unfortunately, the fix only lasted a day. Mine is inaccessible again....

[PayOrPlay]

ditto (was fixed, now broke again)

[Jacquilynne]

Hrmm. I can get to both of your pages, while I couldn't get to yours yesterday, PayOrPlay.

[patz]

same here - worked for about a day, now it's broken again

[Mick Ruthven]

My "my Chow" was down for a few days but is working now.

[Chuckles the Clone]

As of this moment, I'm getting tons of application errors trying to view profiles.
Here are the "people reading me" that are currently not working:
http://www.chow.com/profile/43515
http://www.chow.com/profile/45453
http://www.chow.com/profile/52384
http://www.chow.com/profile/88405

[Engineering]

Can you confirm you are still seeing errors on those pages? They work fine for me.

[Chuckles the Clone]

All are now working. When they were failing last night, I tried to access them repeatedly and over about a 1-hour period. And all the others in my list were working then. And I was getting the application error page that says "engineering has been informed of the problem" or whatever. So maybe you've got something in your logs somewhere. Definitely I tried all 4 within a minute of posting.

[carswell]

http://www.chow.com/profile/137920 just returned the infamous "there's been a slight problem" message. Twice.

[Dual]

I have been unable to view my page for weeks it seems.

Also: posting takes a loooong time: something times out after the click-to-post.

[meatme]

I can't read page 2 of My Posts or any of my Reading List.

[Passadumkeg]

Can't find many profiles and site often crashes.

[maria lorraine]

Application errors left and right. Awful. At least 20 times today.

[estufarian]

This may be the same issue - but a variation.
When clicking on names to see their recent posts I get consistent 'errors'.
From the Ontario Board I can't see anyone's (including my own). But from other Boards there's no problem (e.g. just connected from Wine Board).
this may be why posters on some Boards are getting a variation on this issue.
The Ontario 'links' have been down for about a week - only recently discovered it was OK from other Boards.

[amanda3571]

CHOW error when clicking on my chow & my name at the top right of the page.

[Scargod]

I mentioned this on the Site Talk board, http://chowhound.chow.com/topics/5511..., on the 24th, 25th and 29th, but I guess that was the wrong place to post it (?). Are you not reading any of the complaining there? There haven't been any responses from staff there. Perhaps staff doesn't want to step into the middle of that thread...
I had no or limited access to My Chow options and other peoples info when I click their link in a post. Some or all of it works on some, infrequent occasions for several weeks. It's still all very slow and undependable.

[tatertotsrock]

The last 3 days, I keep getting:

"There's been a slight problem...
Sorry, something's not working with this page. The CHOW team has been notified and will check it out.

You can go to the CHOW home, or go back to the previous page."

Did I do something wrong...did I offend ya'll somehow...did ya'll remove me? I hope not...where did I go?

Here's my MY CHOW link:
http://chowhound.chow.com/profile/93485

Please let me know what's up.
Thanks,
Tatertotsrock

[Scargod]

I have refrained from using the word paranoia or paranoid till now, but you know who you are!
You have been found guilty of upsetting someone at Chow, or Chowhound, or both... Perhaps you are just upsetting the servers by hitting refresh too frequently! (I know I have; I can no longer read "Open" on my F5 button)
They are now messing with you and gas-lighting you. They are getting even and will drive you crazy!
If you've ever had a post deleted or questioned a moderator's judgment you will be unable to reach your personal Chow page with increased frequency and it will be the least reliable when you need it the most.

Moderators: please realize that I am trying to add humor to a difficult situation. I know playing whack-a-mole has your arms tired and I sense growing frustration.
Thanks for giving me a respite! I am proud to say that, as of this moment, all of Chowhoundom works for me, albeit slowly. I take back everything I've said, at least for the time being.
Thanks (and don't stop punishing the non-believers, nay-sayers and rabble-rousers).

[Gio]

Good try Scargod, but the problems still reign supreme.
To quote an FN host.

[enbell]

Just got this:

Error 502
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /profile/11290.

Reason: Error reading from remote server

[maria lorraine]

I got that one too yesterday. It was new for me too.

[ElJeffe]

http://www.chow.com/profile/77439

My chow history appears to be blank.

[burumun]

http://chowhound.chow.com/profile/137622
I haven't been able to access my profile for a while ...

[danhole]

A couple days ago I couldn't access other people's profiles, but I could access mine, but I can't go beyond page 1, on my page or any others. I get the "oops, sorry" message. I also get the Error 502 (?) the proxy error message. That happens every couple days for the last 2 weeks.

[Enorah]

Still can not get to "My chow" page

grrrrrrr

[Dave and Stuff]

I am having trouble with the same problem.

[jennjen18]

Hi, put me on the list too --> http://www.chow.com/profile/12423
Any help is appreciated! Can't access my chow for a few days now.... :(

[nsheth]

Cannot view my profile either, for (at least) last couple days . . . thanks for any help!

http://www.chow.com/profile/10603

[nsheth]

I also wouldn't call myself a new user - I'd say I've been using Chowhound for at least 5-6 years . . .

[OrganicGal]

Also can't access my CHOW at all. Been trying for three days now, and constant application errors. I know I don't have my full profile filled out, but some is, and I do have people listed in people I'm reading. I'm a bit older, been a member for 2+ years (since before the BIG CHANGE), so it's not just restricted to newer profiles.

[GIOny]

ok this is where it stands for me as of today, I can get up to page 2 of My Chow but not past that and I cannot get into anyones profile. Any light at the end of this long tunnel??

[Ruth Lafler]

I agree with whoever said the profile problems seem to be with newer users. I never have problems with people I recognize as long-time posters, but when I click on an unfamiliar name I get the <There's been a slight problem...
Sorry, something's not working with this page. The CHOW team has been notified and will check it out.> message.

In addition, I couldn't log on to Chow at all yesterday from my new laptop. My old laptop was logged in, and I'm logged in a work, but not the new laptop.

I just tried some of my older MyChow pages and I could open 2 and 3, but not 114.

[silverlakebodhisattva]

Been posting for years, goin' back to when Leff was running CN and it looked like it was printed on a Ditto machine ( blue Courier font, on white backgound). I'm back to having problems this PM. So much for the "new posters" theory....

[GIOny]

Not sure what you are considering "new" but I've been on Chowhound around 2 years, of course I could tell you exactly if I could get all the way back into "my chow"

[jakeyd]

Can't open profile at all

[wasabica]

I can post (sometimes it hangs but not consistently) but can't open my profile in FF or IE. I can randomly open other profiles, but never my own. Been trying daily at different times of day for over a week. This is on multiple PCs with different IPs. I get the same application error per original post on this thread.

[wasabica]

I can now get to my profile, but still get this error when I try to go to reading list

[berkshiresnow]

I have an error message when I check on my profile as well.
The error page is titled "CHOW: Application error", with the following content:
<There's been a slight problem...
Sorry, something's not working with this page. The CHOW team has been notified and will check it out.>

[Cpt. Wafer]

Can't reach My Profile: http://www.chow.com/profile/11442

[Engineering]

The errors with profiles, in addition to many of the other site errors, are related to our caching mechanism. Since this is a larger issue than a simple code fix, it will be some time before it is completely ironed out. We'll keep you updated and will work to make the site more stable, consistent, and faster.

Thanks for your patience.

[danhole]

As of today it seems to be fixed. I got to page 9 on my posts (then got bored), and was able to access other people's profiles as well. Thanks for the hard work.