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Do you think it's strange when a restaurant...

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...calls you to reconfirm? I'm going to New York next week (it's finally here!) and my Monday night reservation called (I made the res through Opentable, and they usually send an e-mail reminder).

Does that mean they're really busy and want to make sure you're coming, or really slow and want to know if they even have to open that night? :)

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  1. No. This confirmation call is usually normal when it's an upscale place.
    Places in mind when this occurs when I made reservations at Gramercy Tavern and Eleven Madison Park. They called days in advance but it's not awkward, imo.

    Tina
    http://thewanderingeater.wordpress.com

    1. no. it's common even at less than upscale places.

      1. I actually think it's a plus that you received a re-confirming call. It shows that the restaurant is expecting you and is making sure there will be no foul-ups with your reservation. E-mails are nice, but the personal touch is even better!

        2 Replies
        1. re: RGR

          Yeah, but she had the time and the number of people wrong, plus I'm on the West Coast so she called at 7:30 am (luckily we were up!). But she was very nice and apologetic about the whole thing. It was actually pretty funny. Just glad to hear it's SOP and everything's ok.

          My head is about to burst. I'm also wondering how I'm going to eat all this food I have plans for! I need one more day!

          1. re: Eujeanie

            Considering that the restaurant didn't have the correct information, all the more fortuitous that you were called. So much better to have it all squared away before you show up for your meal.

            Btw, re-confirming is s.o.p. only for upscale restaurants. Also, a few require *you* to call them. per se is one of those.

        2. Most NY restaurants do this. People often make reservations/multiple reservations and then don't cancel it. I think it's the restuarants trying to protect themselves from this.

          1. Lots of restaurants in the Bay Area call to confirm. Mostly more upscale establishments and especially for weekend reservations. I like it when they do call because you have the opportunity to confirm the info they have and make any corrections necessary. I think that so many people fail to cancel reservations, that they force restaurants into this undoubtedly time consuming effort.

            1. It has definitely become standard operating procedure for most upscale restaurants to call to reconfirm the reservation. To the point where I often ask if and when they plan to call, in case I will be busy or unavailable or on a plane flying into my dinner destination city. If I am worried about missing their call or simply don't want to be bothered, I sometimes assure them that I will definitely call if I'm going to cancel or make arrangements to call them to reconfirm the reservation. I definitely understand the restaurant's concern about leaving empty tables that could be full.

              2 Replies
              1. re: nosh

                Smart. Restaurant Guy Savoy in Paris canceled my reservation...my reservation I made 5 months in advance...because I was out sightseeing all day and didn't get their call. I'm still furious about it. it's been 6 years.

                1. re: danna

                  Thanks, danna. I wonder how many of the "lost" reservations stories on this board are of the "We called to confirm and you didn't respond" and "I never got a confirmation call" variety. The restaurant called the patron's land line and they are out and about maybe not even checking their cell. The diners arrive for their meal and the restaurant has deleted the unconfirmed reservation even before printing the final list for the hostess stand so there is no record there at all. If I'm making a reservation at a place that is at all popular or crowded and they ask for a telephone number, I start asking questions and making arrangements so that I maintain some control over the communication. If it is an important occasion and I'm going to be traveling or away from a phone call, I first offer to make sure that I'll call to confirm or cancel and if that is insufficient (rarely) I'll be the one to offer a credit card to guarantee my reservation -- never had to actually give it.

              2. Sounds like a nice touch to me. Particularly if you'd made the reservation during travel planning, or if it was a place that you had to wait ages to get a table in and therefore were on some sort of wait list.

                Either way, sounds fine to me !