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Aug 5, 2008 07:26 PM

Rockland, ME: In Bad Company

Okay, so we were REALLY eager and excited to try In Good Company while in the mid-coast region this week. Really eager.

We walked in the door at about 8:15 p.m. tonight (a Tuesday). The restaurant was about 1/2 full. It looked promising: cozy atmosphere, good menu, etc. We were seated right away (being the only ones new and standing in the middle of the room) and shockingly were given water. But then we waited and waited and waited... About 15 minutes later I was able to flag down the guy (who apparently cannot do louder than a whisper) who seated us.

We had been ready to order for quite a while and we thought that was obvious because we had stacked our menus and were looking around for someone to acknowledge that. So once I flagged the guy down, I asked him what the soup of the day was. He replied, "I don't know - I'm just the busboy." That actually surprised us as he was the only one tending to and talking with any tables in the entire room.

So then I said, "Well, do you think you could get someone to help us?" He replied, "Oh, yeah, sorry for the long wait" and then proceeded to NOT go get anyone.

We waited for five more minutes and got up to leave. We were flabbergasted to say the least. So much for a promising meal....

Luckily we ended up at Suzuki right next door (another on my list that I was afraid we weren't going to get to). It was wonderful and the service was attentive to boot.

I trust that everyone who is on this board and recommended IGC had a great experience. We, however, were not among you.

Tomorrow night is back in Camden at Francine Bistro. I hope and pray it will live up to expectations!

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  1. Every place has its nights. Whenever I've been I've had a good time.

    Its a small place, with the bar and open kitchen right in the middle. Usually there is at least 3 or 4 staff in the bar and kitchen area, since that is where all the food and drinks are prepared. I'm just could have walked 3 steps to the bar and caught the attention of someone behind it.

    Suzuki's is one of my favorites. I've been going at least twice a month. Love it.

    I've heard great things about Francine's, the only caveat is that its very small. Tables very close together when its busy. Let us know what you thought about it.

    1. That is too bad, service has always been great when I have been there. They are a small staff and I agree with Zeph everyone has an off night, too bad it was on the night that you were there. How was Francines?

      3 Replies
      1. re: Mainecuisine

        Francine's was spectacular. We each had the tomato soup to start and it was so refreshing and wonderful - it had lumps of crabmeat and a delicious hint of ginger and lemongrass. Excellent. I had a grilled lobster dish that was out of this world - it was served with cherry tomatoes, corn, a fried green tomato, and a delicious concoction of cream and butter :) DH had swordfish and was swooning... Dessert was a fantastic chocolate torte. Heavenly.

        I understand that everyone has an off night... I was just so incredibly disappointed is all. Had very high expectations and was tremendously let down. And, for what it's worth, it didn't seem necessary to get up to get someone when we had already asked twice for service! Oh well... I'm glad it's not a consistent problem!

        1. re: DKS1

          So glad you liked it. We were there on the same night, small world. Jim had the tomato soup as well and loved it and I had the app of honeyed chevre with pancetta and melon, oh lord, amazing! I had the crispy flounder and he had the organic ribeye, and it was wonderful.

          Did you happen to notice a tall redhead and a Jackie Chan look-a-like sitting by the bar? :) Next time say hi if you do!

          1. re: aynne35

            I don't think I recall the two of you... But I did notice the people AT the bar when we were in - we must have crossed paths that night! Glad you had such a great experience there as well. If we're ever back up that way, we will definitely be going back! Being from TX, though, it might be a while...:)

      2. We stopped in IGC one Saturday afternoon (about 15 minutes before the opened). The door was unlocked and we say a couple women inside and went in. We were not greeted in a very friendly manner and were told "we're closed". I simpley asked if there was aplace nearby that they could poit us to and we were told "not really".

        Ok, maybe I'm expecting to much, but 15 minutes prior to opening I would expect one of teh following scenarios;

        1. "we're not open yet but if you would like to have a drink at the bar until we are ready, we would be happy to set you up"
        2. "Feel free to walk to_____________________ for a drink and come back shortly"

        Seize the opportunity to make each customer happy and your cash register will thank you.

        1 Reply
        1. re: TonyO

          Amen, TonyO! Sorry you had a negative experience, too. You're right on the money, though, about the way in which they could have handled the situation. Too bad... I hope you found your way to a great alternative that afternoon. (And thanks for validating our experience - I was beginning to think I was being too harsh! ;) )