When is the Current Post issue going to be resolved

[jfood]

OK a new version was released today and one of the most frustrating items is still an issue.

When you click on a thread that has a "new" entry, everything is collapsed and the "new" entry is nowhere to be found. Then you try again and again and nothing. And the post in question may be 11 minutes old.

Yet it appears that the change from "Boards" to "Chowhound" had a higher priority. Whoppee.

I know you're working hard on these issues but it has been months and when the new release occured this afternoon I think many of us were looking for more than a "counter" for the accountants.

Just my 2-cents.

[Jacquilynne]

Spending some moderate resources on the URL change didn't take them away from the lag and server issues. One of those things was a relatively straightforward change and the other was a deep-seated problem with no easy solution. It's not that everyone in our Engineering department went off to work on the domain change and ignored the lag problem or the server issues.

There's a limit to how much throwing more resources helps with a difficult problem -- they're not coding up zillions of lines of code to fix it so it's not something that can be brute forced with more hours spent on it.

For an overview of the work that's being done on the server issues, see here: http://chowhound.chow.com/topics/5412...

[jfood]

Thanks J.

Your response (second para) seems to states it will not be fixed? Hopefully that is an incorrect interpretation

And thank you for the link to the other thread which jfood posted to as well. What's even more confusing on that thread is that you stated on July 24 that the engineers "are dealing with all the errors that are being generated and coddling the servers day and night just to keep them going" and then Engineering stated earlier today that over the last few months you have "2) Increased our server pool by 3 (we now have 9 application servers running Chow.com)". These conflicting statements are very confusing.

It is correct that everyone wants the site in better shape and it would be helpful to know a timeline.

Thanks for all the work from you and the engineers. BTW - the timestamp is west coast time while jfood is a right coaster.

[Jacquilynne]

I don't understand what's conflicting about them working to keep the site running and adding more servers. And I'm not saying the problem is not going to be fixed, I'm just saying it's not the sort of thing that there's an obvious, easy (if time-consuming) fix for, or they'd have done it already.

[jfood]

Thanks again J. It sure would be nice to know if the solution is days, weeks or months away. But Keep on Truckin'

[Chris VR]

I would bet the Engineers echo your sentiment :-) I'm sure we've all been faced with tough problems in our jobs that we can't project an end date on.

[Ruth Lafler]

What I find especially frustrating is that it's intermittant and inconsistent -- some days there's almost no problem, some days there are more problems, and some days are hit-and-miss: this morning some threads I open show all the posts, even the newest ones, and some don't, even though the newest posts on those threads are older than the newest posts on the threads that are complete. It seems to me that if they've been working on it for over two months now with no success (1) it's not fixable, (2) the people who are trying to fix it aren't trying very hard, or (3) the people who are trying to fix it don't have the skills to fix it. Time to call in the big guns?