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Chowhound: Time for a New Powerful Server?

maria lorraine Jul 31, 2008 06:25 PM

Does Chowhound realize that the number of errors on its site is completely unusual for a site its size? Does CBS/CNET/Chowhound know that this number of problems is indicative of bigger computer problems?

The amount of time and aggravation spent on making fixes and patches by "engineering" and the tech team may be money foolishly spent, when a new, more powerful server is rather obviously needed.

You've had plenty of computer geeks/programmers/tech folks tell you as much in other posts.

Is a new, more powerful server on the horizon?

Are the folks who approve such large purchases for CBS/CNET aware of just how bad the problem is, and how atypical Chowhound's problem is?

  1. Engineering Aug 1, 2008 03:25 PM

    Hello-

    I just wanted to let everyone know the cries for a faster Chow are not going unheard. I am in charge of server operations for the lovely Chow/Chowhound properties and can tell you that we are working on several approaches to make things speedier in general.

    Over the last few months we've done a few things:

    1) Outsourced all image and video traffic to an outside content distribution network.
    2) Increased our server pool by 3 (we now have 9 application servers running Chow.com)
    3) Analyzed all of our server logs and fixed some issues which were causing those 500 errors.

    We still have a lot of work to do and some core changes will be made to our infrastructure to support the lively community faster and better. If you have any specific questions feel free to post a message to technical help and i'll do my best to respond.

    Joe Frost - http://www.chow.com/profile/215175

    2 Replies
    1. re: Engineering
      b
      brendastarlet Aug 1, 2008 03:46 PM

      Thanks, Joe. I'm glad you're hearing the cries of frustration.

      1. re: Engineering
        Scargod Sep 1, 2008 05:37 AM

        Yes, thanks Joe, but (now) it has been a month or so (?) How much longer must we endure, at best, a slow and impotent site?
        I see pretty pictures now, when I mouse over the member's icons. Whoopee!

      2. Veggo Jul 31, 2008 06:51 PM

        I expect that the delay in posting of apparent posts is a calculated step to slow rapid volleys of exchanges to a crawl, for review and editing purposes. Can someone say I'm off the mark?

        2 Replies
        1. re: Veggo
          maria lorraine Jul 31, 2008 08:05 PM

          I may not be understanding correctly, but the possibility that the delay was to give the moderators a chance to review and possibly delete posts was dismissed by Rhe Chowhound Team here:
          http://www.chowhound.com/topics/531512

          1. re: maria lorraine
            The Chowhound Team Aug 1, 2008 05:00 AM

            That is correct:

            http://www.chowhound.com/topics/53151...

            As Jacquilynne posted elsewhere, the lags are as frustrating for the moderators as they are for everyone else, and are not calculated or deliberate in any way.

        2. hannaone Jul 31, 2008 06:34 PM

          Ummmmm - Now that CBS is the parent of CNet ..........

          1 Reply
          1. re: hannaone
            maria lorraine Jul 31, 2008 06:46 PM

            Thank you! I amended my OP.

            I realize that when a company is purchased by a corporation, a cost-cutting initiative may go out. Sometimes though, as it seems to be in this case, penny-wise becomes pound-foolish when the money is going to [obviously] have to be spent anyway, in this case on a new server.

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