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Jul 22, 2008 05:55 PM

Pizzeria Bianco - Obnoxious!

I really think that Pizzeria Bianco's success has gone to its head. Why be nice to the customer when you have a perpetual four hour wait? Here's a summary of my phone call to make reservations:

Me: I'd like to make reservations for a party of 6 on September 20th.
Woman on Phone: We aren't taking reservations for the next month.
Me: Right, I'm talking about September.
Woman on Phone: We're closed for the first two weeks of September.
Me: Okay, September 20th is after the first two weeks.
Woman on Phone: I don't know when we will take reservations for then.
Me: Well, can you find out.

Then she hung up on me.

Unbelievable, and totally insulting. Chris Bianco should be ashamed. I'll spend my money elsewhere.

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    1. Have you considered calling and asking for a manager to complain to? He seems like the kind of chef/restaurant owner that would be as appalled as you are. One of my pet peeves when I'm working in a restaurant is when I read a review of my restaurant and the person says they got terrible service, which then gives a bad name to me as a server because of lazy or incompetent coworkers. I'd like this person outed if I worked at Pizzeria Bianco...

      1 Reply
      1. re: AnonymousWaitress

        That's a really good point, waitress, and definitely food for thought. Everything I've heard about Chris Bianco (never having met him) is that you're right- he would be pretty upset to know that an employee is acting that way. He may not know who it was specifically at that time on that day, but he can keep an eye out for it.

      2. Left a message for Chris. Never heard back. Oh well....there are other options and I'm sure there are lots of other parties of six to fill the space we would have taken.

        1. I'm not going to let CB off the hook because ultimately its his place, but I've also found the snooty/dumb host at many other places. On the one hand, you want to forgive the owners because finding decent help is hard. On the other hand, where do they find people who act as though it's a chore to fit you in when the place is 20% full? A place with bad front line folks is akin to a place with no bathroom cleaners. The wait staff and food might be incredible, but the team includes the whole experience.

          5 Replies
          1. re: tastyjon

            We've never had bad service at PB. A little slow sometime, but always great service and obviously amazing food.

            I met the owner at Pane Bianco on Central (my favorite sandwich in Phoenix), and he was EXTREMELY nice. We actually just had a nice conversation about the weather and the light rail project and didn't say who he was. A couple customers later told me, the guy couldn't have been nicer.

            Hopefully they get this resolved for you, I'd probably be put off as well. There is always Cibo not too far away!

            1. re: tastyjon

              Yeah I definitely wouldn't think that behavior was CB sanctioned. He seems like he's always focused & working - he's the guy cranking out the product, not hanging around posing, posturing or anything. Got to have his hands busy doing the work. Seems totally inconsistent with the better than thou attitude. He's always been super nice when we've run into him as well (Pane, farmer's market, etc.).

              That being said, I think he's so focused on his product that he could let other pieces of his operations run off on their own & develop their own personalities. Hopefully he'll get wind of the post & take a look at things & make sure the whole house is reflecting his point of view.

              1. re: ccl1111

                Considering the OVERWHELMING positive replies to the OP, seems like ejs1492 is being a little harsh. Lighten up and give PB another try....JMHO

                1. re: aztami

                  Read back on his experience again and put yourself in his situation. I understand that many people have had positive things to say about the place, but if you take his story in it's own context I don't think it's unreasonable to have negative feedback.

                  1. re: aaronling

                    It is not at all unreasonable to have neg. feedback, so would I. My point is that everyone makes a mistake now and then and that maybe the OP should cut PB a little slack since their mistakes appear to be few nd far between. Like I said, JMHO.

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