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PLEASE JUST FIX THE SITE

s
slacker Jul 22, 2008 11:07 AM

Sometimes I have to try several times just to get onto the site. I just tried posting a reply and it was so incredibly slow, I gave up. There are still delays in posts showing up. The site is very slow in general. And all the other problems others have mentioned. I'm using a T1 line, and have zero problems with every other website. These have been ongoing problems for awhile now. Please just fix it.

  1. DiveFan Sep 6, 2008 03:08 PM

    This PM chow.com seems to be in almost total meltdown. Random articles and topics don't load, searches don't finish. Occasionally get 'proxy error'.

    If I'm lucky, this post will complete.
    Good luck, Engineering.

    1. DiveFan Sep 3, 2008 03:40 PM

      Yah, chow.com is just really, really damn slow today. Time for a bite protector.

      1. Scargod Sep 3, 2008 08:12 AM

        As I've said here: http://chowhound.chow.com/topics/5511...
        I am having pretty good luck with Google's new browser, "Chrome".
        Virtually no issues and faster loading (today). Love the expandable posting window!
        I'm keeping my fingers crossed.

        1 Reply
        1. re: Scargod
          steve h. Sep 3, 2008 10:14 AM

          hi scargod,
          i've experienced site problems running firefox, safari and ie. i've pretty much experienced the same results across browsers and platforms (vista, xp and mac osx). i'm fairly certain the problems are not browser related.

          fwiw, chrome relies on apple's webkit engine as the html editor. the same lightweight html editor found in safari.

        2. steve h. Aug 20, 2008 08:56 AM

          proxy errors are still with us.

          Proxy Error

          The proxy server received an invalid response from an upstream server.
          The proxy server could not handle the request GET /boards/58.

          Reason: Error reading from remote server

          safari 3.1.2

          1. s
            soupkitten Aug 19, 2008 01:27 PM

            the lag is running about 20 mins for me currently & i just walk away and leave the loading/flashing/spinning thing going. sometimes when i come back it's an error screen, sometimes it's what i wanted to see/read. not that i can remember where my train of thought was headed, 20 mins later, or anything. . . you'd think the advertisers would either reformat their ads to make the site quicker, or else start pulling the ads, since if nobody can use the site, nobody sees the ads. then again, what do i know? :)

            3 Replies
            1. re: soupkitten
              red dragon Aug 29, 2008 06:40 PM

              Why are we not getting anywhere? It's been months, hundreds of posts and inquiries? I'm tired of feeling frustrated and I've hit the refresh button more times that I care to remember!

              I walk away as well, come back, hit refresh, etc. Vicious cycle! GRRRRR!!!

              I don't think anyone's listening? Hello?

              1. re: red dragon
                Melanie Wong Aug 29, 2008 07:24 PM

                At the top of this board, there's a sticky topic that provides an update on the situation, as of August 26. Here's the link, http://chowhound.chow.com/topics/523014

                1. re: Melanie Wong
                  Ruth Lafler Sep 2, 2008 04:10 PM

                  The lag seems to be fixed, but the site is running slower than ever today. Plus I'm still getting freezes when I try to report or reply. How ironic is it that the report/reply window freezes when I'm trying to report a technical problem!

            2. steve h. Aug 19, 2008 12:08 PM

              site has become annoying slow (glacial). give the hamster an energy bar.

              3 Replies
              1. re: steve h.
                steve h. Aug 19, 2008 12:58 PM

                Safari can’t open the page.
                Safari could not open the page “http://chowhound.chow.com/topics/541249” because the server is not responding.

                i'm running safari 3.1.2

                1. re: steve h.
                  steve h. Aug 19, 2008 01:14 PM

                  similar result with firefox.

                  Proxy Error

                  The proxy server received an invalid response from an upstream server.
                  The proxy server could not handle the request POST /account/login.

                  Reason: Error reading from remote server

                  i'm running firefox 2.0.0.7

                  note that while these issues are repeatable, they are intermittent.

                  1. re: steve h.
                    steve h. Aug 19, 2008 02:16 PM

                    more firefox stuff.

                    Proxy Error

                    The proxy server received an invalid response from an upstream server.
                    The proxy server could not handle the request GET /boards/40.

                    Reason: Error reading from remote server

                    good luck, engineering. i'm guessing you're up against a host of issues.

              2. Gio Aug 19, 2008 08:51 AM

                It's really too frustrating bordering on sad. 4 times I tried to go to page 2 in My Chow to read posts that I made today, mind you, and 4 times I got "The Black Page of Death." ( that describes it perfectly.)

                I now start reading the main board from the bottom up because I know that the new posts at the top won't appear for at least 30 minutes.

                Finally, 3 months is much too long to be working on these problems. Perhaps more help is needed in the tech dept. ????????

                Edit @ 12:18: (Looks like the time is off too.....)
                I just tried to access my pg 2 in MY Chow and realized there IS no pg. 2. A post I made 26 minutes appears at the top of pg. 3. (p_q)

                1. s
                  swsidejim Aug 18, 2008 01:01 PM

                  sight still is slow loading, and new posts are still not appearing, the error messages dont bother me, but missing new posts is really bad.. Going on 2 months now.

                  4 Replies
                  1. re: swsidejim
                    Ruth Lafler Aug 18, 2008 03:58 PM

                    Actually, it's going on three months now -- the lag on posts appearing problem started in May. I'm still getting posting lags, screens that freeze when I hit "reply," screens that freeze when I try to post my reply, etc. For example, the page froze when I tried to reply to another thread on this board, I hit reload, and it took a good 30 seconds to reload. Last night, I was having trouble accessing the site at all -- I kept getting the "can't connect, try again" message.

                    I said it before: we've been told that the engineers are working on the problem. If that's true, and after working on it for three months they still can't fix it, then it's clear to me that they don't have the technical skill to fix it. You need to bring in someone who does. Now.

                    1. re: Ruth Lafler
                      Harp00n Aug 18, 2008 10:41 PM

                      Yeah, definitely what you said, every single word of it!

                      Harp
                      :-0)

                      1. re: Ruth Lafler
                        carswell Aug 19, 2008 06:37 AM

                        Actually, it's going on 3 1/2 to 4 months now; the first reports of server errors popped up in the first week of May. And, as much as I appreciate the efforts of the Chowhound team, I agree wholeheartedly with your last paragraph. The amount of time we must be collectively wasting -- waiting, repeatedly refreshing, reporting double posts, providing information that's already been provided but isn't yet visible, etc., etc. -- is astounding.

                        1. re: Ruth Lafler
                          p
                          Pincus Aug 28, 2008 06:13 AM

                          If it is taking this long, it usually means they need to do some serious infrastructure changes to make it work. If they are, then they are caught between trying to keep the current broken infrastructure semi-working, and trying to develop and test the new infrastructure. Which usually means neither gets done very well, but that's the joy of delivering Web services. I think unless upper management decides to throw a lot of money at this site, we may be seeing these problems for a while longer.

                      2. Sarah Aug 8, 2008 08:34 AM

                        Am I the only user having a problem w/ getting beyond the first 50 posts? It tells me there are no new posts when I know there's a night's worth. I have to fool around double-clicking and such to eke out another 50, etc etc.

                        1 Reply
                        1. re: Sarah
                          red dragon Aug 8, 2008 06:45 PM

                          Ok, sorry if my post is repeating everyone else's but I'm getting too tired and frustrated to go back and re-read. My problem is that I've had all these problems that members are mentioning and more, but for the last several, several months, I can't even think back to how long it's been.

                          I absolutely LOVE chowhound, have recommended it to everyone I meet! BUT, this is driving me insane. I actually thought the I.T. guys at work had caught on to my infrequent but quick checks on the forums (usually during my lunch hour) - well I thought they caught on and purposely slowed the website down on purpose!!!

                          The site is extremely slow, slow, slow. I lose patience and just keep hitting refresh, log in, log out, log in, log out, clear cookies and cache, etc. Vicious circle. I won't post about my problems because they're the same as everyone else's. Sometimes, the page goes all funny and I get hundreds of zigly wigly lines.

                          I just don't enjoy chowhound as much and find it stressful to log in, it's time consuming. Why does it take forever to save my posts? I give up and exit, thankfully saving to word document for another retry later.

                          Please continue to give us updates, thank you!!

                        2. s
                          swsidejim Jul 31, 2008 12:42 PM

                          I agree, new posts not appearing, posts slow to be posted, it seems to get worse every day. Whats Up?

                          13 Replies
                          1. re: swsidejim
                            Engineering Aug 1, 2008 03:24 PM

                            Hello-

                            I just wanted to let everyone know the cries for a faster Chow are not going unheard. I am in charge of server operations for the lovely Chow/Chowhound properties and can tell you that we are working on several approaches to make things speedier in general.

                            Over the last few months we've done a few things:

                            1) Outsourced all image and video traffic to an outside content distribution network.
                            2) Increased our server pool by 3 (we now have 9 application servers running Chow.com)
                            3) Analyzed all of our server logs and fixed some issues which were causing those 500 errors.

                            We still have a lot of work to do and some core changes will be made to our infrastructure to support the lively community faster and better. If you have any specific questions feel free to post a message to technical help and i'll do my best to respond.

                            Joe Frost - http://www.chow.com/profile/215175

                            1. re: Engineering
                              Caroline1 Aug 1, 2008 03:43 PM

                              Bless your heart. Thank you!

                              For the moment, I will assume my current problem is somehow related to the work and revisions you're doing, but just in case it's not, here's what's happening. I have just spent ten minutes trying to log on and kept getting messages that said such things as page not available, page doesn't exist, and such. I was getting paranoid! I tried two dfferent computers alternatively with the same result. Obviously, something finally clicked and I got on. If it only happened with one of my computers. I'd figure it was me. Since it happened with both, I assume it's Chow. If this is not on your problem list, please add it. Thanks!

                              1. re: Caroline1
                                Engineering Aug 1, 2008 04:12 PM

                                Hate to ask you do do this but can you clear your cookies and try again?

                                1. re: Engineering
                                  Caroline1 Aug 1, 2008 05:18 PM

                                  Cleared cookies, tried to access site and got a sign-in page. Signed in and waited and waited and waited. Closed browser. Second try, spinning wheel. Closed browser. Third try, here I am...! Opened smoothely and quickly.

                                  I have been getting a lot of "Log On" pages for a while now, and there seems no rhyme nor reason. Sometimes it happens with my initial attempt to access the site, sometimes later on.

                                  Maybe it's all just due to overcrowding in cyberspace. '-)

                                  Thanks!

                                  1. re: Caroline1
                                    maria lorraine Aug 1, 2008 05:58 PM

                                    Lots of log-on errors for me. Ten times yesterday, even when I had just logged on a minute ago, and seen the "Hey."

                                    Wheel doesn't spin after posting, but post does show up eventually.

                                    Oddly, posts with New don't show the new posts when opened.
                                    Takes 20 minutes or so before they appear even when the thread is marked as having a new post.

                                    Wackiness all around.

                                    1. re: maria lorraine
                                      Caroline1 Aug 1, 2008 10:00 PM

                                      The new post indicat or, no new post when I open happens to me with such frequency I no longer open a thread unless it shows the new post is at least 20 minutes old. The thing I hate most about the problem is that if you open before it shows, then when you do open again, it opens with ALL posts expanded and you have to search for the new post. If it's a huge thread, I just go away without searching.

                                      1. re: Caroline1
                                        Caroline1 Aug 3, 2008 04:01 PM

                                        A work-around for new posts (under 15 minutes) not being there when you open the thread: go back a page and click on the posters name where it's listed as the latest post. That takes you to their profile page, then click on "All Activity," and it will show up there. At least this works for me.

                                      2. re: maria lorraine
                                        z
                                        zin1953 Aug 3, 2008 04:06 PM

                                        You and I are having the same issues, ML

                                        1. re: maria lorraine
                                          carswell Aug 4, 2008 10:06 AM

                                          Hi, Maria.

                                          Re the logon errors: Chowhound's basic URL changed to http://chowhound.chow.com on or around August 1. If you haven't updated your bookmarks, you may have to log on each time you visit. Or so I found. Once I saved new bookmarks, the logon problems -- and the constant reverting to the eyesore (maroon) theme -- disappeared. Unfortunately, the latency issues, problems with New tags, etc., remain.

                                          http://chowhound.chow.com/topics/541627

                                          1. re: carswell
                                            maria lorraine Aug 4, 2008 01:29 PM

                                            Hello there, Carswell,

                                            The logon problems cleared themselves up. Additionally, I updated my bookmarks -- thanks for the tip. The logon problems were just the crowning blow after a day of posts that never posted, posts that showed up 20 minutes later, no new posts to read after clicking on a thread that said "New," black screens of death, and a slew of application errors.

                                            I've never encountered this degree of dysfunction on a website. The site is working better today actually, but all the errors and frustrations cause me to wonder if fewer folks are reading and using the site because of all the nonsense.

                                            Best to you,
                                            Maria

                                            1. re: maria lorraine
                                              z
                                              zin1953 Aug 8, 2008 07:31 AM

                                              Well, between what you describe, the S-----L-----O-----W page loading, and the "500 Internal Service Error" messages . . . .

                                  2. re: Engineering
                                    jfood Aug 1, 2008 04:00 PM

                                    Okeedokee and thanks joe. Here is jfood's pet peeve.

                                    http://chowhound.chow.com/topics/544759

                                    1. re: Engineering
                                      The Dairy Queen Aug 1, 2008 04:20 PM

                                      Hurray! It seems faster to me today, actually. Am I imagining it?

                                      ~TDQ

                                  3. jen kalb Jul 30, 2008 07:29 PM

                                    I came back from vacation and for some reason all the problems have gotten worse.
                                    My biggest problem is the time a post takes to "save" - especially an edit. Im talking an hour or more. If I hit refresh(ive found, unfortunately) the post goes away completely.
                                    this is awful.

                                    2 Replies
                                    1. re: jen kalb
                                      Caroline1 Jul 31, 2008 06:07 PM

                                      What I've found is that most of the time -- for me, anyway -- the little spinning doohickey doesn't really mean your post has hit the board or that your edit is not done until it quits spinning. So I let it sping a few turns, then leave the page. Most of the time it takes an undetermined length of time for the post to appear in the thread, but if I go to "ALL ACTIVITY" on my profile page, the post/edit does show up there. If it doesn't, then that usually means it didn't complete the trip successfully. In which case I'm either grateful I cut and pasted a copy of the post to Word Pad, or I curse myself for lacking the foresight. Don't know if this will work for everyone, but it might be worth a shot. Sure beats sitting around waiting for the spinning wheel to go away.

                                      1. re: Caroline1
                                        maria lorraine Jul 31, 2008 06:14 PM

                                        This happens all the dang time. Frustrating as hell. The spinning doohickey
                                        isn't spinning at all, and one wonders if the site has stalled, the server has never picked up the post, or if it has, or WTF.

                                    2. w
                                      wally Jul 25, 2008 10:46 PM

                                      I am putting this here because it seemed an apt title. So, you have made it look different. It would be slightly better if there was a larger space between the message above and the poster 's name for the message below. HOWEVER, it now appears that you can print WITHOUT losing half the words. OK!!!

                                      5 Replies
                                      1. re: wally
                                        w
                                        wally Jul 26, 2008 11:36 PM

                                        I do, however, hate being logged out mid-sentence .

                                        1. re: wally
                                          Jacquilynne Jul 27, 2008 07:15 AM

                                          We haven't changed the site design recently. I'm not sure what you're seeing -- can you upload a screenshot here using the 'attach photo' option?

                                          1. re: Jacquilynne
                                            b
                                            brendastarlet Jul 27, 2008 07:59 AM

                                            It's pretty clear you need a bigger server. When I post, it sometimes takes three-four minutes for the post to load, and about one out of four times, the site crashes. I also have had trouble posting photos, and it has only worked one out of about six times. I alternate between Safari and Firefox, and it happens with both. Come on, Chowhound, it's time to spend the money for more space!

                                            1. re: brendastarlet
                                              Chris VR Jul 27, 2008 08:11 PM

                                              I post a fair amount and while it may take a bit longer than I'd like (not more than 20 seconds, generally), I've never had the site crash when trying to make a post. Sounds like it's a browser issue, not a server issue. Which doesn't make it any more frustrating...! But if you're inclined to try a fix, check out Camino, which seems to bypass the majority of problems people report with the browser side of the site (no support for RSS though :-().

                                            2. re: Jacquilynne
                                              w
                                              wally Jul 29, 2008 11:57 AM

                                              Whatever happened gone now. The frames disappeared for a while.

                                          2. mnosyne Jul 24, 2008 04:30 PM

                                            When I had dial-up, I thought it was my computer's fault, but now I have wi-fi, and the slowness of the Chowhound site is all the more painful compared to how fast other sites load. I still think it's the ads that slow everything down. But what do I know--I'm just a user.

                                            1. Jacquilynne Jul 24, 2008 07:00 AM

                                              I understand your frustration -- the moderators and I all feel the same frustration. And so do the Engineers for that matter. Instead of getting to spend their time improving the site, they are dealing with all the errors that are being generated and coddling the servers day and night just to keep them going; they want the problems fixed as much as anyone else.

                                              They are working on these issues, but if these were problems that they could easily find the source of and fix, they'd have already done it.

                                              -- Jacquilynne, Community Manager for Chowhound

                                              2 Replies
                                              1. re: Jacquilynne
                                                JungMann Jul 24, 2008 08:30 AM

                                                Ironically I got an error in trying to respond. We all appreciate the hard work of the engineers! Thanks for keeping at it! Hopefully this will all get sorted out soon.

                                                1. re: Jacquilynne
                                                  Caroline1 Jul 27, 2008 07:47 AM

                                                  FYI, I have fiber optics 20ms up and 20ms down, and things are slower than when I had dial up 20 years ago! But I have absolutely the same problems when I go to a CNet site. If I want to try a shareware program, I refuse to do it from C-Nt!

                                                  Which brings me to my question, Jacqui. I've been trying to post to the Beatnik thread, and it never shows up. Posted twice yesterday, once today. Are you guys deleting it, or is the cyberspace monster eating it?

                                                2. JungMann Jul 24, 2008 06:34 AM

                                                  The site has indeed become a lot more difficult to use. I have tried 4 times in the past 30 minutes just to post one reply to no avail. Errors have increased to an average of 50% of page loads this morning. I appreciate the work the technicians are doing, but it would help to have some sort of ETA on repairs like a light at the end of the tunnel while dealing with the site in its current state.

                                                  1. s
                                                    smartie Jul 23, 2008 08:11 PM

                                                    I was thinking about starting a post to the Chow techies about this too. Come on Chowhound this site is soooooooooooo slow, there are problems posting, replies take ages to show up, sometimes the first page shows old posts, the proxy page shows up, it is getting so irritating that I have started to give up looking at posts and am concerned if I write a long reply that it won't even post at all. I do not know of a slower website and one with so many problems as Chowhound.

                                                    1 Reply
                                                    1. re: smartie
                                                      Gio Jul 24, 2008 06:08 AM

                                                      If I have a long post to write, I first type it in Notepad, then copy & paste in the reply box of whichever thread I'm replying.

                                                      But all your other concerns are mine too. This morning especially. Posting has really become frustrating.....

                                                    2. steve h. Jul 22, 2008 11:12 AM

                                                      proxy errors are back.
                                                      sometimes clicking on a link will "load" a blank page.

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