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Tipping on a wrong delivery order

d
Drew E Jul 18, 2008 07:01 PM

This just happened at work. We placed an order which was delivered. The delivery man was tipped. When we looked through the order, instead of lentil soup, there was a chicken and mushroom soup. When the restaurant was called, they apologized immediately and sent over the proper soup. Now... the delivery man is obviously working and looking for a tip, but... the customer has received a wrong order and has to wait until the new, correct order arrives. Should the customer have to add another dollar to his/her dinner bill for the 'priviledge' of getting the correct order? Just wondering what's the norm?

  1. rockandroller1 Jul 24, 2008 12:11 PM

    I wouldn't tip for the mistake correction delivery. You already tipped for the order to be delivered correctly. I think it establishes an annoying precendent if delivery people start thinking that if they leave something out or bring the wrong thing, they can come back and get another dollar, particularly if it's a slow day and they need the extra dollar. I would give a gracious thank you so much but no more $.

    1. g
      gryphonskeeper Jul 24, 2008 11:30 AM

      depends... if it is more than a couple miles, or inclement weather, I tip the extra buck... I don't blame the messenger for a bad telegram. He/she performed a service above and beyond what he was expected to do in the first place. However, I might ask for a discount from the restaurant for my next take-out/delivery of a dollar.

      But... if the food was cold when it got there because he took his sweet arse time.... then No tip for you!

      1. The Ranger Jul 24, 2008 08:07 AM

        When this happened at one place I worked, the guys delivering the correct order were simply happy to get out without being yelled at. Not that we did anything more than "Thank you" but the way they'd always cower you'd think they'd been beat with a stick prior to walking up with our corrected orders. Universally, no one _ever_ tipped for the corrected order to be delivered.

        1. karmalaw Jul 19, 2008 08:58 PM

          If they take the wrong soup back -- *maybe* you can justify to yourself no tip (with the cost of gas now, I'd feel guilty) -- but, inasmuch as they usually leave the wrong order with you -- tip -- it's cheaper than buying that wrong item -- and put it in the fridge to eat later or give it to someone else.

          1. jfood Jul 19, 2008 02:26 PM

            This may not bepopular, but one tip per order. Jfood does not tip on two entrees if he sends one back to the kitchen for re-fire.

            Usually if this is the case, the second delivery person is a drop and run anyway.

            4 Replies
            1. re: jfood
              thew Jul 19, 2008 05:13 PM

              "Usually if this is the case, the second delivery person is a drop and run anyway."

              i'm not sure what you mean by this jfood? as opposed to what? a stay and have a bite with you person?

              1. re: thew
                jfood Jul 19, 2008 08:26 PM

                The first guy lingers for payment and tip. the second gu rings the bell and has already begun his run back to the car without thinking, without glancing, without anything except the next stop. sorta like the paper guy in the morning...a drive by delivery.

                1. re: jfood
                  thew Jul 19, 2008 09:28 PM

                  never happens at the top of my 5 story walk up

                  1. re: thew
                    mrbozo Jul 24, 2008 09:46 AM

                    Let him curse the kitchen and his boss, I say.

            2. thew Jul 19, 2008 06:37 AM

              depends on my mood - but the guy does deserve a second tip - he's doing two jobs, not one. the 2nd is not as big as the first - but even though i do not always do so, i think he deserves it. it wasn't his fault

              1. mrbozo Jul 19, 2008 06:16 AM

                If a mistake has been rewarded I wouldn't reward its correction.

                1. k
                  KTinNYC Jul 18, 2008 09:44 PM

                  I would tip the delivery man on the second delivery because it wasn't his fault that your order was wrong in the first place. Most of these guys are paid per delivery so if he has has to bring a corrected order he isn't delivering an order for which he could be paid. My feeling is that if I can afford to ask someone to bring me my food I can also afford to tip. Delivery is generally a luxury and luxuries cost money, no?

                  1. ccbweb Jul 18, 2008 09:31 PM

                    I've never had a delivery driver who was bringing a corrected order "look" for a tip in any way. I'd tip on the initial delivery as always, but not on the correction (unless the deliverer did something really special somehow and I really wanted to show my appreciation).

                    1. i
                      irishnyc Jul 18, 2008 07:40 PM

                      It happened occasionally in an office where I used to work, and the guys never seemed to expect a tip, nor did we ever offer. We did order from the same place for breakfast and lunch just about every day, but I don't think that would change my opinion. It happens.

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