536911 Wed Jul 09 07:38:16 -0700 2008 44 40 Technical Help 0 3851842 I've gone to several place sites to post something and the instructions are to press the edit button to add a post. But there's no edit button. I'm logged in. I went to Mia Dona today, I Sodi in the past. Wed Jul 09 07:38:17 -0700 2008 174349 jolivore 1 3851934 A small minority of our users seems to have a problem where the 'edit' button doesn't appear on places, unfortunately. If you've got changes you'd like to make, you can mention them here, or email us at moderators@chowhound.com, and we'll make them for you. Wed Jul 09 08:00:17 -0700 2008 3851842 10021 Jacquilynne 2 3906551 With all due respect, this is an unsatisfactory reply. Isn't anyone at CNET interested in WHY some users don't see the "EDIT" buttons? I see buttons that say "Log in to edit" when I am not logged in. As soon as I do log in, those buttons disappear and are replaced by nothing. This happens on both IE and Firefox, and on four different computers. This clearly is not a user problem, it is a siteprogramming problem that should be investigated and fixed. Sun Jul 27 18:40:53 -0700 2008 3851934 11277 Paul H 3 3906761 The problem is on Engineering's "to-do" list, but until it's fixed, the affected users will unfortunately need to follow Jacquilynne's suggestions above if they have changes they'd like made. We know it's frustrating but we also know that Engineering is hard at work on other site fixes, so we know they'll get to this one in due time. Sun Jul 27 20:07:21 -0700 2008 3906551 2 The Chowhound Team 4 4237078 Just checking in to see how this was coming. I know it's not fixed. I was trying to add a new restaurant to the San Francisco Bay Area places.. Green Papaya: 825 Mission (at Fourth St.), 345-8881. Vietnamese. Wed Dec 10 16:58:50 -0800 2008 3906761 11277 Paul H 2 4330370 Another month has gone by. Still wondering if this has been scheduled for some attention? Thu Jan 15 16:46:33 -0800 2009 3851934 11277 Paul H 2 4931728 please update Chai Thai Noodle in Oakland, CA with the following changes: 1. website is: http://www.chaithainoodle.com/ 2. now serves wine and beer 3. hours are daily from 11:30 to 10:30 Thank you!.. Sun Aug 09 18:12:23 -0700 2009 3851934 1096736 oaktown_chow 1 4314996 This has been a problem for me only since the launch of the new site design. And, at least for me, this seems to be an issue related to the version of Microsoft Internet Explorer being used. With IE 6, missing EDIT buttons. With IE 7, EDIT buttons visible and working. My original report: http://chowhound.chow.com/topics/480232 Sat Jan 10 18:31:37 -0800 2009 3851842 198631 njfreqflyer 2 4327019 I have IE (not sure what version) at work and Firefox at home, and I only get edit buttons on Firefox. Of course, then I edit something and there's a posting lag so I can't see if they "took," but then, that's a different (and even more annoying) problem. Wed Jan 14 16:30:12 -0800 2009 4314996 10159 Ruth Lafler 3 4338825 I wonder if this is another workaround until it is fixed. I have I.E 7, so I'm seeing the buttions. However, every now and then buttons like post dont show up. I just click on the screen where the button should be and it works. The Edit buttons on the Place records are in the upper rightof each section ... top, photo, and "what's it like". They all just do the same thing and allow you to edit the entire place record. Once into edit, if you can't see the save button, there are two ... one in the upper right and another at the bottom right. That lag though can be annoying. It is difficult to tell sometime if it is a lag or if the info didn't take. When I update a place record I have all the info to update it ... website and any other pertinant info. Places gets one chance. If it takes, fine, if not, too bad. I'm not redoing everything multiple times. The only time I am certain something didnt take is when I get the 'zero service available' message ... also annoying. Mon Jan 19 10:14:28 -0800 2009 4327019 10264 rworange 4 4339566 Whatever my problem is, it isn't intermittent. As I reported above (and nothing has changed) I see buttons that say "Log in to edit" when I am not logged in. As soon as I do log in, those buttons disappear and are replaced by nothing. This happens on both IE and Firefox, and on four different computers. Mon Jan 19 14:14:32 -0800 2009 4338825 11277 Paul H 5 4339814 I know. I'm just thought it might be worth a try to click in that general area to see if it works. Mon Jan 19 15:27:58 -0800 2009 4339566 10264 rworange 6 4340000 Sorry, should have been more explicit. No buttons, visible or invisible. I've even looked at the page source code, there's nothing there to draw the buttons. Mon Jan 19 16:38:55 -0800 2009 4339814 11277 Paul H 7 4483908 I also don't see buttons when I'm logged in with my regular username. However I do see the buttons when I log out and then log in under my former username ("Robb S.", which I had to abandon because of another bug affecting only usernames with periods in them). Sun Mar 08 03:03:20 -0700 2009 4340000 12676 Robb S 8 4484820 How interesting. I too have a "former" account with a different name "Paul_H" and a different email address. The edit buttons work there. Perhaps usernames with embedded spaces don't work. Anyone want to experiment by creating a new account? Sun Mar 08 13:19:38 -0700 2009 4483908 11277 Paul H 9 4484976 Well that seemed promising! But no. I created "test_account_1" and "test account 1" and both of them get the edit button. It was kind of cool to see the edit button! I once saw it for a day or two maybe what, a year ago, but it's been gone ever since. Presumably no one is actually working on this, right? Sun Mar 08 14:34:35 -0700 2009 4484820 25310 Chuckles the Clone 10 4490047 The edit button seems to be working for me as of today. Anybody else? Tue Mar 10 03:45:55 -0700 2009 4484976 12676 Robb S 11 4490150 The EDIT button now appears when I go to a place listing using MS Internet Explorer v6, but there's no SAVE button to commit the changes..... Tue Mar 10 05:26:45 -0700 2009 4490047 198631 njfreqflyer 12 4494927 Yup. That's my problem as well: I get the edit button and can edit the content, but I can't save it. Freakin' annoying! Wed Mar 11 12:06:41 -0700 2009 4490150 10159 Ruth Lafler 13 4495266 This is usually an IE6 thing, I believe, when you can get to the edit screen readily enough, but then there are no 'save' buttons there. Not all IE6 users have it, but in the past, people who've had this problem has found upgrading to 7 or changing to Firefox, etc, makes it go away. Not that changing your web browser is the best way to deal with a technical glitch -- it would be better if we could fix it properly on our end -- but it is an option to try. Wed Mar 11 13:32:15 -0700 2009 4494927 10021 Jacquilynne 13 4505557 You CAN save content. The save button is there but it's invisible for some reason. After you make your changes, just keep clicking in the area where the save button is supposed to be and you'll eventually hit your target. Look at the the bottom of your screen and when you hit the invisible save button, you''ll see activity down there. I've been doing this since the launch of the new design with both edit and save, but now, in the last week or so, I can see the edit button for some reason. Sat Mar 14 18:50:26 -0700 2009 4494927 98493 JamieK 11 4490782 Still not working here. Tue Mar 10 09:03:29 -0700 2009 4490047 25310 Chuckles the Clone 1 4339900 My computer is older than Methuselah, and works with C'hound software nicely. The "EDIT " button will not enable you to ADD a post. The EDIT button gives you exactly 120 minutes to, well, EDIT a post you have ALREADY posted within the previous 120 minutes. You get one free bite at the apple, to correct errors in your first reply. It is not a mechanism to add new material later. It is a gratuitous feature that enables you to correct your fuck-ups. Whoops, maybe I need to edit....:) Mon Jan 19 16:01:32 -0800 2009 3851842 57170 Veggo 2 4339979 I think you're confused- I beleve this discussion is about the "Edit" button that should appear on Place pages, for example, here: Mon Jan 19 16:30:58 -0800 2009 4339900 10027 Chris VR 3 4340120 What? Veggo confused? Never..... Mon Jan 19 17:29:46 -0800 2009 4339979 75332 Gio 2 4340039 Edit for the Place records with restaurant info, not the boards. If things are working ok, you will see three edit buttons on this page http://www.chow.com/places/12468 Mon Jan 19 16:54:49 -0800 2009 4339900 10264 rworange 3 4340071 I'm not an IT Wizard. I'm here to follow the yellow brick road. Follow the yellow brick road. And you were there, and you were there, too. Oh. Auntie Em, there's no place like home page. Mon Jan 19 17:08:42 -0800 2009 4340039 57170 Veggo 3 4340209 Now my computer is clicking a hundred times a second yet doing nothing. I feel like a blind man in a dark room trying to find a black cat that isn't there. I think I'll move back to Mexico, where I am accustomed to things not working. V Mon Jan 19 18:03:30 -0800 2009 4340039 57170 Veggo 1 4465124 Any word on when this bug is going to receive some attention? Mon Mar 02 06:17:54 -0800 2009 3851842 11277 Paul H 1 4465303 Eight months and counting. It doesn't seem to be a client issue. When it works, there's a div called "edit_button" present. When it fails, which for me is essentially all the time, that div is just not there. You seem to have put a lot of effort into the Places feature. Why leave it disabled for an apparently randomly selected majority of your users? Mon Mar 02 07:21:01 -0800 2009 3851842 25310 Chuckles the Clone 2 4465611 It's just a bug -- I'll send a reminder to Engineering to see if I can get it moved up the priority list. Mon Mar 02 08:54:22 -0800 2009 4465303 10021 Jacquilynne 3 4494943 I think C-theC meant that it has been de facto disabled for us, since the unfixed bug prevents us from using it! IIRC, it works for me at home in Firefox, but not at work in IE6. Wed Mar 11 12:09:50 -0700 2009 4465611 10159 Ruth Lafler 1 4494978 In a similar vein, on some computers, l do not have a logout button next to my signed in screen name. not all, but some. Am l alone in this? Wed Mar 11 12:17:56 -0700 2009 3851842 71113 Delucacheesemonger 2 4495254 Somebody else mentioned that this morning. Can you post about it here: http://chowhound.chow.com/topics/602803 and provide details on which computers/browsers have it and which don't? Wed Mar 11 13:30:34 -0700 2009 4494978 10021 Jacquilynne 3 4518721 IE does not have logout, the ones l have tried. Mozilla Firefox does. Same thing with edit/save issues. Never had problem on anything technical with firefox, do not know why, just happy it works. Thu Mar 19 05:39:27 -0700 2009 4495254 71113 Delucacheesemonger 1 4495304 I'm running Windows XP SP3. When logged in, I don't get an Edit button with either Firefox 3.0.7 or MS Internet Explorer 7.0.5730.13. If I log out, I do get Log In To Edit buttons. Email me if you'd like the source for the logged-in and logged-out pages. Wed Mar 11 13:41:29 -0700 2009 3851842 11369 Robert Lauriston 1 4518154 Looks fixed. Wed Mar 18 19:43:10 -0700 2009 3851842 11369 Robert Lauriston 2 4518651 Using IE 6.0.2900... on XP SP2. I have EDIT buttons, but still no SAVE button. And the place name is not displaying correctly ... the text box is not framed, and maybe the font is white on white? Thu Mar 19 05:02:57 -0700 2009 4518154 198631 njfreqflyer 3 4525540 Wow. It works. EDIT and SAVE buttons, and the place name text box displays correctly. There's a small formatting issue with the place name text box overlapping the top SAVE button, but I'm not complaining. Thank you. Sat Mar 21 13:01:23 -0700 2009 4518651 198631 njfreqflyer 2 4518999 Agreed. Finally. Thu Mar 19 08:03:44 -0700 2009 4518154 11277 Paul H 1 4838417 Here's a similar problem, though I suspect it's different because I'm experiencing it with only one place record. I've tried on a PC (using some version of IE, not sure which) and a Mac (using Firefox 2.0.0.20) to edit the record linked below. Can't see the edit button on either machine. When I add /edit to the URL, I get a blank page. If anyone can get into it, please edit it to say the place closed in July 2009. Thanks! Tue Jul 07 21:27:19 -0700 2009 3851842 10496 squid kun 2 4839330 We'll re-open that and mark it as closed. We'd locked it because of some problem edits. Wed Jul 08 08:23:59 -0700 2009 4838417 10021 Jacquilynne 3 4839661 Ah - thanks, Jacquilynne. I figured it might be unique to this record. Wed Jul 08 09:47:55 -0700 2009 4839330 10496 squid kun 1 4906448 Missing again. Firefox 3.5.1, Windows XP. Fri Jul 31 09:37:10 -0700 2009 3851842 11369 Robert Lauriston 2 4906560 http://chowhound.chow.com/topics/640466#4901397 Fri Jul 31 10:08:13 -0700 2009 4906448 2 The Chowhound Team