Silver Pond in Broward - Terrible Experience
We ate at Silver Pond last night, and I think it was the single worst dining experience I've ever had. The food was wonderful, but the service was so bad we will never go back.
We got there at 5:30 pm. The place was packed, with a big line. The front of house man (owner?) said it would be "about 15 mins, maybe 20" so we decided to wait. And wait, and wait. We asked about the status several times, and it was always "soon." It was chaos in there, and it was at least 45 mins before we were seated. If I hadn't be starving we would have left by then, but I figured, hey, it's got great reviews, be patient.
So, we finally get a table, and I definately ready to eat. And we wait. And wait. After 15 mins, we stopped the owner again saying "we are ready to place our order, can you get someone to take it?" And we wait some more. The waiter, who has been walking right by us for close to 30 mins, finally takes our order. We order X as an appetizer and two entrees. And yes, we specified "please bring this out first as we are very hungry." Guess what hit the table last, 15 mins after our entrees?
The food, as advertised, was very, very good. But we will never go back. It wasn't THAT good.
Yes, point taken. Not that it was much in the way of families. At 5:30 it was mostly older (very much older) couples. However, it doesn't excuse the service. If you tell me, "sorry, it is a holiday, and it will be an hour wait" I can decide if I want to stay or not. I'll wait an hour as long as I have expectation of doing so. Don't tell me 15 mins and leave me there for 45 mins. And, once I am sitting down, 30 mins to get a glass of water and speak to a waiter for the first time is unacceptable, no matter what day it is.
I had an identical experience. Service is horrendous there and I have gone four times. Three out of the four it was exactly how you described. The reason I have gone back is it is one of the few half decent Chinese in the wasteland that is SoFlo. I
My wife and I went there a few weeks ago, and were also underwhelmed. Not only was the service bad, with pushy waiters that made you want to leave as fast as possible, but the food was far blander than I remember it. Overcooked, too. At least I didn't get MSG poisoning, so that was a positive!
I went there back in 2003, at thought it divine, as good as my base-line comparison place, Mon Kee's in LA Chinatown. We typically like the fire and spice, but are willing to forego it for flavor. Didn't get either at Silver Pond!
I had a mad evening there back in August. We also queued for ages and it took a while before we were given menus. I picked a fish dish and was told that they don't serve that particular dish to Americans because they "don't like it". I told him I was British so he agreed to serve it to me. It was delicious!