Has anyone tried Crew in Greenwich?
I only know about it because I got an ad about a wine tasting dinner being hosted there and I was surprised that I had missed this restaurant, since it's right on Railroad Ave. Apparently they've only been open since December.
The menu looks good (www.crew280.com).
My wife and I tried this place on a Wednesday evening at 6 PM about 3 weeks ago (we live in Greenwich). When we arrived, we were the only people seated in the small dining room at this early hour.
We promptly ordered our dinners, a half portion (as they term the appetizers here) and a full portion (entree) each. The appetizers arrived promptly and were fine, but then we proceeded to to wait, and wait and wait for our entrees. This in a dining room that was practically empty.
Finally at around 7:10, over an hour after we'd ordered, our entrees arrived. My wife had ordered the Pan Roast Chicken Paillard (root vegetable/arugula salad, fontina, tuscan ham 14 / 27). I had ordered a whole lobster which was a waiter-announced special that evening.
After having waited for so long for dinner, you can imagine how dismayed I was when the food-runner placed my wife's entree on the table and then our waiter rushed over and snatched my entree from him and headed back into the kitchen with it.
Minutes later, the waiter emerged from the kitchen still holding my entree and announced, "There has been a confusion!" Instead of preparing the whole lobster special that I had ordered, the kitchen prepared an item that is on the regular menu: Penne with Lobster (lobster, tomato, olive, anchovie, alla "romanello" penne pasta
19 / 36).
My wife's dinner was already sitting in front of her growing cold, and I was by this time starving, so I immediately, and pleasantly, said that I would have the pasta dish (which I had previously seen on the regular menu and decided I did not want.
As it turned out, my wife's chicken paillard was overcooked and covered with a dry piece of "Tuscan" ham that she found inedible.
And as for the lobster-pasta dish that I didn't want, it was just awful, as if the lobster meat had been added to the cooked penned and the other ingredients, and then the whole mess blasted together in an oven or microwave like a low-rent casserole, rendering the lobster dry and stringy.
And for this disgusting, unordered dish they charged me $36.
No apology for their mix-up. No adjustment on the check. No complimentary dessert to attempt to assuage the damage. Nothing. Nothing at all.
And to make matters even worse, I am quite certain that our waiter was one of the owners.
Maybe these people were just having a bad night for some reason. There was clearly something very wrong going on in the kitchen, what with the incredibly long delay in a nearly empty dining room. But their lack of graciousness to their customers who were also suffering through their plight was truly unforgivable
I will never, ever darken their doorstep again.
I went there a few weeks ago and overall liked it. They're very enthusiastic about what they're doing, so you want to like the place. I had their daily fish tartare to start, then a half order of the lamb (everything is available in half or full orders, which is a nice idea). The lamb chops were wafer-thin, which unfortunately makes overcooking inevitable. But flavors were good and I liked the accompaniments. Dessert was pear with goat cheese, which was fairly awful, and I love both pears and goat cheese. Avoid this.