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Tipping appliance delivery people

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nemo May 31, 2008 07:42 PM

Just bought a fridge, washer and dryer. Free delivery and take-away. All three old appliances will be taken away on one day and fridge delivered. Store is holding the washer and dryer so I can have a floor drain and custom-fabricated pan under the washer installed (laundry is on the second floor) and will deliver W and D when I tell them the coast is clear.

Fridge is no problem in or out. W and D are in a room that might have to have the door taken off its hinges (which store said we do, don't worry about it until we get there).

Besides cookies or a savory snack which I would give them anyway, do I tip money? If so, how much?

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  1. ccbweb RE: nemo May 31, 2008 10:10 PM

    With what you've described, yes, I'd tip the people who come to put the Washer and Dryer in. Presuming it's two people, I'd personally think about $50 each. Sounds like a fair bit of work and the free delivery and haul away is a pretty good deal, so everyone still comes out ahead.

    7 Replies
    1. re: ccbweb
      meadandale RE: ccbweb May 31, 2008 11:58 PM

      Free delivery and a $100 tip. Delivery not so free anymore. What if you paid $75 or $100 for delivery? Would you still tip another $100?

      Removing a door takes a minute or two. As indicated, it is quite common (I had to take my back door off to get my fridge in).

      I certainly wouldn't tip but then I'm grumpy about tipping in general.

      1. re: meadandale
        d
        Docsknotinn RE: meadandale Jun 1, 2008 05:19 AM

        Tipping an appliance delivery person? Cookies might be nice but cash is over the top IMO. You pay for delivery. There is no such thing as free. It was just rolled into the price of your appliances. Taking doors off hinges for delivery is 100% normal. As is going up or down some stairs. If it's more than "normal" you won't have to worry about tipping as they will charge for that. In most cases only standard delivery is included for "free". For example they will probably not hook up your dryer exhaust vent.

        1. re: meadandale
          ccbweb RE: meadandale Jun 2, 2008 07:00 PM

          Yeah, if I paid for delivery I'd still tip. Its something I value highly (appliance delivery, that is) and I'm happy to show my appreciation in a tangible way. I'm not arguing that others should, necessarily; just responding to the OPs question.

        2. re: ccbweb
          grampart RE: ccbweb Jun 1, 2008 07:55 AM

          $50 each??? You've got be kidding! If they do a good job and don't break anything or track dirt in the house, I'd give them $10 each and maybe a drink.

          1. re: grampart
            c
            Cachetes RE: grampart Jun 1, 2008 08:05 AM

            Agreed - offer bottled water and a ten-spot. As a comparison, when we had movers move our entire household across statelines, the driver got $100 and each of the workers $40 (we decided on this after looking around online for acceptable tip amounts). Giving two guys who bring in a washer/dryer $50/each, while generous, is way beyond what's expected.

            1. re: Cachetes
              d
              dolores RE: Cachetes Jun 1, 2008 08:46 AM

              I agree. $10., $20. each tops for a service as described.

          2. re: ccbweb
            Karl S RE: ccbweb Jun 1, 2008 10:20 AM

            $50. Wow. Way more than I've ever been advised by folks in the trades. Way way way more.

            I'd say $10 each max, comparing to the usual standard for movers for 1 hr.

          3. jfood RE: nemo Jun 1, 2008 05:03 AM

            forget the snacks and give them $20 each.

            2 Replies
            1. re: jfood
              invinotheresverde RE: jfood Jun 1, 2008 11:01 AM

              Our house is a pita to move things into/out of. I agree with the twenty spot.

              1. re: invinotheresverde
                n
                Nicole RE: invinotheresverde Jun 1, 2008 10:23 PM

                I would also tip $20 each. No one wants snacks for a tip!

            2. h
              Harters RE: nemo Jun 1, 2008 07:43 AM

              In the UK, we wouldnt tip delivery staff. Why would we? Surely delivery charges are either included in the purchase price or are added as a specific "extra" as an alternative to collecting from the shop yourself.

              If they were going to be in the house a while, say, connecting the washer to the plumbing, etc, I might make them a coffee (but only if I was having one anyway).

              Maybe local customs are different where you live.

              1 Reply
              1. re: Harters
                PeterL RE: Harters Jun 2, 2008 01:08 PM

                Yes local (in the US) customs are certainly different. If I live in the UK I'll go with local customs. The OP I think lives in the US.

              2. n
                nemo RE: nemo Jun 1, 2008 07:58 AM

                Thanks, everyone, for the input. I'm still undecided but have a few days to mull it over.

                2 Replies
                1. re: nemo
                  Axalady RE: nemo Jun 1, 2008 08:36 AM

                  When we have work done around the house (carpets cleaned, appliances delivered, landscaping done, etc.) we do tip. However, I base the tip on the way the service is delivered, NOT the service itself. I realize that we're already paying for the service, but if it's delivered with a smile, if the installer is professional, knowledgeable about what they're doing and the product, willing to answer questions, give information, if they treat my home with care (protect floors, are careful not to ding walls, etc., etc., you get the idea), I always give a tip.

                  1. re: Axalady
                    lisavf RE: Axalady Jun 2, 2008 08:47 AM

                    I agree with Axalady. I don't have a predetermined amount, and if they do a lousy job or have a lousy attitude, no tip. But generally they're nice, hardworking guys or gals, and I will tip them $10 (maybe even $20) each, depending on how much "extra" work is involved in my particular situation and all the things Axalady listed. Rolling in a refrigerator on a first floor with no stairs to go up or down, no tip. Hauling a W&D up stairs, maybe having to tackle a lot of little issues to get it right, it's worth a couple bucks to show my appreciation. But then again, I have the means to do this. If your budget is tight, rest assured, based on the reactions I get when I tip them, they don't expect a tip. But offering water or coffee is a simple courtesy that I always extend. And I also always offer the use of my guest powder room, which is often VERY appreciated!

                2. karmalaw RE: nemo Jun 1, 2008 10:48 AM

                  I tip $10 to $20 each person, depending upon the work needed to deliver the item, AND I always provide ice cold bottled water, gatorade, or homemade iced tea if it's warm -- fresh coffee if it's not.

                  1. thew RE: nemo Jun 1, 2008 12:10 PM

                    i'd tip 20 a person minimum, plus a drink or snack if they want it especially if there are any stairs involved

                    1. mschow RE: nemo Jun 2, 2008 10:38 AM

                      I always tip the people delivering appliances. Just had to purchase a new gas dryer in February. Two guys, they had to remove the old dryer and take it away, and install the new one. Final location is up several steps into the kitchen door, then down a flight of stairs into the basement. I tipped $20 each. Both guys were clean, friendly and took care with my wood floors. OTOH, I had a new mattress set delivered last summer and the delivery guy could only be described as surly and rude. No tip for him.

                      1. l
                        LJBTampa RE: nemo Jun 2, 2008 12:28 PM

                        Not regarding the tipping issue, but...
                        If you are getting front-load washer and dryer, make sure your washer pan is to the left of the dryer hookup. We recently moved into a new home where the builder put the pan to the right of the dryer. No choice as to where we could put our appliances. The dryer door is reversible, but the washer is not. The delivery guys told us most builders do it opposite of ours. Oh, well. Not horrible, but is inconvenient to move clothes from the washer to the dryer.

                        1. PeterL RE: nemo Jun 2, 2008 01:10 PM

                          $20 each for me also. It's my way of buying them lunch.

                          1. p
                            PrincessBakesALot RE: nemo Jun 2, 2008 06:19 PM

                            My kitchen is on the second floor, with a nasty turn at the bottom of the stairs. The guys that delivered my refrigerator spent almost an hour finessing it through the doorway at the top of the stairs. We gave them $20 each and it didn't seem nearly enough. It was the first and only time I've ever felt it necessary to tip an appliance delivery person (but my Chinese food driver loves me!)

                            1. m
                              mpalmer6c RE: nemo Jun 2, 2008 07:24 PM

                              I've never even heard of tipping a delivery person. It's not like the restaurant bueiness where management low-balls the help expecting them to make more of a living wage on tips.

                              1. b
                                butter and whiskey RE: nemo Jun 2, 2008 08:02 PM

                                Yes, tip money! Tip $50 each if you are a rock star, or if you live in a fifth-floor-walk-up. Otherwise, $20 each seems apropos, esp. if they are going to remove & rehang a door. This, of course is assuming they do a good job & don't break your treasured Ming vase or let your cat out.
                                Tip movers, the poland spring guy, the mailman (at the holidays), the guy who pumps your gas, the kid who helps you with your groceries. You'll like yourself better & and no one will mistake you for a Brit!

                                1. Miss Needle RE: nemo Jun 3, 2008 08:27 AM

                                  I agree with tipping about $20/person -- more if there are stairs. A friend of mine lives on the fifth floor on a walk-up and doesn't tip. I can imagine she's not a popular one with the delivery guys.

                                  1. s
                                    swsidejim RE: nemo Jun 3, 2008 08:30 AM

                                    a cold beverage is what I offered the guys who delivered my Washer, dryer, fridge, stove/oven, and dishwasher on one trip from Lowes. A clean shot through the garage to the laundry room and kithchen @ my house.

                                    1. f
                                      Fuser RE: nemo Jun 3, 2008 08:37 AM

                                      I get so annoyed with how many people want an extra tip these days. I absolutely HATE the ubiquitous tip jar at most carryout places (for what? throwing my crap into a bag?) But then I'm getting a big tip-cranky these days, too. We live in a house with large patio doors and easy kitchen access, so I won't tip. However, if someone goes beyond the norm for service -- like climbing a really tough set of stairs, then I'll totally tip. But not for just doing your job.
                                      And $50 a piece seems a bit over the top, although I'll deliver to your house any time!

                                      1. marmite RE: nemo Jun 3, 2008 09:27 AM

                                        I always think of the Seinfeld where Jerry gets a new couch and doesn't offer the deliverymen a drink, and Kramer says he's a bad person for it, so he goes out of his way the next time to make sure he offers the guy a drink.
                                        When my new washer was delivered last year I think I tipped $20 each to the two men. It was the Sunday on Memorial Day weekend, they were extra careful about my floors, and brought in the washer even after they found out I was from NY and therefore not a Red Sox fan (in New Hampshire, that seems to be a big deal). I did offer them drinks, which they refused.

                                        1 Reply
                                        1. re: marmite
                                          t
                                          Ted in Central NJ RE: marmite Jun 4, 2008 03:30 PM

                                          I agree that unless your house is a veritable nightmare of sharp turns and tight spaces, $10. each should be sufficient.

                                          In fact, you might want to hold off on any sort of tipping until you thoroughly inspect your appliances for damage. A friend of my brother and SIL tells the story of generously tipping her appliance delivery people, only to learn a few minutes after their departure that the refrigerator door's handle had apparently been snapped off and was "stuck-on" with folded-over duct tape!

                                          One pull on the door and the handle was in her hand as the duct tape fluttered to the floor. And, being that the refrigerator was the dreaded GE brand, that was only the start of her problems--but in truth, only the door handle could be attributed to the delivery guys.

                                          So, as I said, check your appliances for damage before you tip them.

                                        2. j
                                          Janet from Richmond RE: nemo Jun 5, 2008 06:51 AM

                                          I am in a service business and while I am the inside guy, the outside guy who does the work generally does not get tipped (though there are a few people who do and are treated accordingly) but really likes when people offer him bottled water or a soft drink or tea. One time he replaced a heat pump and the customer made him and his assistant lunch and homemade brownies. She gets priority service.

                                          I generally tip $10-$20 for appliance people (and always offer a drink and snack) depending on the challenge level of the job, the weather, and the attitude of the guys.

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