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May 31, 2008 07:42 PM

Tipping appliance delivery people

Just bought a fridge, washer and dryer. Free delivery and take-away. All three old appliances will be taken away on one day and fridge delivered. Store is holding the washer and dryer so I can have a floor drain and custom-fabricated pan under the washer installed (laundry is on the second floor) and will deliver W and D when I tell them the coast is clear.

Fridge is no problem in or out. W and D are in a room that might have to have the door taken off its hinges (which store said we do, don't worry about it until we get there).

Besides cookies or a savory snack which I would give them anyway, do I tip money? If so, how much?

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  1. With what you've described, yes, I'd tip the people who come to put the Washer and Dryer in. Presuming it's two people, I'd personally think about $50 each. Sounds like a fair bit of work and the free delivery and haul away is a pretty good deal, so everyone still comes out ahead.

    7 Replies
    1. re: ccbweb

      Free delivery and a $100 tip. Delivery not so free anymore. What if you paid $75 or $100 for delivery? Would you still tip another $100?

      Removing a door takes a minute or two. As indicated, it is quite common (I had to take my back door off to get my fridge in).

      I certainly wouldn't tip but then I'm grumpy about tipping in general.

      1. re: meadandale

        Tipping an appliance delivery person? Cookies might be nice but cash is over the top IMO. You pay for delivery. There is no such thing as free. It was just rolled into the price of your appliances. Taking doors off hinges for delivery is 100% normal. As is going up or down some stairs. If it's more than "normal" you won't have to worry about tipping as they will charge for that. In most cases only standard delivery is included for "free". For example they will probably not hook up your dryer exhaust vent.

        1. re: meadandale

          Yeah, if I paid for delivery I'd still tip. Its something I value highly (appliance delivery, that is) and I'm happy to show my appreciation in a tangible way. I'm not arguing that others should, necessarily; just responding to the OPs question.

        2. re: ccbweb

          $50 each??? You've got be kidding! If they do a good job and don't break anything or track dirt in the house, I'd give them $10 each and maybe a drink.

          1. re: grampart

            Agreed - offer bottled water and a ten-spot. As a comparison, when we had movers move our entire household across statelines, the driver got $100 and each of the workers $40 (we decided on this after looking around online for acceptable tip amounts). Giving two guys who bring in a washer/dryer $50/each, while generous, is way beyond what's expected.

            1. re: Cachetes

              I agree. $10., $20. each tops for a service as described.

          2. re: ccbweb

            $50. Wow. Way more than I've ever been advised by folks in the trades. Way way way more.

            I'd say $10 each max, comparing to the usual standard for movers for 1 hr.

          3. forget the snacks and give them $20 each.

            2 Replies
            1. re: jfood

              Our house is a pita to move things into/out of. I agree with the twenty spot.

              1. re: invinotheresverde

                I would also tip $20 each. No one wants snacks for a tip!

            2. In the UK, we wouldnt tip delivery staff. Why would we? Surely delivery charges are either included in the purchase price or are added as a specific "extra" as an alternative to collecting from the shop yourself.

              If they were going to be in the house a while, say, connecting the washer to the plumbing, etc, I might make them a coffee (but only if I was having one anyway).

              Maybe local customs are different where you live.

              1 Reply
              1. re: Harters

                Yes local (in the US) customs are certainly different. If I live in the UK I'll go with local customs. The OP I think lives in the US.

              2. Thanks, everyone, for the input. I'm still undecided but have a few days to mull it over.

                2 Replies
                1. re: nemo

                  When we have work done around the house (carpets cleaned, appliances delivered, landscaping done, etc.) we do tip. However, I base the tip on the way the service is delivered, NOT the service itself. I realize that we're already paying for the service, but if it's delivered with a smile, if the installer is professional, knowledgeable about what they're doing and the product, willing to answer questions, give information, if they treat my home with care (protect floors, are careful not to ding walls, etc., etc., you get the idea), I always give a tip.

                  1. re: Axalady

                    I agree with Axalady. I don't have a predetermined amount, and if they do a lousy job or have a lousy attitude, no tip. But generally they're nice, hardworking guys or gals, and I will tip them $10 (maybe even $20) each, depending on how much "extra" work is involved in my particular situation and all the things Axalady listed. Rolling in a refrigerator on a first floor with no stairs to go up or down, no tip. Hauling a W&D up stairs, maybe having to tackle a lot of little issues to get it right, it's worth a couple bucks to show my appreciation. But then again, I have the means to do this. If your budget is tight, rest assured, based on the reactions I get when I tip them, they don't expect a tip. But offering water or coffee is a simple courtesy that I always extend. And I also always offer the use of my guest powder room, which is often VERY appreciated!

                2. I tip $10 to $20 each person, depending upon the work needed to deliver the item, AND I always provide ice cold bottled water, gatorade, or homemade iced tea if it's warm -- fresh coffee if it's not.