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Board Not Refreshing Correctly

r
RGR May 24, 2008 07:53 AM

I just posted a reply on the Manhattan board, but when I refreshed the page, the post I replied to did not move to the top. I scrolled down to its original location, and it's showing 0 replies. I clicked "Reply," and my post is there. Just to be sure, I refreshed several times. Still remains the same.

Obviously, this is a major problem that needs to be addressed asap.

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  1. carswell RE: RGR May 24, 2008 08:43 AM

    Am having the same problem with the Quebec board. Sometimes the topic listing will be correctly updated but then, after I refresh it, will revert to the older listing.

    Also just encountered a new glitch: according to the listing, someone had replied to a thread (New icon next to the thread name, reply counter increased by one, poster's name shown in the right-hand column) but the post didn't show up in the thread. The only way to read it was to go to the poster's profile and click the All Activity link. Now, 15 minutes after the comment was posted, it's displayed when you view the thread.

    Don't think this is browser related as I tried emptying my browser's cache before refreshing the page.

    1. r
      RGR RE: RGR May 27, 2008 06:33 AM

      Perhaps the Tech Team took the holiday weekend off?

      This problem persists! This morning, to get the Manhattan board to refresh correctly, I had to go off the board entirely, go to another board, and then return.

      1. Gio RE: RGR May 27, 2008 06:46 AM

        This is has been happening since Thursday on All the boards I have visited and to all the posts I have made. Someone said yesterday that this is the poorest and glitchiest site in cyberland.... and yes, all the problems persist.

        6 Replies
        1. re: Gio
          BobB RE: Gio May 27, 2008 09:39 AM

          Oh good, I thought it was just me - in My Chow I can see that there's a new post to a topic I've been reading, but when I go to the topic the new post isn't there and doesn't show up for some period of time (15 minutes sounds about right). I also found carswell's trick of being able to get to it by going to the new poster's profile and clicking through from there, but this is pretty tedious.

          At least I haven't been seeing so many "500 - Internal Server Issues" this week.

          1. re: BobB
            r
            RGR RE: BobB May 27, 2008 11:31 AM

            After I posted the second time (the post above yours, BobB), no matter what I tried -- refreshing this board, going to a different board and coming back, going to my own "My Chow," etc. -- this thread would not move to the top of the board. I just came back to the site after taking a break for a few house and checking "My Chow," I noticed there was a new post -- yours, BobB. That's how I accessed this thread, so I don't know if the thread was at the top of the board. I'll be interested to see if there's still a problem after I hit "Post My Reply" and then refresh.

            Edited to add: The thread's position did not move, there was no indication of an additional post, yet when I clicked, my post shows up. Also, the edit function seems not to be working, so I have no idea if this will appear.

            Things are really messed up!! Where't the Tech Team?!

            1. re: RGR
              Jacquilynne RE: RGR May 27, 2008 01:12 PM

              They're in the office working on finding solutions to this stuff, but they haven't figured out what's causing the problems yet.

              1. re: Jacquilynne
                r
                RGR RE: Jacquilynne May 27, 2008 01:17 PM

                Jacquilynne,

                Thanks for letting us know that they are addressing the problem.

                1. re: RGR
                  yumyum RE: RGR May 28, 2008 09:42 AM

                  Sorry I posted in the wrong place, on Site Talk. And thanks to Jacquilynne for pointing me to this thread. I'm so glad it's not just me. And yes, it's still happening.

            2. re: BobB
              vvvindaloo RE: BobB Jun 2, 2008 07:25 AM

              same here. not only do my posts (and others') not show up right away, but many of the threads on which I've participated in the past no longer show up in my Chow at all. also, the majority of threads i click are uncollapsed.

          2. BobB RE: RGR May 28, 2008 07:40 AM

            On a possibly related issue - the reply count is not accurate in some places. For example, on this topic, http://www.chowhound.com/topics/522905 when I last checked there were 12 responses, but on both My Chow and on the page itself it says there are 8 replies.

            1. yumyum RE: RGR May 28, 2008 09:37 AM

              Sorry I posted in the wrong place, on Site Talk. And thanks to Jacqueline for pointing me to this thread. I'm so glad it's not just me. And yes, it's still happening.

              1. Chuckles the Clone RE: RGR May 28, 2008 12:23 PM

                Still screwed up today. For example, the front page of the SF board has this entry:
                "<new> Good local beer? JRSD 1 minute ago"
                which links to here: http://www.chowhound.com/topics/514755
                At this moment, on that target page, there is no entry from JRSD and
                the most recent comment is from three weeks ago.

                Are you updating database tables in the wrong order? Misconfigured mod_cache on
                the web server?

                5 Replies
                1. re: Chuckles the Clone
                  Jacquilynne RE: Chuckles the Clone May 28, 2008 12:54 PM

                  Try hitting refresh on the thread when it appears out of date -- that's generally working for me.

                  1. re: Jacquilynne
                    jfood RE: Jacquilynne May 28, 2008 06:07 PM

                    Things are heading south in Chow-ville.

                    - jfood's F5 key has screamed uncle after being punched so many times
                    - when the main board shows a new post and you click on it, nope, no new post there; then going back, refresh, try again, perform same do-loop a few more times and suddenly it;s there.

                    hopefully techies find a cure before it kills all of us.

                    tia J

                    1. re: jfood
                      Josh RE: jfood May 31, 2008 08:15 AM

                      Between this and the problems with Twitter, I'm really glad I didn't bother learning Ruby On Rails.

                      1. re: Josh
                        loincloth RE: Josh May 31, 2008 09:22 AM

                        lulz

                      2. re: jfood
                        Scargod RE: jfood Jun 5, 2008 05:10 AM

                        All of the above and now I can't upload pictures to go with my reviews.

                        jfood, I've already developed heartburn, diarrhea and bad breath. Food is starting to disgust me....

                  2. Chuckles the Clone RE: RGR May 29, 2008 03:40 PM

                    Seems to be a 25 minute lag.

                    Just now I looked at "My recent posts". Top of the list was a pointer to
                    this thread: http://www.chowhound.com/topics/522754 with last post
                    being "Robert Lauriston" "about 1 hour ago". I clicked and read the
                    thread and Robert's post was, in fact, the last one.
                    I immediately clicked my name in the "Hey, Chuckles the Clone | Logout | Newsletter"
                    menu to return to "my recent posts".

                    At this point, the top of that listing was the same thread except this time the last
                    post was "samse" "26 minutes ago". Immediately went back to that thread and
                    sure enough, there was a 26 minute old post that was not there a minute ago.

                    2 Replies
                    1. re: Chuckles the Clone
                      Ruth Lafler RE: Chuckles the Clone May 29, 2008 05:30 PM

                      Yeah, still happening for me, too. It's really, really annoying. Especially since when you click on a thread that supposedly has new posts, instead you get the older version of the thread in its "already read" condition with all the posts expanded. Hitting "refresh" doesn't work for me at all.

                      1. re: Chuckles the Clone
                        Melanie Wong RE: Chuckles the Clone May 29, 2008 06:36 PM

                        I'm clocking the delay as a 25 minute interval too. The odd thing is that it's not every thread. Sometimes the new posts are available immediately (less than one minute). In any case, I shift to browsing another board when the current one shows only new posts that are less than 25 minutes old.

                      2. Gio RE: RGR May 29, 2008 05:37 PM

                        This is an increasingly vibrant and active forum. The powers that be have to be prepared to accommodate the volume of posts and responses. Folks now-a-days want their info placed where and when they want it. Take heed Chowhound.com.....right now it ain't a very pretty picture.

                        1 Reply
                        1. re: Gio
                          yumyum RE: Gio May 30, 2008 08:00 AM

                          C'mon guys ... they're working on it. It's annoying me too, but we're not saving lives here, we're reading a food discussion board.

                        2. jfood RE: RGR Jun 2, 2008 10:40 AM

                          Wow, it's beginning to look a lot like christmas on June 2. Every time jfood enters a board or thread he gets a present.

                          Here are a few more data points for the Techies so maybe they can narrow down the gremlin in the code:

                          1 - the 505 error appears sometimes when you try to post a reply to the OP
                          2 - when jfood went to myChow one of the thread had jfood as the last contributor. What was interesting is that the "new" icon was there as well. jfood does not remember seeing that combo in the past.
                          3 - a thread may have the "new" icon but when you open, the thread may not have any newness and has all of thepost fully expanded. hitting the F5 key sometimes solves both of these issues.

                          Good luck people and keep plugging

                          1. c
                            currymouth RE: RGR Jun 2, 2008 11:46 AM

                            Still a problem at almost 3.00pm, says I have a reply posted, but still not visible, also tried refreashing to no avail. What gives?

                            1. Ruth Lafler RE: RGR Jun 3, 2008 11:33 AM

                              A refresh delay problem I haven't seen mentioned: I posted a reply and then edited it. Then I thought of something else I wanted to add, but when I clicked on "edit" again, the text that came up in the box was the version before my first edit. I cancelled out, refreshed the whole thread and tried again, with the same result.

                              2 Replies
                              1. re: Ruth Lafler
                                vvvindaloo RE: Ruth Lafler Jun 3, 2008 03:54 PM

                                this happened to me yesterday, as well.

                                1. re: Ruth Lafler
                                  AnneInMpls RE: Ruth Lafler Jun 4, 2008 10:15 PM

                                  Me too. I reported it ( http://www.chowhound.com/topics/525005 ) but haven't seen any response.

                                  Anne

                                2. p
                                  peppermint pate RE: RGR Jun 3, 2008 01:54 PM

                                  Argh - so it's not only on the Toronto board. Another variation - yesterday, I had typed in a long post that seemed to not be posted and so I tried to cut and paste the message and repost a second time. I kept getting a "duplicate post" message that prevented me from (re)posting, even though I refreshed the board for over 15 minutes without my original message showing up. Eventually, it did. Anyway, glad to hear the engineers are working on the problem 'cuz it's definitely a bit crazy-making (in a non life threatening, understand this is just a fun food board kind of way).

                                  1. Gio RE: RGR Jun 3, 2008 05:37 PM

                                    I'm just wondering why, if I see that I really did make a reply that got recorded, that reply does not appear on the Boards. Even tho it is on the My Chow page.....
                                    It seems as though there's a really LONG time twixt post and board appearance.

                                    5 Replies
                                    1. re: Gio
                                      LNG212 RE: Gio Jun 5, 2008 06:16 AM

                                      Today (6/5) this lag-time problem seems to be getting worse too. Has anyone seen any updates as to when this problem might be fixed?

                                      1. re: LNG212
                                        Gio RE: LNG212 Jun 5, 2008 06:31 AM

                                        FWIW: It took me 12 minutes to finally "see" your post here.

                                        Doesn't seem to be an end in sight. But I did notice that we now get a Duplicate Post cautionary error if we think our reply hasn't been posted and try to repost.

                                        1. re: Gio
                                          LNG212 RE: Gio Jun 5, 2008 06:35 AM

                                          Okay, weird question ... I just noticed that my post says "6:16 am" and yours says "6:31 am". Has west coast time always been used? I never noticed that before. And while I might be a bit of an early riser, I'm not usually posting at 6 in the a.m.! :)

                                          1. re: LNG212
                                            Gio RE: LNG212 Jun 5, 2008 06:40 AM

                                            Here your post says 9:16AM and mine says 9:31AM.... I'm in Massachusetts... Plus My post got here ASAP! Where's that theme from the Twilight Zone??

                                          2. re: Gio
                                            Melanie Wong RE: Gio Jun 5, 2008 08:40 AM

                                            The duplicate post warning has been around for quite some time.

                                      2. s
                                        swsidejim RE: RGR Jun 5, 2008 06:41 AM

                                        pretty annoying issue & getting worse by the day.

                                        1. r
                                          RGR RE: RGR Jun 10, 2008 10:02 AM

                                          I'm bumping this up again because here it is more than two weeks after I first posted, and the situation is not any better. Perhaps, a word from the Tech Team to reassure us that they are still trying to find what's causing these problems? Or have they given up and we're just going to have to learn to live with a totally disfunctional site?

                                          Jacquilynne?

                                          6 Replies
                                          1. re: RGR
                                            Engineering RE: RGR Jun 10, 2008 10:15 AM

                                            http://www.chowhound.com/topics/52223...

                                            1. re: Engineering
                                              r
                                              RGR RE: Engineering Jun 10, 2008 11:01 AM

                                              The link you have provided is for *this* thread. So, I'm guessing this is the Tech Team's strange, cryptic way of indicating that you are still working on the problem?

                                              Btw, I just went to "My Chow," and this thread has disappeared from the listing. Perhaps, it will reappear after I post this reply?

                                              1. re: RGR
                                                Melanie Wong RE: RGR Jun 10, 2008 11:17 AM

                                                No. This thread has scrolled to page 3 of your "My Chow".

                                                Here's the bug report for the My Chow issue, http://www.chowhound.com/topics/525879

                                                1. re: Melanie Wong
                                                  r
                                                  RGR RE: Melanie Wong Jun 13, 2008 01:04 AM

                                                  I had actually found it on Page 2 on June 10th. When I bumped it up, the thread moved to Page 1. But when I added a second reply, it disappeared from Page 1. I never thought to look at any previous pages because that wouldn't have made any sense. As you pointed out, it did migrate back to Page 3. Obviously, a glitch. With this reply, it should move to Page 1. We shall see....

                                                  Edited to add: No movement. It remains on Page 3.

                                            2. re: RGR
                                              Jacquilynne RE: RGR Jun 10, 2008 11:19 AM

                                              They haven't given up, they are still working on it. They've made some improvements, so while you're probably still experiencing errors, there should be fewer.

                                              1. re: Jacquilynne
                                                r
                                                RGR RE: Jacquilynne Jun 13, 2008 01:12 AM

                                                Sorry to say that I don't see any improvements. In trying to deal with the time lag when I post replies on the boards, I have been depending on "My Chow" because my new posts had been showing up there on Page 1. However, now, I can no longer depend on "My Chow" because the threads on which I post a new reply are not always moving to Page 1. This very thread is a perfect example of this problem. Despite my having replied twice just now, it remains on Page 3!

                                            3. LNG212 RE: RGR Jun 10, 2008 10:59 AM

                                              This seems like a strange, but related problem. I noticed yesterday and today that the "refreshing" problem is worse if I use the "Back to the XXX Board" button at the BOTTOM of all the posts/replies. I get a slightly different and updated (i.e. less of a problem) board if I go back to the top of the original post and hit the XXX Board (the red letters) instead.

                                              I think some imps have taken hold of Chowhound servers or something for the past month or so ...

                                              1. a
                                                another_adam RE: RGR Jun 12, 2008 08:25 PM

                                                I hadn't noticed this problem in May, but am definitely running into it all the time in the last few days. Threads that I reply to not updated in the list for quite a long time (hour or more) and keeping the old incorrect message count, threads in "My Chow" that others have responded to not getting bumped up in the list (the latest activity stamp is right, but it doesn't come to the top), etc. If my experience is any indication, they problem must be getting worse, not better (since I hadn't seen it before, and now I see it all the time)

                                                1. Gio RE: RGR Jun 16, 2008 04:39 AM

                                                  Boards STILL not refreshing correctly. :-(

                                                  2 Replies
                                                  1. re: Gio
                                                    Ruth Lafler RE: Gio Jun 17, 2008 10:03 AM

                                                    Yeah, come on guys, it's been more than three weeks now. It's particularly annoying when I need to go back and edit a post. If I edit it immediately it's okay, but if I leave the thread I have to wait for it to show up again. And once, when I went back and edited it again, the intermediate edits disappeared entirely.

                                                    1. re: Gio
                                                      hannaone RE: Gio Jun 17, 2008 11:16 AM

                                                      Strange. For me the the problems have been steadily improving. I only get the "500" error once or twice every couple days, and the post delays have dropped to almost nothing.

                                                    2. PaulaT RE: RGR Jun 17, 2008 11:18 AM

                                                      any thoughts that there might be a DOS attack outside the boards, not an internal server prob?

                                                      1 Reply
                                                      1. re: PaulaT
                                                        Chuckles the Clone RE: PaulaT Jun 17, 2008 01:41 PM

                                                        That would be immediately obvious to the IT people.

                                                      2. carswell RE: RGR Jun 22, 2008 11:35 AM

                                                        A new variation to add to the mix. You click a topic with new posts. The topic is displayed with the new posts collapsed (yeah!) but none of the new posts are listed. Unfortunately, the thread is then marked as read, so that the next time you view it, even if the new posts are listed, all the posts are displayed, a royal pain in the butt when you're viewing a 100- or 200-post thread.

                                                        It's going on a month now. Haven't we suffered long enough?

                                                        1. s
                                                          swsidejim RE: RGR Jun 24, 2008 06:53 AM

                                                          still happening, still very annoying.

                                                          anyone working on this?

                                                          3 Replies
                                                          1. re: swsidejim
                                                            Jacquilynne RE: swsidejim Jun 24, 2008 07:11 AM

                                                            Yes, they're working on it, though I would guess that this morning, their focus will go back to the 500 errors, since they've returned with a vengeance.

                                                            1. re: Jacquilynne
                                                              s
                                                              swsidejim RE: Jacquilynne Jun 24, 2008 07:22 AM

                                                              i find the posts not refreshing more of an annoyance than the 500 errors.

                                                              1. re: swsidejim
                                                                LNG212 RE: swsidejim Jun 24, 2008 08:00 AM

                                                                ditto. And it seems the not-refreshing problems have gotten worse for the last day or so.

                                                          2. s
                                                            swsidejim RE: RGR Jul 2, 2008 08:40 AM

                                                            over a month later, and still an issue.

                                                            1. s
                                                              swsidejim RE: RGR Jul 8, 2008 07:47 AM

                                                              any update on this issue?

                                                              this has been an issue for weeks now. It makes it hard to use CH, and follow threads when posts are missing, especially the threads with alot of posts.

                                                              2 Replies
                                                              1. re: swsidejim
                                                                Jacquilynne RE: swsidejim Jul 8, 2008 08:50 AM

                                                                Engineering is working on it, but their focus has primarily been on ending the various server errors.

                                                                1. re: Jacquilynne
                                                                  Ruth Lafler RE: Jacquilynne Jul 13, 2008 09:12 AM

                                                                  Seemed like it got better for a few days and then got worse again.

                                                              2. LNG212 RE: RGR Jul 14, 2008 12:15 PM

                                                                Even worse today. And now it's doing something even more annoying -- the board says, e.g., there are 6 replies. I see only 4. But it marks the thread as "read" so when I go back to it to try to see the other replies, everything is expanded. While this isn't a big deal with a post of 6, it's a major problem with a post of 58 replies. I either do not get to see the additions or I have to sift through everything.

                                                                This problem is getting worse and there seems to be no end in sight!

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