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Server Errors

Melanie Wong May 5, 2008 11:49 PM

This message has come up several times today when I'm trying to edit Places on Chow or move from a Chow place record to a linked Chowhound message.

  1. hannaone May 6, 2008 12:03 AM

    Getting quite a few of these also when moving from post to board or board to board.

    1 Reply
    1. re: hannaone
      Engineering Aug 23, 2008 06:14 PM

      I have fixed these errors. They appear to have been a product of some bad caching.

      -- Joe Frost

    2. chocolateninja May 6, 2008 12:17 AM

      I've also been getting that message all day today...when moving from a post back to the board, between boards, from the board to MyChow and viceversa.

      1. Melanie Wong May 6, 2008 11:41 PM

        Now I'm getting it when I try to use the "report" function.

        1. ElsieDee May 7, 2008 12:52 AM

          Ironically enough, I got it twice while attempting to open this thread.

          Yes, it's happening on this end, too.

          1. Jacquilynne May 7, 2008 06:48 AM

            Engineering has been made aware.

            1. DiveFan May 7, 2008 03:17 PM

              Still getting this message fairly often.

              Fortunately the topic page URL is present, click Reload and you will probably continue quickly.

              1. Robert Lauriston May 8, 2008 01:38 PM

                I've been getting those intermittently for maybe a week. Doesn't seem to be specific to any particular part of the site. Usually it's a full-page error message, sometimes the error message shows up in place of objects within a page, for example after I hit Post My Reply sometimes that error message appears in place of my reply.

                I don't think I've seen the "server too busy" errror lately.

                Firefox, Windows XP SP2

                1. JasmineG May 8, 2008 05:20 PM

                  The most frustrating thing about those is that then when I refresh and the page works, all of the comments are uncollapsed, and especially in long threads, I'm not sure what's new and what's old.

                  1. farmersdaughter May 8, 2008 06:45 PM

                    I'm getting this error intermittently for the past several days, on more than one computer, all computers are running Windows XP and Firefox. If I reload the page usually it doesn't come up again.

                    1 Reply
                    1. re: farmersdaughter
                      moh May 11, 2008 06:50 AM

                      I am getting the same thing running Safari on a Mac. Don't know if that is useful info or not.

                    2. vvvindaloo May 8, 2008 07:19 PM

                      Ditto all of the above.

                      2 Replies
                      1. re: vvvindaloo
                        vvvindaloo May 11, 2008 06:45 AM

                        Today I got a new one:
                        'Proxy Error

                        The proxy server received an invalid response from an upstream server.
                        The proxy server could not handle the request GET /profile/102095.

                        Reason: Error reading from remote server'

                        1. re: vvvindaloo
                          vvvindaloo May 11, 2008 06:47 AM

                          Then I hit the back button and received the 500 Internal Server error!

                      2. JungMann May 9, 2008 10:07 AM

                        I've been having this problem most of this week plus sometimes when I try to reply to a thread, the dialogue box either won't load or will show up with an Error 500 message.

                        2 Replies
                        1. re: JungMann
                          Gio May 9, 2008 10:08 AM

                          Oh ditto to that, JM.... frustrating.

                          1. re: JungMann
                            Melanie Wong May 11, 2008 01:32 PM

                            Both for "reply" and "report".

                          2. DiveFan May 13, 2008 02:07 PM

                            This symptom is really getting worse today, and it's even before 6pm Eastern time!

                            I think I'm noticing that page retrieval hangs on mavenapps.net.

                            1. invinotheresverde May 15, 2008 10:33 AM

                              Still going strong...

                              9 Replies
                              1. re: invinotheresverde
                                vvvindaloo May 15, 2008 10:45 AM

                                same here.

                                1. re: vvvindaloo
                                  JungMann May 15, 2008 11:01 AM

                                  This is getting ridiculous.

                                  1. re: vvvindaloo
                                    Jacquilynne May 15, 2008 11:07 AM

                                    Engineering did some things they thought would help at least somewhat. Is it still as bad as it ever was?

                                    1. re: Jacquilynne
                                      farmersdaughter May 15, 2008 11:12 AM

                                      Yes, there has been no improvement.

                                      1. re: farmersdaughter
                                        Jacquilynne May 15, 2008 11:16 AM

                                        I opened this thread to see your reply and got the error. The irony.

                                        1. re: Jacquilynne
                                          farmersdaughter May 15, 2008 11:33 AM

                                          At least the error is not selective! Thanks.

                                      2. re: Jacquilynne
                                        Chris VR May 15, 2008 12:30 PM

                                        Yes, still a significant number of 500 errors today as well as slowdowns on page loads.

                                        As previously, the hangup on page loads seems to be when transferring from cnet.a.mms.mavenapps.net, and feeds.theplatform.com

                                        1. re: Chris VR
                                          Chris VR May 23, 2008 05:35 AM

                                          A larger number of errors today and yesterday, worse than earlier in the week. Is there any relief in sight?!?!

                                        2. re: Jacquilynne
                                          Robert Lauriston May 16, 2008 05:37 PM

                                          I'd say the problems I've been having (500 errors and hanging without timeouts) have been reduced by maybe two-thirds.

                                    2. Gio May 15, 2008 11:04 AM

                                      I thought it was just me today.....

                                      1. jfood May 15, 2008 12:34 PM

                                        Jfood's F5 button is getting quite a workout

                                        1. steve h. May 17, 2008 12:32 PM

                                          lots of server errors and hangs today.

                                          mac os x 10.5.2 safari 3.1.1

                                          5 Replies
                                          1. re: steve h.
                                            vvvindaloo May 17, 2008 02:09 PM

                                            I've also noticed a lot of uncollapsed threads today.

                                            1. re: vvvindaloo
                                              vvvindaloo May 18, 2008 08:09 AM

                                              I'm still seeing uncollapsed threads every time hit the back button after getting the 500 error.

                                            2. re: steve h.
                                              RB Hound May 17, 2008 05:11 PM

                                              Internal server errors have little to nothing to do with your browser - they are a server side error. Of course, if the web application is trying to read posted data from your site, and it is *really* a crappy program, what comes from your browser could cause an internal server error.

                                              I suspect that this is an error related to some sort of ad script not being loaded correctly, but I could be wrong about that...

                                              1. re: RB Hound
                                                steve h. May 17, 2008 06:08 PM

                                                just giving the compute environment. i'm sure it didn't hurt.

                                                1. re: RB Hound
                                                  azhotdish May 23, 2008 07:16 PM

                                                  There are a variety of external scripts, stylesheets, and externally-hosted apps that are executed on every click on CH, so it's really no surprise this is happening. Hopefully they are working to identify the bad script and remove it.

                                              2. The Dairy Queen May 17, 2008 05:20 PM

                                                Ahhh! Make it stop!

                                                Still happening. Maybe 10% of the time?


                                                1. toodie jane May 18, 2008 07:11 AM

                                                  My first error 500 this a.m. when trying to reply to a post.

                                                  3 Replies
                                                  1. re: toodie jane
                                                    danhole May 18, 2008 08:48 AM

                                                    Everyday for a couple weeks I am getting this error, but in the last 3 days it is about 25% of the time. And it is so hard to go to a topic. I have to click, wait, click again, finally get into topic, but all the threads are expanded, even though I haven't been in that topic today, or even yesterday. Can I make it not expand?

                                                    1. re: danhole
                                                      hannaone May 18, 2008 09:45 AM

                                                      The problem with the expanded threads is the server treats your first attempt to view as successful even though the page did not load into your browser. So when you refresh/reload the page it is no longer a "new" topic.
                                                      Very frustrating.

                                                      1. re: hannaone
                                                        Das Ubergeek May 18, 2008 02:19 PM

                                                        I only saw this happening when I clicked on a thread (and yes, I got the same behaviour -- the system saw a successful page load, but the page didn't paint).

                                                        In the last few days, now it hangs up on cnet.a.mms.mavenapps.net and feeds.theplatform.com and in the last 18 hours I have started getting "500 Internal Server Error" on the home page when I go to http://www.chowhound.com.

                                                        Also, I'm noticing a lot more instances where I hit "Post My Reply" and it just checks out to lunch. Sometimes it actually posts, sometimes it doesn't. I've taken to copying long replies to my clipboard just in case it fails.

                                                        It's making me crazy.

                                                        It's also unbelievably S-L-O-W over the last several days (from different locations, so it is not just my home connexion).

                                                  2. Robert Lauriston May 23, 2008 09:41 AM

                                                    I haven't noticed much further improvement after my post a week ago.

                                                    The problems continue to be a mix of 500 errors and apparent hangs or minutes-long latency when going to any Chowhound page or clicking any button or link that opens or submits a form (Reply, Post My Reply, Link to a place, search, etc.).

                                                    5 Replies
                                                    1. re: Robert Lauriston
                                                      Gio May 23, 2008 09:49 AM

                                                      Along with problems you listed, RL, after replying to a post then clicking the add reply button, I not only get the mini arrow-go-round, but in frustration, when I go back to the main board I find my reply has posted afterall......

                                                      1. re: Gio
                                                        Robert Lauriston May 23, 2008 10:43 AM

                                                        Oh yeah, I've seen that.

                                                        When Post My Reply seems to hang for a long time, usually I copy the contents, then use my browser's reload button to see if it has actually posted. Often I have to hit reload twice.

                                                        1. re: Robert Lauriston
                                                          Das Ubergeek May 23, 2008 11:54 AM

                                                          I do the same thing.

                                                          Could Engineering kindly weigh in and let us know that they're working on it, at least?

                                                          1. re: Das Ubergeek
                                                            Melanie Wong May 23, 2008 07:35 PM

                                                            Is it me or do these problems get worse just before a three-day weekend when there's no one on duty to fix them? Seems to be a pattern in the tech problems I've reported over the last two years.

                                                          2. re: Robert Lauriston
                                                            Gio May 23, 2008 06:09 PM

                                                            I copy the reply as well - but as I say, on the main board there is the post just as if it were perfectly normal....

                                                            And now, even though I know some don't like the avatars.... we have all these dreaded red Xs instead of the dreaded avatars. I like to know who's reading me so I can check out what they're interested in.... no can do tonight, though.....tres frustrating!

                                                      2. JasmineG May 23, 2008 12:54 PM

                                                        In addition, I've also seen problems with topics showing up as new that I've already read, or it taking a long time for comments to show up (which makes editing a comment difficult).

                                                        3 Replies
                                                        1. re: JasmineG
                                                          Melanie Wong May 23, 2008 07:32 PM

                                                          The nuance on this one is that threads are showing up as new. But when I open them, they're completely expanded and the latest post is not shown or available yet. This just happened on three topics on the SF board. Two of them took more than 30 minutes from the time of posting before the latest post (as indicated by poster and number of minutes on the message board) was accessible.

                                                          1. re: Melanie Wong
                                                            JasmineG May 23, 2008 10:07 PM

                                                            Yes, exactly. In a few posts where I posted comments, it took about an hour for my comment to show up, and in other threads, I experienced the same thread completely expanded issue.

                                                            1. re: Melanie Wong
                                                              JoanN Jun 6, 2008 04:44 PM

                                                              There are a couple of threads I've been tracking today. The time lag before posting on one of them was 20 minutes, 22 minutes on the other, although both were listed as "new" in Hot Posts seemingly immediately. Once I've accessed the thread through Hot Posts, the message registers as having been read despite it’s not yet having been posted. It's not only frustrating, but a bit of a pain to try to relocate the thread I was tracking to see if the message has appeared yet.

                                                              I find that with all these problems (lame search function, limited number of Hot Posts combined with quick time-outs, significantly delayed posting of messages), I'm accessing the site, and contributing, with a good deal less frequency than I once did. The frustration factor is beginning to outweigh the pleasure I used to find in spending time here. And aside from a bit of empathy now and then, we seem to be getting very little assurance that these site issues have much priority.

                                                          2. Sarah May 23, 2008 06:27 PM

                                                            And I'd like to add that some of us are having probs w/Hot Posts -- right now I'm getting page 2 only, and it's rather old, time-wise.

                                                            1. Gio May 24, 2008 03:17 AM

                                                              Strangely, even though I've posted 4 times in this thread it is not shopwing up on My Chow. This is occurring on several other threads as well.....
                                                              Everything seems to be getting worse, not better!

                                                              5 Replies
                                                              1. re: Gio
                                                                Melanie Wong May 24, 2008 10:04 AM

                                                                I came back to this thread to check for the same reason. It's not showing up in My Chow even though it is still current for me and should not have cycled off the first page yet.

                                                                1. re: Melanie Wong
                                                                  Gio May 24, 2008 05:25 PM

                                                                  I really don't know what this problem is - but it's very frustrating not seeing what I have posted on the My Chow page, even though the post is on the right board.... as this one is. Oy Vey!

                                                                  1. re: Gio
                                                                    MMRuth May 24, 2008 05:34 PM

                                                                    I'm having the same problem - My Chow is wonky, posts don't seem to show up on a thread right away, and boards get marked as "all read" after I visit the board once, even if I don't view all the new posts.

                                                                    1. re: Gio
                                                                      Chris VR May 24, 2008 06:12 PM

                                                                      Don't get frustrated- just go have something good to eat! The site is wacky and it's not getting any better until everyone gets back from the holiday weekend. I figure this is is the internet gods' way of telling me to get out there and plant my tomatoes already.

                                                                      1. re: Chris VR
                                                                        Gio May 24, 2008 06:16 PM

                                                                        Thanks Chris! We bought a ton of plants today and I have to get some rest so I can get them all in the ground and in the urns by Monday.....
                                                                        Have a great Holiday!!

                                                                2. Robert Lauriston May 24, 2008 11:14 AM

                                                                  I don't seem to be getting errors today.

                                                                  I notice that new posts are now sometimes taking a couple of minutes to show up in the topics.

                                                                  3 Replies
                                                                  1. re: Robert Lauriston
                                                                    Melanie Wong May 24, 2008 03:00 PM

                                                                    The new expanded version of My Chow seems to be turned off today (even though the additional page numbers still show at the bottom of the page). I had some server error messages in the wee hours of the morning, but none yet this afternoon.

                                                                    Edited: Spoke too soon, just got a 500 server error message on this board.

                                                                    1. re: Melanie Wong
                                                                      RWCFoodie Jun 3, 2008 07:29 PM

                                                                      Anything new on the 500 server error msg? I'm still getting it quite often...

                                                                      1. re: RWCFoodie
                                                                        Jacquilynne Jun 3, 2008 07:50 PM

                                                                        Unfortunately, no -- Engineering is still working on it, but the cause seems fairly fundamental to the software, so it's not an easy fix.

                                                                  2. Karl S Jun 6, 2008 05:21 AM

                                                                    I would say I am getting this problem about 30% of the time. Very lame.

                                                                    1. mrbozo Jun 6, 2008 05:41 PM

                                                                      Very annoying. What's up? New server(s)? New support staff?

                                                                      1 Reply
                                                                      1. re: mrbozo
                                                                        Jacquilynne Jun 24, 2008 02:17 PM

                                                                        New servers were actually brought in to help solve the problem, I think (or perhaps they just upgraded the existing servers? I don't quite recall, and I'm not privy the details). The servers being overloaded was part of the issue.

                                                                      2. Melanie Wong Jun 24, 2008 02:13 PM

                                                                        Today's error message:

                                                                        Proxy Error

                                                                        The proxy server received an invalid response from an upstream server.
                                                                        The proxy server could not handle the request GET /topics/532004.

                                                                        Reason: Error reading from remote server

                                                                        3 Replies
                                                                        1. re: Melanie Wong
                                                                          carswell Jun 24, 2008 04:22 PM

                                                                          Have got this two or three times today, too. Plus the latency problem with the Quebec board's topic listing is worse than ever: the four or five most recently replied-to topics haven't been showing 95% of the time for the last half hour. I've had to refresh up to a dozen times to display them -- obviously a huge impediment to dialogue, not to mention a cause of duplicate effort (when three or four people provide the same answer to a query because they don't see it's already been replied to) and a source of great frustration. If a fix isn't found soon, people are going to start hanging elsewhere.

                                                                          1. re: carswell
                                                                            Melanie Wong Jun 25, 2008 09:56 PM

                                                                            I've spent very little time reading the board today. But in that limited exposure, it seems like the server errors were more frequent than ever. If Alexa is to be believed, traffic is way up in the last month.

                                                                            1. re: Melanie Wong
                                                                              carswell Jul 1, 2008 10:32 AM

                                                                              Very interesting. Thanks for the link, Melanie. It immediately leads to two questions. First, why the sudden spike in page views in mid-May? Second, if the problem is with the servers being overloaded, why doesn't it go away during low-traffic periods like 3 a.m. EDT? According to the graph, traffic is currently approaching pre-spike levels. Yet, I'm getting as many 500 errors and outdated pages as ever.

                                                                        2. Melanie Wong Jul 2, 2008 09:33 AM

                                                                          This morning's message:

                                                                          Internal Server Error - Read
                                                                          The server encountered an internal error or misconfiguration and was unable to complete your request.

                                                                          Reference #3.cdaf180.1215016187.296f3465

                                                                          1. azhotdish Jul 2, 2008 09:52 AM

                                                                            I've pretty much kept my mouth shut on this issue but this is getting out of hand. I'm a web developer, so I have some sympathy technical support to get it fixed. IIS issues, they can be a pain in the a**, there's no doubt about it. I'm seeing proxy errors and the non-descript 500 error roughly 50% of the time, and the board is still not updating properly. Even new posts to threads, when not appearing, are being recognized as read and the "new" posts graphic is going away.

                                                                            Can someone please give us an update as to what exactly the status is on getting these problems fixed?

                                                                            1. Melanie Wong Jul 8, 2008 11:21 PM

                                                                              Afraid to say anything cuz it might jinx things, but haven't seen any server error messages of any ilk today.

                                                                              3 Replies
                                                                              1. re: Melanie Wong
                                                                                Jacquilynne Jul 9, 2008 11:04 AM

                                                                                Indeed, our records show that for the last couple of days, we've had only one single 500 server error per day, as opposed to thousands per day in the previous weeks. The update lag problem still exists, but the errors should be vastly reduced.

                                                                                1. re: Jacquilynne
                                                                                  Melanie Wong Jul 9, 2008 03:12 PM

                                                                                  Thanks for the confirmation, J, and an even bigger thanks to the Engineering team for fixing that one.

                                                                                  1. re: Melanie Wong
                                                                                    williamc Jul 10, 2008 07:16 PM

                                                                                    You're welcome.

                                                                              2. steve h. Jul 14, 2008 05:34 PM

                                                                                lots of proxy errors today.

                                                                                6 Replies
                                                                                1. re: steve h.
                                                                                  Chris VR Jul 14, 2008 07:06 PM

                                                                                  Yeah, I'm getting those 502 Proxy Errors as well, and I've had a few blank pages too.

                                                                                  1. re: steve h.
                                                                                    Gio Jul 14, 2008 07:08 PM

                                                                                    Oh yeah... I concur. All over the spectrum. Wonder why.
                                                                                    Also a reeeeealy looong time twixt reply and post. That revolving arrow just won't give up.

                                                                                    1. re: steve h.
                                                                                      Jacquilynne Jul 15, 2008 08:21 AM

                                                                                      Hrmm. I haven't seen any proxy errors today, but what I am seeing a lot of is pages that simply come up blank. I'll alert Engineering.

                                                                                      1. re: Jacquilynne
                                                                                        hannaone Jul 15, 2008 08:30 AM

                                                                                        Just got one of the 502 errors a few minutes ago (upstream server error)

                                                                                      2. re: steve h.
                                                                                        jfood Jul 15, 2008 08:24 AM

                                                                                        jfood had one about 90 minutes ago.

                                                                                        still have the issue of "new" on a thread in a board, click the link and all are collapsed with no new entry.

                                                                                        1. re: jfood
                                                                                          jfood Jul 15, 2008 08:33 AM

                                                                                          another issue for today is the length of time after you "post my reply". The spinning wheel stays for minutes sometimes. On jfood's post above he clicked on the "X" icon went back/forward and it was posted. a little confusing.

                                                                                      3. s
                                                                                        smartie Jul 15, 2008 06:40 PM

                                                                                        yep I have noticed a lot of server errors today especially when moving from board to board.

                                                                                        And Chowhound must be my slowest site. Sometimes I post a reply and it takes an awful long time to confirm it has been sent.

                                                                                        1. jfood Jul 15, 2008 06:47 PM

                                                                                          half the attempts to post a reply receives this message in the reply box in nice bold letters.

                                                                                          1. Chris VR Jul 15, 2008 07:05 PM

                                                                                            ¡¡¡¿ǝsɐǝɔ ɹǝʌǝu sǝlqnoɹʇ ǝɥʇ llıʍ ¿ʇɐɥʍ ʍou 'ou ɥo


                                                                                            just kidding :-)

                                                                                            1. Melanie Wong Jul 16, 2008 09:28 AM

                                                                                              So far this morning, I'm getting a 503 server error message 40% of my attempts to open a page.

                                                                                              "Service Temporarily Unavailable

                                                                                              The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

                                                                                              1. JungMann Jul 16, 2008 09:30 AM

                                                                                                Got my first Server 503 Error today. Which was followed by several more and an HTTP error. I've already given up on new comments. I find if I don't log on to CH for a few hours, whatever new content I'm interested in reading will show up, but if I go on as regularly as I used to, the frustration of not being able to see new comments and follow threads or post builds.

                                                                                                1. carswell Jul 16, 2008 07:38 PM

                                                                                                  Got a slew of "connection interrupted" errors earlier today.

                                                                                                  Latency problems have returned with a vengeance.

                                                                                                  As of about an hour ago, every third or fourth screen is blank. Kind of frustrating when your new post disappears into the ether and you've not made a backup copy.

                                                                                                  3 Replies
                                                                                                  1. re: carswell
                                                                                                    wally Jul 16, 2008 07:57 PM

                                                                                                    same here.

                                                                                                    1. re: carswell
                                                                                                      Gio Jul 17, 2008 09:04 AM

                                                                                                      The whole gamut of errors and latent posts is running wild today!

                                                                                                      1. re: Gio
                                                                                                        smtucker Jul 17, 2008 01:52 PM

                                                                                                        And can't use reply with Firefox on a Mac. So, can't reply and comments are floating. Now you see them, now you don't, and sometimes they don't come back.

                                                                                                    2. JasmineG Jul 22, 2008 11:35 AM

                                                                                                      Now I'm not getting errors anymore, I'm just gettting a blank screen. This morning this has happened probably about 40% of the times that I've tried to access a topic or board.

                                                                                                      15 Replies
                                                                                                      1. re: JasmineG
                                                                                                        AnneInMpls Jul 22, 2008 11:39 AM

                                                                                                        Me too. Has happened 5 or 6 times in the last 10 minutes.

                                                                                                        1. re: JasmineG
                                                                                                          jfood Jul 22, 2008 12:03 PM

                                                                                                          glad it wasn't just jfood. he hit the F5 key and it got through the problem

                                                                                                          1. re: JasmineG
                                                                                                            soupkitten Jul 22, 2008 12:06 PM

                                                                                                            oh no. me four--with the blank screen. :(

                                                                                                            1. re: soupkitten
                                                                                                              Jacquilynne Jul 22, 2008 01:10 PM

                                                                                                              Engineering's working on the blank screens.

                                                                                                              1. re: Jacquilynne
                                                                                                                williamc Jul 24, 2008 11:39 PM

                                                                                                                The number of posts related to this matter have died down. Are users still encountering issues? We have attempted to resolve them to the best of our abilities.

                                                                                                                1. re: williamc
                                                                                                                  MMRuth Jul 25, 2008 04:28 AM

                                                                                                                  I haven't seen any blank screens yet this morning, but did notice some yesterday. Will post back if I see any today.

                                                                                                                  Thanks for all of your hard work!

                                                                                                                  1. re: williamc
                                                                                                                    soupkitten Jul 25, 2008 09:42 AM

                                                                                                                    it was still buggy and lag-y yesterday. today it seems much improved! i've checked some threads within a minute or two of a response being posted-- and it was there, i could read it without having to do a work-around! so for me, the biggest issue i was having appears to be fixed (knocking on wood).

                                                                                                                    thank you!

                                                                                                                    1. re: williamc
                                                                                                                      jfood Jul 25, 2008 09:51 AM


                                                                                                                      No blank screens today, thx, but posts are long to load and the issue of opening a thread that has a new post and all of them still non-expanded still persists. FYI

                                                                                                                      1. re: jfood
                                                                                                                        soupkitten Jul 25, 2008 10:54 AM

                                                                                                                        oh no. this just started happening again (non-expansion/not being able to see/read new posts), i thought it was gone, but it seems to be just a lot less frequent than it was a few days ago. problem seems much improved, but not entirely licked. good progress though, i can live with it.

                                                                                                                        eta: haven't seen a blank screen yet. that seems to be gone & good work on that! :)

                                                                                                                      2. re: williamc
                                                                                                                        Chris VR Jul 29, 2008 01:32 PM

                                                                                                                        Proxy errors, pages that won't load and general slowness today.

                                                                                                                        1. re: Chris VR
                                                                                                                          MMRuth Jul 29, 2008 01:34 PM

                                                                                                                          I've seen a couple of proxy errors and some slowness as well.

                                                                                                                        2. re: williamc
                                                                                                                          maria lorraine Jul 29, 2008 01:57 PM

                                                                                                                          Many application errors. Posts taking forever to load, and posts that are lost forever. Black screen of death.

                                                                                                                          I hope you're appreciative that Chowhounds are a tenacious lot.

                                                                                                                          Is there just too big a load on the Chow/CNET server now?
                                                                                                                          Is it time for some shiny new sweet-smelling equipment?

                                                                                                                          1. re: maria lorraine
                                                                                                                            danhole Jul 30, 2008 12:05 PM

                                                                                                                            A lot of 404 errors, and when someone replies to a post you have to wait about 20 or so minutes before you can actually read it.

                                                                                                                            1. re: maria lorraine
                                                                                                                              williamc Aug 1, 2008 10:49 AM


                                                                                                                              We are definitely appreciative of our users. We do monitor these threads and we are continually trying to improve the quality of the site. Thank you for your patience and continued support.

                                                                                                                              1. re: williamc
                                                                                                                                maria lorraine Aug 1, 2008 02:44 PM

                                                                                                                                How's about that new shiny piece of equipment I asked about?
                                                                                                                                Is that in the works? Are you praying to the computer gods? Writing a letter to the Computer Santa?

                                                                                                                    2. Engineering Aug 1, 2008 03:27 PM


                                                                                                                      I just wanted to let everyone know the cries for a faster Chow are not going unheard. I am in charge of server operations for the lovely Chow/Chowhound properties and can tell you that we are working on several approaches to make things speedier in general.

                                                                                                                      Over the last few months we've done a few things:

                                                                                                                      1) Outsourced all image and video traffic to an outside content distribution network.
                                                                                                                      2) Increased our server pool by 3 (we now have 9 application servers running Chow.com)
                                                                                                                      3) Analyzed all of our server logs and fixed some issues which were causing those 500 errors.

                                                                                                                      We still have a lot of work to do and some core changes will be made to our infrastructure to support the lively community faster and better. If you have any specific questions feel free to post a message to technical help and i'll do my best to respond.

                                                                                                                      Joe Frost - http://www.chow.com/profile/215175

                                                                                                                      2 Replies
                                                                                                                      1. re: Engineering
                                                                                                                        MMRuth Aug 1, 2008 03:43 PM

                                                                                                                        Thanks so much for the update and the hard work.

                                                                                                                        1. re: Engineering
                                                                                                                          maria lorraine Aug 1, 2008 06:01 PM

                                                                                                                          Yay Joe!

                                                                                                                          A real person!

                                                                                                                          Not that Jacquilynne wasn't, only that it's so nice to have an actual engineering person listening in now, instead of beleaguered Jacquilynne acting as a go-between.


                                                                                                                        2. Melanie Wong Aug 4, 2008 06:01 PM

                                                                                                                          Just had a slew of Server Errors.

                                                                                                                          1 Reply
                                                                                                                          1. re: Melanie Wong
                                                                                                                            carswell Aug 5, 2008 12:03 PM

                                                                                                                            Me, too, as of this morning. Server errors, connection interrupted, extreme latency problems, five or six attempts in order to get a reply box, edits that don't take, etc., etc., etc. What a waste of time.

                                                                                                                          2. steve h. Aug 5, 2008 08:40 PM

                                                                                                                            11:38 = another 500 server error. i thought this was behind us?

                                                                                                                            1. Melanie Wong Aug 21, 2008 11:11 AM

                                                                                                                              This morning is particularly bad with error messages more than 50% of the time I try to open a page. I've seen every server error message that's been reported, including the regular ol' Service Temporarily Available.

                                                                                                                              1. Ruth Lafler Aug 21, 2008 11:19 AM

                                                                                                                                My first "503 Service Temporarily Unavailable
                                                                                                                                The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

                                                                                                                                And then the reply froze the first time I tried to post this!

                                                                                                                                1. Ruth Lafler Aug 22, 2008 10:20 AM

                                                                                                                                  Another exciting new (to me) error:

                                                                                                                                  I tried to access a poster's profile by clicking on their name and got a popup-box that said: "Internet Explorer cannot download 220468 from www.chow.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

                                                                                                                                  Behind that box was one of those "downloading file" boxes that seemed to be just spinning its wheels (or rather, endlessly tossing a file from one side to the other).

                                                                                                                                  1. Ruth Lafler Aug 23, 2008 06:04 PM

                                                                                                                                    Just got: "Proxy Error

                                                                                                                                    The proxy server received an invalid response from an upstream server.
                                                                                                                                    The proxy server could not handle the request GET /profile/10159.

                                                                                                                                    Reason: Error reading from remote server"

                                                                                                                                    2 Replies
                                                                                                                                    1. re: Ruth Lafler
                                                                                                                                      Melanie Wong Aug 23, 2008 06:19 PM

                                                                                                                                      Odd, I haven't had any server errors since Friday morning. Also, new posts to threads haven't been delayed at all today. Wonder if it's just because traffic's down or the fix is real.

                                                                                                                                      1. re: Melanie Wong
                                                                                                                                        hannaone Aug 23, 2008 10:47 PM

                                                                                                                                        Joe and the Engineering team have been working hard (Thanks). My problems mostly disappeared over a week ago, and the post delay has largely not happened since last night some time.
                                                                                                                                        Looks like some more problems were resolved a little after 6PM per these posts:

                                                                                                                                    2. Ruth Lafler Aug 24, 2008 03:51 PM

                                                                                                                                      Just clicked on the SF board and got "502 Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /boards/1. Reason: Error reading from remote server."

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