HOME > Chowhound > Site Talk >

Discussion

Server Errors

This message has come up several times today when I'm trying to edit Places on Chow or move from a Chow place record to a linked Chowhound message.

  1. Click to Upload a photo (10 MB limit)
Delete
  1. Getting quite a few of these also when moving from post to board or board to board.

    1 Reply
    1. re: hannaone

      I have fixed these errors. They appear to have been a product of some bad caching.

      -- Joe Frost

    2. I've also been getting that message all day today...when moving from a post back to the board, between boards, from the board to MyChow and viceversa.

      1. Now I'm getting it when I try to use the "report" function.

        1. Ironically enough, I got it twice while attempting to open this thread.

          Yes, it's happening on this end, too.

          1. Engineering has been made aware.

            1. Still getting this message fairly often.

              Fortunately the topic page URL is present, click Reload and you will probably continue quickly.

              1. I've been getting those intermittently for maybe a week. Doesn't seem to be specific to any particular part of the site. Usually it's a full-page error message, sometimes the error message shows up in place of objects within a page, for example after I hit Post My Reply sometimes that error message appears in place of my reply.

                I don't think I've seen the "server too busy" errror lately.

                Firefox 2.0.0.14, Windows XP SP2

                1. The most frustrating thing about those is that then when I refresh and the page works, all of the comments are uncollapsed, and especially in long threads, I'm not sure what's new and what's old.

                  1. I'm getting this error intermittently for the past several days, on more than one computer, all computers are running Windows XP and Firefox. If I reload the page usually it doesn't come up again.

                    1 Reply
                    1. re: farmersdaughter

                      I am getting the same thing running Safari on a Mac. Don't know if that is useful info or not.

                      1. re: vvvindaloo

                        Today I got a new one:
                        'Proxy Error

                        The proxy server received an invalid response from an upstream server.
                        The proxy server could not handle the request GET /profile/102095.

                        Reason: Error reading from remote server'

                        1. re: vvvindaloo

                          Then I hit the back button and received the 500 Internal Server error!

                      2. I've been having this problem most of this week plus sometimes when I try to reply to a thread, the dialogue box either won't load or will show up with an Error 500 message.

                        2 Replies
                        1. re: JungMann

                          Oh ditto to that, JM.... frustrating.

                          1. This symptom is really getting worse today, and it's even before 6pm Eastern time!

                            I think I'm noticing that page retrieval hangs on mavenapps.net.

                                  1. re: vvvindaloo

                                    Engineering did some things they thought would help at least somewhat. Is it still as bad as it ever was?

                                      1. re: farmersdaughter

                                        I opened this thread to see your reply and got the error. The irony.

                                        1. re: Jacquilynne

                                          At least the error is not selective! Thanks.

                                      2. re: Jacquilynne

                                        Yes, still a significant number of 500 errors today as well as slowdowns on page loads.

                                        As previously, the hangup on page loads seems to be when transferring from cnet.a.mms.mavenapps.net, and feeds.theplatform.com

                                        1. re: Chris VR

                                          A larger number of errors today and yesterday, worse than earlier in the week. Is there any relief in sight?!?!

                                        2. re: Jacquilynne

                                          I'd say the problems I've been having (500 errors and hanging without timeouts) have been reduced by maybe two-thirds.

                                    1. I thought it was just me today.....

                                      1. Jfood's F5 button is getting quite a workout

                                        1. lots of server errors and hangs today.

                                          mac os x 10.5.2 safari 3.1.1

                                          5 Replies
                                          1. re: steve h.

                                            I've also noticed a lot of uncollapsed threads today.

                                            1. re: vvvindaloo

                                              I'm still seeing uncollapsed threads every time hit the back button after getting the 500 error.

                                            2. re: steve h.

                                              Internal server errors have little to nothing to do with your browser - they are a server side error. Of course, if the web application is trying to read posted data from your site, and it is *really* a crappy program, what comes from your browser could cause an internal server error.

                                              I suspect that this is an error related to some sort of ad script not being loaded correctly, but I could be wrong about that...

                                              1. re: RB Hound

                                                just giving the compute environment. i'm sure it didn't hurt.

                                                1. re: RB Hound

                                                  There are a variety of external scripts, stylesheets, and externally-hosted apps that are executed on every click on CH, so it's really no surprise this is happening. Hopefully they are working to identify the bad script and remove it.

                                              2. Ahhh! Make it stop!

                                                Still happening. Maybe 10% of the time?

                                                ~TDQ

                                                1. My first error 500 this a.m. when trying to reply to a post.

                                                  3 Replies
                                                  1. re: toodie jane

                                                    Everyday for a couple weeks I am getting this error, but in the last 3 days it is about 25% of the time. And it is so hard to go to a topic. I have to click, wait, click again, finally get into topic, but all the threads are expanded, even though I haven't been in that topic today, or even yesterday. Can I make it not expand?

                                                    1. re: danhole

                                                      The problem with the expanded threads is the server treats your first attempt to view as successful even though the page did not load into your browser. So when you refresh/reload the page it is no longer a "new" topic.
                                                      Very frustrating.

                                                      1. re: hannaone

                                                        I only saw this happening when I clicked on a thread (and yes, I got the same behaviour -- the system saw a successful page load, but the page didn't paint).

                                                        In the last few days, now it hangs up on cnet.a.mms.mavenapps.net and feeds.theplatform.com and in the last 18 hours I have started getting "500 Internal Server Error" on the home page when I go to http://www.chowhound.com.

                                                        Also, I'm noticing a lot more instances where I hit "Post My Reply" and it just checks out to lunch. Sometimes it actually posts, sometimes it doesn't. I've taken to copying long replies to my clipboard just in case it fails.

                                                        It's making me crazy.

                                                        It's also unbelievably S-L-O-W over the last several days (from different locations, so it is not just my home connexion).

                                                  2. I haven't noticed much further improvement after my post a week ago.

                                                    The problems continue to be a mix of 500 errors and apparent hangs or minutes-long latency when going to any Chowhound page or clicking any button or link that opens or submits a form (Reply, Post My Reply, Link to a place, search, etc.).

                                                    5 Replies
                                                    1. re: Robert Lauriston

                                                      Along with problems you listed, RL, after replying to a post then clicking the add reply button, I not only get the mini arrow-go-round, but in frustration, when I go back to the main board I find my reply has posted afterall......

                                                      1. re: Gio

                                                        Oh yeah, I've seen that.

                                                        When Post My Reply seems to hang for a long time, usually I copy the contents, then use my browser's reload button to see if it has actually posted. Often I have to hit reload twice.

                                                        1. re: Robert Lauriston

                                                          I do the same thing.

                                                          Could Engineering kindly weigh in and let us know that they're working on it, at least?

                                                          1. re: Das Ubergeek

                                                            Is it me or do these problems get worse just before a three-day weekend when there's no one on duty to fix them? Seems to be a pattern in the tech problems I've reported over the last two years.

                                                          2. re: Robert Lauriston

                                                            I copy the reply as well - but as I say, on the main board there is the post just as if it were perfectly normal....

                                                            And now, even though I know some don't like the avatars.... we have all these dreaded red Xs instead of the dreaded avatars. I like to know who's reading me so I can check out what they're interested in.... no can do tonight, though.....tres frustrating!

                                                      2. In addition, I've also seen problems with topics showing up as new that I've already read, or it taking a long time for comments to show up (which makes editing a comment difficult).

                                                        3 Replies
                                                        1. re: JasmineG

                                                          The nuance on this one is that threads are showing up as new. But when I open them, they're completely expanded and the latest post is not shown or available yet. This just happened on three topics on the SF board. Two of them took more than 30 minutes from the time of posting before the latest post (as indicated by poster and number of minutes on the message board) was accessible.

                                                          1. re: Melanie Wong

                                                            Yes, exactly. In a few posts where I posted comments, it took about an hour for my comment to show up, and in other threads, I experienced the same thread completely expanded issue.

                                                            1. re: Melanie Wong

                                                              There are a couple of threads I've been tracking today. The time lag before posting on one of them was 20 minutes, 22 minutes on the other, although both were listed as "new" in Hot Posts seemingly immediately. Once I've accessed the thread through Hot Posts, the message registers as having been read despite it’s not yet having been posted. It's not only frustrating, but a bit of a pain to try to relocate the thread I was tracking to see if the message has appeared yet.

                                                              I find that with all these problems (lame search function, limited number of Hot Posts combined with quick time-outs, significantly delayed posting of messages), I'm accessing the site, and contributing, with a good deal less frequency than I once did. The frustration factor is beginning to outweigh the pleasure I used to find in spending time here. And aside from a bit of empathy now and then, we seem to be getting very little assurance that these site issues have much priority.

                                                          2. And I'd like to add that some of us are having probs w/Hot Posts -- right now I'm getting page 2 only, and it's rather old, time-wise.

                                                            1. Strangely, even though I've posted 4 times in this thread it is not shopwing up on My Chow. This is occurring on several other threads as well.....
                                                              Everything seems to be getting worse, not better!

                                                              5 Replies
                                                              1. re: Gio

                                                                I came back to this thread to check for the same reason. It's not showing up in My Chow even though it is still current for me and should not have cycled off the first page yet.

                                                                1. re: Melanie Wong

                                                                  I really don't know what this problem is - but it's very frustrating not seeing what I have posted on the My Chow page, even though the post is on the right board.... as this one is. Oy Vey!

                                                                  1. re: Gio

                                                                    I'm having the same problem - My Chow is wonky, posts don't seem to show up on a thread right away, and boards get marked as "all read" after I visit the board once, even if I don't view all the new posts.

                                                                    1. re: Gio

                                                                      Don't get frustrated- just go have something good to eat! The site is wacky and it's not getting any better until everyone gets back from the holiday weekend. I figure this is is the internet gods' way of telling me to get out there and plant my tomatoes already.

                                                                      1. re: Chris VR

                                                                        Thanks Chris! We bought a ton of plants today and I have to get some rest so I can get them all in the ground and in the urns by Monday.....
                                                                        Have a great Holiday!!

                                                                2. I don't seem to be getting errors today.

                                                                  I notice that new posts are now sometimes taking a couple of minutes to show up in the topics.

                                                                  3 Replies
                                                                  1. re: Robert Lauriston

                                                                    The new expanded version of My Chow seems to be turned off today (even though the additional page numbers still show at the bottom of the page). I had some server error messages in the wee hours of the morning, but none yet this afternoon.

                                                                    Edited: Spoke too soon, just got a 500 server error message on this board.

                                                                    1. re: Melanie Wong

                                                                      Anything new on the 500 server error msg? I'm still getting it quite often...

                                                                      1. re: RWCFoodie

                                                                        Unfortunately, no -- Engineering is still working on it, but the cause seems fairly fundamental to the software, so it's not an easy fix.

                                                                  2. I would say I am getting this problem about 30% of the time. Very lame.

                                                                    1. Very annoying. What's up? New server(s)? New support staff?

                                                                      1 Reply
                                                                      1. re: mrbozo

                                                                        New servers were actually brought in to help solve the problem, I think (or perhaps they just upgraded the existing servers? I don't quite recall, and I'm not privy the details). The servers being overloaded was part of the issue.

                                                                      2. Today's error message:

                                                                        Proxy Error

                                                                        The proxy server received an invalid response from an upstream server.
                                                                        The proxy server could not handle the request GET /topics/532004.

                                                                        Reason: Error reading from remote server

                                                                        3 Replies
                                                                        1. re: Melanie Wong

                                                                          Have got this two or three times today, too. Plus the latency problem with the Quebec board's topic listing is worse than ever: the four or five most recently replied-to topics haven't been showing 95% of the time for the last half hour. I've had to refresh up to a dozen times to display them -- obviously a huge impediment to dialogue, not to mention a cause of duplicate effort (when three or four people provide the same answer to a query because they don't see it's already been replied to) and a source of great frustration. If a fix isn't found soon, people are going to start hanging elsewhere.

                                                                          1. re: carswell

                                                                            I've spent very little time reading the board today. But in that limited exposure, it seems like the server errors were more frequent than ever. If Alexa is to be believed, traffic is way up in the last month.
                                                                            http://www.alexa.com/data/details/tra...

                                                                            1. re: Melanie Wong

                                                                              Very interesting. Thanks for the link, Melanie. It immediately leads to two questions. First, why the sudden spike in page views in mid-May? Second, if the problem is with the servers being overloaded, why doesn't it go away during low-traffic periods like 3 a.m. EDT? According to the graph, traffic is currently approaching pre-spike levels. Yet, I'm getting as many 500 errors and outdated pages as ever.

                                                                        2. This morning's message:

                                                                          Internal Server Error - Read
                                                                          The server encountered an internal error or misconfiguration and was unable to complete your request.

                                                                          Reference #3.cdaf180.1215016187.296f3465

                                                                          1. I've pretty much kept my mouth shut on this issue but this is getting out of hand. I'm a web developer, so I have some sympathy technical support to get it fixed. IIS issues, they can be a pain in the a**, there's no doubt about it. I'm seeing proxy errors and the non-descript 500 error roughly 50% of the time, and the board is still not updating properly. Even new posts to threads, when not appearing, are being recognized as read and the "new" posts graphic is going away.

                                                                            Can someone please give us an update as to what exactly the status is on getting these problems fixed?

                                                                            1. Afraid to say anything cuz it might jinx things, but haven't seen any server error messages of any ilk today.

                                                                              3 Replies
                                                                              1. re: Melanie Wong

                                                                                Indeed, our records show that for the last couple of days, we've had only one single 500 server error per day, as opposed to thousands per day in the previous weeks. The update lag problem still exists, but the errors should be vastly reduced.

                                                                                1. re: Jacquilynne

                                                                                  Thanks for the confirmation, J, and an even bigger thanks to the Engineering team for fixing that one.

                                                                                1. re: steve h.

                                                                                  Yeah, I'm getting those 502 Proxy Errors as well, and I've had a few blank pages too.

                                                                                  1. re: steve h.

                                                                                    Oh yeah... I concur. All over the spectrum. Wonder why.
                                                                                    Also a reeeeealy looong time twixt reply and post. That revolving arrow just won't give up.

                                                                                    1. re: steve h.

                                                                                      Hrmm. I haven't seen any proxy errors today, but what I am seeing a lot of is pages that simply come up blank. I'll alert Engineering.

                                                                                      1. re: Jacquilynne

                                                                                        Just got one of the 502 errors a few minutes ago (upstream server error)

                                                                                      2. re: steve h.

                                                                                        jfood had one about 90 minutes ago.

                                                                                        still have the issue of "new" on a thread in a board, click the link and all are collapsed with no new entry.

                                                                                        1. re: jfood

                                                                                          another issue for today is the length of time after you "post my reply". The spinning wheel stays for minutes sometimes. On jfood's post above he clicked on the "X" icon went back/forward and it was posted. a little confusing.

                                                                                      3. yep I have noticed a lot of server errors today especially when moving from board to board.

                                                                                        And Chowhound must be my slowest site. Sometimes I post a reply and it takes an awful long time to confirm it has been sent.

                                                                                        1. half the attempts to post a reply receives this message in the reply box in nice bold letters.

                                                                                          1. ¡¡¡¿ǝsɐǝɔ ɹǝʌǝu sǝlqnoɹʇ ǝɥʇ llıʍ ¿ʇɐɥʍ ʍou 'ou ɥo

                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .
                                                                                            .

                                                                                            just kidding :-)

                                                                                            1. So far this morning, I'm getting a 503 server error message 40% of my attempts to open a page.

                                                                                              "Service Temporarily Unavailable

                                                                                              The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

                                                                                              1. Got my first Server 503 Error today. Which was followed by several more and an HTTP error. I've already given up on new comments. I find if I don't log on to CH for a few hours, whatever new content I'm interested in reading will show up, but if I go on as regularly as I used to, the frustration of not being able to see new comments and follow threads or post builds.

                                                                                                1. Got a slew of "connection interrupted" errors earlier today.

                                                                                                  Latency problems have returned with a vengeance.

                                                                                                  As of about an hour ago, every third or fourth screen is blank. Kind of frustrating when your new post disappears into the ether and you've not made a backup copy.

                                                                                                  3 Replies
                                                                                                    1. re: carswell

                                                                                                      The whole gamut of errors and latent posts is running wild today!

                                                                                                      1. re: Gio

                                                                                                        And can't use reply with Firefox on a Mac. So, can't reply and comments are floating. Now you see them, now you don't, and sometimes they don't come back.

                                                                                                    2. Now I'm not getting errors anymore, I'm just gettting a blank screen. This morning this has happened probably about 40% of the times that I've tried to access a topic or board.

                                                                                                      15 Replies
                                                                                                      1. re: JasmineG

                                                                                                        Me too. Has happened 5 or 6 times in the last 10 minutes.

                                                                                                        1. re: JasmineG

                                                                                                          glad it wasn't just jfood. he hit the F5 key and it got through the problem

                                                                                                          1. re: JasmineG

                                                                                                            oh no. me four--with the blank screen. :(

                                                                                                            1. re: soupkitten

                                                                                                              Engineering's working on the blank screens.

                                                                                                              1. re: Jacquilynne

                                                                                                                The number of posts related to this matter have died down. Are users still encountering issues? We have attempted to resolve them to the best of our abilities.

                                                                                                                1. re: williamc

                                                                                                                  I haven't seen any blank screens yet this morning, but did notice some yesterday. Will post back if I see any today.

                                                                                                                  Thanks for all of your hard work!

                                                                                                                  1. re: williamc

                                                                                                                    it was still buggy and lag-y yesterday. today it seems much improved! i've checked some threads within a minute or two of a response being posted-- and it was there, i could read it without having to do a work-around! so for me, the biggest issue i was having appears to be fixed (knocking on wood).

                                                                                                                    thank you!

                                                                                                                    1. re: williamc

                                                                                                                      W

                                                                                                                      No blank screens today, thx, but posts are long to load and the issue of opening a thread that has a new post and all of them still non-expanded still persists. FYI

                                                                                                                      1. re: jfood

                                                                                                                        oh no. this just started happening again (non-expansion/not being able to see/read new posts), i thought it was gone, but it seems to be just a lot less frequent than it was a few days ago. problem seems much improved, but not entirely licked. good progress though, i can live with it.

                                                                                                                        eta: haven't seen a blank screen yet. that seems to be gone & good work on that! :)

                                                                                                                      2. re: williamc

                                                                                                                        Proxy errors, pages that won't load and general slowness today.

                                                                                                                        1. re: Chris VR

                                                                                                                          I've seen a couple of proxy errors and some slowness as well.

                                                                                                                        2. re: williamc

                                                                                                                          Many application errors. Posts taking forever to load, and posts that are lost forever. Black screen of death.

                                                                                                                          I hope you're appreciative that Chowhounds are a tenacious lot.

                                                                                                                          Is there just too big a load on the Chow/CNET server now?
                                                                                                                          Is it time for some shiny new sweet-smelling equipment?

                                                                                                                          1. re: maria lorraine

                                                                                                                            A lot of 404 errors, and when someone replies to a post you have to wait about 20 or so minutes before you can actually read it.

                                                                                                                            1. re: maria lorraine

                                                                                                                              Maria:

                                                                                                                              We are definitely appreciative of our users. We do monitor these threads and we are continually trying to improve the quality of the site. Thank you for your patience and continued support.

                                                                                                                              1. re: williamc

                                                                                                                                How's about that new shiny piece of equipment I asked about?
                                                                                                                                Is that in the works? Are you praying to the computer gods? Writing a letter to the Computer Santa?

                                                                                                                    2. Hello-

                                                                                                                      I just wanted to let everyone know the cries for a faster Chow are not going unheard. I am in charge of server operations for the lovely Chow/Chowhound properties and can tell you that we are working on several approaches to make things speedier in general.

                                                                                                                      Over the last few months we've done a few things:

                                                                                                                      1) Outsourced all image and video traffic to an outside content distribution network.
                                                                                                                      2) Increased our server pool by 3 (we now have 9 application servers running Chow.com)
                                                                                                                      3) Analyzed all of our server logs and fixed some issues which were causing those 500 errors.

                                                                                                                      We still have a lot of work to do and some core changes will be made to our infrastructure to support the lively community faster and better. If you have any specific questions feel free to post a message to technical help and i'll do my best to respond.

                                                                                                                      Joe Frost - http://www.chow.com/profile/215175

                                                                                                                      2 Replies
                                                                                                                      1. re: Engineering

                                                                                                                        Thanks so much for the update and the hard work.

                                                                                                                        1. re: Engineering

                                                                                                                          Yay Joe!

                                                                                                                          A real person!

                                                                                                                          Not that Jacquilynne wasn't, only that it's so nice to have an actual engineering person listening in now, instead of beleaguered Jacquilynne acting as a go-between.

                                                                                                                          Bravo!

                                                                                                                        2. Just had a slew of Server Errors.

                                                                                                                          1 Reply
                                                                                                                          1. re: Melanie Wong

                                                                                                                            Me, too, as of this morning. Server errors, connection interrupted, extreme latency problems, five or six attempts in order to get a reply box, edits that don't take, etc., etc., etc. What a waste of time.

                                                                                                                          2. 11:38 = another 500 server error. i thought this was behind us?

                                                                                                                            1. This morning is particularly bad with error messages more than 50% of the time I try to open a page. I've seen every server error message that's been reported, including the regular ol' Service Temporarily Available.

                                                                                                                              1. My first "503 Service Temporarily Unavailable
                                                                                                                                The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

                                                                                                                                And then the reply froze the first time I tried to post this!

                                                                                                                                1. Another exciting new (to me) error:

                                                                                                                                  I tried to access a poster's profile by clicking on their name and got a popup-box that said: "Internet Explorer cannot download 220468 from www.chow.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

                                                                                                                                  Behind that box was one of those "downloading file" boxes that seemed to be just spinning its wheels (or rather, endlessly tossing a file from one side to the other).

                                                                                                                                  1. Just got: "Proxy Error

                                                                                                                                    The proxy server received an invalid response from an upstream server.
                                                                                                                                    The proxy server could not handle the request GET /profile/10159.

                                                                                                                                    Reason: Error reading from remote server"

                                                                                                                                    2 Replies
                                                                                                                                    1. re: Ruth Lafler

                                                                                                                                      Odd, I haven't had any server errors since Friday morning. Also, new posts to threads haven't been delayed at all today. Wonder if it's just because traffic's down or the fix is real.

                                                                                                                                      1. re: Melanie Wong

                                                                                                                                        Joe and the Engineering team have been working hard (Thanks). My problems mostly disappeared over a week ago, and the post delay has largely not happened since last night some time.
                                                                                                                                        Looks like some more problems were resolved a little after 6PM per these posts:
                                                                                                                                        http://chowhound.chow.com/topics/5162...
                                                                                                                                        and
                                                                                                                                        http://chowhound.chow.com/topics/5514...

                                                                                                                                    2. Just clicked on the SF board and got "502 Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /boards/1. Reason: Error reading from remote server."