HOME > Chowhound > Not About Food >
Are you making a specialty food? Tell us about it
TELL US

Have you ever taken the signed copy of your cc slip?

h
hsk May 4, 2008 08:26 PM

And left the blank, unsigned, un-filled out copy?

I never have, I'm sure I'd notice if my CC statement had a different amount than what my receipts say, but I heard from a career server friend that it happens all the time. Not to start another tipping thread, but if that happens apparently the server doesn't get a dime unless it was a reservation and there's a phone number to call to ask for the signed slip to be faxed in. She's convinced some people do it deliberately to avoid paying tip without looking cheap. I find that hard to believe, ppl that cheap don't care how they look.

Has anyone ever done that? And if you have, did you call the establishment when you noticed that the amount on your cc statement was the amount of the bill, not bill+tip?

  1. c
    conngirl May 4, 2008 09:00 PM

    At my bar we are allowed to use what is written on the customer copy if it is indeed signed, however if both copies are taken we get nothing. I have no clue what is legal or not...but there have been a few times when people have indeed called to make sure the server/bartender of the evening got a tip when it didnt show up on their cc statement.

    1. s
      smartie May 5, 2008 05:30 AM

      if you left the other copy with the tip filled in then the restaurant will use that copy for their files and when that happened to us I used to make a note on the unsigned copy that the guest took the signed copy in case of a chargeback. I think if the guest took both copies the server was in trouble regarding a tip because there is no knowing what the guest would have written.

      1. ccbweb May 5, 2008 10:24 AM

        I have on occasion taken the wrong copy, and I did call the restaurant to tell them the tip amount and find out whether they needed the signed copy. They've never needed the signed copy and have always appreciated the call.

        1 Reply
        1. re: ccbweb
          e
          eve May 8, 2008 11:24 AM

          I have had this happen and called as well and told "no problem".

        2. lisavf May 5, 2008 11:55 AM

          I always sign both copies and also fill in the tip amount. Although most often I leave a cash tip rather than put it on the credit card, so it wouldn't matter.

          1 Reply
          1. re: lisavf
            BobB May 6, 2008 09:10 AM

            Ditto here, I fill in the tip & total on both copies so that just in case I get a credit card bill that doesn't look right, I can look at my receipt and check how much I actually paid.

          2. h
            Harters May 6, 2008 01:23 PM

            No. But we have walked out of an American restaurant not realising that you still need to sign the damn things over there. In the UK, our cards now have "chip and PIN" so we just enter our number to a machine

            So, when the server brought a slip, I assumed that this was the receipt and my partner had entered the number while I was in the mens room. She made a similar assumption that I'd sorted things out. Bit of a shock to have a server chasing after us down the street shouting at us to stop. In all the confusion and signing the slip in the street, I suspect we never added any tip either.

            2 Replies
            1. re: Harters
              BobB May 6, 2008 01:32 PM

              Don't get me started on backward American technology! I work in telecoms technology, where so many parts of Asia and Europe are so far ahead of us (and have been for so many years) it's not funny. But that's probably too far off Chow topic even for the Not About Food board.

              1. re: BobB
                stellamystar May 6, 2008 05:41 PM

                I think it's completely food related. I was at a student conference of entrepreneurs and one (Japanese) group wanted to start an interactive menu company. You sit, order your food, click on the screen (think Iphone) and learn nutrition, specials, wine pairings...so long waiter.
                I mean..most people know how to navigate a Web site - how is this any different?

            2. susancinsf May 6, 2008 08:28 PM

              hubby did this when he and I were having lunch just last weekend: the host (who was also serving; this was a small place and there weren't many customers as it was a late lunch) caught it right away and caught up with us as we were walking out the door. It was strictly an oversight on his part (or whatever you call when you are over 50 and forget your glasses and aren't paying attention :-))..

              1. s
                SonyBob May 6, 2008 09:04 PM

                I don't think I've ever left an unsigned copy but I often sign and leave my copy and take the merchant's copy with me for the following reason: If you take a look, it's not unusual for your complete card number along with expiration date to be printed on the merchant copy and only the last 4 digits of your number on the customer copy. I don't want to leave a copy of my credit card number and expiration date on file at any place. If they are on both copies, I ink out all but the last 4 numbers and the expiration date.
                Bob

                3 Replies
                1. re: SonyBob
                  h
                  hsk May 6, 2008 10:27 PM

                  I think nowadays both copies have numbers x'd out. The rationale behind the customer's copy not having all the numbers is because the merchant is expected to hang on the the slip and keep it in a safe place (they have to, so they can produce it when requested or get a chargeback), while many customers throw out their copy, and not always after ripping it up, in wastebins that are readily accessible to fraudsters.

                  1. re: hsk
                    hannaone May 7, 2008 01:34 AM

                    In many smaller restaurants the card machine has to be programmed by the user to x out the numbers on the merchant copy. A lot of the small operators don't know how to do this, and even when they do automatic updates can override the terminal user settings so that it has to be programmed again.
                    Many of the merchant processing companies are ummmm, less than helpful.

                    1. re: hsk
                      s
                      SonyBob May 7, 2008 08:09 AM

                      Hi HSK
                      I agree with you that the frequency of this happening is less than it used to be. I just wanted to give a "heads up" to be aware and vigilant. Two points:
                      keeping the merchants' copies in a safe place often doesn't happen and, the merchant doesn't need the full number to respond to charge backs. The credit card company initiates charge backs and it revolves around the authorization code supplied by the creditor at the time of the transaction. (I'm not trying to be a know-it-all, it's just that I've been through this revolving door way too often!)
                      Bob

                  Show Hidden Posts