Registration & Login Problems

[Jacquilynne]

Some people have difficulties getting registered on the site, if you're one of them, and you're surfing around looking for help, this thread's for you.

When you register a new account, you should almost immediately get an email from [e-mail] with the subject 'Please activate your account'. It contains an activation link that you need to load in order to confirm that your registration is correct. Most mail programs will let you click on the link to load the page, but you can also copy and paste it into the address bar on your web browser.

If you don't receive the email within a few minutes of registering, please start by checking your spam folder. It's very common for these emails to end up there. If it's not there either, please send an email to [e-mail] from the address you used to register, and we can activate your account for you.

If you know your account is activated, but you're having trouble logging in, please try switching between your username and your email -- either should work, but some people have more luck with one than the other.

If the site appears to log you in -- you don't get any error messages -- but then when you go to actually post a message, you're still not logged in, it's probably a problem with your security settings and cookie permissions. Chow.com needs to be allowed to set cookies for the login to work. Cookies may be blocked in the security options in your web browser, or by your firewall or adware software.

An incorrect date and time setting on your computer can also make your cookies work incorrectly so check those, as well.

If you're still having difficulties, please email us at [e-mail], and we'll try to help.

-- Jacquilynne, Community Manager for Chowhound