- ElsieDee Apr 24, 2008 05:48 PM
Please help settle a debate 'round here:
Sometimes you'll see a menu with the disclaimer "No Substitutions". I take this to mean that you cannot ask to remove an ingredient from a dish and add another in its place (such as substituting turkey for ham in a sandwich). However, someone recently suggested to me that it also means "No Modifications" to a dish - so no asking to "hold the mustard" or "dressing on the side" or so forth. Ideas?
Nothing's riding on the debate, just curious. Thanks!
Terroni, a small chain of restaurants in Toronto (with an outpost in Los Angeles) has a draconian "no substitutions" policy which follows your second definition. They literally will not make a single modification to any dish they serve. They will not leave something off, they will not put something on the side. The ostensible rationale is that these are authentic Italian recipes and the chef wants people to experience them as they were intended. It is amusing or irritating, depending on your point of view. However, they are always lined up out the door, so the policy doesn't seem to be hurting their business at all.
I'm a huge fan of Terroni's too and while I do understand why they do not allow substitutions, I think they need to be a little flexible depending on the situation. I don't have any allergies but a pregnant friend of mine when to eat there and she wanted pizza but she's lactose intolerant and they refused to leave the cheese off of the pizza.
I work in a restaurant that is really flexible and will pretty much prepare a meal anyway requested but it does get very frustrating for service/kitchen staff when a guest modifies a meal to the point that it's something completely different than what's on the meal. Everyone is entitled to their likes and dislikes but IMHO if you don't like the menu that a restaurant has to offer, go find one that does. If you're invited out as part of a big group, check to see if the menu is posted online. Most places are happy to prepare something that's not on their regular menu if you call ahead.
I would think that "No Substitutions" would mean that if (as an example) a customer wanted to "substitute" risotto instead of the potatoes to come along with their filet...then that wouldn't be allowed. It shouldn't mean no modifications - modify meaning "no olives" or "dressing on side" and so on.
When I worked at the original Buca di Beppo years ago they had a no substitutions policy that meant no modifications unless there was a food allery issue. Their rational was that the restaurant was so busy that with 50 or 60 tickets hanging in the kitchen it became impossible to keep track of substitutions and mistakes would occur because of them. I understood their thinking but I think people should be able to get what they want when they go out to eat.
I understand the reasons for a no substitutions policy, but when it is carried to an extreme it is a real turn-off.
Recently, I went to a small, family-run Italian restaurant. The place was not particularly busy at the time. I wanted roast chicken, which came with broccoli rabe (which I detest). I asked if they could substitute any other vegetable for the broccoli rabe (there were a number of other vegetables, including broccoli rabe listed as side dishes, all at the same price). The waiter said, "No substitutions." I said, OK, could you just leave the broccoli rabe off my plate because I don't like it. The waiter said he couldn't do this-- that the chef always served the chicken with broccoli rabe. So I ended up ordering something else, even though I wanted chicken, just to keep the broccoli rabe off my plate. I found that ridiculous, and I won't go back to that restaurant even though the food is good. There should be some consideration for the customer's food preferences.
I think there are a lot of reasons why you've got "No Substitutions." One is cost and time (which eventually comes down to cost). DH used to wait at his parents' Chinese restaurants and said a lot of people would want to substitute shrimp fried rice for the roast pork fried rice that came with the lunch specials or would want shrimp with broccoli instead of chicken and broccoli. He would say sure but it would cost them more. Then the customers would say never mind. Not only does shrimp cost more than pork or broccoli, but the roast pork fried rice for lunch specials were made ahead of time and would cause the workers to expend more energy and time drumming up some fresh shrimp fried rice.
And then the whole no modifications thing -- it definitely slows up the ordering and cooking process when you've got to make a sandwich without the mustard, etc.
That said, to me when I see "No subs" I think as you do -- not substituting one ingredient for something else. I find the no modification thing a bit too extreme. But as it is their business, it's their prerogative to do so. And customers can decide whether they want to go there or not.